Dears,
I tried to delete a new field which added upon customer's requirements from
the form Hel Desk, but it couldn't be deleted so, I tried to delete it from
ARSystem DB from both (Help Desk View, Help Desk Table).
Unfortunately,after deleting the field I can't find Help Desk View in the
Hi,
Do you mean that you deleted columns and fields directly in the database?
That might be tricky to fix... I would suggest that you restore the
database, and try to do it in Dev Studio anyway.
What was the error message you got when originally trying to delete the
field?
Which version are
Dears,
I'm using 7.1 version and the error message is can't find Help Desk Form to
Open when I tried to open it.
I already restored the DB but I need the root cause of the problem or what the
reasons that may cause to lose Help Desk View.
Thanks
Best Regards
-Original Message-
From:
Hi,
So after restoring the db, and restarting your AR Server, you get this
message? What is the message number, is this in ARUser or in ARAdmin?
You did not answer the question about how you did this. Did you do it
directly in the database?
In theory, you should be back to where you started,
Dears,
I tried to delete the field from the form but when I couldn't do that I deleted
it from the DB from both (Help Desk view, Help Desk Table) but unfortunately
when I tested after deleting those fields from DB I opened ARUser to open Help
Desk Form but error message appeared Can't find
Hi,
If you deleted things directly in the DB, this is most likely the root-cause.
When you had problems deleting a field initially, this may be the result
of an EARLIER direct sql change...
I would not bother to understand why your view vanished when you deleted
things in the DB, I would
Dears,
To export def file for Help Desk form, this may affect the production
performance.
So, I think this solution will be difficult and for the error message it will
appear when I will try to delete the field again.
I will send you the error message when it will appear.
Now my concentration
Hi,
Apparently you corrupted the system by deleting the wrong things.
Possibly, you system is already corrupt, as you are unable to delete a
field in the normal way.
Corruptions can happen either by doing things directly in the database, or
by BUGs in the AR System. You can take your pick, but
Dear All
I am currently looking for a Senior BMC ITSM Project/Programme Manager
for a long term ITSM implementation assignment in Dallas.
There will be remote working available however the beginning of the
assignment will need to be based onsite.
Due to the nature of the client
Hate to be blunt but the root-cause is:
*YOU* are the root cause!
You deleted structure directly in the DB, and not via the Remedy API (using
a Remedy client like Dev Studio) which caused the meta-data to be
incorrect. If the meta-data is not correct, the form will not display
(among other weird
Man... that was harsh.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Monday, November 14, 2011 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: I can't find Help Desk View
** Hate to be blunt but the root-cause is:
*YOU* are
Dears,
Thanks for all I closed the issue and learned the lesson from my mistake.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Monday, November 14, 2011 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: I can't find Help Desk
Apologies if I seemed overly harsh, but I don't see much point in
tip-toeing around when the problem was self-inflicted. He kept replying
that he wanted to identify the root-cause and no-one else seemed like
they were going to spell it out for him, so I just cut to the heart of the
matter.
Ehh.
It's OK. I think your point is well taken though and for any people who
are new to the list, it's important to realize that as Remedy and
especially ITSM evolves, there are additional layers of metadata being
introduced between the DB and ARS application. I remember when I was new
to ARS, there
Mahmoud,
Sometimes the most enduring lessons are (unfortunately) learned painfully.
I've learned my fair share that way as well.
-JDHood
On Mon, Nov 14, 2011 at 9:08 AM, Mahmoud Mahdy-Mohamed
mahmoud.mahdy-moha...@vodafone.com wrote:
**
Dears,
** **
Thanks for all…. I closed the
Dears,
I suffered a lot from this mistake and I learned well from this lesson and I
asked for the root cause to gain more benefit from this issue and advice others
not to repeat my problem.
I believe that anybody can do mistakes but the most important thing is to learn
from our mistakes.
I am attempting to use an escalation to perform a set field action using
mathematical calculation.
From reading the documentation it seems that I should be able to do this, but
I can't seem to get it work.
I want to do something like:
Name: Testfield
Value: Field1 / 100
Field1 is a Real
When you do the set field do you have it as:
$Field1$ / 100
OR
$Field1$ + / 100
The 2nd one the system will definitely see as concatenation not a
mathematical function.
Also, why can't Testfield be a real number also?
From: Action Request System discussion list(ARSList)
I have it like your first example.
