Thank you so much for your help!
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of strauss
Sent: Thursday, June 12, 2008 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a
All,
I just got off the phone with BMC Technical Support and they told me
that they do not support nor recommend running Mid-Tier v7.1.0 on top of
a 64-bit Java Virtual Machine. The reason why they do not support this
is because their engineer's have not completed their testing Mid-Tier
7.1.0
I cannot address load balancing or the 64-bit JVM, but I have had very
good performance and stability (knock on wood) with mid-tier 7.1.00.002
on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server
AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536
mb min and
Thanks Strauss,
What would you rate your Mid-Tier's performance against the User Client
when using, lets say Incident Management as a Support Staff user? 1:2?
1:4?
Also, the support tech I spoke with has no idea when BMC plan's to
support the 64-bit java virtual machines even with version
I tried to install on 64 bit and it would not install, so I used the 32 bit
java.
Good luck
Howard
On 6/12/08, Bilinski, John [EMAIL PROTECTED] wrote:
** All,
I just got off the phone with BMC Technical Support and they told me
that they do not support nor recommend running Mid-Tier v7.1.0
We rate the mid-tier 7.1.00.002 performance (as we have it configured
and the application forms pre-fetched) as follows:
On XP...
IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003)
Firefox is 10-20% slower than the User Tool
Safari is _significantly_ faster than everything else
Wait, so you are saying that the mid-tier performs better than the user
tool by 10-15%? That is amazing!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, June 12, 2008 2:50 PM
To:
Chris, are your app server and web server on the same server?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
So run the 32-bit jvm on your 64-bit hardware. It's that easy. While
much of the 7.1 java api is native java starting with 7.1 (oncrpc,
etc.), you still have some 32-bit native libraries that the jvm is
going to attempt to load via jni. Your jvm flavor needs to match that
of the native
No - and think I barfed up the specs on the AR server two messages ago -
that's the SQL Server. Three separate machines for most functions.
Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a
DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram
AR Server, AREmail etc.; all
Chris,
I figured that much because there is no way the Mid-Tier would outpace the User
Client if all were together on one server. Now that this information on what
your environment is out there can you tell me 2 more things before I retire
tonight:
If we are running 2 load balance Web Servers
My guess would be yes since the BEST solution is to put a mid-tier on the
Crystal server to handle reports, complete with crystal viewer, and have your
primary mid-tier configured to point at BOXI/Crystal Report Server 11 on a
different machine with Midtier - that offloads reporting, and
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