Hello All,
This is a weird one: I work for Company A, Company B also uses Remedy and
sends us an email with Company B's INC number in the Subj Line.
The Filter on AR System Email messages sees the INC number from Company B
and goes and updates the worklog for Company A's Remedy INC which is
To: arslist@ARSLIST.ORG
Subject: Email messages with Incident Numbers being sent to Remedy from
another Remedy system
** Hello All,
This is a weird one: I work for Company A, Company B also uses Remedy
and sends us an email with Company B's INC number in the Subj Line.
The Filter on AR System Email
...@arslist.org] *On Behalf Of *Jase Brandon
*Sent:* Wednesday, June 30, 2010 12:58 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Email messages with Incident Numbers being sent to Remedy from
another Remedy system
** Hello All,
This is a weird one: I work for Company A, Company B also uses Remedy
*Subject:* Email messages with Incident Numbers being sent to Remedy from
another Remedy system
** Hello All,
This is a weird one: I work for Company A, Company B also uses Remedy and
sends us an email with Company B's INC number in the Subj Line.
The Filter on AR System Email messages sees
these?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Jase Brandon
*Sent:* Wednesday, June 30, 2010 12:58 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Email messages with Incident Numbers being sent to Remedy
from another Remedy system
** Hello All
To: arslist@ARSLIST.ORG
Subject: Re: Email messages with Incident Numbers being sent to Remedy
from another Remedy system
** Hi Kevin,
Yes... Company B is a customer and they also use Remedy. So they want to
be able to send us email updates to valid INC's on our side.
The problem is they have a INC
...@arslist.org] *On Behalf Of *Jase Brandon
*Sent:* Wednesday, June 30, 2010 3:27 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email messages with Incident Numbers being sent to Remedy
from another Remedy system
** Hi Kevin,
Yes... Company B is a customer and they also use Remedy. So they want
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email messages with Incident Numbers being sent to Remedy
from another Remedy system
** Hi Kevin,
Yes... Company B is a customer and they also use Remedy. So they want to
be able to send us email updates to valid INC's on our side.
The problem
What is the ITSM version ? If you look at the some of the sample Incidents
on 7.5 and 7.6, they have a company prefix for the Incident Number which may
give you some ideas.
Also, you may want to refer section titled Configuring forms to use Unique
Prefixes in the white paper that describes how to
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