Hello All,
I am having a problem creating a class.
The entries in the OBJSTR:Pending and OBJSTR:CLASS go into Pending and when I
look in the synchronisation log (field) I see the follwoing error
ERROR: 311 The ID of the field is not related o this form. 530001900
Have
Hi
Thank you for you mail. The configuration is ad under:
1) ARS Server is GMT+8 hours time zone
2) Mid-Tier Server is GMT+8 hours time zone
3) The user Preference Record is GMT+8 hours time zone
When the users do 'Advance Search' based on any date fields (Ex: Create
Date)using the Windows
schema name : OBJSTR:ClassDefinition
field id: 530001900
field name : zIntExposure
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Many thanks Elinore
Elinore AR [EMAIL PROTECTED] a écrit : schema name : OBJSTR:ClassDefinition
field id : 530001900
field name : zIntExposure
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Platinum
Hi All,
We upgraded our midtier to 7.0.1 patch 5(including the crystal enterprise
connector) and now midtier does not believe it has CR XI installed on the
same machine. I no longer have the option to select BO on this midtier in
the report configuration page on midtier.
Has anyone else seen
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hi,
the way to turn off a specific system default notification for a user is to
create a duplicate of that notification event for
Hi all,
The problem is resolved. At installation time it did not replace web.xmlwith
combinedweb.xml. After stopping tomcat, replacing the file manually and
starting up again it is working again now.
Cheers,
Sebastiaan
2007/11/13, Sebastiaan De Man [EMAIL PROTECTED]:
Hi All,
We upgraded
Well I added it but still get the same error message :( :)
Was this field in CMDB 1.0 or CMDB 1.1 in your instalation ?
Many thanks
Frex
Elinore AR [EMAIL PROTECTED] a écrit :
schema name : OBJSTR:ClassDefinition
field id : 530001900
field name : zIntExposure
After an incredibly long day, I remember people at the evening with R D
saying You look tired. Now that I've seen the picture Dan took, I have to
agree! It was worth it though. It was great to see and talk with everyone.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
Rahul: I have worked with Apropos Software. They have a scripting language that
allows customers to create tickets as well as to be routed to a tech via a
phone pad. I had integrated this via a Nortel System. I'm sure that there must
be a VOIP solution, which will require a power over ethernet
Eli,
Thank and thanks for the personal copy.
I do have one question has anyone added not just a field, but a
complete notification to the engine and if so how?
Thanks again,
Howard
On Nov 13, 2007 2:33 AM, Elinore Extra [EMAIL PROTECTED] wrote:
Hi,
To those who are looking for this
I sent my forms to BMC Support, they could simulate my problem. It's BMC
Remedy defect.
Thanks for all.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, November 09, 2007 5:43 PM
To:
Eli, Howard et al,
I was informed by BMC Support that it is an attachment to
KM-00023983.
My apologies for not posting this Monday morning.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as
You never said...is this a Windows box? Does your Remedy service run as
Local Service or a named account? I have had problems with windows boxes
being built in GMT which sets that as the default tz for the default
account, which is the account that the 'Local Service' runs as...to fix this
in
Ben,
I have SQL2005 and jdbc 1.2 for SQL2005... so should I use jdbc for SQL2000?
The Classpaths and Path is already updated
I will try jdbc for SQL2000.
Thanks.
On Nov 13, 2007 8:55 AM, Watson, Benjamin A. [EMAIL PROTECTED] wrote:
Pedro,
The first line in the error message you received
Pedro,
The first line in the error message you received from Java:
Cannot load JDBC driver class
'com.microsoft.jdbc.sqlserver.SQLServerDriver
This is the root cause of your problem, which is causing the rest of the error
messages.
What database server are you using? MS SQL, Oracle, etc? The
Hi Rick,
There is no specific reason that ARS or ITSM will not run on XP Pro but the
biggest challenge is when it comes to multi tasking. Though XP supports
multi tasking but it is more efficient when you are working in a server
environment.
Thats all that I can say.
