Re: ERROR (1291053)

Hi All, First of all, thanks everyone for your help! I did some tests and I think that I figure out the reason for the error message. As I said before, I am trying to update some information related to incidents that already exist in my Remedy environment. These incidents don't have the assignee

Re: Friday Humor

That was a genuine laugh out loud moment. Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista Sent: 17 July 2010 08:10 To: arslist@ARSLIST.ORG Subject: OT: Friday Humor ** A sales rep, an administration clerk, and the

Re: About the installing problem

If you're using a named instance use a different port number than 1433. That may work... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Sunday, July 18, 2010 1:26 AM To: arslist@ARSLIST.ORG Subject: About

Connection Time out While Consuming Web service

Hi All, We have written a filter set field action to consume an external web service. When that filter is fired we are getting Timeout error. Error message from filter log is as below: FLTR TID: 1080056128 RPC ID: 002379 Queue: Fast Client-RPC: 390 620 USER: yellarth error when running a

SLM Upgrade 7.03 to 7.6

Does anyone know if you can upgrade from SLM 7.03 to 7.6 Patch 1 or do you have to install 7.6 first? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist:

Re: SLM Upgrade 7.03 to 7.6

The SLM 7.6 Patch 1 is just a patch, not the full app like ITSM 7.6.00.001. You have to install the 7.6.00 distribution, then run the patch (which is of negligible size - adds a couple of active links and updates others). Christopher Strauss, Ph.D. Call Tracking Administration Manager

Re: SLM Upgrade 7.03 to 7.6

okay thanks. On Mon, Jul 19, 2010 at 10:28 AM, strauss stra...@unt.edu wrote: ** The SLM 7.6 Patch 1 is just a patch, not the full app like ITSM 7.6.00.001. You have to install the 7.6.00 distribution, then run the patch (which is of negligible size – adds a couple of active links and

ARS 7.0.1 to 7.5.0 Upgrade Issue

Hello, Last week, I began trying to upgrade our 7.0.1 test environment to 7.5.0 patch 4. After finally getting through the installer, I am getting the following error when trying to do the arsystem start command. 390600 : Error reading license cache table. (ARERR 468) LoadLicenseCache()

Re: About the installing problem

Honormine, Remember that the default password is AR#Admin#, not ar#admin# -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Saturday, July 17, 2010 11:26 PM To: arslist@ARSLIST.ORG Subject: About the

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

If you don't already have logging turned on, edit your ar.conf file to enable logging on the arsql.log. This way you can see exactly which statements are failing. Debug-mode: 1(page 333 of the Configuration Guide pdf) SQL-Log-File: Full_Path_to_log_File Fred -Original Message-

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

Hi Fred, Here is the output from the log file... */SELECT Feature, NumberField, LicenseQualifier, ExpireDate, LicenseKey FROM license_cache */*** ERROR *** ORA-00942: table or view does not exist */ORA-00942: table or view does not exist */SELECT Feature, NumberField, LicenseQualifier,

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

It looks like it is all items added by 7.1.0. I wonder if the 7.5.0 patch 4 HP installer is missing things. Can you upgrade to 7.1.0 and then to 7.5? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer,

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

Yes, I could upgrade to 7.1. I was hoping to avoid that though... I am guessing that I would have to revert back to 7.0.1 first, then upgrade to 7.1, then 7.5??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms,

Re: Remedy Email Notification Subject Line is Blank*Resolved*

Prashanth, Just a note that the issue was a permission issue. The fact that changing permission made it work shows that. The issue is to remember that you are talking about TWO different users here. First, the user who is the person performing the operation that is triggering the

Re: ERROR (1291053)

Hi All, Thanks very much for your help. With all help found here I figured out the reason of my issue. Basically, I was supposed to set the field Login ID before trying to set the Assignee because the filter HPD:INC:ValidateAsgneeShft_054 uses Login ID to set the temp field z1D Char01. So, after

Re: Schrödinger's Active Links on the Mid Tier

This could actually be something else. I had something very similar happen back in version 7.0 - and it ended up being tied to the sticky' setting on a load balancer. I would log in as user A but see user B in the logs, etc. The fact that turning on mid-tier Active Link logging also forces

Re: SQL equivalent of DISTINCT in Remedy

Hi James, Unfortunately, a View form is not available as an option to choose from in Join Wizard. We are on 7.1 patch 07. Thanks Chintan --- On Fri, 7/16/10, jham36 jha...@gmail.com wrote: From: jham36 jha...@gmail.com Subject: Re: SQL equivalent of DISTINCT in Remedy To: arslist@ARSLIST.ORG

Re: Corrupt Attachments

This is not that same system - it's completely separate. The method of saving in the database is not the culprit - I can save a standard Word document as an attachment and go to another machine, pull up the record with the attachment and open it correctly. Mail Merge documents on the other hand

CMDB Status Questions

Hi, If Server1 has a status of In Inventory in the production CMDB.ASSET. The host is decommissioned and flagged as in inventory. Discovery goes out and discovery Server1, and the server is not pingable 2X. Our deletion policy is delete after 2 tries. Would this Server1 asset be marked

Re: About the installing problem

It really doesn't make a difference on Oracle. Oracle user name and passwords are case insensitive.. I think you specifically need to set them as case sensitive to override the default that they are not case sensitive.. Joe From: LJ LongWing

Re: About the installing problem

J..was a gotcha that got us when we upgraded from SQL Server 2000 to 2005, SQL Server went from insensitive to sensitive on the passwords..screwed up some of our integrations J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent:

Re: About the installing problem

Changes on the MS-SQL server have been far more inconsistent with previously adhered conventions when it comes to case sensitivity while logging in. Oracle has been far more consistent at every version / patch change since I've known Oracle since about 1998. Even with the current version of

atrium SSO

Can someone tell me what BMC Atrium Single Sign-On - Windows Version 1.0.00 is??? I am about to start setting up a new 7.5 server and came across this application... not sure if I need it.. Thanks, Marcelo ___

Re: atrium SSO

BMC Atrium SSO is a solution currently shipping with the Dashboard and Analytics products. It is a core solution that will eventually enable users to cross launch from one BMC product to another and be logged in without having to provide their login credentials a second time. The solution

Re: atrium SSO

David, Thank you for this information. Is this included with product(s) it supports or does this have an additional license/cost? Also, will this support DoD CAC OOB? Thanks, Mark   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: atrium SSO

It is part of Atrium Core, so it is included with the BMC product(s) it supports. DoD CAC is one of the tentatively expected integrations to be provided in a future release. To be more specific, it's expected to be an integration with ActiveIdentity (http://www.actividentity.com/) which has