Hi,
Why not turn on your server logs for API/ESCL/SQL/FLTR and check which
searches are actually performed and take time? That is the easiest way to
figure out which indexes that is missing, or which queries needs to be
rewritten.
ADV: And why not use RRR|Log to do it?
Best Regards -
i vote to move the WWRUG to Ireland, move it to March and you can all enjoy St
Patricks day :-)
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Where the Answers Are, and have been for 20 years
Actually, St. Patrick's day isn't much celebrated in Ireland, except for
the tourists. It's a far bigger holiday in America.
Rick
On Feb 27, 2013 3:25 AM, Dan Miller dan.mil...@bt.com wrote:
i vote to move the WWRUG to Ireland, move it to March and you can all
enjoy St Patricks day :-)
I usually do this when I'm comparing something in Dev and Prod, but it
might work here as well. Take the def file of each form and compare just
the field. Maybe there is something slightly different on the field from
one form to the next?
On Tue, Feb 26, 2013 at 6:27 PM, Peters, Ron
I can confirm what Rick is saying. My family from Ireland seem to view it as a
second tier religious holiday. Plus in March the weather wouldn't be very fun
to deal with in Ireland, although it's still probably better than the northern
half of the U.S. this time of the year.
Thanks,
Shawn
Joe,
Have you ever used armaced?
It’s a command line based macro editor.
You can use it to make recorded macros cleaner and easier to read.
Tab
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent:
+1 for WWRUG in Europe, preferably London, where one can find plenty of
pubs celebrating St Patrick's day. And it doesn't rain all summer too,
if a September date is required.
Apart from last summer, which was a wash-out.
Yes, these logs would may also indicate that the modify is performed twice in
rapid succession.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 27, 2013 4:03 AM
To:
All,
I am a one developer shop so without any sidekick to discuss with -
Windows Server 2008 R2 Enterprise
ARS 8.1
ITSM 8.1
Oracle 11g
Goal: Remedy People Records need to be in sync with Active Directory (AD)
I successfully configured ARDBC
Created Vendor form
Created People Staging form
Another +1 for Europe (the real one J) But I expect BMC would balk at that!
And there's certainly no green coloured beer in Ireland though plenty of
Guinness. I have drunk green coloured beer on St Pattie's day in Calgary,
and Calgary has a whole slew of Irish pubs.
We do have a small
Hi,
the 8.x versions come with pre-defined LDAP and LDAPS Atrium Integration Jobs
that can fulfil this purpose. They use the DMT Staging forms to perform
validation against the data. You could investigate the use of these over a
customisation.
I have used these at a customer and you can add
Thank you – sounds like what I was looking for.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, February 27, 2013 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory and People
Ben, I would balk at that. Not that I don't want to go to Europe but
realistically I doubt I would be making it to WWRUG that year.
Jason
On Feb 27, 2013 6:50 AM, Ben Chernys ben.cher...@softwaretoolhouse.com
wrote:
Another +1 for Europe (the real one J) But I expect BMC would balk at
that!
Sandra,
I don't recall ever hearing about a 'SHR:People' form, but I can confirm for
you that CTM:People is the 'People' form, so if your intent is to sync to
People, yes, that's the form you are looking for.
-Original Message-
From: Action Request System discussion list(ARSList)
A staging is the way to go IMHO.
Andy
Team Capstone
NITTSS - Remedy Administration
National Archives Records Administration (NARA)
Archives II
Office: 301-837-0481
NITTSS Help Desk - 301-837-2020
On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.gov
wrote:
**
I believe back in the V5 and V6 days it was SHR:People.
- Original Message -
From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 27, 2013 10:02:40 AM
Subject: Re: Active Directory and People Records
Sandra,
I don't recall ever hearing
You also have a option of using UDM jobs to do this in 8.1
Sent from my BlackBerry® smartphone from !DEA
-Original Message-
From: Andy Wilkerson andy.wilker...@nara.gov
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Date: Wed, 27 Feb
Well, that certainly explains why I don't remember it :)never used ITSM
back then :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, February 27, 2013 8:07 AM
To: arslist@ARSLIST.ORG
Subject:
Backend is Oracle - is UDM still an option?
Thank you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma
Sent: Wednesday, February 27, 2013 10:08 AM
To: arslist@ARSLIST.ORG
Subject:
Hi everyone - It is has been a while...
Looking for some feedback on integrating external ticketing systems with our
Remedy Environment. (currently 7.5.1, windows platform)
1. What is the most common and best practice method? Right now the most
requests seem to be requesting the
Logistically we cannot move the WWRUG to Europe,
which does not preclude a separate event there.
Personally I would go with October and do Octoberfest in Waterloo Canada,
But then we are in Friday conversation territory and last I checked today is
Weds.
Arrangements are almost complete
This is not database dependent. So should not be issue.
Sent from my BlackBerry® smartphone from !DEA
-Original Message-
From: Hennigan, Sandra sandra.henni...@usdoj.gov
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Date: Wed, 27 Feb
Like anything with Remedy, there a bunch of ways to approach it. From
email integrations (clunky) to Web Services. First question, Are the 2
systems on the same network? If not, will the 2 networks be able to talk?
