It is (or can be) a separate install, but it's not a separate product. It's
just data. I don't even think that there's a separate cost for it, though I
don't have a price sheet to verify that.
Rick
On Wed, Jun 4, 2008 at 1:06 PM, Lister Account <[EMAIL PROTECTED]> wrote:
> ** Is that included
Account <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 4, 2008 4:06:32 PM
Subject: Re: Operational Catalog Examples
** Is that included as part of the package? I was under the impression that
the DSL was a separate product.
On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wr
Behalf Of Lister Account
Sent: Wednesday, June 04, 2008 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** Is that included as part of the package? I was under the impression
that the DSL was a separate product.
On 6/4/08, Rick Cook <[EMAIL PROTECTED]>
ot;Product"
> categorization?
>
>
>
> Thanks and Regards
>
> Naveen Kaushik
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Thursday, June 05, 2008
Is that included as part of the package? I was under the impression that
the DSL was a separate product.
On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** That would be the Definitive Software Library (DSL), which is provided
> by BMC with the ITSM 7 suite.
>
> Rick
>
> On Wed, Jun 4, 2008 a
eat so thanks. We are still on Help Desk 6
> but I know at some point will have to go the ITSM 7.x route. How would you
> categorize things like account access, password resets etc?
>
>
>
> Thanks,
>
> Brian
>
>
> ------
>
> *From:* Ac
y, June 05, 2008 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** I think all of that would be under (OpCat2) "Access" or "Permissions"
or however you want to word it. Access is a broader term, which could
include permissions, account setup, is
cess, password resets etc?
>
> Thanks,
> Brian
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, June 04, 2008 1:13 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Opera
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 04, 2008 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** Well, Steve, I recently wrote a paper on this topic that you might
find helpful, as others have. It's avai
Rick -
That's a great resource!
Steve
On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Well, Steve, I recently wrote a paper on this topic that you might find
> helpful, as others have. It's available on the BMC Development Network at
> this link:
>
> http://developer.bmc.com/jiveProd/entr
Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have. It's available on the BMC Development Network at
this link:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231
Rick
On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> wrote
Sorry -
Version 7 of ITSM - I didn't specify since the operational catalog is only
present in ITSM 7.
And my lack of a name is because I use this e-mail address as an arslist
archive that is shared with a few people for a few different lists.
But my name is Steve, and I'm a Reme-holic :)
On 6/4
What version of ITSM are you looking at using? I may be able to help you.
Rick
P.S. We appreciate it here if you tell us at least your name, so we know to
call you something other than lister345.
On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> wrote:
> ** I was wondering if
I was wondering if anybody out there is willing to share a spreadsheet of
their operational catalog. We're putting ours together, but it would be
nice to have an existing example from another remedy customer to use as a
starting point. I've started to put some values together based on what I
can
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