Assuming the "OR" should be "AND" in your qualification?
Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 [email protected] "Lamy, Thomas" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/18/2009 01:40 PM Please respond to [email protected] To [email protected] cc Subject Re: Duplicate notifications on helpdesk modify ** Hi Rob, Do you have a development server? If so, make sure the email on development is configured for development and not your production service. Same with your ar.conf. If these settings get copied over from production email do exactly that – send two emails. Tom Lamy UNH From: [email protected] [ mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, November 18, 2009 11:38 AM To: [email protected]; [email protected] Subject: [HERD] Duplicate notifications on helpdesk modify I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee: ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) ) For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here? Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected] http://uts.fiu.edu _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
