OT: Question regarding ARS users in the Bay Area

All ~ I am currently looking for a new job as a Remedy ARS Administrator / Developer and was wondering if it would be possible to obtain a list of all ARS users in the Bay Area, specifically Northern California. Unfortunately, BMC won't provide me this information. Thank you! Laurie

Pricing of OOB ARS HelpDesk application and licenses

I have an old coworker starting a new job and she is inquiring about the cost of the out of the box Remedy HelpDesk application and licenses (server, fixed and floating). Can anyone provide me with this information (I tried my sales last week and still have not heard from her)? Thank you!

Stuck - need help generating zero-call report

Hi Listers ~ management has asked me to provide a report listing all products / versions that have not been referenced in Incidents within a specified date range. I've tried creating several outer-joins as follows: Product and Model/Version outer join (FRB:ProductVersionLookup): Primary -

ENVIRONMENT

Listers ~ is there any particular reason that the tax and shipping handling charges aren't included in the calc total on the purchase order printout? Also, tax and SH is not included in the Grand Total on the AST:Purchase Order form, nor as part of the total for individual line items... seems

Purchase Orders - tax / shipping and handling not appearing in output

Listers ~ is there any particular reason that the tax and shipping handling charges aren't included in the calc total on the purchase order printout? Also, tax and SH is not included in the Grand Total on the AST:Purchase Order form, nor as part of the total for individual line items... seems

Re: Purchase Orders - tax / shipping and handling not appearing in output

Can anyone provide any input on this? Thank you in advance. On Mon, 17 Aug 2009 12:59:39 -0700, Muhlethaler, Laurie lmuhletha...@firstrepublic.com wrote: Listers ~ is there any particular reason that the tax and shipping handling charges aren't included in the calc total on the purchase

Remedy consulting in SF, CA

Just thought I'd throw this out there... I'm curious to know if there are any independent Remedy consultants living in or near San Francisco that are currently looking for work. Or, if there are Remedy consulting firms in the area... I'm just getting an idea first as there may be work with

JOB: Integration of AlarmPoint and BEM

Listers ~ I have a vendor who would like to speak to anyone who has experience with AlarmPoint Standard or Enterprise that has integrated with BMC's Event Manager (BEM) for proactive notification features. This looks to be about a 2-3 month project. Please contact Rob Schluensen at the

Requester Console customization

Listers ~ checking to see if anyone has customized the RQC to allow end users to submit issues on behalf of others. If so, any suggestions? Database: SQL Server 2005 O/S: Windows 2003 (server), R2XP Professional (client), SP2 Apps: Action Request System 7.1 patch 1

Requester Console workflow question

We are in the planning stages of implementing ITSM 7 and it is fairly common at my company to allow our end users to submit issues on behalf of others. In researching the Requester Console, it doesn't seem like there is a way to do this without customizing. However, there are 'Requested For'

Re: ITSM individual assignment process by assigned group rather than by company?

that this is such a unique request Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -Original Message- From: Muhlethaler, Laurie Sent: Thursday, January 22, 2009 12:47 PM To: arsl...@listserv.rbugs.com Subject: RE: ITSM individual assignment process

Re: ITSM individual assignment process by assigned group rather than by company?

Anyone? Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -Original Message- From: Muhlethaler, Laurie Sent: Tuesday, March 03, 2009 1:23 PM To: 'arsl...@listserv.rbugs.com' Subject: RE: ITSM individual assignment process by assigned group rather than

Re: ITSM individual assignment process by assigned group rather than by company?

Blair On Mar 4, 2009, at 11:36 AM, Muhlethaler, Laurie wrote: Anyone? Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -Original Message- From: Muhlethaler, Laurie Sent: Tuesday, March 03, 2009 1:23 PM To: 'arsl...@listserv.rbugs.com

Open Ticket Counts

Listers ~ it appears as though the Open Tickets count in users' PPL profiles is grossly inflated. I've verified that it's incrementing and decrementing as designed but somewhere along the line it either wasn't decrementing properly or the incrementing went haywire (real technical, I know). At