I was just reusing an existing test field I had thinking a character field
would be ok, but I will try a Real Number field to see if that is causing a
problem.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Good Morning,
Has anyone seen an error message like this in the AR System Email Error Logs? I
have a couple of these and the numbers between RED and TMP are different. The
mailbox is in the /var/mail directory.
Mailbox Name: Out_Going
Message Type: Severe
Message Number: 362
Message Text:
Hi,
The problem is that the contents go to a text field, so if you want to do
maths, you need to go via a numeric field:
Set-Fields 1: tmpreal = $Field1$ / 100.0
Set-Fiedls 2: Testfield = $tmpreal$
Or maybe you can do something like this:
Set-Fields: Testfield = ROUND($Field1$ / 100.0)
Thanks... The Real Number field fixed it. I assumed that a character field
would work since it could hold any text/numbers, but I was obviously wrong.
Thanks again.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi
Hello there,
I've read the BMC Remedy Email Engine Guide but I'm not really getting
it.
I want to send an Email and use an HTML template to do it.
The only thing that arrives in my mailbox is:
--=_Part_1933319_8646463.1321290438759--
HERE IS WHAT I TRIED:
I created a simple form and
Try changing the Content Template: to just plain text (the name of your
template) instead of $Short Description$. I believe you should select
include all fields, but you don't need to supply any test in the Text:
field, because that isn't used at all w/ templates. Since you are
getting NO
Thanks Brien, did that, but still same problem. When the message waits
in the AR System Email Messages the both tabs Plain and HTML are
empty. Is this normal?
On Nov 14, 6:32 pm, Brien Dieterle
brien.diete...@cgcmail.maricopa.edu wrote:
Try changing the Content Template: to just plain text (the
Yeah, that is normal. On the Email Message record you have there, go to
Advanced Options-- Templates and make sure you see your template named
there,and make sure it matches one of the available templates in the
dropdown menu on that field (*just in case*). Also, check the Variable
We actually create an HTML file in the AR System Email Templates form, then
refer to the html name in the Content, Header or Footer field on the Templates
tab of the filter.
We never did it the way you are doing it..
Thanks!
Lisa
-Original Message-
From: Action Request
All
I in the midst of creating a view for dashboards because I don't want to use
Dashboards functions for performance reasons. I need to convert Date field
from an integer value to mm/dd/ . Here is a sample of what I've tried.
The Date
11/14/2011 = 2455880
The Statement
SELECT
All,
I'm seeing an error when trying to create new tickets (or update existing
tickets) Cannot establish a connection to the AR System Plug-in server
I validated all the correct lines are added to the ar.cfg file on both of
our servers and that the plug-in server is running.
The strange thing
Check the port to see if it is already in use..
Sounds like you have 2 contending for same port #
just a quess.. mind you..
On Mon, Nov 14, 2011 at 1:18 PM, Mike Ziniti versi...@aol.com wrote:
All,
I'm seeing an error when trying to create new tickets (or update existing
tickets) Cannot
Mike,
Is it a load balanced environment? If so, check that you have the
correct SERVER_NAME entries configured in ar.cfg or on the IBRSD side.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ziniti
Sent: Monday,
Have you checked the permissions of the file it is trying to attempt to open?
You may have started the AR System as a different user leaving the file
inaccessible to the current user that started the AR System.
Joe
From: Brittain, Mark
Sent: Monday, November 14, 2011 11:09 AM
Newsgroups:
The Date field is stored as the # of days since 4714 BC
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joran, Peter CTR WHS/ITMD/CACI
Sent: Monday, November 14, 2011 10:12 AM
To: arslist@ARSLIST.ORG
Subject: SQL ?
**
All
I in the midst of
It is load balanced and in the ar.cfg file we have the individual host names
and on BEM side we have it pointing to the LB name.
--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/IBRSD-Plug-in-Error-tp6993491p6993578.html
Sent from the ARS (Action Request
Thanks for this John,
I think we've covered these off already. So far we've set the following .xml
files to read Error or Fatal and nothing lower.
./ARSystem/api/lib/log4j.xml
./ARSystem/pluginsvr/log4j.xml
./ARSystem/pluginsvr/log4j_pluginsvr.xml
./ARSystem/flashboards/log4j.xml
When you say two contending for the same port...are you referring to the
plug-in ports? Most of my entries in the ar.cfg file for plug-in alias
reference port
--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/IBRSD-Plug-in-Error-tp6993491p6993583.html
is the entry inside the ar.conf listed once? or Twice?
check for double configurations..
