Hy,
I checked so many parameters that I can't see anymore a solution to this.
The duration is always of 5sec.
Is there a config on hardphones that could freeze the process,
Does the log could help you to identify the origin of this?
Regards
Le 11/07/2011 09:38, Ishfaq Malik a écrit :
What
Hy,
I try to change the linear parameter to rrobin with memory and nothing
has changed.
Here is the asterisk log :
/[Jul 15 14:30:05] VERBOSE[25232] app_dial.c: -- Called 5030
[Jul 15 14:30:05] VERBOSE[25230] app_queue.c: --
Local/5030@from-queue-ba73;1 is ringing
[Jul 15 14:30:05]
Hy,
I still struggle with this issue, does anybody can help me?
Regards
Le 10/07/2011 13:04, Florent THOMAS a écrit :
Hy,
I'm currently working with one queue and whatever I change in the
config, it stills a gap of 6 seconds during which no agents are
ringing for this queue.
Is ther any
What have you set the retry parameter for this queue?
On Sun, 2011-07-10 at 13:04 +0200, Florent THOMAS wrote:
Hy,
I'm currently working with one queue and whatever I change in the
config, it stills a gap of 6 seconds during which no agents are
ringing for this queue.
Is ther any parameter
Satish and IchFaq, thank yor for answering so fast.
I checked the queue conf and the retry is put on zero :
/[0860]
announce-frequency=30
announce-holdtime=no
announce-position=yes
autofill=no
eventmemberstatus=no
eventwhencalled=no
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
Of course I would like to say that the problem is not solved.
regards
Le 11/07/2011 13:11, Florent THOMAS a écrit :
Satish and IchFaq, thank yor for answering so fast.
I checked the queue conf and the retry is put on zero :
/[0860]
announce-frequency=30
announce-holdtime=no
Hy,
I'm currently working with one queue and whatever I change in the
config, it stills a gap of 6 seconds during which no agents are ringing
for this queue.
Is ther any parameter to configure there?
regards
--
_
--
Check 'retry' in queues.conf
[SATISH]
Mumbai, India.
On Sun, Jul 10, 2011 at 4:34 PM, Florent THOMAS mailingl...@tdeo.fr wrote:
Hy,
I'm currently working with one queue and whatever I change in the config,
it stills a gap of 6 seconds during which no agents are ringing for this
queue.
Is
It depends on what you want to do to people who are queued; if you want them
to be queued, you create a queue with only one member, and have agents log
on and log off as necessary; if you don't want callers to be queued, likely
I would not use a queue but woul dial the agent straight.
l.
PS. this
A situation where staff want a mobile and their SIP handset to share an
extension - but to make sure the mobile or SIP handset do not ring if
they are speaking on the other one...
PaulH
Lenz Emilitri wrote:
It depends on what you want to do to people who are queued; if you
want them to be
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Paul Hales
Sent: Wednesday, September 02, 2009 2:16 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] queue issue
A situation where staff want a mobile and their SIP handset to share an
extension
On 3/09/09 11:34 AM, Paul Hales wrote:
Hmmm.any idea how I can use hints to monitor their mobile phones?
Unless the call came in via Asterisk, you can't.
Why not just have the desk phone accept one call (i.e.
call/group/whatever limit) and then use app_followme?
--
Cheers,
Matt Riddell
Matt Riddell wrote:
On 3/09/09 11:34 AM, Paul Hales wrote:
Hmmm.any idea how I can use hints to monitor their mobile phones?
Unless the call came in via Asterisk, you can't.
The calls will - so it should be able (at the very least with the
asterisk internal DB - which I
They don't want to log in, and they want both to ring if they are free -
this is a very large site, so they need to be contactable at all times.
PaulH
Lenz Emilitri wrote:
I would have them log on with the mobile when they need it, and log
off when they don't. When the mobile is not present
Subject: Re: [asterisk-users] queue issue
A situation where staff want a mobile and their SIP handset to share an
extension - but to make sure the mobile or SIP handset do not ring if
they are speaking on the other one...
PaulH
Lenz Emilitri wrote:
It depends on what you want to do
On 3/09/09 12:21 PM, Paul Hales wrote:
Matt Riddell wrote:
On 3/09/09 11:34 AM, Paul Hales wrote:
Hmmm.any idea how I can use hints to monitor their mobile phones?
Unless the call came in via Asterisk, you can't.
The calls will - so it should be able (at the very least with the
On Tue, Sep 1, 2009 at 4:35 AM, Paul Halespdha...@optusnet.com.au wrote:
Miguel Molina wrote:
Paul Hales escribió:
I have a _very_ specific situation where I need queues to work in a very
specific manner - I need the queue to only accept one call at a time,
even though several phones are
I have a _very_ specific situation where I need queues to work in a very
specific manner - I need the queue to only accept one call at a time,
even though several phones are attached to it.
My memory tells me that queues might have even worked this way in the
distant past (pre 1.0)...but I am
Paul Hales escribió:
I have a _very_ specific situation where I need queues to work in a very
specific manner - I need the queue to only accept one call at a time,
even though several phones are attached to it.
My memory tells me that queues might have even worked this way in the
distant
Miguel Molina wrote:
Paul Hales escribió:
I have a _very_ specific situation where I need queues to work in a very
specific manner - I need the queue to only accept one call at a time,
even though several phones are attached to it.
My memory tells me that queues might have even worked
, 30 Jun 2009 14:57:26 +1000
Subject: Re: [asterisk-users] Queue Issue
(1.4.21.1)
I think the handling of this may have improved in later versions of
Asterisk - is an upgrade an option?
(I tested this with a newer version of Asterisk recently, and it behaved
how you were hoping it would
Hi All
I am using asterisk 1.4.21.1
Im not sure if this is a issue but it has become one for me :)
When agents are logged in to a queue (AgentCallBackLogin) and they receive a
direct line call or a transfer they still receive queue calls.
EG
Someone in our company transfers a call to a
The queue option
ringinuse = no
might be what you are looking for.
PaulH
Kev Szaszvari wrote:
Hi All
I am using asterisk 1.4.21.1
Im not sure if this is a issue but it has become one for me :)
When agents are logged in to a queue (AgentCallBackLogin) and they receive a
direct line
...@optusnet.com.au]
To: Asterisk Users Mailing List -
Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com]
Sent:
Tue, 30 Jun 2009 11:01:40 +1000
Subject: Re: [asterisk-users] Queue Issue
(1.4.21.1)
The queue option
ringinuse = no
might be what you are looking for.
PaulH
.
- Original Message -
From: Kev Szaszvari
[mailto:k...@mailcall.com.au]
To: Asterisk Users Mailing List -
Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com]
Sent:
Tue, 30 Jun 2009 11:36:32 +1000
Subject: Re: [asterisk-users] Queue Issue
(1.4.21.1)
It appears that that option is set
...@mailcall.com.au]
To: Asterisk Users Mailing List -
Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com]
Sent:
Tue, 30 Jun 2009 11:36:32 +1000
Subject: Re: [asterisk-users] Queue Issue
(1.4.21.1)
It appears that that option is set
from queues.conf
[ops]
musicclass
Hi,
I have several queues configured at my call center
for different support levels.
Today, something weird happened:
- A client called
queue 1 and was answered by an agent
- The agent transferred the call to an user (not a queue), by
dialing the atxtransfer (1) key defined in
On 04/05/06 21:37 Dov Bigio said the following:
- The agent transferred the call to an user (not a queue), by dialing
the atxtransfer (1) key defined in features.conf
on a related note, we notice that if we've set atxfer = *1 in features.conf
and blindxfer=#1, then attended transfers dont
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