list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, April 12, 2011 19:33
To: arslist@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors
** It should just work... Amen. I hate went sites make you adjust your
security settings to use them
discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Tuesday, April 12, 2011 19:33
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors
** It should just work... Amen. I hate went sites make you adjust your
I would like to find out if anyone out is continuing to experienc these
issues when accessing the BMC supportweb interface.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary
Fine for me
Kind regards
Danny
I would like to find out if anyone out is continuing to experienc these
issues when accessing the BMC supportweb interface.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors
Fine for me
Kind regards
Danny
I would like to find out if anyone out is continuing to experienc
these issues when accessing the BMC supportweb interface.
Axton
The opinions, statements, and/or suggested courses of action
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, April 12, 2011 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors
Fine for me
Kind regards
Danny
I would like to find out if anyone out is continuing
@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors
** Have you run into it this week?
Thanks,
Axton
On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS
cparg...@lhs.orgmailto:cparg...@lhs.org wrote:
I get it every now and again when I access the site. Like
.
FWIW,
--Phil
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Axton
*Sent:* Tuesday, April 12, 2011 12:28
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors
** Have you run
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Axton
*Sent:* Tuesday, April 12, 2011 12:28
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors
** Have you run into it this week?
Thanks,
Axton
On Tue
Is anyone else having this issue with Supportweb today?
Follow these steps:
1) Navigate to http://supportweb.remedy.com/
2) When the box appears asking you to complete a survey, click No.
3) The button appears to do nothing and you're stuck.
I verified this in IE and Firefox
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity
**
Is anyone else having this issue with Supportweb today?
Follow these steps:
1
-mail by
mistake.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems that the survey
pop up doesnt
)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 6:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity
**
Is anyone else having this issue with Supportweb today?
Follow these steps
02, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
I'm with you, Shawn. There shouldn't need to be a workaround for us
to bypass a feedback survey.
Perhaps the BMC testing team never considered a no answer in their
test plans?
-- Bing
Bradford Bingel
...@riversidecountyit.org
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, June 02, 2009 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
I just clicked no and it worked as expected. Perhaps they fixed, or I'm
BMC has a testing team? I thought WE were their testing team.
Rick
-Original Message-
From: Bing b...@itm3.com
Date: Tue, 2 Jun 2009 07:39:57
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
I'm with you, Shawn. There shouldn't need to be a workaround
-8699
eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 02, 2009 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
BMC has
I just logged in thru http://www.bmc.com/support/ and did not get a
survey. SupportWeb seems to be working just fine for me under
bmc.com/support.
If I remember correctly there was an email a long while back that
supportweb.remedy.com was going to be phased out as they merged all
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, June 02, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Supportweb Hilarity
I just logged in thru http://www.bmc.com/support/ and did not get
I logged into the Supportweb site yesterday to attempt to get a license
key, and was also very surprised by the survey. It took about 3 or 4
times trying to click No and it finally went away. It took a little
longer mouse click. Another weird thing is that the No button looks
like it is grayed
)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems that the survey pop
up doesnt appear.
But you are right, the pop up
Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb today?
Follow these steps:
1. Navigate to _http://supportweb.remedy.com/_
2. When the box appears asking you to complete a survey, click No.
3. The button appears to do nothing and you're stuck.
I
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Tuesday, June 02, 2009 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
** Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb
I just tried and it seems to be working fine now using IE 6..
Thanks,
Jase
On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote:
** Pierson, Shawn wrote:
** Is anyone else having this issue with Supportweb today?
Follow these steps:
1. Navigate to
*http
Trimnell i.d.trimn...@open.ac.uk wrote:
Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb today?
Follow these steps:
1. Navigate to _http://supportweb.remedy.com/_
2. When the box appears asking you to complete a survey, click No.
3. The button appears
they really didnt want my opinion after all. probably a good
thing :)
Tami Palacky
Remedy Developer
DEV Technology
Reston, VA
On Jun 2, 3:40 pm, Ian Trimnell i.d.trimn...@open.ac.uk wrote:
Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb today?
Follow these steps
I have always had problems with this. Just call support and get
someone from the licensing team to help you out. They have always
been very responsive and helpful.
