Re: What is Definitive Software Library (DSL)?

During ITSM 7 training the instructor stated that it suplied to BMC by a standards group every 60 days and will be downloadable from the support site. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 20 Dec 2006 10:28 PM Subject: Re: What is Definitive

Re: What is Definitive Software Library (DSL)?

The problem we saw with the DSL is that it is full of software that you will never use in a professional environment. A filter to take out the rubbish (such as games software) would be a good thing. Roger Justice writes: During ITSM 7 training the instructor stated that it suplied to BMC by

Re: Different result from Set Field If and User Tool Query

Thanks Eric, I found the problem. I got fooled by running it on a Join Form with differing Field IDs, thus I got the 'zTmp_ForceNewTaskCreation' and $ zTmp_ForceNewTaskCreation$ mixed up. Regards, Marco Rasile Manager - Applications Development (IP Garage) Bell Canada 220 Simcoe Street

Re: What is Definitive Software Library (DSL)? and Updates downloadable

If you start filtering out software it is no longer definitive. Games software would exist for competitive analysis in games producing companies, so yes, for say 99.999% of sites it may be of no importance, but there it is. Almost all software is arguable one way or another for a specific site.

Re: What is Definitive Software Library (DSL)? and Updates downloadable

Actually, I think it is very much not intended to be all software known to mankind. Rather, from just a few quick pokes around google there are abundant statements like the following: The practice of effective Software Control Distribution involves the creation of a Definitive Software

Re: What is Definitive Software Library (DSL)? and Updates downloadable

You got it. ITIL is the driving force to set the parameters of the DSL. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 21 Dec 2006 9:40 AM Subject: Re: What is Definitive Software Library (DSL)? and Updates downloadable Actually, I think it is very

Webservices and 9093 errors

Howdy All Does anyone have information/experience with resolving 9093 errors (user already connected) with web services? Is there a way to force the web service logout after completing the call? Should a well behaved web service automatically terminate it's session? Just looking for some

Re: Java Search Record API

Hi Tom, Thanks for your reply. If I try the same piece of code on a different server (remprod using ARS 6.3), it works perfectly fine. It just breaks down in remtest (ARS 7.0). Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL

OT: Partition Manager

Our Remedy server's C: drive needs to be repartitioned to have more disk space. We are going to purchase and use this software this weekend. The manufacturer is having a 40% off sale on all their products until the end of the month. I have previously used the software for another company to

Re: What is Definitive Software Library (DSL)? and Updates downloadable

I agree with you. It seems that with ITSM 7 and the DSL, BMC has created a hybrid 'Product Dictionary' and DSL. The DSL should only contain the software that is actually used in the enterprise while the 'Product Dictionary' is a list of normalized values that can be used by discovery tools.

Re: What is Definitive Software Library (DSL)? and Updates downloadable

A warning that I have posted before: When you install a DSL update/patch, it will overwrite the data in CFG_GeographyCountry, at least it did with DSL7DataPatch1518_v109_05_0_1.zip Out of the box, many countries, especially in the Middle East are disabled in ITSM 7. I had enabled all the

Re: Knowledge Base

Are you talking about RKM 7 (formerly KMexperts) or some older or other version ? Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Please Advise!!! - Asset Management and Inventory Control

Just want to get some idea and the expert opinion from those who are currently using Remedy as their asset management and inventory control in term of seat management. Just a rough idea of how you went about setting up the system and what kind of scanner/scanner software did you use? I have ask

Re: Relation between BMC:BMC_Application and BMC:BMC_Product

Sashi, I have never used Marimba, but it would certainly be helpful to know what versions of Marimba, ITSM and CMDB you are on. Looking at the CMDB 2.0 CDM (Common Data Model), there is no relation between BMC_Product and BMC_Application, except at the top level (BMC_Base_Element)

Re: Webservices and 9093 errors

Barb, This might be of some interest to you: ISS01084931: Opened on: 11/30/2005 We have started exploring using Web Services for an easier way to publish some ARS data to other groups in our organization. We created a new 'Login Name' for this first group to use to connect to this WS for

Re: Time Zone lookup?

Rebecca, Check out the site http://www.pawprint.net/wt/ Some data is available at http://www.timezoneconverter.com/ Perhaps you can contact them to see if the data is available in a spreadsheet, or you can find a way to extract it from the website. There is a feature to print a reference card

Re: Webservices and 9093 errors

Thanks Matt - I'm checking to see if patching to v19 is an option ... but am assuming that we are in the same boat as you ... that I am not going to be able to do the update due to production concerns. (we are looking at restricted read to see if we can get by with that for now) Can anyone

Re: What is Definitive Software Library (DSL)? and Updates downloadable

Sorry for the multiple posts, but another thing you may want to consider, is that when you install the BMC supplied DSL it also creates over 2,300 sites in you site table and almost as many companies of type 'Manufacturer' making your foundation data baloon.

