: Wednesday, October 23, 2013 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying HPD:HelpDesk Dev Studio
If I see weirdness like this, the first thing I do is pull in up in the
User Tool. If it's there, then it's a cache issue. Our dev server
caches really quickly, but prod can take up
Hi,
AR System 7.6.4 / ITSM 7.6.4
Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk
form in an overlay.
The field is not showing up in MidTier after I cleared the cache and AR
Server was restarted. Am I missing a step?
When I create new regular forms - the same
@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 23, 2013 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Modifying HPD:HelpDesk Dev Studio
**
Hi,
AR System 7.6.4 / ITSM 7.6.4
Via Dev Studio, I added a field under the Work Info tab on the
HPD:HelpDesk form in an overlay.
The field
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 23, 2013 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Modifying HPD:HelpDesk Dev Studio
**
Hi,
AR System 7.6.4 / ITSM 7.6.4
Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk
form
As Lisa mentioned, I would first look at it through the user tool. Most of
the time this happened to us is a panel issue, field overlap, or permission
issues..
On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote:
**
Hi,
** **
AR System 7.6.4 / ITSM 7.6.4
Via Dev
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, October 23, 2013 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying HPD:HelpDesk Dev Studio
**
As Lisa mentioned, I would first look at it through the user tool. Most of
the time
Philip
*Sent:* Wednesday, October 23, 2013 12:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Modifying HPD:HelpDesk Dev Studio
** **
**
As Lisa mentioned, I would first look at it through the user tool. Most
of the time this happened to us is a panel issue, field overlap
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 23, 2013 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying HPD:HelpDesk Dev Studio
**
Kathy,
The way you delete the overlay, is in Best Practice Mode, just 'delete
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