ugust 9, 2017 at 11:59 AM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Re: Smart IT Assigned Person
**
Hello everyone.
On the subject of Smart IT, by any chance would anyone know how I could
customize Smart IT to have the ability to apply an Incident Template after an
_
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on
behalf of Joe D'Souza <jdso...@shyle.net>
Sent: Wednesday, August 9, 2017 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
**
This was one of the things I had noted as a disc
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin M Candelaria
Sent: Wednesday, August 09, 2017 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
Hello everyone.
On the subject of Smart IT, by any chance would anyone know how I could
customize Smart IT to have
] On Behalf Of Tauf Chowdhury
Sent: Wednesday, August 09, 2017 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
I agree Shawn. Using the backend processing of assignment engine is prob a
better way to go
Sent from my iPhone
On Aug 9, 2017, at 10:28 AM, Pierson, Shawn <shawn.p
owdhury
> Sent: Wednesday, August 9, 2017 9:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Smart IT Assigned Person
>
> **
> SmartIT is not very extensible unless you use something like Innovation
> Studio which allows you to customize (so I've heard) but it's a separate
> l
: Wednesday, August 9, 2017 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
**
SmartIT is not very extensible unless you use something like Innovation Studio
which allows you to customize (so I've heard) but it's a separate license .
We've been using filters and creative wording
From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph
> Martin D'Souza)
> Sent: Tuesday, August 08, 2017 5:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Smart IT Assigned Person
>
> **
> I have s
PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
**
I have seen quite a few limitations and/or discrepancies even with both SmartIT
and MyIT, most of them being at a functionality level when comparing the same
function either with the Mid-Tier or its other counterpart (SmartIT vs
17 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Smart IT Assigned Person
Hi All & TGIF
In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport
Group Assoc LookUp and CTM:People. These were joined the login id and the
key field I was after was Site. Based on the join form I cr
Hi All & TGIF
In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport
Group Assoc LookUp and CTM:People. These were joined the login id and the key
field I was after was Site. Based on the join form I created a custom menu
based on the Site in the Incident and the join
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