John, Would use of this tool help with the problem I described elsewhere in this thread or would it just add the complication of another system to install/configure/debug/troubleshoot? What interface does it use to the Remedy server? BackChannel, Web Services or something else? If it were BackChannel it might be worth a try - thanks - Mark
You might want to consider http://www.kineticdata.com/Products/KineticLink.html . Free/opensource -- similar concept to backchannel. -John On Jul 20, 2009, at 8:21 PM, grenadaguy wrote: Greetings all, I'm trying to write a couple of scripts which use wget (from a Linux box) to robotically create incidents when required. I feel this could be useful in my environment to ease the transition from my internal-only customers currently sending requests by e-mail, also to facilitate the creation of regular maintenance tasks. While these may be features supported in some Remedy configurations I am not in full administrative control of the system we use and such features are not likely to be enabled for my use. So far I am able to duplicate a case having captured the backchannel messages from doing it manually, i.e. sent by the browser when accessing http://<server ip>/arsys/BackChannel/. Logging in and maintaining session cookies using wget seem to work fine for this - the real work seems to be done by the backchannel access. The only modification to the original POSTed message as sent by the browser is a new incident number and a related Id. When I try and adjust the obvious parameters in the backchannel SetEntryList message to actually generate a new incident (user, title, notes) I'm getting the response "Message not found". I have no idea what this error means nor what the implied problem is with my POST data for it not to be accepted. I'd be happy to post my script in full if anyone is inclined to look at it in detail. I've not been able to find any documentation on backchannel, only vague references, but then I don't have a support id with access to the full documentation (presumably someone in the company where I work does). I just need to know enough to adjust any other parameters which need adjusting for backchannel to accept my POST data. Reference is made to backchannel in the documentation for the Borland SilkPerformer product so presumably what I'm trying to do is one of the things backchannel was designed for (i.e. to bypass the user interface). Anyone with backchannel experience, please help. Thanks Mark -- View this message in context: http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24623734.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
