Dear Grumpy,
Happy, Sleepy and Doc missed you :-)
Doug
--
Doug Blair
+1 224-558-5462
Sent from my iPhone6+
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed
to Steve Jobs :-)
On Oct 16, 2014, at 12:09 AM, Jason Miller jason.mil...@gmail.com wrote:
**
Hello Team,
One Clients uses an SRD when a user leaves the company.
This works fine when a single user leaves.
Now 500 leaves.
And they do not want to submit 500 REQ.
- - Is there a way to automate the creation of the 500 service requests ?
Please let us know is there any
Today there are more breakout sessions, but there is also a closing keynote
session for everyone. We're watching slide show of all the exciting character
hugs from the party (Spider-Man, Captain America and numerous Marvel heroes
were there)! A few scary pix taken from the Hulk roller coaster.
Notes from the closing keynote, again my running notes, no editing.
Marketing VP Paul Appleby introduces futurist Tony Seba.
Tony will speak about Disruption
Tony addresses the fact the disruption happens quickly. The car replaced the
horse in New York (except for one in each of the picture)
Hi Lisa,
If you want to automatically save definition files, compare them, save
the differences, document the differences, you should take a look at
ARSmarts (www.arsmarts.com).
Feel free to contact me if you want to know more.
Best regards,
Kaïs
kais.albas...@arsmarts.com
On 10/10/2014
As a further example of disruptive technologies, I purchased Tony Seba's book,
Clean Disruption of Energy and Transportation, while seated in the audience.
He signed my IPad with a marker, and I have already finished reading it...
Well... Maybe a little exaggeration there
Doug
--
Doug
Doug,
I really appreciate your writing this commentary.
Thanks.
Stan
w. 310-230-1722.
c. 310-428-5748.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Thursday, October 16, 2014 6:49 AM
To:
I agree thanks Doug.
I was among those that needed a little more sleep. Even missed breakfast.
Howard
Sent from my iPhone 5
On Oct 16, 2014, at 10:01 AM, Stanley Feinstein st...@projectremedies.com
wrote:
Doug,
I really appreciate your writing this commentary.
Thanks.
Stan
Hi ARSList,
Has anyone ever encountered an issue running the 8.1 stack installer -
particularly at the Execute SQLs part? (Screenshot attached)
I can see that it was able to create only the ACTLINK table, nothing
after that. DB sessions are all inactive.
Even the
Hi Aedrian,
Can you please refer
https://docs.bmc.com/docs/display/public/itsm81/Configuring+Oracle+databasesConfiguring+Oracle+databases
And
https://docs.bmc.com/docs/display/public/itsm81/Installing+the+BMC+Remedy+ITSM+Suite+Preconfigured+Stack
In your case we would recommend you to
To all who attended,
It was a great event and as always I do enjoy spending time with my Remedy/BMC
family.
As always parting is such sweet sorrow. However, there will be next year ( time
to start saving some money for the tables ).
Safe travels to all and see you on the ARlist as well as
I sent this to our premiere support person and manager, but I'd be interested
to see what others have to say about this too.
Original message below:
Hi -
This came up on our call and I wanted to write it out.
BMC has stated that the Windows User Tool (WUT) is going to be discontinued (in
Has anyone tried doing what William is asking for with BMC's
BPPM suite? On paper that looks like the way to go, but I wonder if the LOE to
set it up is worth the cost.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William
Write a JSP that connects via the Java API to each machine directly.
Done.
Get lunch.
-John
On Thu, Oct 16, 2014 at 1:02 PM, William Rentfrow
wrentf...@stratacominc.com wrote:
**
I sent this to our premiere support person and manager, but I'd be
interested to see what others have to
Even though support for the WUT was discontinued after 7.6.4 you can still use
it to log into the servers (unless you set the Minimum API version value).
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October
John -
You're right - a custom solution is pretty easy, but it kind of proves my
point: there's no easy way to do it with the BMC tools.
