Re: Basic SRD Question

[Roger Justice]

That is why I recommended creating a template for each Company and then 
creating the WF needed to attach the appropriate Template to the Service 
Request during the creation.

I was working for BMC when the SRM application was built and it was designed 
and built as a standalone and did not take into consideration the multi-tenant 
concept. 

I have done some ServiceNow Catalog work and it allows the company to be used 
when the Request is created. To then create a CRQ requires custom Workflow and 
JavaScript code.



-Original Message-
From: Kevin Shaffer 
To: arslist 
Sent: Mon, Aug 14, 2017 6:28 pm
Subject: Re: Basic SRD Question


**
I can't use a change template since that won't work in a multi tenant 
environment or customization


I had read Carls workaround but we had to unhide the assignee group field and 
set it to public. I just find it hard to believe this can't be done OOTB but it 
sounds like you can't add tasks to a CRQ without some customization to get it 
to work in a multi tenant environment. 



Get Outlook for Android


From: Action Request System discussion list(ARSList)  on 
behalf of Tauf Chowdhury 
Sent: Monday, August 14, 2017 5:15:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Basic SRD Question
 

**
JD,
His issue is that you can't have a -Global- SRD tied to an AOT that is specific 
to a company. You can't create a -Global- AOT if you want to pick an app 
template. 
That's where Carl's workaround helps. 

Sent from my iPhone

On Aug 14, 2017, at 6:10 PM, JD Hood  wrote:



**
Add the tasks in the change *template*. Then build your SRD with the template. 


Thanks,
-JDHood





On Aug 14, 2017 6:07 PM, "Kevin Shaffer"  wrote:

**

SRM 8.1.02
Multi-Tenancy Yes
 
Requirement – Create a Service Request that the entire enterprise can submit.  
End result is to have a CRQ with Tasks attached and the question responses 
dumped into the Notes field.
 
My question is can I do this without an AIF or customization?
 
If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
must be tied to a Company, so this option doesn’t seem to work since I need 
this available to the Enterprise.
 
If I create an AOT with no Template I can pass variables to create the CRQ but 
how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
create the CRQ in Draft mode and the support staff will need to manually add 
the Tasks via process.
 
Any advice?
 
Thanks
Kevin

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basic SRD Question

[Kevin Shaffer]

I can't use a change template since that won't work in a multi tenant 
environment or customization

I had read Carls workaround but we had to unhide the assignee group field and 
set it to public. I just find it hard to believe this can't be done OOTB but it 
sounds like you can't add tasks to a CRQ without some customization to get it 
to work in a multi tenant environment.

Get Outlook for Android


From: Action Request System discussion list(ARSList)  on 
behalf of Tauf Chowdhury 
Sent: Monday, August 14, 2017 5:15:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Basic SRD Question

**
JD,
His issue is that you can't have a -Global- SRD tied to an AOT that is specific 
to a company. You can't create a -Global- AOT if you want to pick an app 
template.
That's where Carl's workaround helps.

Sent from my iPhone

On Aug 14, 2017, at 6:10 PM, JD Hood 
> wrote:

**
Add the tasks in the change *template*. Then build your SRD with the template.

Thanks,
-JDHood


On Aug 14, 2017 6:07 PM, "Kevin Shaffer" 
> wrote:
**
SRM 8.1.02
Multi-Tenancy Yes

Requirement – Create a Service Request that the entire enterprise can submit.  
End result is to have a CRQ with Tasks attached and the question responses 
dumped into the Notes field.

My question is can I do this without an AIF or customization?

If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
must be tied to a Company, so this option doesn’t seem to work since I need 
this available to the Enterprise.

If I create an AOT with no Template I can pass variables to create the CRQ but 
how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
create the CRQ in Draft mode and the support staff will need to manually add 
the Tasks via process.

Any advice?

Thanks
Kevin
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basic SRD Question

[Tauf Chowdhury]

JD,
His issue is that you can't have a -Global- SRD tied to an AOT that is specific 
to a company. You can't create a -Global- AOT if you want to pick an app 
template. 
That's where Carl's workaround helps. 

