Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-12-04 Thread Dave Barber 
Just a few comments - in the last 10 years we've moved from ARS 7->7.6->9.1
(we skipped 8, although we do have some 8.1 instances elsewhere in the
business)

- Archiving / Associations
The archiving is an enhancement over what was previously available, good
implementation

- Remedy SSO
SSO was already available - we have it on our 8.1 installs.  That is not
really a new feature.

- Zero downtime upgrades
This would really be of interest as to how it should be handled, as we
currently have outages when we go through upgrades (on a recent patch we
had an outage)

- New Rich-text Editor
Don't often see this, but it is quite nice :)


As a general observation - moving from 7.6/user tool to 9.1/mid tier, we've
actually had a variable performance hit - the mid-tier is slower than the
user tool.  We've done everything we can to improve performance, and can't
get away from the fact that the mid-tier is slower.

Regards

Dave Barber

On 2 December 2017 at 17:48, Adams, Peter  wrote:

> Hi Dustin,
>
> BMC has always had a company-wide restriction not to publicly talk about
> specific release dates and details about enhancements in new versions prior
> to GA release.  There is an option to get additional detailed insight into
> upcoming releases by participating in our beta programs, and I recommend to
> anyone who’s interested in participating in future Remedy beta program to
> follow this page: https://communities.bmc.com/community/programs
>  Unfortunately, for the upcoming release, the beta program has been closed
> a while ago.
>
> Beyond that, we share some very high-level info as part of roadmap
> sessions (both 1:1 with customers and at customer events).
>
> But on the flip side: we are very close to GA of the new feature release.
> And yes, it has many exciting new features for the core Remedy AR System
> platform. Of course there’ll be enhancements in other areas too. So, stay
> tuned. More details to be provided once the release is GA.
>
> Best regards,
>
> Peter
>
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-12-02 Thread Adams, Peter 
Hi Dustin,

BMC has always had a company-wide restriction not to publicly talk about 
specific release dates and details about enhancements in new versions prior to 
GA release.  There is an option to get additional detailed insight into 
upcoming releases by participating in our beta programs, and I recommend to 
anyone who’s interested in participating in future Remedy beta program to 
follow this page: https://communities.bmc.com/community/programs   
Unfortunately, for the upcoming release, the beta program has been closed a 
while ago. 

Beyond that, we share some very high-level info as part of roadmap sessions 
(both 1:1 with customers and at customer events).

But on the flip side: we are very close to GA of the new feature release. And 
yes, it has many exciting new features for the core Remedy AR System platform. 
Of course there’ll be enhancements in other areas too. So, stay tuned. More 
details to be provided once the release is GA.

Best regards,

Peter



On 11/26/17, 7:19 PM, "Action Request System discussion list(ARSList) on behalf 
of Fawver, Dustin" <arslist@ARSLIST.ORG on behalf of faw...@mail.etsu.edu> 
wrote:

Mr. Adams,

Would you be so kind as to give us some hints or teasers about things that 
are coming very soon?  I'm hoping that they aren't limited to things that are 
in products that are outside of the base ARS package.  If you've seen some of 
my previous posts, you may remember that I was _REALLY_ looking forward to ARS 
getting the capability of showing "mobile-friendly" versions forms.  I read 
over AngularJS so that I could be that much better prepared for it.  From what 
I've been told, what had been billed as ARS 9.5 resulted in just Innovation 
Studio branching out as a separate product.

Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding 
some really nice stuff that I can do now that I couldn't do as well (if at all) 
on 7.1.  I just need to be able to give members of management a "wow!" feeling 
with ARS.  If I can do that, I can probably coax out some funding to procure 
more licenses.  :-)

Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
Sent: Sunday, November 26, 2017 9:05 PM
To: arslist@ARSLIST.ORG
    Subject: [EXTERNAL] Re: What's new in ARS 9.x?


There’s a couple of places where BMC documents what’s new in Remedy 9  
(both 9.0 and 9.1)
1) Product documentation. This is the most detailed info. For Remedy AR 
System, please see a. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,=1
b. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
c. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
d. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p=1
2) 
https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
  (note: this covers both ITSM application and platform enhancements. The 
platform related ones are mostly in tab “Lower Total Cost of Ownership”
3) 
https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,=1

If you need presentation material, I suggest that you work with your BMC 
Sales or partner representative.

BTW, lots of features in the Remedy platform introduced with Remedy 9, not 
just Smart Reporting. Just to give a few examples:
- 100% Java implementation of platform (which allows to do troubleshooting, 
tuning, etc. using standard Java tools)
- FTS performance and relevancy improvements
- REST API
- Deployment Application
- Archiving / Associations
- Remedy SSO
- Zero downtime

Re: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Fawver, Dustin 
No.  It's not available unless I have one of the ITSM packages.  I only have 
the base ARS system.

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hiremath, Raj
Sent: Sunday, November 26, 2017 10:26 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x?

Dustin, do you use CMDB?