On Nov 11, 2007 8:16 AM,
If I wanted to use the Modify All function, and change several peoples
email addresses from [EMAIL PROTECTED] to [EMAIL PROTECTED], how would
I go about this ?
Thanks,
Gary Roach
[EMAIL PROTECTED]
Global Information Technology
Thanks Mike for the help but since this requirement is new to me hence I am
not sure what hardware and software will be required for the integration.
I have been assigned the task to surf the web and find out all the possible
options available. I have been searching since yesterday but no luck.
Just curious - where do you find a file named combinedweb.xml. I have
never heard of it, and it is not on any of my 7.x mid-tier servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request
Gary,
You'll have to use a REPLACE() function in an escalation to change
to .
The Run If of the escalation would be 'EMAIL' LIKE [EMAIL PROTECTED] and
the ST fields action would be a REPLACE($EMAIL$, .com, .com)
Once all of the .com's have been changed to .com the
Try CIC from Interactive Intelligence? We have used to route Remedy
tickets for the last six years (http://www.teamadapt.com/home.html)
- Ross
Rahul AR User [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/13/2007 09:25 AM
Please respond
For me it was in C:\Program Files\AR System\Mid-Tier\WEB-INF , where
web.xmlis as well.
I assume the midtier installation wanted to overwrite web.xml, but since I
had tomcat running at the time of installation (yeah not smart) it could not
overwrite.
It is basically web.xml, but with extra
Hello,
I am seeing if anyone has setup Remedy ITSM suite 7 in VMWare ESX.
Windows 2003 base OS - AR Server, Mid-Tier, Service Desk, Change Management
etc. (SQL 2000 or 2005)
I need to gauge the usability of using VM for a true test - development
environment vs. real hardware.
Hello,
I am seeing if anyone has setup Remedy ITSM suite 7 in VMWare ESX.
Windows 2003 base OS - AR Server, Mid-Tier, Service Desk, Change Management
etc. (SQL 2000 or 2005)
I need to gauge the usability of using VM for a true test - development
environment vs. real hardware.
All
Is there a way to do a case function, or something like it, in remedy for a set
fields action?
For example:
If 1 than January
If 2 than February...
Thanks
Pete
ARS 6.3
SQL Server 2000
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Hi Dave,
Interesting concept. Ugly is good. I didn't know we could tap into the
guid generator. I see how it works on Email templates but will have to
figure out how it could work for me.
Thanks for the suggestion.
Susan
On Nov 12, 2007 6:38 PM, Shellman, David [EMAIL PROTECTED]
wrote:
Hi Carey,
I'm going to have to find some quiet time to disect what you have provided.
I appreciate the input. This should provide just enough security for what
it is required for. I'll probably come back with some questions.
Thanks for the help,
Susan
On Nov 12, 2007 10:45 PM, Carey Matthew
Hi Pete,
Here are a couple options:
1. If your DB supports Case, you can do a set fields using SQL.
2. You can store the values in a separate form, then set the values from
that.
We use the second option, as it seems a lot easier to maintain. We've
got a form which stores the month in 4
Isn't that what your If action is for? You could have multiple AL's or
Filters for every case that you want to consider, each AL or Filter for an
individual case. Your execution order of these AL's or Filters would define
the order in which the evaluations of each of these cases should occur.
Are
I did use what Dave described once in the past in fact and it works pretty
good.
Just a suggestion, for security purposes just so that the value is not
stored, create the guid in a display only field and use that field to notify
the user of the password. So when the password is set it is set and
I'm trying to build an api client using the ARSystem Server patch 5 libar.a sun
library.
I get link errors relating to functions that are used inside the libar.a
library.
Does anybody recognize these and if so, do you know what library I need to link
with ?
with thanks,
Mo Korda
Undefined
Conrad,
What is the status of your services? Have they started? What does your
arerror.log file say after your services have been started? Any errors at
all?