James
McManus Michael A SSgt HQ 754 ELSG/DOMH wrote:
Listers,
Has this feature ever worked for anyone? I've
Listers,
Has this feature ever worked for anyone? I've tried several
times in the last two days and never gotten an upgraded license file back.
Thanks,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
Ive been trying to login to the BMC Support website trying to lookup
something in the Knowledge base (on www.bmc.com) but I keep getting a
Caught exception error.
Looks like they need to restart their Mid Tier server that hosts
everything from Knowledge Base to Ticket submits.
Is anyone else
)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, February 01, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is it me or is Supportweb not working at all? (for Ticket
submits, Knowledge Base, etc)
I'm not having any problems in those areas. I have in the past, so I
@ARSLIST.ORG
Subject: Is it me or is Supportweb not working at all? (for Ticket submits,
Knowledge Base, etc)
**
Ive been trying to login to the BMC Support website trying to lookup something
in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep
getting a Caught exception error
] On Behalf Of Klein, Michael (CONTR)
Sent: Friday, February 01, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is it me or is Supportweb not working at all? (for Ticket
submits, Knowledge Base, etc)
I'm able to get in through IE
Have you tried
In Internet Explorer
Tools Internet Options
Hi list,
for a while now I can't access Remedy supportweb with Internet Explorer.
Therefore I was using Netscape. But since last week this doesn't work
either. Here is my expericence with the Browsers I have currently installed:
- Firefox 2.0 I can log in to supportweb, if I try to view open
If I try to hit any bmc/remedy page, all I get is the following:
System Error
WEA-1
Error: Unknown Domain
If I google this error, I get just about every bmc page in the search results.
As soon as this is sent, it starts working again.
Axton
On 2/25/07, Axton [EMAIL PROTECTED] wrote:
If I try to hit any bmc/remedy page, all I get is the following:
System Error
WEA-1
Error: Unknown Domain
If I google this error, I get just about every bmc page in the search results.
@ARSLIST.ORG
25/02/2007 21:11
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Supportweb down?
If I try to hit any bmc/remedy page, all I get is the following:
System Error
WEA-1
Error: Unknown Domain
If I google this error, I get just about every bmc page
I am able to get to supportweb and query the knowledgebase.
Barb Siebert
QMX Support Services
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Sun 2/25/2007 4:11 PM
To: arslist@ARSLIST.ORG
Subject: Supportweb down?
If I try
To reproduce goto:
http://bmc.com
http://remedy.com
It has been down nearly a year.
-John
On 2/25/07, Axton [EMAIL PROTECTED] wrote:
If I try to hit any bmc/remedy page, all I get is the following:
System Error
WEA-1
Error: Unknown Domain
If I google this error, I get just about every
Gee...If this is Off Topic, what is on?
The web site may suck, but it's the changes to the underlying support
organization that concern me.
I used to(pre BMC Userworld 06) be able to pick up the phone and call
Remedy tech support with a 50/50 chance of getting an answer to my
question. AND,
OK, since I started this (talk about trolling.)
Let me say that I have continued to have some pretty good contacts
with folks inside Remedy In fact, right after I wrote the
original post, I called support (I hadn't made a call to support in a
LONG time, always used the web) and
, and they were surprised at
what poor offerings we get.BTW. Carmen is really a joy to work with
when you call the support line.
Best Regards,
Tom Altamore
- Original Message -
From: Warren Baltimore
Date: Monday, December 11, 2006 11:38 am
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
should check on...
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Chris Woyton
Sent: Sunday, December 10, 2006 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
Well, in all seriousness
Message-
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *Axton
*Sent:* Friday, December 08, 2006 4:08 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE
** Competition is healthy. Maybe it is time for some
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *Axton
*Sent:* Friday, December 08, 2006 4:08 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE
** Competition is healthy. Maybe it is time for some outside
influence
And now, a bit of a rant.
What in God's name do we pay all of the money in support to BMC for if they
cannot even provide a halfway decent support website?
It's next to impossible to get anything to work! Every time I try to use
the Knowledgebase, it jumps me back to the support home page.
