[asterisk-users] dahdi-channels.conf vs. chan_dahdi.conf

2013-03-28 Thread Ken D'Ambrosio
Hey, all. Just added an analog card to our dual-T1 system... and clearly I'm doing something wrong. Less interested in having the specifics pointed out than in finding out how/why certain things work. So, really, three things: * What the bloody Hell is the difference between

Re: [asterisk-users] dahdi-channels.conf vs. chan_dahdi.conf

2013-03-28 Thread Yves A.
hi, chan_dahdi is some kind of generic config file, and dahdi-channels the config file where you configure your channels... so to say hardware specific. dahdi-channels.conf is normally a generated file which in turn is included by chan-dahdi... it makes sense to me to divide dahdi channel

Re: [asterisk-users] dahdi-channels.conf vs. chan_dahdi.conf

2013-03-28 Thread Rusty Newton
- Original Message - From: Ken D'Ambrosio k...@jots.org Hey, all. Just added an analog card to our dual-T1 system... and clearly I'm doing something wrong. Less interested in having the specifics pointed out than in finding out how/why certain things work. So, really, three

Re: [asterisk-users] Pattern matching repeating digits

2013-03-28 Thread Eric Wieling
You are correct, it is stupid 8-) exten = 233,1,Goto(dial-out,${EXTEN},1) exten = 255,1,Goto(dial-out,${EXTEN},1) [dial-out] exten = _XXX,1,DoStuff() exten = _XXX,n,AndMoreStuff() exten = _XXX,n,Dial(something) exten = _XXX,n,Hangup -Original Message- From:

Re: [asterisk-users] Dedicated LCR Solutions

2013-03-28 Thread Lenz Emilitri
I know Evariste Systems has a product called CSRP - http://evaristesys.com/pub/CSRP-ProductOverviewCapabilitiesSurvey.pdf - that looks very interesting and it is built for high-volume scenarios. It is basically a standalone box you route calls to. Just my two cents, l. 2013/3/26 Nick Khamis

[asterisk-users] Asterisk 1.8.21.0 Now Available

2013-03-28 Thread Asterisk Development Team
The Asterisk Development Team has announced the release of Asterisk 1.8.21.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 1.8.21.0 resolves several issues reported by the community and would have not been

[asterisk-users] Asterisk 11.3.0 Now Available

2013-03-28 Thread Asterisk Development Team
The Asterisk Development Team has announced the release of Asterisk 11.3.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 11.3.0 resolves several issues reported by the community and would have not been possible

[asterisk-users] To queue or not to queue...

2013-03-28 Thread Gregory Malsack
Hello All, History ~ I recently took a position with a call center. At the time they had about 50 agents in a call queue. The queue was setup to ringall. The agents use Eyebeam softphones. Everything is local lan, no routers, everything connected via Cisco 3600 10/100 switches. Now we are

Re: [asterisk-users] To queue or not to queue...

2013-03-28 Thread Carlos Alvarez
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack gmals...@coastalacq.comwrote: Here's the scenario~ 150 agents, all are commission based sales reps. 99% of the calls are answered within the first ring. the rest are answered between the second and third ring. Never in my 4 months with the

Re: [asterisk-users] To queue or not to queue...

2013-03-28 Thread Gregory Malsack
Asterisk version 1.8.20.1 Already checked the switches, no noteworthy port issues. no vlans used or layer 3 switching. On 03/28/2013 03:18 PM, Carlos Alvarez wrote: On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack gmals...@coastalacq.com mailto:gmals...@coastalacq.com wrote:

Re: [asterisk-users] To queue or not to queue...

2013-03-28 Thread Chad Wallace
On Thu, 28 Mar 2013 14:55:45 -0500 Gregory Malsack gmals...@coastalacq.com wrote: History ~ I recently took a position with a call center. At the time they had about 50 agents in a call queue. The queue was setup to ringall. The agents use Eyebeam softphones. Everything is local lan, no

[asterisk-users] Asterisk 11 -CDR values changed in hangup handler not saved ?

2013-03-28 Thread Olivier
Hello, I'm using Hanhup Handlers in a testing asterisk 11 system. Within one such handler, I'm setting CDR values. To me, it seems those changed CDR values are not saved in CDR back-end. Can you confirm ? Regards -- _ --

Re: [asterisk-users] To queue or not to queue...

2013-03-28 Thread Bharat Lalcheta
Hii, If you like to use ringall strategy only, then better use different ringgroup to fulfill your purpose. However, as a callcenter aspect, you should think of roundrobin or leastrecent strategy. It will solve your purpose also and give a better performance too by resources i.e. hardware and