Sent: 07 July 2015 13:35
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed
I thought the only way to send a survey was through SRM, is there a way to
turn on surveys for tickets that get created through an incident? (not
through SRM?). I
Eventually, my long term desire is to integration Kinetic Data Survey into our
incident ticket resolution because that is what we're using for our Service
Request system and surveys. There is a lot more flexibility within Kinetic
Survey then what is available in SRM:Survey, however you could
We faced a similar issue when we upgraded from 7.6.04 to 8.1.01. We had
created a link within the incident resolution email to go to the SRM:Survey,
but then SRM was also sending out emails as well with surveys. What I found
was that although there are entries in SYS:Notifcation Messages form
Hi Team,
We are getting duplicate survey mails for the Incidents when resolved/closed.
We are in ITSM 8.1.01 version on win platform.
Regards,
Abhishek Anand
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, July 07, 2015 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed
Hi
, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed
Do you create a service request automatically when creating an incident or
does the incident originate from SRM? If you have incident surveys turned on
as well
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed
Do you create a service request automatically when creating an incident or does
7, 2015, at 4:10 AM, Abhishek Anand abhi.masc...@gmail.com wrote:
Hi Team,
We are getting duplicate survey mails for the Incidents when resolved/closed.
We are in ITSM 8.1.01 version on win platform.
Regards,
Abhishek Anand
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