William Rentfrow
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, October 16,
I was wondering if anyone else had noticed this and brought this up with BMC
Software. It looks like a bug with a filter named
SIT:STE:ChkStatusRuleRead_105 that has two Set Fields action.
The first Set Field action is fine and is looking for the existing Status
integer and character value and
Could you confirm the server is available by opening the server up in Dev
Studio? Just a thought.
Todd Arner
--
The information contained in this communication may be confidential, is
intended only for the use of the
If any of you'll are swinging by NYC on the weekend on your way back home,
let me know. I live fairly close to NYC and may try to make it there on the
weekend for a quick get together.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
Yes and no.
I've seen instances where users are locked up but the admin threads work (and
vice versa). So it's not the same test really as connecting as a user.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System
This must have been an engaging topic.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Thursday, October 16, 2014 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary
Notes from
How about issuing one of the command line utilities to each of the servers
such as maybe the arsignal -g that reloads the def cache. If a server is not
responding you would get a error 90.
I do not remember all the switches to arsignal offhand but there should be
one that has less of an impact
Good ideas, Joe! Perhaps the arserver -v (or whatever it is now) that
returns the version would fit the bill - quick return, confirms that the
server is up, and almost zero performance impact.
Rick Cook
On Thu, Oct 16, 2014 at 11:19 AM, Joe D'Souza jdso...@shyle.net wrote:
**
How about
I really just wish that when users do become hung, in the load balanced
web/server group environment, and it is one of the servers which is
unresponsive - that there would be some way that the server group would
recognize it and restart the armonitor processes... OR at least place
something in the
Joe,
I just checked our 8.1 no patch system, and it says CTM:Site still. I
hadn't noticed it before.
Thad
On Thu, Oct 16, 2014 at 10:52 AM, Joe D'Souza jdso...@shyle.net wrote:
**
I was wondering if anyone else had noticed this and brought this up with
BMC Software. It looks like a bug
Thanks Rick,
Almost forgot about the -v option. Yes that would be far quicker than even
the user tool. That would be the least of impact.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, October 16,
If you are on UNIX or LINUX you might be able to design a cron job that runs
every few minutes to do that using the output of arsignal -v.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rob Dudley
Sent: Thursday, October 16,
Just got a response from BMC as well stating the exact same thing that it is
so on version 8.x too and that it might be a bug.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, October 16, 2014 2:33 PM
I think the issue is that you are not testing the same process that the
users are utilizing. That would increase the chance of false positives.
That can be more frustrating than taking the time to do it manually.
The best answer that I can see is to write a java program that can run and
monitor
Moot point either way - cron jobs are not allowed on the servers for various
reasons. There are other ways of doing it though similar to cron.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion
We do this with a Unix/Linux shell script every minute. Keep a simple log in a
plain text file. It notifies via text message if everything isn't perfect.
Check the log to see which server didn't respond.
We actually test several paths - the status page of the midtiers gives you an
end-to-end
The Demo by Wayne Carter and the under the hood with Tom Adrian at Engage
impressed all of the attendees.
I want to get a copy into the company I work for to experiment.
-Original Message-
From: Mueller, Doug doug_muel...@bmc.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Oct 7,
The problem is not so much the lack of WUT, with its confused Windows 3.1 UI,
but the lack of quality tools within Mid Tier to troubleshoot problems.
Everything involves using a workflow console, but John hit the nail on the
head, there needs to be a quality user interface that isn't remotely
We have a midtier hosted under a tomcat not part of the load balancer. So
users are not routed to this midtier.
We added all individual arsystem nodes to this midtier.
That way when you login using this midtier or search for forms you see
links for each arsystem node.
You can open forms and do
Hi William,
I too receive problem reports from our Mid-tier users and struggled to
determine which server they were connected to. I asked one of my JSP
experts to write us a program that could run from the browser that would
emit the name and IP of the Tomcat server that was serving the users
Larry
I wouldn't suggest using that JSP :) It is running a native application
(hostname) to get the hostname that is readily available from a Java API call.
Running native applications isn't going to do the performance of your Mid Tier
any good, and anyone with a copy of wget can almost
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