Again like I said the Admin tool does not connect to the database, but its
failing to connect to the AR System server. Which server are
It sure would be nice to have a Random function in Remedy, such as in a
set fields action, set field1 = RANDOM([A-Z],[0-9]) would set field1 to
some random character A-Z or 0 - 9. This would be great because then you
could specify [0-3] or whatever, then randomly pull an A-Z if the field1
was 0,
Peter,
Another variation on that is to use a filter on Get Entry and a
Display only field. That way the Set field action simply returns the
'Display Only' field and the filters in effect do the Case operation
to map a value of 1 to January from the record that is being
returned.
Or...
If the
Gary,
You could always use the java filter plugin which will allow you to use
the random function via native java for this if you are so inclined.
-Eric
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L
You could also use the Perl plugin filter as well
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roys, Eric
Sent: Tuesday, November 13, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a password generator
Why are you statically linking? Try using libar.so.
Axton Grams
On Nov 13, 2007 12:05 PM, Mo Korda [EMAIL PROTECTED] wrote:
**
I'm trying to build an api client using the ARSystem Server patch 5 libar.a
sun library.
I get link errors relating to functions that are used inside the libar.a
Pete,
As Matt mentions, if you are trying to convert a number to a specific
string, you can have all kinds of fun just using a single set fields. For
example, if $IntegerField$ is a number from 1-12, you can convert it to a
month with the following set fields into a string:
RTRIM(SUBSTR(
Classification: UNCLASSIFIED
Caveats: NONE
If you are trying to do something like:
If MONTH($TIMESTAMP$) = 1, etc.
then use the EXTERNAL Run If to feed one Active Link or Filter with a
variable. The EXTERNAL would be EXTERNAL($Month Number$...) and the If
action could read from a Form with
For the 6.3 version of the api code i'm working on, link to libar.a was
sufficient !
I just downloaded all the 701 solaris libraries from arswiki.org and think I
have located the definitions in libraries like libicuucbmc.so.32.0. Not sure
if libar.so has definitions, seems to have references
Classification: UNCLASSIFIED
Caveats: NONE
The Run Process/ $Process$ command is
Application-Generate-GUID
It generates the now famous BMC/Remedy GUID
Gordon M. Frank
DISA\Version FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
I will be out of the office starting 2007-11-13 and will not return until
2007-11-14.
I will respond to your message when I return.
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Java plugin is v7+ only, right? What about the Perl?
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent:
The Perl filter plugin works on v6 and up (possibly v5 as well).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, November 13, 2007 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Gary,
Nope. Works in v6.x too. (maybe v5... but I am not sure, I forget.
However I think that is unsupported already too.) We are using it on
v6.3 patch 22 at the moment in production. (no known issues.)
However in v7.1... there are new Native Java plugins. So you can skip
the beanshell
I use ESCX for both development server,UAT and small Production server. I have
not found any issues with using it under ESX. Actually I find it really useful
for doing a snapshot and testing patches and code changes before promoting into
Production.
You just need to make sure that you have
Well, I do quite prefer Perl over Java, but I think that Perl won't work
because I cannot put Perl on my servers Tisk Tisk
So, I'm reading up on the java filter API stuff right now, I've never
dealt with it, and have limited Java experience, so I have some learning
to do, which is fine.
I started using GUIDs for many things. We use it as the glue to link
records in many forms until the ticket id is generated.
I use a Set Fields process using $PROCESS$ @@:Application-Generate-GUID
Below are examples of GUIDs generated about 30 seconds apart. As Joe
noted, work with the right
Gary,
There is a test application (that comes with the plugin download) that
should give you an ok place to keep the code and sample workflow to
provide inputs and get outputs back. I think the sample stuff only
allowed for 5 inputs and 5 outputs, but extending that was easy.
A real down side to
Thanks Carey. I saw where there was a form called Filter Script
Library that stored the scripts. In the article I was reading,
http://www.remedy.com/customers/dht/archive/06-01-2004_D.htm
It stated that you could go to the developer website and download the
file. I go there, and I can see the old
Another way of doing what amounts to a case function is to have your active
links or filters in a guide. Each link or filter has a Run If statement,
then it takes whatever action you want, and exits the guide. At the very end
you can have a default that runs no matter what.
