. Hopefully your admin/developer/support person feels the
same way and helps you finish this off quickly.
Harry
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Tuesday, July 28, 2009 14:24
To: arslist@ARSLIST.ORG
number in return.
Can it be that you does not have the proper permission to see the
inciden? It could be related to multi-tenancy. If you using the
GetEntry soap interface, can you query for this incident?
Regards,
Jarl
2009/7/27 grenadaguy mark_courte...@yahoo.com:
I had posted
the log
file into an attachment.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Friday, July 24, 2009 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0
Harry, are you saying that the installation I am trying to use is broken in
some way for Web Services as a result of being an upgrade from a previous AR
version (actually I think it was upgraded from v5)?
If that is the case, then I guess I am stuck until I get somebody with
administrative access
Country Head
please supply a code for officers to use when booking said
loans./urn:Notes
urn:UrgencyLow/urn:Urgency
/urn:HelpDesk_Submit_Service
/soapenv:Body
/soapenv:Envelope
--
Jarl Grøneng wrote:
2009/7/24 grenadaguy mark_courte...@yahoo.com:
Jarl, I started looking
point where the error is. (I suspect the error to be that you do
not send all necesary information to create an incident)
--
Jarl
2009/7/23 grenadaguy mark_courte...@yahoo.com:
Jarl, I've read the relevant parts of:
White Paper
September 27, 2006
BMC ® Remedy® IT Service Management 7.0
It almost certainly would help if I had any administrative access to the
server, or indeed any access other than with a basic brower and user
privileges only to open and resolve incidents, however sadly this is not the
case.
It seems like the diagnostics provided by Web Services out of the box
BackChannel it might be worth a try - thanks - Mark
You might want to consider
http://www.kineticdata.com/Products/KineticLink.html
.
Free/opensource -- similar concept to backchannel.
-John
On Jul 20, 2009, at 8:21 PM, grenadaguy wrote:
Greetings all,
I'm trying to write a couple of scripts
trying to create and integration into AR System be sure to have
access to a person who got admin privilegies.
Reading the documentation is also a good start.
--
Jarl
2009/7/23 grenadaguy mark_courte...@yahoo.com:
It almost certainly would help if I had any administrative access to the
server
://www.kineticdata.com/Products/KineticLink.html.
Free/opensource -- similar concept to backchannel.
-John
On Jul 20, 2009, at 8:21 PM, grenadaguy wrote:
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux box)
to
robotically create incidents when required
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux box) to
robotically create incidents when required. I feel this could be useful in
my environment to ease the transition from my internal-only customers
currently sending requests by e-mail, also to facilitate the
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