Harry, are you saying that the installation I am trying to use is broken in some way for Web Services as a result of being an upgrade from a previous AR version (actually I think it was upgraded from v5)?
If that is the case, then I guess I am stuck until I get somebody with administrative access to the server to fix the problem, possibly in the way you describe? What diagnostics could I get them to look at to determine if this is actually the case? Is there any other functionality than Web Services which might be affected adversely by this issue? -- Mark, You said: >>>> I have set up a request in soapUI and am getting a response back >>>> with an incident number (below), but no ticket is created and there >>>> is no error to say what the problem might be (not much better than >>>> BackChannel??) You are submitting the request to form HPD_IncidentInterface_Create_WS. The submission is accepted by this form (your incident number), which is in turn submitted to HPD:Helpdesk on open. This is where the disconnect is occurring. I have a few systems that submit tickets via email on Remedy 6 that I had to transfer to Remedy 7, which we did using the HPD:IncidentInterface_Create form. One of the things I needed to setup was an entry on the "Operational Catalog Setup" form for each Organizational Tier. Without this, I was able to create an entry on the interface form but failed in turn to open an HPD:Helpdesk (Incident) ticket. Sounds similar to the problem you are having, and could have the same cause. Harry -- View this message in context: http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24708139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