Sent from my iPhone

> On Aug 14, 2017, at 6:10 PM, JD Hood  wrote:
> 
> **
> Add the tasks in the change *template*. Then build your SRD with the 
> template. 
> 
> Thanks,
> -JDHood
> 
> 
>> On Aug 14, 2017 6:07 PM, "Kevin Shaffer"  wrote:
>> **
>> SRM 8.1.02
>> 
>> Multi-Tenancy Yes
>> 
>>  
>> 
>> Requirement – Create a Service Request that the entire enterprise can 
>> submit.  End result is to have a CRQ with Tasks attached and the question 
>> responses dumped into the Notes field.
>> 
>>  
>> 
>> My question is can I do this without an AIF or customization?
>> 
>>  
>> 
>> If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
>> must be tied to a Company, so this option doesn’t seem to work since I need 
>> this available to the Enterprise.
>> 
>>  
>> 
>> If I create an AOT with no Template I can pass variables to create the CRQ 
>> but how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
>> Template Name and/or CRQ GUID and maybe some magic would happen or can I 
>> only create the CRQ in Draft mode and the support staff will need to 
>> manually add the Tasks via process.
>> 
>>  
>> 
>> Any advice?
>> 
>>  
>> 
>> Thanks
>> 
>> Kevin
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basic SRD Question

[Tauf Chowdhury]

Kevin,
Do a search in the archives for posts from me and Carl Wilson (who told me) how 
to modify some workflow and a field on the SRD form to allow you to pick an AOT 
with template and still have a "global" SRD. 
I'm not in a position right now to do it for ya. 

Sent from my iPhone

> On Aug 14, 2017, at 6:03 PM, Kevin Shaffer  wrote:
> 
> **
> SRM 8.1.02
> Multi-Tenancy Yes
>  
> Requirement – Create a Service Request that the entire enterprise can submit. 
>  End result is to have a CRQ with Tasks attached and the question responses 
> dumped into the Notes field.
>  
> My question is can I do this without an AIF or customization?
>  
> If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
> must be tied to a Company, so this option doesn’t seem to work since I need 
> this available to the Enterprise.
>  
> If I create an AOT with no Template I can pass variables to create the CRQ 
> but how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
> Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
> create the CRQ in Draft mode and the support staff will need to manually add 
> the Tasks via process.
>  
> Any advice?
>  
> Thanks
> Kevin
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basic SRD Question

[Roger Justice]

You will need to create custom workflow to accomplish what you want since there 
will need to be a Change Template for each Company. By using an AIF form you 
can tie the custom workflow to it and use the Users Company to connect the 
proper Change Template.



-Original Message-
From: Kevin Shaffer 
To: arslist 
Sent: Mon, Aug 14, 2017 6:04 pm
Subject: Basic SRD Question


**
SRM 8.1.02
Multi-Tenancy Yes
 
Requirement – Create a Service Request that the entire enterprise can submit.  
End result is to have a CRQ with Tasks attached and the question responses 
dumped into the Notes field.
 
My question is can I do this without an AIF or customization?
 
If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
must be tied to a Company, so this option doesn’t seem to work since I need 
this available to the Enterprise.
 
If I create an AOT with no Template I can pass variables to create the CRQ but 
how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
create the CRQ in Draft mode and the support staff will need to manually add 
the Tasks via process.
 
Any advice?
 
Thanks
Kevin
_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Basic SRD Question

[JD Hood]

Add the tasks in the change *template*. Then build your SRD with the
template.

Thanks,
-JDHood


On Aug 14, 2017 6:07 PM, "Kevin Shaffer"  wrote:

> **
>
> SRM 8.1.02
>
> Multi-Tenancy Yes
>
>
>
> Requirement – Create a Service Request that the entire enterprise can
> submit.  End result is to have a CRQ with Tasks attached and the question
> responses dumped into the Notes field.
>
>
>
> My question is can I do this without an AIF or customization?
>
>
>
> If I create an AOT with a Change Template that has Tasks tied to it, the
> AOT must be tied to a Company, so this option doesn’t seem to work since I
> need this available to the Enterprise.
>
>
>
> If I create an AOT with no Template I can pass variables to create the CRQ
> but how do I get the Tasks tied to it?  I thought maybe I could pass the
> CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can
> I only create the CRQ in Draft mode and the support staff will need to
> manually add the Tasks via process.
>
>
>
> Any advice?
>
>
>
> Thanks
>
> Kevin
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Basic SRD Question

[Kevin Shaffer]

SRM 8.1.02
Multi-Tenancy Yes

Requirement - Create a Service Request that the entire enterprise can submit.  
End result is to have a CRQ with Tasks attached and the question responses 
dumped into the Notes field.

