, February 1, 2017 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Defined Searches
**
Hi,
Hopefully you will find a good solution that is generic and requires very
minimal overlaying and custom stuff.
As I am not an ITSM expert, it takes a lot of investigation before I go along
and implement
, "Brian Pancia" wrote:
Michelle,
Thanks for the input. Getting the parameters to work in a normal search
isn't the issue. It's getting a parameter to work from the Defined Searches in
the Incident Management Console. An alternative is to do like Misi suggested
and add
Michelle,
Thanks for the input. Getting the parameters to work in a normal search isn't
the issue. It's getting a parameter to work from the Defined Searches in the
Incident Management Console. An alternative is to do like Misi suggested and
add start/end date fields to the Incident
%20%3cpanc...@finityit.com%3e>>
wrote:
Misi - $Enter Date$ is just the parameter wording.
So if you use 'Submit Date' >= "$Enter Date$" in the advanced search bar it
will prompt you for a date and the results will return anything created after
that date. You can save this
if you use 'Submit Date' >= "$Enter Date$" in the advanced search
bar it will prompt you for a date and the results will return anything created
after that date. You can save this search and run it as your own search. You
could also put this in the defined searches and I believe it w
uld
also put this in the defined searches and I believe it will work fine.
However, if you try do build a search qualification on the Incident Management
Console using the SYS:Predefined Queries form it gives you an invalid date
format. I know with keywords like $NULL$ you need
Reading this again I might have answer the wrong question. I was talking
about saving a keyword in a record but I think you are looking how to save
a parameter prompt as in
https://docs.bmc.com/docs/display/public/ars91/Including+parameters+in+saved+or+defined+searches
On Tue, Jan 31, 2017 at 9
d the right syntax to
> utilize parameters in SYS:Predefined Queries though. I tried "$Enter Date$"
> and "$\Enter Date$" but nether one of those worked. Have you guys used
> parameters in setting up these searches?
>
> Brian
> ------
> *Fro
slist@ARSLIST.ORG)
Subject: Re: Defined Searches
Well that's not good. I have multiple companies using the system and
was hoping to use a backend form to control the searches without doing a whole
lot of customization. I was hoping it pulled off the AR System Search
Preferences. They want to
Date$" and "$\Enter Date$"
but nether one of those worked. Have you guys used parameters in setting up
these searches?
Brian
From: Brian Pancia
Sent: Monday, January 30, 2017 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Defined Searches
Well that
User searches are stored in the AR System Search Preferences form.
You could do some process to clone the search record you create to additional
users (i.e. Copy to New on that form).
Another point about the Form defined searches is that you can only have 16 (I
think that is the number
>From: Action Request System discussion list(ARSList)
><arslist@ARSLIST.ORG> on behalf of Grooms, Frederick W
><frederick.w.gro...@xo.com>
>Sent: Monday, January 30, 2017 11:21 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Defined Searches
>
to the drawing board.
Brian.
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on
behalf of Grooms, Frederick W <frederick.w.gro...@xo.com>
Sent: Monday, January 30, 2017 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Defi
Defined searches are created on the form itself. In the properties of the view.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Monday, January 30, 2017 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Defined Searches
**
It has
It has been awhile since I messed with this feature. Trying to setup defined
searches on HPD:Help Desk. I setup a search and went into AR System Searches
Preferences and set the search type to Admin-Defined. The option to Run
Defined searches is greyed out on HPD:Help Desk. What am I
Mike,
Look at the sys:predefined queries form
Jesse Isselbacher
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Is there an easy way to remove or modify the OOTB Pre-Defined Searches on the
Asset Mgt Console? If so how?
ITSM 7.6
TIA
Mike
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Sent from the ARS
Title: RE: Defined Searches on Mid-tier
**
Thad:
Checking on the ITSM 6.0 forms.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 11:58 AM
To: arslist
Title: RE: Defined Searches on Mid-tier
**
Thad:
Not available on Mid Tier 6.3 using ITSM 6.0 from what I can see.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday
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