Searchable Manufacturer in Incident Management

Hi All ~ I have a request from our users to allow the Prod Cat Manufacturer field searchable the same way that the Product Name field is searchable in Incident Management. I'm debating whether or not to approach it the way they are asking for it (separate search on the Manuf. field) or expand the

Single user getting FB authentication failed ARERR 623

Hi all ~ I have a user who is getting the ARERR 623 Authentication failed for the flashboard on the IM Manager console table in the user tool. He can successfully view the flashboard if he logs in to other machines. That said, we tried uninstalling and reinstalling the UT to no avail Has anyone

Re: Single user getting FB authentication failed ARERR 623

was involved in anything. A restart of Tomcat cleared the problem, although I'm not sure why... HTH! Dennis Ruble Pr Programmer/Analyst Rockwell Collins (319)295-5326 Muhlethaler, Laurie lmuhletha...@firstrepublic.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

Re: Single user getting FB authentication failed ARERR 623

too? Just giving you ideas! Good luck! Dennis Ruble Pr Programmer/Analyst Rockwell Collins Muhlethaler, Laurie lmuhletha...@firstrepublic.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/23/2009 04:19 PM Please respond to arslist@ARSLIST.ORG To arslist

Re: Open Ticket Counts

on the auto-assignment part - I'm not sure I thanked you previously! I hope this helps you, Rod! From: Rod Harris [mailto:r...@smapps.com.au] Sent: Tuesday, May 05, 2009 1:51 AM To: arslist@arslist.org Cc: Muhlethaler, Laurie Subject: Re: Open Ticket Counts Hi Laurie, How did you get

Asset Management workflow questions

Listers ~ Before I start customizing, I need to ask a few questions. 1) I'm trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the

AIE mapping problem

Listers ~ I have an existing AIE mapping to pull people data from an external database view. I've since added a new field to both the CTM:People form and the database view but when I go to the existing mapping to map the new field, it doesn't show up in the AR Form Fields section OR the External

Embedded Survey URL in notifications

Hey listers ~ can someone refresh my not-so-functional-at-the-moment memory: I can't remember the form name that allows us to modify the URL's embedded in notifications for surveys AR Server: 7.1.00 Patch 002 Service Desk: 7.0.03 Patch 006 Laurie Muhlethaler First Republic Bank

Task Templates / Task Group Templates as related to Incident Templates

Hey All ~ I'm looking into developing workflow to alert a ticket submitter when task and task group templates are associated to existing Incident templates and I'm wondering if anyone has tackled this yet. Seems odd that the functionality doesn't exist out of the box, unless I'm overlooking it.

Best approach to importing PO's into Asset Mgmt

Listers ~ can someone guide me as to the quickest way to import purchase orders from an existing non-Remedy database into the Remedy Asset Management application? I have almost no experience with this particular module so I'm flying blind, so to speak. I'm not quite sure which form or forms need

Permissions Issues - URGENT HELP NEEDED

Listers ~ either I'm going insane or I'm just overlooking something simple. All of a sudden, our users cannot modify tickets that they did not submit. The submitter mode is set to Changeable and has been since inception. We are/were planning on going live tomorrow morning and this stupid

Remedy Migrator Question

Listers ~ I'm assuming that to use Remedy Migrator, our Development and Production servers need to be on the same domain. Is this correct? -- The information transmitted is intended only for the person or entity to which

Re: Permissions Issues - URGENT HELP NEEDED

, What if any errors do you get when users try to modify a ticket they didn't submit? Anything in the logs? Thanks, Jase On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie [EMAIL PROTECTED] wrote: ** Listers ~ either I'm going insane or I'm just overlooking something simple. All

Re: Permissions Issues - URGENT HELP NEEDED

://collaborate.mckesson.com/sites/esm/remedy Remedy FAQ Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 10, 2008 3:41 PM

Re: Permissions Issues - URGENT HELP NEEDED

instead of the submitting group. Hope that helps, LisaD Muhlethaler, Laurie wrote: All ~ we are using (and want to keep) single-tenancy mode but we want our HD to have the ability to update any ticket. I've listed their Support Group role as Help Desk but if an incident is submitted