My question is can I do this without an AIF or customization?

If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
must be tied to a Company, so this option doesn't seem to work since I need 
this available to the Enterprise.

If I create an AOT with no Template I can pass variables to create the CRQ but 
how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
create the CRQ in Draft mode and the support staff will need to manually add 
the Tasks via process.

Any advice?

Thanks
Kevin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Dave Shellman]

It was enjoyable to listen to the discussion as those edits were happening.



On Mon, Aug 14, 2017 at 2:26 PM LJ LongWing  wrote:

> **
> I looked again the other day.those edits were finally pulled out by
> someone earlier this year.and BTWdrinks had nothing to do with my
> participation in that particular endeavor
>
>
>
> On Mon, Aug 14, 2017 at 10:55 AM, Dave Shellman 
> wrote:
>
>> **
>
> I seem to remember a couple of guys making a few edits on Wikipedia late
>> one night at WWRUG in San Jose after consumption of beverages.
>>
>> Someone needed screen captures for a presentation the next day.
>>
>> Dave
>>
>> On Mon, Aug 14, 2017 at 12:30 PM Jason Miller 
>> wrote:
>>
>>> **
>>> I noticed the edit said they were done by a profile that indicated it
>>> was a BMC employee but I figured that was fake info. WOW! Let's see where
>>> the wild ride takes us now...
>>>
>>> Of course we will probably be left to speculate and come up with our own
>>> theories for the foreseeable future; which is always fun.
>>>
>>> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
>>> wrote:
>>>
 **
 InterestingI just contacted someone internal to BMC and he is the
 person that made the edits, per instructions of someone at
 BMCapparently part of a 'revamp' effortI guess we'll need to see
 what ends up coming out of it.

 On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
 warrenbaltim...@gmail.com> wrote:

> **
> It's a BMC employee making the edits
>
> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
> wrote:
>
>> **
>> Don't you just love wiki's...able to be edited by anyone...
>>
>> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller > > wrote:
>>
>>> **
>>> Either Wikipedia knows something we don't, that AR System is no
>>> longer being sold, or this is a reflection of BMC's "Remedy is only a 
>>> means
>>> to ITSM" approach for many years. I guess there is one other option, the
>>> ARS article was submitted for deletion by a SNOW employee.
>>>
>>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>>
>>>
>>> ​
>>>
>>>
>>>
>>> Jason
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 <(410)%20533-5367>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[LJ LongWing]

I looked again the other day.those edits were finally pulled out by
someone earlier this year.and BTWdrinks had nothing to do with my
participation in that particular endeavor



On Mon, Aug 14, 2017 at 10:55 AM, Dave Shellman 
wrote:

> **
> I seem to remember a couple of guys making a few edits on Wikipedia late
> one night at WWRUG in San Jose after consumption of beverages.
>
> Someone needed screen captures for a presentation the next day.
>
> Dave
>
> On Mon, Aug 14, 2017 at 12:30 PM Jason Miller 
> wrote:
>
>> **
>> I noticed the edit said they were done by a profile that indicated it was
>> a BMC employee but I figured that was fake info. WOW! Let's see where the
>> wild ride takes us now...
>>
>> Of course we will probably be left to speculate and come up with our own
>> theories for the foreseeable future; which is always fun.
>>
>> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> InterestingI just contacted someone internal to BMC and he is the
>>> person that made the edits, per instructions of someone at
>>> BMCapparently part of a 'revamp' effortI guess we'll need to see
>>> what ends up coming out of it.
>>>
>>> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 It's a BMC employee making the edits

 On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
 wrote:

> **
> Don't you just love wiki's...able to be edited by anyone...
>
> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
> wrote:
>
>> **
>> Either Wikipedia knows something we don't, that AR System is no
>> longer being sold, or this is a reflection of BMC's "Remedy is only a 
>> means
>> to ITSM" approach for many years. I guess there is one other option, the
>> ARS article was submitted for deletion by a SNOW employee.
>>
>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>
>>
>> ​
>>
>>
>>
>> Jason
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367 <(410)%20533-5367>
 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Jason Miller]

Not being an active party in the change but aware of it, I checked the
article in question just this morning to see if those edits were still
there (they had been last year). It was finally fixed in March of this year.

