Re: Reg: Group form permission issue

Yes, that user Licence Type is already be in Fixed only. Hi, I was not asking about Admin permissions, I was asking about License Type Fixed. If it is not Fixed, the Admin-permission will be ignored. Best Regards - Misi, RRR AB, http://rrr.se > Hi.. > > Yes, that user has Administrator

Re: Reg: Group form permission issue

Hi, The Request ID is the C1 column in the User-forms Txx-table. You can either search the User-form, or you can find the xx-number in the arschema table and check directly in the database. The request id does not need to exist if you add users, but if you want to remove a user you need the id.

Re: Reg: Group form permission issue

Hi.. Yes, that user has Administrator permissions. Regards, Pandi.C On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky" wrote: > Hi, > > The Request ID is the C1 column in the User-forms Txx-table. You can either > search the User-form, or you can find the xx-number in the arschema table

Re: Reg: Group form permission issue

Hi, I was not asking about Admin permissions, I was asking about License Type Fixed. If it is not Fixed, the Admin-permission will be ignored. Best Regards - Misi, RRR AB, http://rrr.se > Hi.. > > Yes, that user has Administrator permissions. > > Regards, > Pandi.C > On 23 Jan 2016 3:21

Re: Reg: Group form permission issue

Hi, Might it not be enough to use arcache to add/change a single user? Adding a new admin user (I usually use a new user name, but if you know the request id -e you can update an existing user): arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd If you are out of Fixed

Re: Reg: Group form permission issue

Hi.. Existing user only facing the issue that when promoting (updating) to Administrator. Where need to update the existing request I'd?? How to find the request I'd for the user?? On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" wrote: > Hi, > > Might it not be enough to use arcache

Re: Reg: Group form permission issue

Check the Group List value in the 'User' form, it should contain the Administrator group. Regards, Chetan Shinde On Thu, Jan 21, 2016 at 2:18 PM, Pandi C wrote: > ** > Hello_ > > Administrator User not able to access the remedy Group form. We have > removed and updated

Re: Group form permission issue

*Sent:* Thursday, January 21, 2016 2:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Reg: Group form permission issue > > > > ** > > Hello_ > > > > Administrator User not able to access the remedy Group form. We have > removed and updated Administrator perm

Re: Reg: Group form permission issue

** Yes, Administrator group is showing in Group List value. On 22 Jan 2016 2:18 a.m., "Chetan Shinde" wrote: > ** > Check the Group List value in the 'User' form, it should contain the > Administrator group. > > Regards, > Chetan Shinde > > On Thu, Jan 21, 2016 at 2:18

Re: Reg: Group form permission issue

Sounds like a difference between the User form and the User Cache (Cache Corruption). I have seen some strange things lately with Remedy and the User Cache (on 8.x) where they only way to get Users access back was to run a re-cache on the server (command line) as a restart did not sort the

Re: Reg: Group form permission issue

Thank you for the update. Issue was resolved once flushed the mid tier cache. On 22 Jan 2016 8:28 a.m., "Carl Wilson" wrote: > ** > > Sounds like a difference between the User form and the User Cache (Cache > Corruption). > > I have seen some strange things lately with

Reg: Group form permission issue

Hello_ Administrator User not able to access the remedy Group form. We have removed and updated Administrator permission again on the user people record, even though getting attached below error message when trying to open Group form url. ARERR[9264] You have no access permission to the form

Re: Group form permission issue

The user has a Fixed license? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C Sent: Thursday, January 21, 2016 2:19 PM To: arslist@ARSLIST.ORG Subject: Reg: Group form permission issue ** Hello_ Administrator User not able to access