AUTO: Barb Wagner/Minneapolis/IBM is out of the office 2/4 - 2/11 (returning 02/12/2013)

I am out of the office until 02/12/2013. I will be out of the office on vacation with no access to voice or email from 2/4 - 2/11 if this matter is urgent please contact the following: Remedy Issues - Kevin Bond (krb...@us.ibm.com) IMPACT Issues - Rodney Walker (rmwal...@us.ibm.com) All other

ITSM - Many operating Companies vs one operating Company

others ... it doesn't make any difference So... just looking for hindsight - does anyone have opinions on if one way is better than another Environment is single tenant and no plans to change that Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com

Re: OOB changes

Hi Danny - What a clever idea! In all my years of working with patches ... and trying to figure out the differences have never thought of that - VERY CLEVER Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com

Re: Location Table Names

Hi Shane the location information (not department) is stored in the tables that begin with the prefix SIT Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com

Re: Custom application upgrade ARS 4.3 to 7.5 on AIX

One workflow area that .. might not work anymore ... in one of the older versions you could execute Macros via workflow - that was removed ... in one version or another (maybe this is REALLY old like v3) Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar

Re: SRM

product I would definately recommend using the v7.6 product since there are alot of improvements ... but time will tell since we are just doing our initial rounds of testing on the upgraded system in our test environment Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958

Re: Service

Hi Mark I think this is discussed in the BMC Atrium documentation - it was covered as part of the Atrium 7.5 What's New course ... so I think that is where you could probably find more info regarding this Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar

Re: Duplicate notifications on helpdesk modify

Assuming the OR should be AND in your qualification? Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com Lamy, Thomas tom.l...@unh.edu Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/18/2009 01:40 PM Please

Re: Error - Reached maximum number of database entries...

- restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error

Re: Permissions question...

Hi Richard Might be too obvious - but do you have a fixed license on production? Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com copits.rich...@bwc.state.oh.us Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/29/2009 02:14 PM Please respond

ITSM 7 Patch 009

Hi All A while ago there was a discussing regarding the ITSM 7 Patch 009 regarding some unusual menu/permission issues (something regarding the cache on the system) - could someone send me the email thread on that? Barb Wagner IBM Global Services 218-828-4135 [EMAIL PROTECTED

Re: ITSM 7 Patch 009

much mail cleanup and removed a few things in error Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Pierson, Shawn shawn.pier...@sug.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/11/2008 10:12 AM Please respond to arslist@ARSLIST.ORG

Re: ARERR 1658 Error generating Crystal report

from the same workstation) Barb Wagner IBM Global Services 218-828-4135 [EMAIL PROTECTED] Jorge Polo [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/10/2008 03:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: Permissions question.....

BMC also has a handy tool that calculates the permissions for you based on the type of work your users will need to do ... maybe someone on the list knows where it is available for download? (I don't remember where I got it at... maybe a training class?) Barb Wagner IBM Global Services 218-828

Consuming Web Service - How to pass user ID and Password?

6.3 (custom application) thanks for any suggestions ... of course samples are always appreciated!! Barb Wagner ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Webservices and 9093 errors

ideas/suggestions of where we can look to resolve our issue ... also any thoughts on if it's not a Remedy Issue what might be the culprit System Info: Remedy v6.3 patch 15 (a little behind on the patches) Thanks in advance for any info! Barb Wagner

Re: Webservices and 9093 errors

) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/21/06, Barb Wagner [EMAIL PROTECTED] wrote: ** Howdy All Does anyone have information/experience with resolving 9093 errors (user already connected) with web

Remedy V7 - Character Sets

Anyone had any experience with this? Thank you for any info you may have Barb Wagner __20060125___This posting was submitted with HTML in it___