On Mon, Aug 14, 2017 at 11:55 AM, Dave Shellman 
wrote:

> **
> I seem to remember a couple of guys making a few edits on Wikipedia late
> one night at WWRUG in San Jose after consumption of beverages.
>
> Someone needed screen captures for a presentation the next day.
>
> Dave
>
> On Mon, Aug 14, 2017 at 12:30 PM Jason Miller 
> wrote:
>
>> **
>> I noticed the edit said they were done by a profile that indicated it was
>> a BMC employee but I figured that was fake info. WOW! Let's see where the
>> wild ride takes us now...
>>
>> Of course we will probably be left to speculate and come up with our own
>> theories for the foreseeable future; which is always fun.
>>
>> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> InterestingI just contacted someone internal to BMC and he is the
>>> person that made the edits, per instructions of someone at
>>> BMCapparently part of a 'revamp' effortI guess we'll need to see
>>> what ends up coming out of it.
>>>
>>> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 It's a BMC employee making the edits

 On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
 wrote:

> **
> Don't you just love wiki's...able to be edited by anyone...
>
> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
> wrote:
>
>> **
>> Either Wikipedia knows something we don't, that AR System is no
>> longer being sold, or this is a reflection of BMC's "Remedy is only a 
>> means
>> to ITSM" approach for many years. I guess there is one other option, the
>> ARS article was submitted for deletion by a SNOW employee.
>>
>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>
>>
>> ​
>>
>>
>>
>> Jason
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367 <(410)%20533-5367>
 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Hoffmeier, William (173D-Affiliate)]

Deleting the page seems appropriate to me, the content is outdated, and doesn’t 
convey a very good image.  It will be interesting to see the strategy behind 
what replaces it, or even if it is replaced.  BMC is getting their lunch eaten, 
and falling fast - IMHO.  They need a concerted marketing and technical 
strategy to stay in the game over the long haul. BMC is paying the cost of 
neglect toward their cash cow.

From: "arslist@ARSLIST.ORG"  on behalf of LJ LongWing 

Reply-To: "arslist@ARSLIST.ORG" 
Date: Monday, August 14, 2017 at 9:52 AM
To: "arslist@ARSLIST.ORG" 
Subject: Re: ARS Wikipedia page

**
Without saying anything that I shouldn't say, the edit in question was not 
malicious, was not nefarious, and was made in an effort to streamline marketing 
stuff for things that BMC sells.Remedy's not gone, not going away, and is 
still available for purchase as both a stand alone development platform, as 
well as a base for ITSM.

On Mon, Aug 14, 2017 at 10:44 AM, Warren R. Baltimore II 
> wrote:
**
I think we can probably assume this is just inline with the decision way back 
when to not market the ARSystem by itself.
Greatest mistake they ever made (IMHO).  BMC has turned Remedy ITSM into bloat 
ware.  One of the many reasons so many organizations are making the jump to 
SNow.
I still say ARSystem is the superior platform.

On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller 
> wrote:
**
I noticed the edit said they were done by a profile that indicated it was a BMC 
employee but I figured that was fake info. WOW! Let's see where the wild ride 
takes us now...

Of course we will probably be left to speculate and come up with our own 
theories for the foreseeable future; which is always fun.

On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
> wrote:
**
InterestingI just contacted someone internal to BMC and he is the person 
that made the edits, per instructions of someone at BMCapparently part of a 
'revamp' effortI guess we'll need to see what ends up coming out of it.

On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II 
> wrote:
**
It's a BMC employee making the edits

On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
> wrote:
**
Don't you just love wiki's...able to be edited by anyone...

On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
> wrote:
**
Either Wikipedia knows something we don't, that AR System is no longer being 
sold, or this is a reflection of BMC's "Remedy is only a means to ITSM" 
approach for many years. I guess there is one other option, the ARS article was 
submitted for deletion by a SNOW employee.

https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System

[cid:image001.png@01D314E5.9A91F780]
​



Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Dave Shellman]

I seem to remember a couple of guys making a few edits on Wikipedia late
one night at WWRUG in San Jose after consumption of beverages.

Someone needed screen captures for a presentation the next day.

