*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT: Remedy ITSM Versus Microsoft Service Center System
Manager
**
Joe, you sound like all of our customers/clients going from home grown
apps to out off the box ITSM. ;)
Jason
On Mar 22, 2012 1:57 PM, Joe Martin Dapos;Souza jdso...@shyle.net
, they could get into a
serious accident if I forgot to tell them that..
Joe
From: Jason Miller
Sent: Friday, March 23, 2012 3:04 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager
**
Change is hard
It looks like my newly merged company is going to evaluate different ITSM
suites. Specifically, the evaluation is between keeping Remedy and going with
Microsoft SCSM. From what I can tell BMC doesn't really consider SCSM a
competing product so they don't have any literature available showing
Remedy is far more mature on its processes and how the software supports
them. Compare the CMDBs under the covers for a real good example. MS apps
are aimed at the SMB stack for now. Not sure how they would scale. Don't
let the focus be on the GUI - focus on comparing internals, like how would
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
Remedy is far more mature on its processes and how the software supports them.
Compare the CMDBs under the covers for a real good example. MS apps are aimed
at the SMB stack for now. Not sure how they would scale. Don't
I don't think the question of better is the right thing to chase.
I think you want to chase the differentiators - and educate your audience
-- they will decide better.
You will have 10x more respect if you avoid the term better. If you talk
about marketshare, dedication to the field, leadership,
John, you are shameless :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, March 22, 2012 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
I don't think
: Remedy ITSM Versus Microsoft Service Center System Manager
**
If they are having an MS salesperson in then maybe you need to have a BMC
salesperson in as well ... Apples to Apples
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, March 22, 2012 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
Remedy is far more mature on its processes and how the software supports them.
Compare
Of Brittain, Mark
Sent: Thursday, March 22, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
Agree with Fred. Give BMC the opportunity to retain your business and take the
load off your shoulders
From: Action Request System discussion
, 2012 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
This is an interesting topic to me... I think I barely stayed on-topic,
so I didn't OT it, but feel free to move on with your life rather than
reading...
Microsoft is making inroads
@ARSLIST.ORG
Subject: OT: Remedy ITSM Versus Microsoft Service Center System Manager
**
So Lee, are you saying that MS will take as long to get SCSM right as it did to
go from Windows 3.1.1 to Windows 7 ;-o)
L.B
*Sent:* Thursday, March 22, 2012 12:49 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
This is an interesting topic to me… I think I barely stayed on-topic, so I
didn’t OT it, but feel free to move on with your life rather than
, March 22, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager
**
Windows 7 sucks interface wise. Nothings found where it used to be. When I
first started using it, it was frustrating to try to find simple things like
changing your
– well maybe not as disastrous,
but definitely unfriendly.
Joe
From: Jason Miller
Sent: Thursday, March 22, 2012 5:02 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager
**
Joe, you sound like all
Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager
**
Windows 7 sucks interface wise. Nothings found where it used to be. When I
first started using it, it was frustrating to try
Versus Microsoft Service Center System Manager
**
It looks like my newly merged company is going to evaluate different ITSM
suites. Specifically, the evaluation is between keeping Remedy and going with
Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM a
competing product
the product in action
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, March 22, 2012 3:24 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
, March 22, 2012 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
I am not sure if this is true or not, but I have heard that Microsoft SCSM with
respect to their CMDB, does not have the equivalent of an ADDM and that the
discovery peice
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