Intermittent ARERR 623 - v7.6 and v9

We have a customized form to change user password. The workflow has a 'Close All' action once the new password is saved. This leads to error 623 - 'Authentication Failed' for some users. Is it a known defect SW00439943 on v7.6 and v9? Any hot fix available? Thanks! kaur

Update worklog (diary ) field from sql - v9

Hello, I am trying to append some data to existing worklog field using a sql statement. Nothing is working out. Could someone please help? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Update worklog (diary ) field from sql - Remedy 9

We did an upgrade from 7.6.04 to 9.0.01. One of the escalation add notes to the worklog on incident form and then updates a field in View table using Set fields. View table field update returns an error 'java.lang. null exception'. We tried to duplicate the same workflow with external code

Re: Modify login.jsp on Unix mid tier

This is what I used. -bash$ ls -l login.jsp -rwxr-xr-x1 root root -bash$ pfexec chown login.jsp chown: login.jsp: Not owner -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at

Modify login.jsp on Unix mid tier

Hello, I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 'Permission denied. You are not the owner'. I also tried changing the permissions still no luck. Rename the file or moving a new file didnt work too. Trying to add a 'System maintenance message' on top of the login

Re: Upgrade from 7.6 to 9

No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur

Re: Remedy 9.0.01 - CPU utilization and write license issues

I found the hot fix for 'write license' issue. Couldn't find one for 'cpu utlization'. Can you please tell me which ones that? Is there a defect #? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at

Remedy 9.0.01 - CPU utilization and write license issues

Hello, We did an upgrade from 7.6.04 to 9.0.01 two weeks back. Since then, we are getting CPU utilization issues. Utilization exceeds 85%. We did some app server config changes to fix this - Increasing the API threads, Increasing the java heap from 512 to 1024 but nothing worked. Even after

Re: Remedy 9.0.01 - CPU utilization and write license issues

We never had this issue on any of the pre-prod systems. May because we never had full load on any of the dev or test systems. I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt fix the issue. Not sure if this heap needs to be increased in java settings or not? Regards,

Re: Remedy 9 mid tier URL

On 7.6 - URL http:/// automatically resolves to http:///arsys/shared/login.jsp But on 9.0.1, we have to specify the complete URL. Is it something related to the version or config changes? Thanks! Kaur ___

Re: Remedy 9 mid tier URL

Its a Windows 2012 server with Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Remedy 9 mid tier URL

Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur

Re: Remedy 9 mid tier URL

Thank you. This worked. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: 9.0.01 - Exceptions not logged in arerror

I have tested that with several escalations. I get nothing in arerror log but get following error message in esc logs if I enable it. "com.bmc.arsys.domain.etc.ARException: ERROR (382): The value(s) for this entry violate a unique index that has been defined for this form" -Kaur

9.0.01 - Exceptions not logged in arerror

Hello All, Where are the escalation exceptions (like Unique Index Violation) logged in 9.0.01? On 7.6, arerror.log file logs this information and any filter error if no error handler is provided. Thanks! Kaur ___

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

We are also planning to do an upgrade from 7.6.04 to 9.0.01. Ours is a highly customized system. All the development is in base development mode, no overlays and none of the ITSM modules being used. We have a separate app and mid tier server using SQL Server. Since the configuration of current

Re: Upgrade from 7.6 to 9

t; > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Su Kaur > Sent: Friday, January 15, 2016 8:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: Upgrade from 7.6 to 9 > > No, we are not using overlay

Remedy 9 ARERR 308 Duplicate field in the field list

Hello! We are getting an error 308 - Duplicate field in the field list :NULL on Remedy 9 user tool(v7.6.04). Its a customized form, no overlay, base development mode. The error is generated by an active link that executes on MODIFY and uses a DIRECT SQL operation. Mid-tier works fine. No

Rollback - 9.0.01 to 7.6.04

We are planning to upgrade to 9.0.01 using the current prod 7.6.04 database. We will shutdown current app and mid tier servers and create 2 new servers. What should our rollback plan be if the upgrade fails? Thanks! Kaur

Remedy 9.0.01 Installation failed

Hello, We tried to upgrade 7.6 to 9.0.01 but it failed. We are highly customized and not using any OOTB ITSM applications. The install log file had following errors at multiple places - - Your login failed, but connected as a guest user - LOG EVENT

Re: Remedy 9.0.01 Installation failed

It was new on test environment. Our last 3 test upgrades also failed but there was no email error in the logs. This is the first time we had email issues and duplicate key error. -Kaur ___ UNSUBSCRIBE or access

Re: ARERR[331] You do not have write access to this record

Thanks Doug! It is a customized form having summary templates. Most of the information including Submitter is same in both the records. The only difference is in Summary name or Summary detail fields. I created a new record with the same values and its working fine. None of the users are