Dave

On Mon, Aug 14, 2017 at 12:30 PM Jason Miller 
wrote:

> **
> I noticed the edit said they were done by a profile that indicated it was
> a BMC employee but I figured that was fake info. WOW! Let's see where the
> wild ride takes us now...
>
> Of course we will probably be left to speculate and come up with our own
> theories for the foreseeable future; which is always fun.
>
> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
> wrote:
>
>> **
>> InterestingI just contacted someone internal to BMC and he is the
>> person that made the edits, per instructions of someone at
>> BMCapparently part of a 'revamp' effortI guess we'll need to see
>> what ends up coming out of it.
>>
>> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>> It's a BMC employee making the edits
>>>
>>> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
>>> wrote:
>>>
 **
 Don't you just love wiki's...able to be edited by anyone...

 On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
 wrote:

> **
> Either Wikipedia knows something we don't, that AR System is no longer
> being sold, or this is a reflection of BMC's "Remedy is only a means to
> ITSM" approach for many years. I guess there is one other option, the ARS
> article was submitted for deletion by a SNOW employee.
>
> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>
>
> ​
>
>
>
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367 <(410)%20533-5367>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Warren R. Baltimore II]

I think we can probably assume this is just inline with the decision way
back when to not market the ARSystem by itself.

Greatest mistake they ever made (IMHO).  BMC has turned Remedy ITSM into
bloat ware.  One of the many reasons so many organizations are making the
jump to SNow.

I still say ARSystem is the superior platform.

On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller 
wrote:

> **
> I noticed the edit said they were done by a profile that indicated it was
> a BMC employee but I figured that was fake info. WOW! Let's see where the
> wild ride takes us now...
>
> Of course we will probably be left to speculate and come up with our own
> theories for the foreseeable future; which is always fun.
>
> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
> wrote:
>
>> **
>> InterestingI just contacted someone internal to BMC and he is the
>> person that made the edits, per instructions of someone at
>> BMCapparently part of a 'revamp' effortI guess we'll need to see
>> what ends up coming out of it.
>>
>> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>> It's a BMC employee making the edits
>>>
>>> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
>>> wrote:
>>>
 **
 Don't you just love wiki's...able to be edited by anyone...

 On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
 wrote:

> **
> Either Wikipedia knows something we don't, that AR System is no longer
> being sold, or this is a reflection of BMC's "Remedy is only a means to
> ITSM" approach for many years. I guess there is one other option, the ARS
> article was submitted for deletion by a SNOW employee.
>
> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>
>
> ​
>
>
>
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367 <(410)%20533-5367>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[LJ LongWing]

Without saying anything that I shouldn't say, the edit in question was not
malicious, was not nefarious, and was made in an effort to streamline
marketing stuff for things that BMC sells.Remedy's not gone, not going
away, and is still available for purchase as both a stand alone development
platform, as well as a base for ITSM.

On Mon, Aug 14, 2017 at 10:44 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> I think we can probably assume this is just inline with the decision way
> back when to not market the ARSystem by itself.
>
> Greatest mistake they ever made (IMHO).  BMC has turned Remedy ITSM into
> bloat ware.  One of the many reasons so many organizations are making the
> jump to SNow.
>
> I still say ARSystem is the superior platform.
>
> On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller 
> wrote:
>
>> **
>> I noticed the edit said they were done by a profile that indicated it was
>> a BMC employee but I figured that was fake info. WOW! Let's see where the
>> wild ride takes us now...
>>
>> Of course we will probably be left to speculate and come up with our own
>> theories for the foreseeable future; which is always fun.
>>
>> On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> InterestingI just contacted someone internal to BMC and he is the
>>> person that made the edits, per instructions of someone at
>>> BMCapparently part of a 'revamp' effortI guess we'll need to see
>>> what ends up coming out of it.
>>>
>>> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 It's a BMC employee making the edits

 On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
 wrote:

> **
> Don't you just love wiki's...able to be edited by anyone...
>
> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
> wrote:
>
>> **
>> Either Wikipedia knows something we don't, that AR System is no
>> longer being sold, or this is a reflection of BMC's "Remedy is only a 
>> means
>> to ITSM" approach for many years. I guess there is one other option, the
>> ARS article was submitted for deletion by a SNOW employee.
>>
>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>
>>
>> ​
>>
>>
>>
>> Jason
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367 <(410)%20533-5367>
 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 <(410)%20533-5367>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Jason Miller]

I noticed the edit said they were done by a profile that indicated it was a
BMC employee but I figured that was fake info. WOW! Let's see where the
wild ride takes us now...

