Not sure what you mean by GetEntry, I used HPD_IncidentInterface_WS + HelpDesk_Query_Service to query the incident and getting:
Tue Jul 28 10:03:48 BOT 2009:DEBUG:<< "MessageNum: 302[\n]" Tue Jul 28 10:03:48 BOT 2009:DEBUG:<< "MessageText: Entry does not exist in database[\n]" However I can query an incident created by the GUI and this provided a dump of the incident. It also on the face of it seemed somewhat helpful in that the values of certain fields were filled out that were blank in my incident creation attempt. However while some of the fields are the same as the incident creation request, there are also a number of different ones, and including them causes an error. Here's the response to the query in case it helps: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns1:HelpDesk_Query_ServiceResponse xmlns="urn:Port" xmlns:ns1="urn:Port"> <ns1:Assigned_Group>TSO GRENADA</ns1:Assigned_Group> <ns1:Assigned_Group_Shift_Name/> <ns1:Assigned_Support_Company>RBTT GRENADA</ns1:Assigned_Support_Company> <ns1:Assigned_Support_Organization>RBTT BANK</ns1:Assigned_Support_Organization> <ns1:Assignee>RON ANDREW</ns1:Assignee> <ns1:Categorization_Tier_1>PROJECTS</ns1:Categorization_Tier_1> <ns1:Categorization_Tier_2>NEW</ns1:Categorization_Tier_2> <ns1:Categorization_Tier_3>NEW</ns1:Categorization_Tier_3> <ns1:City>.</ns1:City> <ns1:Closure_Manufacturer/> <ns1:Closure_Product_Category_Tier1>SOFTWARE</ns1:Closure_Product_Category_Tier1> <ns1:Closure_Product_Category_Tier2>NEW</ns1:Closure_Product_Category_Tier2> <ns1:Closure_Product_Category_Tier3>NEW</ns1:Closure_Product_Category_Tier3> <ns1:Closure_Product_Model_Version/> <ns1:Closure_Product_Name/> <ns1:Company>RBTT GRENADA</ns1:Company> <ns1:Contact_Company>RBTT GRENADA</ns1:Contact_Company> <ns1:Contact_Sensitivity>Standard</ns1:Contact_Sensitivity> <ns1:Country>Grenada</ns1:Country> <ns1:Department>GRAND ANSE BRANCH</ns1:Department> <ns1:Description>Figures for T/35</ns1:Description> <ns1:Detailed_Decription>Kindly correct the cash opening figures for T/35 n/o Renette Pascall, it still reflects zero balances. Cash closing figs. 17.07.09 were: XCD $49,981.67 USD$4658.00 GBP 3390 EUR 3790 CAD 35 BBD 1404 Thanks</ns1:Detailed_Decription> <ns1:First_Name>LYDIA</ns1:First_Name> <ns1:Impact>4-Minor/Localized</ns1:Impact> <ns1:Last_Name>FRAME</ns1:Last_Name> <ns1:Manufacturer/> <ns1:Middle_Initial/> <ns1:Organization>RBTT BANK</ns1:Organization> <ns1:Phone_Number>473 440-3521</ns1:Phone_Number> <ns1:Priority>Medium</ns1:Priority> <ns1:Priority_Weight>0</ns1:Priority_Weight> <ns1:Product_Categorization_Tier_1>SOFTWARE</ns1:Product_Categorization_Tier_1> <ns1:Product_Categorization_Tier_2>NEW</ns1:Product_Categorization_Tier_2> <ns1:Product_Categorization_Tier_3>NEW</ns1:Product_Categorization_Tier_3> <ns1:Product_Model_Version/> <ns1:Product_Name/> <ns1:Region>GRENADA</ns1:Region> <ns1:Reported_Source/> <ns1:Resolution>Duplicate</ns1:Resolution> <ns1:Resolution_Category/> <ns1:Resolution_Category_Tier_2/> <ns1:Resolution_Category_Tier_3/> <ns1:Service_Type>User Service Restoration</ns1:Service_Type> <ns1:Site>SAINT GEORGES</ns1:Site> <ns1:Site_Group/> <ns1:Status>Closed</ns1:Status> <ns1:Status_Reason>No Further Action Required</ns1:Status_Reason> <ns1:Urgency>3-Medium</ns1:Urgency> <ns1:VIP>No</ns1:VIP> </ns1:HelpDesk_Query_ServiceResponse> </soapenv:Body> </soapenv:Envelope> -- Jarl Grøneng wrote: > > Hi, > > Seems like you got all necesary information her. And you got an > incident number in return. > > Can it be that you does not have the proper permission to see the > inciden? It could be related to multi-tenancy. If you using the > GetEntry soap interface, can you query for this incident? > > > Regards, > Jarl > > > > 2009/7/27 grenadaguy <[email protected]>: >> I had posted this as an attachment previously, maybe it slipped your >> attention. >> >> <soapenv:Envelope >> xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; >> xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> >> <soapenv:Header> >> <urn:AuthenticationInfo> >> <urn:userName>Mark.Courtenay</urn:userName> >> <urn:password>secret</urn:password> >> <!