Re: How to submit and modify incidents/problems through email.

This is fairly easy without templates. Here are the steps: 1. Make sure you have your Category, Type, and Items (Tier 1, Tier 2 and Tier 3 in the 7.0.3 system) are defined with automatic assignment to a Group. 2. An email has parts which are similar to the Remedy Requester form. Orient your

Re: How to submit and modify incidents/problems through email.

Of course you should be submitting to HPD:IncidentInterface_Create and not directly to the incident form (HPD:HelpDesk). Make sure the Action field (z1DAction) is set to CREATE. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: Creating Decrementing value in Table

Why would there be a perfomance impact? How are you adding this new record? You already know that the highest value is 5, so when you add a new record (in your example called Test6) that the new Order ID would be the current max order id + 1. So when you do a Push Fields to create a new record,

Re: How to submit and modify incidents/problems through email.

Er...everyone seems to be assuming that you are using the Out-of-the- box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the case? Are you asking about processing emails in a OOTB environment or a custom application? Steve

Re: How to submit and modify incidents/problems through email.

Yes it can be done. You need to set the mailbox configuration to parsing off. Once that is done, you would need to create a filter guide to process the information and to enforce your rules. Example, we have our remedy system to check for keywords in the subject and process the email based on

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Gidd - is there any place to see a preview of features without having to download all the Adobe stuff? I'm not even sure I can put Adobe Air on a military network. Michael W. Luttmann Lead Remedy Developer Fort Carson DOIM -Original

Re: Survey Link in Email

Thanks guys but this notification is the one that works. Seems every notification in the system has a link that gets created before your custom email message? Thats the one I need disabled for surveys. I'm thinking it may be the filter NTE:SHR:TranslateNotificationMessageSRV_180 with the set

Re: Survey Link in Email (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE John, If I understand your requirement correctly, you may need to look at the form SYS:Attachments, then find the record marked Survey. You can modify the URL field to redirect from the default survey link to any other URL (we have an Army survey we

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

Mike, I am working on a viewlet and will send a link shortly. Good suggestion too ! Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: Tuesday, December 30, 2008 8:57 AM

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

I've installed the Adobe AIR, and opening XtremeAIR with it. The GUI is displayed, but can't login yet. This is the error message that I got after login: Error: [IOErrorEvent type=ioError bubbles=false cancelable=false eventPhase=2 text=Error #2032 errorID=2032]. URL:

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

Hi Gidd, please abandon my previous email since I can login to your XtremeAIR system now, after several times login trial. On Wed, Dec 31, 2008 at 1:14 AM, Kurniadi adiku...@gmail.com wrote: I've installed the Adobe AIR, and opening XtremeAIR with it. The GUI is displayed, but can't login yet.

What is the highest supported version of Crystal Enterprise Server for integration with AR System 7.1 and ITSM 7.0.3?

All, Can anyone tell me what is the highest supported version of Crystal Enterprise Server for integration with AR System 7.1 and ITSM 7.0.3? Here is what I have a choice of downloading from the SAP portal: XI 3.0 XI 3.1 XI Release 1 XI Release 2 What is the recommended version? Thanks

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

Kurniadi, Just logged in and issue resolved. Tomcat hung, needed to restart. You should be good to go. Sorry for the problem Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kurniadi Sent: Tuesday,

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

I get a TCP error when I try to go to the link below. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kurniadi Sent: Tuesday, December 30, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: XtremeAir (NEW INTERFACE)

Re: Survey Link in Email (UNCLASSIFIED)

Hi Michael. thanks. unfortunately that one is the one I need and that works. Its the one that precedes the email the first link below in example which I liked to remove. Here is an example of what comes in.

Web Service inconsistency post upgrade to 7.1

All, I have run in to an interesting problem with web services after we upgraded to Remedy 7.1 Patch 4 (Both server and mid tier) from 6.3. Web service worked fine in 6.3. I had some initial issues with this web service (3rd party consumer), so I re-imported the def for the web service, and

Re: What is the highest supported version of Crystal Enterprise Server for integration with AR System 7.1 and ITSM 7.0.3?

Hi John, You can always find this kind of information in the compatibility matrix for AR System, which can be found here: http://www.bmc.com/support/bmcremedycomp/index.htm Crystal Enterprise 10 was the last version of Crystal Enterprise released by Business Objects. Crystal Enterprise 10

Re: XtremeAir (NEW INTERFACE) (UNCLASSIFIED)

Gidd: I get the following error when I try to login with the userid/passwd you provided below. Error: [IOErrorEvent type=ioError bubbles=false cancelable=false eventPhase=2 text=Error #2032 errorID=2032]. URL:

Re: Survey Link in Email (UNCLASSIFIED)

John, I believe you will need to uncheck the Web URL option on filter NTE:NTS:Email_200_SystemNT in order to get rid of that link. HTH Leonard Neely _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent:

Re: Strange ARS 7.0.1 Patch 9 bug

Shawn, Have you been able to get an answer to this? We will be going to patch 9 beginning of the new year. We are running on Windows 2004, SQL 2000. What server are you running on and any other bugs I should know about? Thanks Tim From: Action Request

MIDTIER - load balancing/clustering solutions

Hi, Has anyone had any experience using ARSystem Mid-tier in a clustered Tomcat environment? Does anyone know if Mid-tier supports the inherent clustering that is built into Tomcat? Thanks. Ken ___

Re: What is the highest supported version of Crystal Enterprise Server for integration with AR System 7.1 and ITSM 7.0.3?

David, Yeah I checked the compatibility matrix, but I wasn't sure if 3.0 and 3.1 were just updated patches that would still work with 7x because they fell under the BO XI version and I thought that maybe BMC just didn't update their matrix. I wanted to know for sure. Guess I thought wrong. I

Re: MIDTIER - load balancing/clustering solutions

Ken, In our environment, we have each mid tier server running on its own instance of tomcat. We have Citrix Netscalers that do the loadbalancing in front of the mid tier servers. We then just configured the index.html on ROOT to redirect to arsys/home. Tauf Chowdhury | Forest Laboratories,

Re: AR Server Crash - Not sure why... - ARS 7.1 patch 2

We had a situation for months in which we would get server crashes several times a day for no reason. BMC Remedy support sent us a debug server that created a core dump when the server crashed. BMC analyzed this core dump and found it was due to a corrupted Active Link. Other times we've

Re: AR Server Crash - Not sure why... - ARS 7.1 patch 2

Hi Tauf, Corrupt character field can also result invalid address being accessed, resulting into c005 (this is equivalent of signal 11 on Unix). Please refer the BMC KB KM-00011910. You need to generalize it. If you are facing this issue by different user but pertaining to same form then