Re: Modifying HPD:HelpDesk Dev Studio

2013-10-24 Thread Joe D'Souza
: Wednesday, October 23, 2013 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio If I see weirdness like this, the first thing I do is pull in up in the User Tool. If it's there, then it's a cache issue. Our dev server caches really quickly, but prod can take up

Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Kathy Morris
Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Brittain, Mark
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Saji Philip
As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, ** ** AR System 7.6.4 / ITSM 7.6.4 Via Dev

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Kathy Morris
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, October 23, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** As Lisa mentioned, I would first look at it through the user tool. Most of the time

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread LJ LongWing
Philip *Sent:* Wednesday, October 23, 2013 12:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Modifying HPD:HelpDesk Dev Studio ** ** ** As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap

Re: Modifying HPD:HelpDesk Dev Studio

2013-10-23 Thread Kathy Morris
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 23, 2013 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** Kathy, The way you delete the overlay, is in Best Practice Mode, just 'delete