Dears,
please help as I facing a critical issue when alot of users modify some Tickets
and causing to lose data.
Thanks
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is there a customization which is deleting a record on a back end form
being referred by help desk workflow? we had experienced this sometime back
when an integration was processing and deleting records before it was
referenced again by help desk workflow.
- Karthik
On 17 March 2014 13:42,
Hi,
Turn on your server logs for API/ESCL/FLTR/SQL and try to find out why you are
seeing this.
Presumably the record has been removed by an Application-Delete-Entry or
Application-Query-Delete-Entry call from an ACTL/FLTR/ESCL between the time
the user brings it up on screen in Modify-mode and
Hi All,
Has anyone here tried syncing Remedy codes from one server to another? I'm only
focused on syncing codes and not data/database/tables.
I assume it's pretty much exporting/importing .def files but I'm concerned
about the database views if I'm about to import a different copy of
Hi,
Database views might be deleted and recreated if something has changed. So if
you have granted special permissions or anything on the database level this
might get lost.
I use def-file for syncing, and I have created a set of tools to Export,
Compare, Import and Delete differences between
Furthermore, if a replication is used at DB level, that most likely would
get broken as well.
- Karthik
On Mar 17, 2014 6:42 PM, Karthik karthik...@gmail.com wrote:
You could identify all views and grants needed and create a script to be
used to provide all grants after every code sync. This
Karthik, Thanks for your email.
You could identify all views and grants needed Is there a short way to do
this? Have you done this before? If yes, could you please share with me the
steps on how you identified it?
From: Action Request System discussion list(ARSList)
Thanks for your email, Misi.
I don't intend to sync database stuff (tables/views/etc) unless it is
necessary. I just want the codes, however, based on this it seems that views
will be affected by this too. So could you please share with me how you
performed this part
-- Database views might
I don't intend to touch anything on the database level unless it will be
impacted by the syncing of codes. So I think I will only impact the views and I
have to recreate them. Thanks for your help on this. I appreciate it.
From: Action Request System discussion list(ARSList)
Unless you have specifically given grants to different users explicitly,
you don't need to worry about it I believe. Because OOB, there is nothing
given.
I have not done that before, script was already present ib the system I was
working as it was a SOP. I would consult a DBA to get to the data
Hi,
The delete/create is done automatically by the server, nothing you normally
need to worry about. You specifically asked about views, which led me to
believe that you had changed things manually in your current views. If someone
did that on your system, you might potentially use that.
The
Hello All,
I am trying to Install ATrium CMDB in Silent Mode. My final goal is to
install ITSM. Attached is my options file (server name and password are
removed).
OS is : Redhat Linux
Installation stopped after some time. I checked log file ,
atriumcore_install_log.txt in /tmp. It has errro
Hello All,
Sorry my earlier messages messed up in formatting.
I am trying to Install ATrium CMDB in Silent Mode. My final goal is to install
ITSM.
OS is : Redhat Linux
Installation stopped after some time. I checked log file ,
atriumcore_install_log.txt in /tmp. It has errro which says
html dir=ltr
head
title/title
/head
body
pnbsp;span style=background-color: rgb(255, 255, 255); color:
rgb(61, 61, 61); font-family: 'Lucida Grande', Arial, Helvetica, sans-serif;
font-size: 13px; line-height: 19.5px;Hello All,/span/p
p style=margin: 0px;
**
Hello All,
I am trying to Install ATrium CMDB in Silent Mode. My final goal is to install ITSM. Attached is my options file (server name and password are removed).
OS is : Redhat Linux
Installation stopped after some time. I checked log file , atriumcore_install_log.txt in /tmp. It has
Yes, Tauf: You’re correct that ITSM is not installed on our custom apps server.
And Keith: Our BO license is for BMC Analytics. So I guess that makes it an
OEM?We do already have a linked universe for some extra data related to
ITSM such as KM, Kinetic Survey data, some extra date
**
Hi Natalie et al:
Not sure if this was mentioned prior, but I thought I would kick in this license entitlement just for everyone's information.
When using the BOXI provided by BMC as part of the Analytics solution, you are restricted as to it's use. It is mentioned below as taken from the
Natalie,
I think you're best bet is to connect to the custom DB and then create a new
universe with only the tables you want. You will get optimal performance that
way without including all the unnecessary objects from the ITSM universe.
Sent from my iPhone
On Mar 17, 2014, at 11:27 AM,
Unfortunately, Doug, we do need to map the field, because the developer who
built the custom app re-purposed the Short Description field to hold a
foreign key, without which the whole interface is pretty much useless.
Yeah, I know...
On Sat, Mar 15, 2014 at 6:15 AM, Blairing d...@blairing.com
Joe,
Yes, that's one of the things that I checked early on, that we are mapping
the field all the way through the transaction process, and we are.
As to the version matching, we have this working in production, but a
relatively minor enhancement (mapping two additional new fields) has
apparently
Hi List,
Why $LASTCOUNT$ keyword is not expanded when default values are set? Can
anybody give me a reason for this?
Cheers,
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