Of course we will probably be left to speculate and come up with our own
theories for the foreseeable future; which is always fun.

On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing  wrote:

> **
> InterestingI just contacted someone internal to BMC and he is the
> person that made the edits, per instructions of someone at
> BMCapparently part of a 'revamp' effortI guess we'll need to see
> what ends up coming out of it.
>
> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> It's a BMC employee making the edits
>>
>> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
>> wrote:
>>
>>> **
>>> Don't you just love wiki's...able to be edited by anyone...
>>>
>>> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
>>> wrote:
>>>
 **
 Either Wikipedia knows something we don't, that AR System is no longer
 being sold, or this is a reflection of BMC's "Remedy is only a means to
 ITSM" approach for many years. I guess there is one other option, the ARS
 article was submitted for deletion by a SNOW employee.

 https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System


 ​



 Jason
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367 <(410)%20533-5367>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Removing Calendar from Quick Links

[Arner, Todd]

Hello Everyone,
We are in the process of upgrading our server to version 9.1.3 and after 
performing the upgrade, we now see a new menu option on the Applications List 
under Quick Links for Calendar.  We will not be using this and want to remove 
it from the menu to lessen confusion.  My issue is that I cannot determine how 
to remove the menu item.  I don't see any entry points on a form or Active Link 
Guide with an entry point that puts it out there.  I did remove all the 
permissions form the Remedy Calendar application hoping that would remove it 
but it still displays for all users.  Does anyone know how to remove the menu 
item?

Thanks,
Todd Arner

--
The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org immediately and destroy or delete the original 
message and any copy of it from your computer system. If you have any questions 
concerning this message, please contact the sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[LJ LongWing]

InterestingI just contacted someone internal to BMC and he is the
person that made the edits, per instructions of someone at
BMCapparently part of a 'revamp' effortI guess we'll need to see
what ends up coming out of it.

On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> It's a BMC employee making the edits
>
> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing 
> wrote:
>
>> **
>> Don't you just love wiki's...able to be edited by anyone...
>>
>> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
>> wrote:
>>
>>> **
>>> Either Wikipedia knows something we don't, that AR System is no longer
>>> being sold, or this is a reflection of BMC's "Remedy is only a means to
>>> ITSM" approach for many years. I guess there is one other option, the ARS
>>> article was submitted for deletion by a SNOW employee.
>>>
>>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>>
>>>
>>> ​
>>>
>>>
>>>
>>> Jason
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 <(410)%20533-5367>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[Warren R. Baltimore II]

It's a BMC employee making the edits

On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing  wrote:

> **
> Don't you just love wiki's...able to be edited by anyone...
>
> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
> wrote:
>
>> **
>> Either Wikipedia knows something we don't, that AR System is no longer
>> being sold, or this is a reflection of BMC's "Remedy is only a means to
>> ITSM" approach for many years. I guess there is one other option, the ARS
>> article was submitted for deletion by a SNOW employee.
>>
>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>>
>>
>> ​
>>
>>
>>
>> Jason
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[LJ LongWing]

Don't you just love wiki's...able to be edited by anyone...

On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller 
wrote:

> **
> Either Wikipedia knows something we don't, that AR System is no longer
> being sold, or this is a reflection of BMC's "Remedy is only a means to
> ITSM" approach for many years. I guess there is one other option, the ARS
> article was submitted for deletion by a SNOW employee.
>
> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>
>
> ​
>
>
>
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS Wikipedia page

[André Lalonde]

I noticed that on the Mid-Tier page last week, actually!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: August-14-17 11:16 AM
To: arslist@ARSLIST.ORG
Subject: ARS Wikipedia page

**
Either Wikipedia knows something we don't, that AR System is no longer being 
sold, or this is a reflection of BMC's "Remedy is only a means to ITSM" 
approach for many years. I guess there is one other option, the ARS article was 
submitted for deletion by a SNOW employee.

https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System

[cid:image001.png@01D314EF.B48AF060]
​



Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ARS Wikipedia page

[Jason Miller]

Either Wikipedia knows something we don't, that AR System is no longer
being sold, or this is a reflection of BMC's "Remedy is only a means to
ITSM" approach for many years. I guess there is one other option, the ARS
article was submitted for deletion by a SNOW employee.

https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System


​



Jason

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"