Totally Agree. I cant find anything either and am also brought back to
the support home page. Makes me crazy.
katherine.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Sent: Friday, December 08, 2006 1:41 PM
To: arslist@ARSLIST.ORG
Subject: BMC SupportWeb is GARBAGE
**
And now, a bit of a rant.
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website?
It's next to impossible to get
Sometimes, Like me.. you have to have the support folks fix this
personally..
I just gave them my userid and password Shh
and said SEE I am not Crazy..
I was then reminded of the quote from the Bible..
*Rev 8:1* And when he had opened the seventh seal, there was silence in
heaven about the
respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
BMC SupportWeb is GARBAGE
**
And now, a bit of a rant.
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website?
It's next to impossible to get
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
They took something that was working perfectly and screwed it up.
_
From: Action Request System discussion list
support us, right?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
** **
Let face it folks. It seems since BMC has taken
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
Did you hear that they're cutting more support staff next month? I
don't know details, I've just heard
Peregrine
$.02
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
**
Did you hear that they're cutting
Jennifer,
Dirty words are generally put in special characters like [EMAIL PROTECTED] [EMAIL
PROTECTED]^
Susan
On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote:
Peregrine
$.02
J Meyer
-Original Message-
Wrom:
have great hair!
/Shameless Vendor Plug*
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
**
Well they don't need the large oops small support staff since there self
support website is working so well
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList
)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On
Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
**
Well they don't need the large oops small support staff since
] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan
determined to migrate our applications to
Windows Workflow Foundation.
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb
are practically
nonexistent.
Daniel
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: 09 December 2006 01:08
To: arslist@ARSLIST.ORG
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
**
I'm sorry to hear
SupportWeb browser support
All -
Please please please... I encourage each and every one of you who use
Firefox to submit a ticket to Remedy Support requesting that they add
support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two
)
arslist@ARSLIST.ORG
11/17/2006 10:51 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: New SupportWeb browser support (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Your wish will be granted on 11/19/06 when BMC moves to the new customer
support
Worthington
Sent: Wednesday, October 25, 2006 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch download - ARERR [9084]
Heh. That worked. Now I get a:
ARERR [9093]
User is currently connected from another machine
Do you wish to override? [Yes]
Thanks Stephen!
--
Tony Worthington
] On Behalf Of Tony Worthington
Sent: Wednesday, October 25, 2006 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch download - ARERR [9084]
Heh. That worked. Now I get a:
ARERR [9093]
User is currently connected from another machine
Do you wish to override? [Yes]
Thanks Stephen!
--
Tony
Maybe they had to restart ServletExec? (See other thread.) .. Just
a little kidding...
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 11/15/06, Michiel
] On Behalf Of Michiel Beijen
Sent: Wednesday, November 15, 2006 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084]
(U)
I also received these errors when I tried to view my open tickets and
tried to download patches. I logged a ticket
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, November 15, 2006 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084]
(U)
UNCLASSIFIED
I did log a ticket -
I had to submit a ticket because I couldn't
Any luck on the Community Downloads section or is that history as well?
Howard Richter
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
**
http://liberty.remedy.com/arsys/servlet/ViewFormServlet?mode=Queryform=DevDownloads Startview=webserver=action1username=ARWeb Userpwd=
It looks like searches are broken (for me anyway), but view all works fine.Use your old login (pre supportweb upgrade) to access it.Looks to be midtier 6.0Axton
Title: RE: New SupportWeb browser support
**
David:
Thank you for the clarification on support for Safari. At one time, the standard line was We do not support Safari, there are no plans to do so. Please install a [insert Gecko based browser name here] as we do support them. There are many
Today I see all of our products except Change Management, which has
disappeared into oblivion. I have been at an academic conference for
four days so had not looked at SupportWeb since Friday. I show AR
System, Help Desk, KMXperts, Remedy Other, and SLA/SLM but not Change
Management. Whatever
Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/07/2006 01:54 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: OT: ITSM7 downloads on supportweb (or whatever it's called)
**
I think that's an individual account issue, Tony. If you have purchased
All -
Please please please... I encourage each and every one of you who use
Firefox to submit a ticket to Remedy Support requesting that they add
support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two for cross-browser
**
I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a
Cook
Sent: Monday, November 06, 2006
11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: New SupportWeb
browser support
**
I'm totally with you, Tony. I'm tired of BMCmaking
decisions that affect customers without an apparent grasp of the technical
ramifications of those decisions on the part
and don't get me on the 'product download' section, for the last week
whenever I go there I just get a Java error message about access being
denied and I can't download patches or products...
