Re: [asterisk-users] implementing call center using asterisk

Le 2016-06-22 12:47, Goke Aruna a écrit : hello all, I am looking for an implementation of a 10 man call center. low cost license or GPL will be preferred. I will be glad for your help. Regards Hello Goke, XiVO has call center features (it's GPL) :

Re: [asterisk-users] implementing call center using asterisk

Thanks Carlos, Have you used any of them? Regards On Wed, Jun 22, 2016 at 6:32 PM, Carlos Rojas wrote: > Hi > > You can use, gnudialer, vicidial, goautodial. > > > > > On Wed, Jun 22, 2016 at 12:47 PM, Goke Aruna wrote: >> >> hello all, >> I am looking for

Re: [asterisk-users] implementing call center using asterisk

Hi You can use, gnudialer, vicidial, goautodial. On Wed, Jun 22, 2016 at 12:47 PM, Goke Aruna wrote: > hello all, > I am looking for an implementation of a 10 man call center. low cost > license or GPL will be preferred. > I will be glad for your help. > Regards > > -- >

Re: [asterisk-users] Collaboration Call Center Integrated with Asterisk web and email

A number of call-centers I see use the pause codes in Asterisk to mark different types of activities, like answering to email or IM. It's not much, but easy to implement. l. 2012/3/27 bilal ghayyad bilmar...@yahoo.com Hi All; Is there a collaboration contact center (hope to be open source)

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

On Feb 1, 2008 10:33 AM, d4rk f1br [EMAIL PROTECTED] wrote: Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

On Feb 1, 2008 10:33 AM, d4rk f1br [EMAIL PROTECTED] wrote: Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

Hello Steve, You are right on track and this is also what we have done with pretty good results. Of course now with Flex/Air there are a number of ways to enhance the service for the Customer/Agent Ed Mail: edpimentl[at]gmail.com Voip: edpimentl [SKype | GoogleTalk ] http://agileoss.com

Re: [Asterisk-Users] Multitenant Call Center Setup

Hello Waldo, if you use AddQueueMember plus a fake queue_log registration, you can tell who the agent was, not just from what terminal she was connecting from. It is then possible to report who was available at a certain time, or see agents logging on and off, going to pause, measuring the

Re: [Asterisk-Users] Multitenant Call Center Setup

Lenz, Thanks for the response. I agree with you. However, I have a couple of questions: 1) How to do a fake queue_log registration 2) One of the needs I have is to be able to generate the calls received or made by an agent in real time. I figured I could do this by querying the CDR, but

Re: [Asterisk-Users] Multitenant Call Center Setup

Hi Waldo, about how to create fake queue_log entries, the answer is quite simple: see http://www.oinko.net/astrecipes/index.php?n=100 I instead doubt that you can use the CDR for real-time logging, as CDR data usually gets written when the call ends. Of course you can hack with it, but

Re: [Asterisk-Users] Multitenant Call Center Setup

I have played with AddQueueMember and it works great. However, there is one problem that I have and I hope someone can point me in the right direction.My client's agents rotate seats. This means that if I want to track calls by agent, I can't with AddQueueMember. When I look at the CDR, it tells

Re: [Asterisk-Users] Multitenant Call Center Setup

There isn't a way to do it in agents.conf. That being said though, there are folks that have forgone agents.conf and have used the AddQueueMember and RemoveQueueMember commands via both the dial plan and manager interfaces to work their own agents approach that certainly could be designed to

Re: [Asterisk-Users] Multitenant Call Center Setup

BJ,Thanks for the prompt response. Both my clients work by using the AgentCallBackLogin so that * can send queued calls to them regardless of which SIP phone they're sitting on (sorry I didn't include this in my original email)You mean to say that if I use AddQueueMember, I could do the same and

RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues

Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues For an inbound call center with 4 T1s and 30-50 agents on you would do just fine with a single, one-processor machine. We have handled more than this on a single

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

: Tuesday, May 24, 2005 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues I would say that we would need to be able to scale to the 200+ consecutive call range in the near future (6 months

Re: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

Matt, Are you doing any call recording / monitoring? What percentage? Ilan On 5/23/05, mattf [EMAIL PROTECTED] wrote: For an inbound call center with 4 T1s and 30-50 agents on you would do just fine with a single, one-processor machine. We have handled more than this on a single P4 server

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues Matt, Are you doing any call recording / monitoring? What percentage? Ilan On 5/23/05, mattf [EMAIL PROTECTED] wrote: For an inbound call center with 4 T1s and 30-50

RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues

PROTECTED] On Behalf Of mattf Sent: Tuesday, May 24, 2005 11:42 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues OK, If you are going to be recording all calls you will need to rethink things

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

Message- From: Warren Smith [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 24, 2005 2:43 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues The asterisk machines will not have anything to do

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

For an inbound call center with 4 T1s and 30-50 agents on you would do just fine with a single, one-processor machine. We have handled more than this on a single P4 server although we use astGUIclient instead of Asterisk queues, but the load is very similar. I would recommend a Sangoma Quad T1

RE: [Asterisk-Users] Simple Call Center Setup?

This was just discussed yesterday I believe, because I read it. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Zarjazz Sent: Saturday, February 21, 2004 7:36 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Simple Call Center Setup? -BEGIN PGP

Re: [Asterisk-Users] Simple Call Center Setup?

Which thread exactly? There is the agents / ackcall one but that is for *inbound* calls which I already can do. This is for a dialout redirect type scenario. Vince. Matthew B Marlowe wrote: This was just discussed yesterday I believe, because I read it. -Original Message- From:

Re: [Asterisk-Users] Simple Call Center Setup?

Come meet me in #asterisk-dev (tclark) if you have pressing need have 'C' skill's we have just about got a alpha of this, This is a new * app we are calling ICD Intelligent Call Distributor :) - Original Message - From: Zarjazz [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Saturday,

Re: [Asterisk-Users] * For Call Center

On Thursday 15 January 2004 12:03 am, [EMAIL PROTECTED] wrote: sounds like one of those pesky auto dialers the simpsons make fun of. It sure does... -- Steve __ You actually need to constantly be alert and willing to handle things, or life

RE: [Asterisk-Users] * For Call Center

Hello, I think you need to do a little more looking around on the Asterisk resources and on Google. What you are trying to do is mostly possible if you have the time, patience and money to follow through with it. One thing you need to learn is that a great many on this list despise

Re: [Asterisk-Users] * For Call Center

On Thu, 15 Jan 2004, Steve waxed: On Thursday 15 January 2004 12:03 am, [EMAIL PROTECTED] wrote: sounds like one of those pesky auto dialers the simpsons make fun of. It sure does... The AT-5000 was Prof. Frink's first patent, and it was designed to alert children of snow days and such. I

RE: [Asterisk-Users] * For Call Center

On Thu, 15 Jan 2004, mattf waxed: 8's There is a group of Asterisk users that decided to modify the code of Asterisk to try to make it a predictive dialer, called shady_dial I believe, but I haven't heard anything about it lately. http://shadydial.sourceforge.net/ Lots of recent updates

RE: [Asterisk-Users] * For Call Center

Actually he found it in the dumpster after the police threw it out following a bust! Does anyone want to send a dollar to Mr. Happy?! -Original Message- From: C. Maj [mailto:[EMAIL PROTECTED] Sent: Thursday, January 15, 2004 12:40 PM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users

Re: [Asterisk-Users] * For Call Center

sounds like one of those pesky auto dialers the simpsons make fun of. - Original Message - From: empire underground [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, January 14, 2004 11:08 PM Subject: [Asterisk-Users] * For Call Center Hi Everyone ;) I have posted