--Optional:--> >> <urn:authentication></urn:authentication> >> <!--Optional:--> >> <urn:locale></urn:locale> >> <!--Optional:--> >> <urn:timeZone></urn:timeZone> >> </urn:AuthenticationInfo> >> </soapenv:Header> >> <soapenv:Body> >> <urn:HelpDesk_Submit_Service> >> <urn:Assigned_Group>TSO GRENADA</urn:Assigned_Group> >> <urn:Assigned_Group_Shift_Name></urn:Assigned_Group_Shift_Name> >> <urn:Assigned_Support_Company>RBTT >> GRENADA</urn:Assigned_Support_Company> >> <urn:Assigned_Support_Organization>RBTT >> BANK</urn:Assigned_Support_Organization> >> <urn:Assignee></urn:Assignee> >> <urn:Categorization_Tier_1>PROJECTS</urn:Categorization_Tier_1> >> <urn:Categorization_Tier_2>NEW</urn:Categorization_Tier_2> >> <urn:Categorization_Tier_3>NEW</urn:Categorization_Tier_3> >> <urn:CI_Name></urn:CI_Name> >> <urn:Closure_Manufacturer></urn:Closure_Manufacturer> >> >> <urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1> >> >> <urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2> >> >> <urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3> >> >> <urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version> >> <urn:Closure_Product_Name></urn:Closure_Product_Name> >> <urn:Department>SAINT GEORGES BRANCH</urn:Department> >> <urn:First_Name>ELIZABETH</urn:First_Name> >> <urn:Impact>4-Minor/Localized</urn:Impact> >> <urn:Last_Name>HENRIQUES</urn:Last_Name> >> <urn:Lookup_Keyword></urn:Lookup_Keyword> >> <urn:Manufacturer></urn:Manufacturer> >> >> <urn:Product_Categorization_Tier_1>SOFTWARE</urn:Product_Categorization_Tier_1> >> >> <urn:Product_Categorization_Tier_2>NEW</urn:Product_Categorization_Tier_2> >> >> <urn:Product_Categorization_Tier_3>NEW</urn:Product_Categorization_Tier_3> >> <urn:Product_Model_Version></urn:Product_Model_Version> >> <urn:Product_Name></urn:Product_Name> >> <urn:Reported_Source>Email</urn:Reported_Source> >> <urn:Resolution></urn:Resolution> >> <urn:Resolution_Category_Tier_1></urn:Resolution_Category_Tier_1> >> <urn:Resolution_Category_Tier_2></urn:Resolution_Category_Tier_2> >> <urn:Resolution_Category_Tier_3></urn:Resolution_Category_Tier_3> >> <urn:Service_Type>User Service Restoration</urn:Service_Type> >> <urn:Status>New</urn:Status> >> <urn:Action>CREATE</urn:Action> >> <urn:Work_Info_Summary></urn:Work_Info_Summary> >> <urn:Create_Request>Yes</urn:Create_Request> >> <urn:Summary>Personal Loan Promotion - "Approved"</urn:Summary> >> <urn:Notes>We are pleased to announce the launch of our Personal >> Loan campaign . .Approved.. As stated below in email from Country Head >> please supply a code for officers to use when booking said >> loans.</urn:Notes> >> <urn:Urgency>Low</urn:Urgency> >> </urn:HelpDesk_Submit_Service> >> </soapenv:Body> >> </soapenv:Envelope> >> >> -- >> >> >> Jarl Grøneng wrote: >>> >>> 2009/7/24 grenadaguy <[email protected]>: >>>> >>>> Jarl, I started looking at backchannel before I was made aware of Web >>>> Services and haven't spent any time on it since. So far I have not been >>>> able >>>> to get Web Services to work with the constraints I am under so really >>>> researching it has been no more productive than trying to use >>>> backchannel. >>>> >>>> It seems that out of the box Web Services is basically crippled for a >>>> non-privileged user because it doesn't provide any diagnostics in the >>>> response to tell you what is wrong with a request. >>> >>> Yes, thats the issue! The non-technical documentation is non-exixting! >>> Thats why you need to talk to an administrator. >>> >>> >>> Can you provide the input XML your using? I suspect that you missing >>> some key information that is needed. >>> >>> >>> Regards, >>> Jarl >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor:[email protected] ARSlist: "Where the Answers >>> Are" >>> >>> >> >> -- >> View this message in context: >> http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24685258.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers >> Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24699263.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