Problem authenticating through mid-tier

Listers ~ During our DR testing we were unable to authenticate through the mid-tier. We authenticate fine through the client tool but we're getting the ARERR 623: Authentication failed when trying to access the mid-tier. Not even sure what to check. Help? Windows Server 2003 SQL

Re: Problem authenticating through mid-tier

Nevermind Had to sync my mid-tier admin password in the Admin tool and the Mid-tier config tool... Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 From: Muhlethaler, Laurie Sent: Monday, December 15, 2008 12:13 PM

SQL statement error

Listers ~ I am getting the following error during a SQL set fields action: ARERR [552] Failure during SQL operation to the database : The max function requires 1 argument(s). (SQL Server 174) My SQL command is listed below and I can successfully run it from SQL Server: SELECT max($PO

Re: SQL statement error

- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: SQL statement error ** Listers ~ I am getting the following error during a SQL set fields action: ARERR

Re: SQL statement error

(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error I'm not sure I understand. I want to auto-populate the PO Number field with the next available PO #. I would like to accomplish

Re: SQL statement error

to $1$. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error Yes - that's exactly what I'm doing. I

Dynamic Window label?

Listers ~ I sure hope I don't embarrass myself with a Remedy 101 question... Is there a way for an admin to dynamically allow for a visual distinction between multiple open windows of the same form? For instance; my users want to be able to pull down the Window menu in the WUT and see at a

Re: Dynamic Window label?

name.. I'm not sure if that will impact the Windows list but it might.. Check it out.. Cheers Joe From: Muhlethaler, Laurie lmuhletha...@firstrepublic.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 21, 2009 6:26:39 PM Subject: Dynamic Window label

ITSM individual assignment process by assigned group rather than by company?

Listers ~ my users have asked to have automated assignments enabled at the individual level. However, different assignment groups want different processes (some want number, others want round-robin). We are currently running single-tenancy, have automated assignments at the group level and have

Re: ITSM individual assignment process by assigned group rather than by company?

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Thursday, January 22, 2009 14:09 To: arslist@ARSLIST.ORG Subject: ITSM individual assignment process by assigned group rather than by company? ** Listers ~ my users have asked to have

Re: ITSM individual assignment process by assigned group rather than by company?

] On Behalf Of Muhlethaler, Laurie Sent: Thursday, January 22, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: ITSM individual assignment process by assigned group rather than by company? ** Listers ~ my users have asked to have automated assignments enabled at the individual level. However

ARERR 300 - Malloc failed on server.

Listers ~ several users have encountered the ARERR 300 - Malloc failed on server error when trying to launch an incident. Additionally, the table in the IM Console doesn't list any incidents even though I know there are some (evidenced by my being able to scroll through the table and highlight

Re: ARERR 300 - Malloc failed on server.

successfully when the /3GB switch is used. Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -Original Message- From: Muhlethaler, Laurie Sent: Thursday, February 12, 2009 8:51 AM To: arsl...@listserv.rbugs.com Cc: Muhlethaler, Laurie Subject: Re: ARERR

Re: Creating Folder on Network

Andy ~ I have a Run Process in an AL that does just this. Syntax is (without the less than, greater than symbols): cmd /c md file location O/S: Win2K Database: Oracle 9.2.0.5.0 User/Admin: ARS 6.03.00 (Patch 016) ARServer 6.03.00 (patch 016) -Original Message- From: Action Request

Re: Fields not appearing in notification RESOLVED

sent at the time the Notification phase filter actions are being processed.. Cheers Joe -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Muhlethaler, Laurie - GPMSent: Tuesday, August 08, 2006 9:50 PMTo: arslist

Re: How to create report that will print Audit Trail

If you're using Crystal, you can use a sub-report -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of GoDario27 Sent: Monday, September 18, 2006 12:31 PM To: arslist@ARSLIST.ORG Subject: How to create report that will print

Re: Disable Remedy Splash Screen

There was a thread on this several weeks back. Subject was titled Get Rid of the Splash Screen on User Tool -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, September 19, 2006 6:46 AM To:

Re: New ARS 7 feature?

** Those have been around for a while From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 27, 2006 4:16 PMTo: arslist@ARSLIST.ORGSubject: New ARS 7 feature? ** I was building some forms up, and accidentally