Sent from my iPhone

> On Nov 27, 2017, at 8:50 AM, Fawver, Dustin <faw...@mail.etsu.edu> wrote:
>
> Mr. Adams,
>
> Would you be so kind as to give us some hints or teasers about things that 
> are coming very soon?  I'm hoping that they aren't limited to things that are 
> in products that are outside of the base ARS package.  If you've seen some of 
> my previous posts, you may remember that I was _REALLY_ looking forward to 
> ARS getting the capability of showing "mobile-friendly" versions forms.  I 
> read over AngularJS so that I could be that much better prepared for it.  
> From what I've been told, what had been billed as ARS 9.5 resulted in just 
> Innovation Studio branching out as a separate product.
>
> Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm 
> finding some really nice stuff that I can do now that I couldn't do as 
> well (if at all) on 7.1.  I just need to be able to give members of 
> management a "wow!" feeling with ARS.  If I can do that, I can 
> probably coax out some funding to procure more licenses.  :-)
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648
> itsh...@etsu.edu
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
> Sent: Sunday, November 26, 2017 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: What's new in ARS 9.x?
>
>
> There’s a couple of places where BMC documents what’s new in Remedy 9  
> (both 9.0 and 9.1)
> 1) Product documentation. This is the most detailed info. For Remedy 
> AR System, please see a. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGe
> u3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRS
> Gh2oDDA3VC9kIg,,=1 b. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancem
> ents=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrth
> z5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
> c. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancem
> ents=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZ
> e9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
> d. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpG
> h-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2b
> YdrMVZhDFvkWfpzF6p=1
> 2) 
> https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
>   (note: this covers both ITSM application and platform enhancements. The 
> platform related ones are mostly in tab “Lower Total Cost of Ownership”
> 3) 
> https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/comm
> unity/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-
> capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNri
> OZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVl
> qgreVw6q6_aet0Lo96uA_XdREx0,=1
>
> If you need presentation material, I suggest that you work with your BMC 
> Sales or partner representative.
>
> BTW, lots of features in the Remedy platform introduced with Remedy 9, not 
> just Smart Reporting. Just to give a few examples:
> - 100% Java implementation of platform (which allows to do 
> troubleshooting, tuning, etc. using standard Java tools)
> - FTS performance and relevancy improvements
> - REST API
> - Deployment Application
> - Archiving / Associations
> - Remedy SSO
> - Zero downtime upgrades
> - New Rich-text Editor
> - CMDB enhancements
> - Centralized Configuration
>
> And more is coming very soon …
>
> Peter
>
>
>
> On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on 
> behalf of Toby Mitchell" <arslist

Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Hiremath, Raj 
Dustin, do you use CMDB?

Sent from my iPhone

> On Nov 27, 2017, at 8:50 AM, Fawver, Dustin <faw...@mail.etsu.edu> wrote:
> 
> Mr. Adams,
> 
> Would you be so kind as to give us some hints or teasers about things that 
> are coming very soon?  I'm hoping that they aren't limited to things that are 
> in products that are outside of the base ARS package.  If you've seen some of 
> my previous posts, you may remember that I was _REALLY_ looking forward to 
> ARS getting the capability of showing "mobile-friendly" versions forms.  I 
> read over AngularJS so that I could be that much better prepared for it.  
> From what I've been told, what had been billed as ARS 9.5 resulted in just 
> Innovation Studio branching out as a separate product.
> 
> Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding some 
> really nice stuff that I can do now that I couldn't do as well (if at all) on 
> 7.1.  I just need to be able to give members of management a "wow!" feeling 
> with ARS.  If I can do that, I can probably coax out some funding to procure 
> more licenses.  :-)
> 
> Thanks!
> 
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
> 
> P: 423-439-4648
> itsh...@etsu.edu
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
> Sent: Sunday, November 26, 2017 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: What's new in ARS 9.x?
> 
> 
> There’s a couple of places where BMC documents what’s new in Remedy 9  (both 
> 9.0 and 9.1)
> 1) Product documentation. This is the most detailed info. For Remedy AR 
> System, please see a. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,=1
> b. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
> c. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
> d. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p=1
> 2) 
> https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
>   (note: this covers both ITSM application and platform enhancements. The 
> platform related ones are mostly in tab “Lower Total Cost of Ownership”
> 3) 
> https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,=1
> 
> If you need presentation material, I suggest that you work with your BMC 
> Sales or partner representative.
> 
> BTW, lots of features in the Remedy platform introduced with Remedy 9, not 
> just Smart Reporting. Just to give a few examples:
> - 100% Java implementation of platform (which allows to do troubleshooting, 
> tuning, etc. using standard Java tools)
> - FTS performance and relevancy improvements
> - REST API
> - Deployment Application
> - Archiving / Associations
> - Remedy SSO
> - Zero downtime upgrades
> - New Rich-text Editor
> - CMDB enhancements
> - Centralized Configuration
> 
> And more is coming very soon …
> 
> Peter
> 
> 
> 
> On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on 
> behalf of Toby Mitchell" <arslist@ARSLIST.ORG on behalf of 
> toby.w.mitch...@gmail.com> wrote:
> 
>Check out Smart Reporting. Best thing I have seen in my 16 years as a 
> Remedy developer.
> 
>Toby
> 
>Sent from my iPad
> 
>> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz <tmisk...@gmail.com> wrote:
>> 
>> Hello Listers,
>> 
>> is there a document / presentation that describes what’s new in ARS 9 and 
>> 9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related 
>> features.
>>

Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Fawver, Dustin 
Mr. Adams,

Would you be so kind as to give us some hints or teasers about things that are 
coming very soon?  I'm hoping that they aren't limited to things that are in 
products that are outside of the base ARS package.  If you've seen some of my 
previous posts, you may remember that I was _REALLY_ looking forward to ARS 
getting the capability of showing "mobile-friendly" versions forms.  I read 
over AngularJS so that I could be that much better prepared for it.  From what 
I've been told, what had been billed as ARS 9.5 resulted in just Innovation 
Studio branching out as a separate product.

Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding some 
really nice stuff that I can do now that I couldn't do as well (if at all) on 
7.1.  I just need to be able to give members of management a "wow!" feeling 
with ARS.  If I can do that, I can probably coax out some funding to procure 
more licenses.  :-)

Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
Sent: Sunday, November 26, 2017 9:05 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: What's new in ARS 9.x?


There’s a couple of places where BMC documents what’s new in Remedy 9  (both 
9.0 and 9.1)
1) Product documentation. This is the most detailed info. For Remedy AR System, 
please see a. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,=1
b. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
c. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
d. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p=1
2) 
https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
  (note: this covers both ITSM application and platform enhancements. The 
platform related ones are mostly in tab “Lower Total Cost of Ownership”
3) 
https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,=1

If you need presentation material, I suggest that you work with your BMC Sales 
or partner representative.

BTW, lots of features in the Remedy platform introduced with Remedy 9, not just 
Smart Reporting. Just to give a few examples:
- 100% Java implementation of platform (which allows to do troubleshooting, 
tuning, etc. using standard Java tools)
- FTS performance and relevancy improvements
- REST API
- Deployment Application
- Archiving / Associations
- Remedy SSO
- Zero downtime upgrades
- New Rich-text Editor
- CMDB enhancements
- Centralized Configuration

And more is coming very soon …

Peter



On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on behalf 
of Toby Mitchell" <arslist@ARSLIST.ORG on behalf of toby.w.mitch...@gmail.com> 
wrote:

Check out Smart Reporting. Best thing I have seen in my 16 years as a 
Remedy developer.

Toby

Sent from my iPad

> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz <tmisk...@gmail.com> wrote:
>
> Hello Listers,
>
> is there a document / presentation that describes what’s new in ARS 9 and 
9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related features.
>
>
> Thanks
>
>
> Thomas
>
> 
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> "Where the Answers Are, and have been for 20 years"


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Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-21 Thread Fawver, Dustin 
That's what I've been told by my BMC sales rep.  Even though it comes with the 
ARS installer, you have to have the ITSM license in order to use it.  Even so, 
coming from ARS 7.1 to 9.1 has had some rather nice improvements.  I'm not sure 
which version you're coming from, so I won't list what all I've seen.


Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Tuesday, November 21, 2017 7:42 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: What's new in ARS 9.x?

*** This email does NOT originate from an ETSU person or service. ***

No Smart Reporting without ITSM Suite though, right?

> On 21. Nov 2017, at 13:29, Toby Mitchell <toby.w.mitch...@gmail.com> wrote:
>
> Check out Smart Reporting. Best thing I have seen in my 16 years as a Remedy 
> developer.
>
> Toby
>
> Sent from my iPad
>
>> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz <tmisk...@gmail.com> wrote:
>>
>> Hello Listers,
>>
>> is there a document / presentation that describes what’s new in ARS 9 and 
>> 9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related 
>> features.
>>
>>
>> Thanks
>>
>>
>> Thomas
>>
>> _
>> __ UNSUBSCRIBE or access ARSlist Archives at 
>> https://linkprotect.cudasvc.com/url?a=https://www.arslist.org=E,1,s
>> UoBdzrkU7NAp1kvUEi--B6XMmH5_ixLTIMd0vOhllhqMk7PiLSrCBSTcV0k3yOzMJB2Jm
>> jx_ydKVhFNRMSI2nM1hsJ_gEM1RLG3B_WmynQIPRym9pLH_oqd=1
>> "Where the Answers Are, and have been for 20 years"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> https://linkprotect.cudasvc.com/url?a=https://www.arslist.org=E,1,eb
> mnMdzC8plgQHSDAPnah6u3PADZNqUNLjwv1Zc4gqyBIYUhXaJi5D0PoE4GuptJl80bhm9X
> XlkdgrMF_NN2YjPFzrtWJYRo_PA00XO2vPHlCVSZMyR3_frlOg,,=1
> "Where the Answers Are, and have been for 20 years"

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