What version of Remedy? What is the other system?
Warren
On Wed, Feb 27,
I'm still using ITSM 5.5
On Wed, Feb 27, 2013 at 10:12 AM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Well, that certainly explains why I don't remember it :)never used
ITSM back then :)
-Original Message-
From: Action Request System discussion list(ARSList)
I'm also still supporting an ITSM v5 install (w/ V6.3 ARS). Some clients are
happy (content) with what they've got and just don't want to upgrade their
systems.
- Original Message -
From: Warren R. Baltimore II warrenbaltim...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, February
Truly sorry to hear that Warren :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, February 27, 2013 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory and People Records
I can't fathom still supporting a 6.3 instance. I would be sitting there
watching all of the flying cars running around town and then driving my Model T
home at the end of the day
Now, granted, we haven't really reached flying car status with Remedy...but
there have been MANY enhancements
My car is a 1991 - so I know what you're driving at (pun maybe intended!). I
do also support other systems that are more recent so I have something old and
something new.
- Original Message -
From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday,
Thanks everyone for all the suggestions. This was a cache issue of some form.
Today I started by having others test the fields with their versions of FF and
Chrome. They succeeded which pointed to my system. I then tried again myself
and found the original field I created last week working. The
Sigh... Warren... stay there as long as you can!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, February 27, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory and People Records
** I'm
Awe come on Claire, are you telling us you are not having fun with the new
stuff? :)
On Wed, Feb 27, 2013 at 9:24 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
Sigh… Warren… stay there as long as you can!!
** **
*From:* Action Request System discussion
*like* :-)
--
J
2013/2/27 Sanford, Claire claire.sanf...@memorialhermann.org:
**
Sigh… Warren… stay there as long as you can!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, February 27, 2013 9:37 AM
Hi All,
I hope there is an easy fix for this one. Today I updated java and not Studio
does not load. The error I get is no JVM found after searching the following
locations:
C:\Program Files\Java\jres6\bin\javaw.exe. When I went looking for the file I
found in
C:\Program
Mark,
Ensure to update your Path statement and check any property files in your dev
studio directory for references to the old location.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday,
Funny, I had the same issue last week. I had to uninstall Java 6 to meet
security requirement but even after modifying the config file for Dev Studio
it was still looking for that jre6 directory. I ended up uninstalling Java 7
and re-installing it to the jr6 directory as a quick fix so that I
Have a look for a file called devstudio.ini in the same directory as the
devstudio.exe - the path to javaw.exe is in this file and probably needs to be
changed - eg mine has;
-vm
c:\Program Files (x86)\Java\jre7\bin\javaw.exe
-vmargs
-Xms64m
-Xmx512m
Mark
From: Action Request System
We have been using symbolic links and pointing installers to those instead
of the actual Java install directories. Similar to what you said about
installing to ../jre instead of ../jre7 or ../jre6. We let the installer
installed in the path it wants (except for changing to D:) and then created
a
Oh man, I think we are using highly customized 4.0 apps on a 7.1 platform, soon
will be 7.6.04 apps platform
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, February 27, 2013 11:24 AM
To: arslist@ARSLIST.ORG
Are you close to deploying 7.6.04 apps? If not you might as well go to 8.1.
Jason
On Wed, Feb 27, 2013 at 10:10 AM, Bennett, Craig cbenn...@hydro.mb.cawrote:
**
Oh man, I think we are using highly customized 4.0 apps on a 7.1 platform,
soon will be 7.6.04 apps platform
** **
Thanks everyone for the quick response and suggestions.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Wednesday, February 27, 2013 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue
**
Have a look for a file
Great tip Jason, I've used hard and soft links in Linux before but hadn't
done so in Windows before today. I was able to create both the junction you
suggested as well as one joining jre6 to jre7 so that any existing programs
that insist on looking for jre6 can work and I can still let Java
Hi Rezaul,
I am not sure about blinking but we do have something which can change the
color for row/column.
How it works:
There is one display property called colors-Result colors in table which
works only on selection field(take this selection field in your table as a
column ) .In this
If you try to incorporate two such color changing active links in a active link
guide and add them in a active link guide and write one more active link to
call the guide and run this AL on interval, you probably can get the blinking
effect.
- Aditya
Sent from my BlackBerry® smartphone from
Hopefully it's not a gov't system - blinking is not 508 compliant and color
designations need to also have a different way of identifying what the color
stands for.
- Original Message -
From: SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday,
Hi,
Is anyone know Comouware Gomez ( Perfomance Monitoring) integration is
possible wih Remedy 7.5?
Thnaks
Vishal
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Where the Answers Are, and have been for
Hi All,
This winter we started moving to ITSM 7.6.04 from ARS 6.3 which completely
custom applications. On the Incident and Change all of the fields had the
Public permission. Anyone could update any Incident or Change regardless of
assignment.
