could be:
Blue, Green, Purple
Brian
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, September 23, 2011 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rambling thoughts on applying
@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, September 23, 2011 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rambling thoughts on applying ITSM to the real world, after a long, grueling
week spent in multi-hour WebEx’s diagnosing and fixing
:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rambling thoughts on applying ITSM to the real world, after a long,
grueling
week spent in multi-hour WebEx's diagnosing and fixing problems in
7.6.04.01.
You shouldn't think of Requests as alternatives
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, September 22, 2011 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
The I want you to Opcat1 the Opcat1 on my Opcat3 method is actually from
my white paper
** **
** **
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* Thursday, September 22, 2011 9:11 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Age old debate - categorizations
** **
**
The I want you to Opcat1
, 2011 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
** Actually, things like
Update - Employee - Payroll
Remove - Employee - Benefits
Add - Employee - Training
Update - Employee - Record
In Process - Employee - Badge
would be better tracked as Business Services
, 2011 8:12
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rick - very interesting. I have a situation right now where there is
huge debate on what to track in each of the apps. Do requests belong in
Incident Management? The debate in this situation is around password
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, September 23, 2011 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
** Actually, things like
Update - Employee - Payroll
Remove - Employee - Benefits
Add
[mailto:remedyr...@gmail.com]
Sent: Friday, September 23, 2011 10:31 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I am not an ITIL expert, but it would seem that the dividing line between an
Incident request and a Change request would be whether
From: Rick Cook [mailto:remedyr...@gmail.com]
Sent: Friday, September 23, 2011 10:31 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I am not an ITIL expert, but it would seem that the dividing line between an
Incident request and a Change
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Friday, September 23, 2011 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
IMHO - it is neither Incident nor Change but a Service Request. The password
function
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
We generally use a template in remedy’s incident management for password
unlocks and resets. The Incident type is set to User Service Request. An
incident is indicated by a service restoration either at the user
, Richard J
*Sent:* Friday, September 23, 2011 11:07 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Age old debate - categorizations
** **
**
IMHO - it is neither Incident nor Change but a Service Request. The
password function is not broken; it is doing what it is supposed to do
God how I love these discussions, there is always so many ways to do this, and
only a couple of them is dead wrong...
It's always very useful to see how other people have solved this!
Richard, Im completely on your track in regard to what is an Incident and what
is a Service Request. But...
@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Wow. This is a great conversation. I didn't mean to side rail this
into an ITIL processes conversation. Just was curious on examples of
what other people are using as operational categorization. I've spent a
lot of time over the years
Brian,
The examples below do not align with the tool. Basically, they seem to be
redundant. Why would you waste one category when you can use the Incident
Type field to describe your incident type.
(User Service Restoration, User Service Request, Infrastructure Event and so
on.)
a lot of things will break.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail
Sent: Friday, September 23, 2011 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Brian,
The examples below do not align
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Friday, September 23, 2011 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rick - very interesting. I have a situation right now where there is huge
debate
Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jan Lindhardsen
Sent: Friday, September 23, 2011 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old
I would suggest that you read my white paper on the subject. It is
available on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, Brian Pancia panc...@finityit.com wrote:
This topic comes up every once and awhile on arslist. I talked to a few
people at WWRUG that have really struggled with this. I
@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, September 22, 2011 7:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I would suggest that you read my white paper on the subject. It is available
on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, Brian Pancia
panc
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I would suggest that you read my white paper on the subject. It is
available on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, Brian Pancia panc...@finityit.commailto:
panc...@finityit.com wrote:
This topic comes up every
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