Re: Change management transitions

2015-05-05 Thread Dave Barber
/SendEmail.jtp?type=nodenode=121664i=0] *Sent:* Friday, May 01, 2015 16:43 *To:* Hiremath, Raj *Subject:* Re: Change management transitions Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6. If the Rejection is happening during the approval phase, then you can configure ITSM

Re: Change management transitions

2015-05-01 Thread Rick Cook
, 2015 16:43 *To:* Hiremath, Raj *Subject:* Re: Change management transitions Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6. If the Rejection is happening during the approval phase, then you can configure ITSM to send the change back to Draft, instead of setting the change

Change management transitions

2015-05-01 Thread Dave Barber
I've had a question from some of our application users on the change management status flow. Our existing system is running on ARS 7.5, with a virtually standard 7.6 change management installation. In the early days of the systems configuration, we decided that when a change was rejected, that

Re: Change management transitions

2015-05-01 Thread SUBSCRIBE arslist Jacques.Andre
Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6. If the Rejection is happening during the approval phase, then you can configure ITSM to send the change back to Draft, instead of setting the change to rejected. 1. Go to “Application Configuration Console, Custom

Re: Change management transitions

2015-05-01 Thread Raj
)] [mailto:ml-node+s1n121663...@n7.nabble.com] Sent: Friday, May 01, 2015 16:43 To: Hiremath, Raj Subject: Re: Change management transitions Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6. If the Rejection is happening during the approval phase, then you can configure ITSM