Dwayne Martin
Old subject was Re: Roles in Incident Management 7.x:
App doesn't match the doc other tidbits
A lot has been said recently about notifications in
ITSM 7, so I will try to summarize what I know here.
This one is about modifying notification preferences
or disabling a notification altogether. I
For 7.0.1 on Solaris:
[EMAIL PROTECTED] lib]$ ldd libar.so
libw.so.1 = /usr/lib/libw.so.1
libicuucbmc.so.32 = /prod/sys/remedy/api/lib/libicuucbmc.so.32
libicui18nbmc.so.32 = /prod/sys/remedy/api/lib/libicui18nbmc.so.32
libicudatabmc.so.32 =
Just playing around some today..
Noticed that 11G on same box configured remotely, (not on same server)
works just fine.. Fresh install.. (FYI)
Some of you has propble found this out already..
Windows platform - win 2003 sp2 / oracle 11g / 10i client.
It is most likely not approved yet.. but ...
If your example is really as simple as if 1 then January... try this:
* create a drop-down field with values 1 - 12 and add the months
* set the integer to this field - it will display your textual value.
If you would do another set fields from your drop down field to a char
field; you'll have
Information provided in the Tutorials at UserWorld, plus reading the
documentation for the ITSM_Data-Management-703 (ITSM 7.0.02 Patch 9003)
has forced me to revisit the topic of queues and threads on ARServer.
I originally built out my 7.1 AR / ITSM 7.0.02 Servers with 5 to 8 Fast
(390620) and 8
Hello Listers,
ARS 6.3
MS SQL Server 2000
Just asking for a sanity check.
I am working on a change to a home grown Helpdesk. During the creation
of the ticket there are about 5 - 10 child records created that get
concatenated into the Problem Details field.
I need to send a notification but we
Why not use a group to send the email out to?
Richard Fortin
Remedy Administrator
[EMAIL PROTECTED]
562.346.2241
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, November 13, 2007 2:22 PM
To:
I found out from Remedy today that if you create a custom notification from
the People Form and then you shut it off in the SYS:Notification Messages it
will still fire. I find this very odd, but it is working as designed.
-Original Message-
From: Action Request System discussion
Is there an easy way to disable notifications being sent to users when
they use the requestor console to sublmit incidents. It seems stupid
that they get a notification from the requestor and another when the
incident is created
ITSM 7.0.01
Hi John,
Yeah, I remember BMC telling me that too. But when I checked the KM,
there was no attachment, so they sent it to me instead. Oh well...
Hi Howard,
I created a new notification that checks that Status of a Change
Request and notifies the Change Implementer to move the Status to
Complete
I think I would use a Guide structure to emulate the Case. That way, you
would drop out of the guide when a condition that was present in the Run If
quals of all of the Als/Filters in the Guide was met, and it would only be
set when it ran the matching WF object.
Rick
-Original Message-
You can go into SYS:Notification Messages and change the Status of the
message you don't want to Offline.
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke
Sent: Tuesday, November 13, 2007 8:16 PM
To:
I've thought about using this process for our initial password. It's ugly.
It's mixed case. It sometimes contains non-alphanumeric characters.
Absolutely impossible to remember. I guess all things desired in a password.
You're welcome.
Dave
--
[EMAIL PROTECTED]
Thanks David for saving me the time up looking up the process.
This will probably work adequately for our purposes.
I have to say this was an interesting thread. Looks like a great little
program to develop !!
Thanks everyone,
Susan
On 11/13/07, Shellman, David [EMAIL PROTECTED] wrote:
I
Gary,
It took way to long to find this stuff.. but I finally found it. I
suspect that until you login you do not have access to all of the
site. (But that is just a guess at this point.)
Here are the details:
arfperl
BMCDN Home » Resource Center» Downloads» BMC Atrium Foundation
Technologies»
Exactly. The new Eclipse developer studio looks awesome.
On Nov 8, 2007 2:52 PM, Susan Palmer [EMAIL PROTECTED] wrote:
**
Great summary Geoffrey!
Regarding #5, one of the most important things that Doug Mueller stressed
was that the ARS platform is not going away. BMC is relying on the
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