On Mon, Nov 14, 2011 at 1:44 PM, Mike Ziniti versi...@aol.com wrote:
When you say two contending for the same port...are you referring to the
plug-in ports? Most of my entries in the ar.cfg file for
Peter,
Date fields count the number of days from the beginning of its range.(
January 1, 4713 B.C.E. - January 1, C. E.)
Date/Time fields count the number of seconds from the Unix epoch. (January
1, 1970 00:00:00 AM)
I'm not brushed up on SQL statements but you could try to change the
I'm not quite sure what you mean Lisa. Here is a screenshot:
http://twitter.com/?photo_id=1#!/MarkMilke/status/136161772859179008/photo/1
What else can I do?
On Nov 14, 7:09 pm, Kemes, Lisa lisa.ke...@te.com wrote:
We actually create an HTML file in the AR System Email Templates form, then
Yeah, that is normal. On the Email Message record you have there, go to
Advanced Options-- Templates and make sure you see your template named
there,and make sure it matches one of the available templates in the
dropdown menu on that field (*just in case*).
Unfortunately it is. It named here
For Date fields in remedy if you are using Oracle I have used this feature of
oracle for several views into Remedy data and it has worked well for me.
TO_DATE(START_DATE,'J')
The J converts the value to a Julian date which matches up with Remedy Date
types.
Debra
Debra Anderson
T
BTW, on which tab of the AR System Templates are you adding you HTML
templates?
* Template Information
* Template Attachments
?
Mark
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Mike,
When you say you have the individual host names do you also have the
load balanced name also? I think you may need the load balanced name
configured for SERVER_NAME.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
If you are working in SQL Server (2000 or later), the following UDF will do the
trick:
ALTER FUNCTION [dbo].[fnGetRemedyDateOnly](@Days int)
RETURNS datetime
AS
BEGIN
DECLARE @BaseDate datetime
DECLARE @TargetDate datetime
SET @BaseDate='1900-01-01'
SET
I just add the template to the template information tab.
Then I add the name of the template to the content field: (in your case it
would be Formtest)
[cid:723355919@14112011-301F]
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
Thanks for the screenshot Lisa. I did the exact same thing.
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Very close
This is what worked.
SELECT CONVERT(varchar(30),dateadd(day, (C536870928 - 2361331),
'1/1/1753'),101)FROM T2677
Reference Tim Widowfields ARS post for the explanation.
http://www.javasystemsolutions.com/arslist/view/5761
Many thanks to all!
Pete
-Original Message-
does the server listed have a dns record? or if on solaris /etc/hosts file
needs to have something..
On Mon, Nov 14, 2011 at 2:37 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:
Mike,
When you say you have the individual host names do you also have the
load balanced name also? I think you
I just rebooted the Email Engine and it started working...
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It's strange, but it looks like I have to restart the Email Engine
every time a change the HTML Template. Is this because we're running a
Server Group?
Is this normal?
Anyway, I have one more question or problem I discovered now.
The app I'm working with is build on a Display Only form. So when
Hello there,
I'm looping through a table field and to put together a list of users
like this:
Character Field 1 = $Character Field 1$ + here a break + $Tbl_Col_1$
+ + $Tbl_Col_2$ + + $Tbl_Col_3$
Then I'm sending Character Field 1 via Email but outlook removes the
breaks somehow. Is there
Mark,
From the email engine guide (v7.1)
*When the email engine starts, it retrieves all the entries in the AR
System Email Mailbox Configuration form and creates incoming and outgoing
mailboxes. Every 30 minutes, the email engine automatically queries the
form for changes to the form entries and
Outlook automatically tries to do its own cleanup of data. Each user has
control on turning it on and off.
Tools - Options - Preferences - E-mail Options button
Remove Extra line breaks in plain text messages
Here is a little know trick for Outlook.
Outlook will not remove the
**
Well, he does mention it works fine with a regular email, so I don't
think phasing issues would *only* affect HTML templates. I don't
think I've ever tried what he's doing, either. Mark, you might just
have to paste your fields into a normal form and try what you're
Where do I go to turn this off?
5) Go to the System config settings and set the option that turns off the
use of Flash for these
three capabilities – you will not get rounded corners, vertical text, or
gradient colors but you will
not loose any other functionality or capability within the
Mark:
You might also check whether /var/tmp is out of space.
--Phil
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On
Behalf Of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Monday, November 14, 2011 13:39
To: arslist@ARSLIST.ORG
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