Re: ARERR[331] You do not have write access to this record

Assignee and Submitter groups have Read permission (View) for those fields. Assigned To field is never getting set even after modifying the record. There are two records with the same submitter,and assigned to fields but only the summary field differs. If it is a permission issue, why it occurs

Re: Email notifications throws error - Remedy 9

I agree LJ. Looks like something is wrong with the mailbox configs but these are working on prod. I took arx backup of mailbox configs from prod and imported on remedy 9. The password and user account fields are intact. Not sure what went wrong during import. Thanks! Kaur

Re: Email notifications throws error - Remedy 9

SMTP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Email notifications throws error - Remedy 9

Thanks. That worked. I cleared out the credentials and tested. All the mailboxes worked as expected. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20

Email notifications throws error - Remedy 9

Hello All, We have a remedy 9 test environment having all the mailbox configurations copied from current prod 7.6. Its a customized environment with 10 outgoing mailboxes. Some mailboxes are throwing error and the email just sits in the AR System Email Messages with status as "Send Message

Re: Email notifications throws error - Remedy 9

;lj.longw...@gmail.com> wrote: > > ** > Kaur, > What is the error if you go look at it? > >> On Sun, May 15, 2016 at 8:13 PM, Su Kaur <remedyiss...@gmail.com> wrote: >> Hello All, >> >> We have a remedy 9 test environment having all the mailbo

Re: Email notifications throws error - Remedy 9

I have imported the email mailbox configuration with password field from current prod 7.6 to test system 9.0.1. I get following message in email error logs "Authentication unsuccessful. Client does not have permissions to send as this sender" If I update the mailbox configuration record and

How to locate a macro? - Remedy 9

Hello All, We have an active link with SET field actions – ‘Run Macro’. How can I locate this macro? Only the macro name is there, not full path. This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it located somewhere on the app server? Only thing I know is, it deletes

Re: How to locate a macro? - Remedy 9

Yes, I'm using 7.6.04 user tool against 9.0.01 server but still its not working. Confirmed the macro is in actlink_macro table. I will try to replace the macro functionality with native Remedy code, as suggested. Thanks! Kaur

Automate service restart

Hello All, Can we automate remedy service restart including email engine? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Automate service restart

Can you please send sample batch file? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Mid tier link forcing user to login

Hello, We have a ticket notification that sends a link to remedy form/record. Some users are being forced to login to mid tier to view the record while others can simply click on the link and view it. What could be the reason? Below link is sent to the user in email Click Here. This maps

Re: Mid tier link forcing user to login

Atleast on 7.6 this wasn't the case. Users were not prompted to login even if they are not already logged in. Issue is consistent to only few users. Removing the user name and pwd from link prompts all users to login. Thanks! Kaur

Re: Need help with force logout on mid tier

Is there any way I force logout using 'EXIT-APP' and take user to the login screen ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

This worked! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Create notification having subject and email body for different tickets

We are using 'Notify' action and fields used are display only. We keep copies of notification emails sent in a mailbox. The copy sent has all the correct info in both header and email body. Since email in mailbox looks ok, could it still be a problem at remedy side? May be the EML got mixed up

Re: Validate 2 character fields using LIKE

Thanks Misi. Thats what I was looking for. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Parse subject line of incoming email

Hi All, I'm looking for a way to parse subject line of an incoming email. Each word would be used as a specific field entry for ticket creation like client name, category, priority etc What character should be used to help Remedy identify the segments (keeping in mind the message still needs

Re: Parse subject line of incoming email

Thanks Misi. That'd help! I'll try that. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Change db table of regular form

Does it work on 9.0.01? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Remedy 9.0.01 - CPU issue

riginal Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur > Sent: Friday, November 11, 2016 10:12 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy 9.0.01 - CPU issue > > We already have following para

Re: Parse subject line of incoming email

Can I find a substring between two --- because character length can vary for each segment between the dashes ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and

Re: Remedy 9.0.01 - CPU issue

We already have following parameters set jvm.option.17=-XX:+UseConcMarkSweepGC jvm.option.18=-XX:+UseParNewGC Most of our users are still using Remedy User tool version 7.6. Could that be the culprit? Thanks! Kaur ___

Re: ARERR 552 - when saving a record

How to fix this issue? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Error 106 - No entry for statistical operation

No error in filter and api logs. No filter being fired on push. Wondering how this error just randomly started even when nothing modified in weeks! Thanks! Kaur > On Jun 16, 2017, at 6:13 PM, Grooms, Frederick W > wrote: > > What does the Filter and API logs show?

Re: [Non-DoD Source] Mid tier object list

Yes, It can be accessed directly. How can I add it to quick links/entry point ? Thanks! Kaur > On Sep 7, 2017, at 10:02 AM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 > wrote: > > We don't have it in our Quick links but I thought that was expected. Can > you access