BMC designed ITSM to be much much more
You could change everyone to Incident Master Change Master then it
will be open. We have started talks around here to do that.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, February 27, 2013 1:40 PM
To:
I believe it was made more restrictive to provide increased security,
particularly around multi-tenancy. We also had some heartburn when we went
from 6.3 to 7.0 but somehow management became convinced it was cleaner to
restrict specific records to the Change Coordinator/Manager groups and have
There is no white paper that I'm aware of that explains the why.
But thinking out loud about the subject just a little bit...
One issue is that the person that is assigned the ticket is assumed to be
working the ticket for reporting purposes. They are credited with the
number of tickets worked
Our environment is customized, but we allow others to work on tickets.
I have built workflow to trigger a notification to the person the ticket
is assigned that someone had modified his/her ticket.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Hi,
It looks like you have one of two approaches to the responsibilty: nobody
is responsible for anything or everybody is responsible for everything ;)
In both cases it's enough to have one Support Group.
Why to need more if it's impossible to get reasonable metrics/reports?
On the other hand,
Mark - I am really surprised so see you are finding this feature and how
ITSM works is not really a good answer for you.
This is the most required in any organization you are really serious about
there data. Why an emplyee who works in Call Center should have access to a
HR ticket.. Why RD person
Use the HPD:Help Desk_SLA join
Stuart Schon
Service Desk Systems - Manager
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Thursday, 28 February 2013 1:45 AM
To: arslist@ARSLIST.ORG
Subject: HPD_Field for SLM
**
1 Webservices is general best, assumes ability to connect
which is not always a given
2 how long is a piece of string, if can be simple or
complex depending on your requirements. Incidents are much easier then
changes/service requests.
3 2-3 weeks to 6
I would look at two things
Assignment and ownership these can be separated (not possible in 6.3)
If the Service Desk retains ownership then they can always edit or
retrieve a ticket. This is often essential if the ticket is incorrectly
assigned, the SD can retrieve the ticket without
I'm a little rusty on this one. We have a ITSM 7.6.04 environment we added
a new attribute to the BMC:BusinessService class. The Class Manager shows
the class as pending change. This has been sitting there for about an hour.
I thought it usually goes through quicker than that. Any help would
There's no best-practice that's globally correct across all potential
applications.
If there's a canned solution for a particular vendor, then that's the one
to use 9 times out of 10.
Email is good because it has built in store-and-forward and failover
mechanisms. Email is bad because it
It should not take that long. You might have to do a CMDB health check to see
where the problem lies.
Below is information from an old KB article that has the steps.
It is recommended that your CMDB meta data be correct prior to upgrading the
CMDB or making class changes when a superclass is
I prefer to not use email or web services, because at any significant
volume, throughput becomes an issue. I prefer to use either the Integrator
app or the API calls in a Perl or Java script.
Rick
On Feb 27, 2013 8:59 PM, Steve Kallestad st...@tabtonic.com wrote:
** There's no best-practice
If it appears to hang, there is an error somewhere. Check your log files.
Rick
On Feb 27, 2013 9:02 PM, Hulmes, Timothy CTR MDA/ICTO
timothy.hulmes@mda.mil wrote:
It should not take that long. You might have to do a CMDB health check to
see where the problem lies.
Below is information
Thanks for that tip Rick :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, February 28, 2013 12:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding Attributes to CMDB Class
**
If it appears to hang, there is an error
You got to give your JVM more startup and max memory too. You need to bump
up those values to at least double of those default installed values.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Wednesday,
Tim,
Thanks for the input. The only thing I did not do yet is run cmdbdriver.
All the error logs check out. I was looking for a quick check xyz is set
right.
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
The output below is exactly from there. The macro itself if opened in notepad
would not display its content in a fairly organized fashion as below. Its
readable but not as readable as from the editor.
Cheers
Joe
_
From: Action Request System discussion list(ARSList)
Hi,
Is there a query/table to get the RequestIDs of all groups connected to a
Remedy User?
Any help will be appreciated. Thanks in advance.
Regards,
Sayali
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Hi,
Thanks for the reply. I need a query/table for Remedy User and Group
association not for ITSM People and Support/People Groups.
Regards,
Sayali
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
Sent: 28 February 2013 12:49
To:
While this is surely possible, it beats me as to why such information might
be useful?
Select C1 from Twhatever the Group form schemaid is where Cwhatever field
ID contains the Group ID in the Group form in (select Cwhatever field in
the user form contains the group list from Twhatever
Hi,
I haven't had my coffee yet, but how about that:
SELECT gr.request_id
, gr.group_name
, gr.group_id
, us.group_list
, us.computed_grp_list
FROM aradmin.group_x gr, ARADMIN.user_x us
WHERE (us.group_list LIKE CONCAT(CONCAT('%',gr.group_id),'%')
OR us.computed_grp_list LIKE
Hi,
You do not say exactly how you are going to make use of this.
But one solution would be a table-field on the User-form with the following
Search-criteria:
$Group List$ LIKE %+'Group Name'+%
This will work on the client only, so the qualifier needs to be changed if you
are doing a
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