Re: Webservices and 9093 errors

Barb, We are using Web Services and have the same issue. We are on patch 17. Because the boxes connecting via Web Services are secure and we are updating information we have made the Web Services user an administrator. We will be looking at patch 19 as we would like to remove administrator

Remedy ITSM Consultants - London, England, United Kingdom

Dear all, We are currently seeking for our service management client several Remedy ITSM Consultants. You should have previous ITSM development experience and it would be beneficial if you have some ITSM 7 experience too. Contracts will be initially 3-6 months starting in January 07 and based

JOB: Remedy Pre-Sales - London, England, UK

Dear all; We are currently seeking for our service management client a Pre-Sales consultant to focus on architecting and selling software based solutions from the BMC and ITIL Service Management suites and must have pre-sales experience in a similar environment. You must have previous

Re: Migrator

Hi Warren, I have to apologize for the issues you have experienced with Migrator 7.0.01 on specific systems, but we have found the issue and will be creating a patch as soon as possible. It seems that during our development cycle we were testing various ways to increase performance and set the

Table Columns in Web Views v 5.1.2

Hello List, I am on midtier 5.1.2 p 1313, ar server 5.1.2 p 1319 in my production environment. My development is midtier 6.3.0 p 5 and ar server 5.1.2 p 1389. I can set up a form with a table such that the columns can expand on the web views in my development environment, however the form

Re: Table Columns in Web Views v 5.1.2

Fred, I believe you are correct, however, I can't find anything in the release notes for version 6.3 or any of the 5.1.2 patches that indicate this was a fix or new addition. I am currently trying to find documentation on 6.0 midtier that may indicate something on this as well. Thanks, Bruce

Re: Migrator

Sean, I appreciate the work that everyone has done, however I believe that there are some much bigger issues with Migrator then this one. It has always been a very buggy product, and based on some of the comments that I am seeing on this list, I think I'm probably not alone in that opinion.

Tree Table Fields

Does anyone out there know what would prevent character fields having a length of 60 char and not being display only fields from being available in the sort/levels of a table (tree) based on that same base form? I have read that of course DO fields and those with a length over 128 characters

Unicode

We are running 6.03.00 patch 15 with Oracle 9i R2 (9.2.0.6). We are having an issue with certain text being converted to 2 or 3 question marks. Oracle is set to UTF-8 and we selected Unicode during installation. Examples: Before Temps d'arrêt prévu 3/8/2006 9:00 PM Pacific Standard Time /

Re: Tree Table Fields

Rob, This might be the same bug that I found. From my support vendor email dated Dec 4: As we reported the problem with BMC, they detected this issue as a defect. The defect ID given by them is SW00255419. We are following up with them for any workaround, we will reply back as soon as we get

Filter Phasing for Get Operations

Hi All, I have a Request ID field users search on. Prior to the search being performed I'd like to change the value of the field. For instance, if a user searched for 164829, I'd like the search to actually look for AST000164829. The field QBE on the field is set to EQUAL. If I set it

Setting a field from a URL

All, I am trying to set a field on a display only form from a URL. I have a display only form with a hidden field and a table. I would like to send my users an email that they click that will bring them to this display only form and set the hidden field with a value. This value is dynamic so

Re: Filter Phasing for Get Operations

I do this same functionality with an ActiveLink that fires on Search A Get Entry filter is always after the search since it operates on the data returned from the search Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Followup test

Should be last test. -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives

Suppressing Web Service errors.

Hello everyone, I would like the ability to suppress any error messages that are returned from my Web Services call. Say for example, if the web service I call is unavailable for whatever reason, I do not want the error to appear on the screen. I would prefer to do the error handling through

Re: Filter Phasing for Get Operations

Eric, You would need to use an Active Link to perform this action. Actually you don't need to do anything though. On our Log Call form we have Ticket ID (field 1) set to equal for QBE match. When individuals enter the ticket number as 1495598 instead of TT01495598 and push the search button,

Re: Setting a field from a URL

Marc, We use this functionality with our 6.3 server using Mid-Tier. We use this with our Help Desk Surveys. The URL is encoded in a manner that sets a hidden field on a Display only form. An Active Link fires when the form is displayed that retrieves a title and the questions for that

Stuart Schon is out of the office.

I will be out of the office starting 22/12/2006 and will not return until 08/01/2007. see you after christmas This communication may contain confidential information and/or copyright material of KAZ Group Pty Ltd ABN 25 002 124 405 and its related bodies corporate. It may also be the

Re: Is there a way to see when did a user logged in the last time?

You can set the User Log File in Remedy Administrator. File Server Information Click the Log Files tab and check the User box. It Logs information about connection activity for each user. Information includes the time that each user logs in, whether the user is able to obtain a license, and