My VAR has to go get them for me and then I can download them from my
VAR, not a good situation :-(
On
]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/06/2006 01:30 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: New SupportWeb browser support
**
Brian:
BMC has NO plans to support Safari. Switch to Firefox.
James McKenzie
L-3
Title: RE: New SupportWeb browser support
**
Brian:
From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things.
And this is, as always, subject to change. However, the amount of users of Safari remains small.
James Mckenzie
L
Title: RE: New SupportWeb browser support
**
Tony:
Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so
Title: RE: New SupportWeb browser support
**
James / Brian,
The BMC Action Request System teamstill intends to add support for Safari to AR
System once Apple Computers addresses some of the operational issues with the
Safari product (i.e. fixes some defects). The timeline is still being
Good Morning List:
Has anyone found on Supportweb where the Enhancement Requests (along with
the Community Downloads) have been moved to?
I've been searching for the past 10 minutes and can't find where BMC hid it.
Thanks
, October 30, 2006 8:03 AM
To: arslist@ARSLIST.ORG
Subject: SupportWeb Enhancements
Good Morning List:
Has anyone found on Supportweb where the Enhancement Requests (along
with
the Community Downloads) have been moved to?
I've been searching for the past 10 minutes and can't find where BMC hid
,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Monday, October 30, 2006 8:03 AM
To: arslist@ARSLIST.ORG
Subject: SupportWeb Enhancements
Good Morning List:
Has anyone found on Supportweb where
cc
Subject
Re: SupportWeb patch download - ARERR [9084]
Tony
I know you got in but did you have a windows mobile device
connected to
your
PC at the time? I have found this causes issues with our set up
because
the
windows device gets it own ip address which causes the user tool
no excuse
for not resolving these bugs prior to rollout.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Friday, October 27, 2006 7:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch download
, 2006 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch download - ARERR [9084]
On the plus side, it is now possible for those with multiple support IDs in
our profiles to be able to download based on the individual permissions of
each rather than only those of the default ID (which
Has anyone received the following error message when trying to download
patches? And figured out a workaround?
The following error(s) occurred while trying to process your request:
ARERR [9084]
User is currently connected from another machine
*sigh*
-tony
--
Tony Worthington
[EMAIL
Try changing your password and re-login.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, October 25, 2006 9:17 AM
To: arslist@ARSLIST.ORG
Subject: SupportWeb patch download - ARERR
)
arslist@ARSLIST.ORG
10/25/2006 08:18 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SupportWeb patch download - ARERR [9084]
Try changing your password and re-login.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList
currently testing,
wonder if the support web site have similar problems?
Cheers
Robert
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: 25 October 2006 14:26
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch
Haha... I thought I might be in the clear, updating an existing ticket.
You must have a Customer Support License to modify issues. (ARERR 50171)
*sigh*
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and
Looks like they will have some serious bug-suppression to do on the new
SupportWeb. The patches pages is only showing one patch per product for
most products, and it is never the most current patch on the ones that I
looked at (usually not even the current version of the product). Other
searches
**
The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall.
My only quibble is with how they set my profile up. They nowuse an email address for a login ID, which isn't so bad
[EMAIL PROTECTED] wrote:
Looks like they will have some serious bug-suppression to do on the new
SupportWeb. The patches pages is only showing one patch per product for
most products, and it is never the most current patch on the ones that I
looked at (usually not even the current version
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, October 16, 2006 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb
I see two major issues.
1) I am seeing the wrong Support ID tickets. (Same company, different
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Behalf Of strauss
Sent: 16 October 2006 15:33
To: arslist@ARSLIST.ORG
Subject: SupportWeb
Looks like they will have some serious bug-suppression to do on the
new
SupportWeb. The patches
I notice that the main supportweb login uses my email address, but the
community downloads section still uses the old username.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
Sent: Monday
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