Re: [c-nsp] Tabo Topic? Third party Maintenance

Turns out this information is "kinda" hidden in various pdfs see for example Cisco TAC time presentations or cisco live about "what does sw version X bring over version Y to the table" -pavel Dňa 27.1.2017 11:24 používateľ "James Bensley" napísal: On 24 January 2017 at

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 24 January 2017 at 17:54, Lee wrote: > On 1/24/17, James Bensley wrote: >> Also a month or two after our bug scrub was completed the new major >> milestone/stable versions of code for the devices we had tested was >> released (our scrub was finished when

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 1/24/17, James Bensley wrote: > On 24 January 2017 at 10:04, wrote: >>> Simon Lockhart >>> Sent: Tuesday, January 24, 2017 8:09 AM >>> >>> On Tue Jan 24, 2017 at 09:02:18AM +0100, Gert Doering wrote: >>> > On Mon, Jan 23, 2017 at 07:33:08PM

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 24 January 2017 at 12:46, wrote: >> James Bensley >> Sent: Tuesday, January 24, 2017 11:15 AM >> >> On 23 January 2017 at 17:16, Rick Martin wrote: >> > >> >> It’s fucking expensive to have fully loaded ASR9000 chassis just sitting >>

Re: [c-nsp] Tabo Topic? Third party Maintenance

> James Bensley > Sent: Tuesday, January 24, 2017 11:15 AM > > On 23 January 2017 at 17:16, Rick Martin wrote: > > > > It’s fucking expensive to have fully loaded ASR9000 chassis just sitting > around > in a cupboard ready to go. That's what lab equipment is for,

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 24 January 2017 at 10:04, wrote: >> Simon Lockhart >> Sent: Tuesday, January 24, 2017 8:09 AM >> >> On Tue Jan 24, 2017 at 09:02:18AM +0100, Gert Doering wrote: >> > On Mon, Jan 23, 2017 at 07:33:08PM -0500, Charles Sprickman via > cisco-nsp >> wrote: >> > > I

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 23 January 2017 at 17:16, Rick Martin wrote: > > I am under pressure to consider third party maintenance providers for our > significant Cisco inventory, and I am quite leery of such an arrangement. I > suppose third party maintenance may be OK for products that we

Re: [c-nsp] Tabo Topic? Third party Maintenance

> Simon Lockhart > Sent: Tuesday, January 24, 2017 8:09 AM > > On Tue Jan 24, 2017 at 09:02:18AM +0100, Gert Doering wrote: > > On Mon, Jan 23, 2017 at 07:33:08PM -0500, Charles Sprickman via cisco-nsp > wrote: > > > I have to say, I haven???t been impressed with their support in a > > > long

Re: [c-nsp] Tabo Topic? Third party Maintenance

Hi, On Tue, Jan 24, 2017 at 08:08:43AM +, Simon Lockhart wrote: > Yes, really, they want us to pay them more money to find > out how buggy their code releases are... When I was young and naive, too many years ago, I wondered why I would have to pay Vendors to be able to report their bugs to

Re: [c-nsp] Tabo Topic? Third party Maintenance

On Tue Jan 24, 2017 at 09:02:18AM +0100, Gert Doering wrote: > On Mon, Jan 23, 2017 at 07:33:08PM -0500, Charles Sprickman via cisco-nsp > wrote: > > I have to say, I haven???t been impressed with their support in a long > > time. We have smartnet really just for hardware, and recently I figured

Re: [c-nsp] Tabo Topic? Third party Maintenance

Hi, On Mon, Jan 23, 2017 at 07:33:08PM -0500, Charles Sprickman via cisco-nsp wrote: > I have to say, I haven???t been impressed with their support in a long > time. We have smartnet really just for hardware, and recently I figured > that since we have support, I???d actually try and offload a

Re: [c-nsp] Tabo Topic? Third party Maintenance

--- Begin Message --- > On Jan 23, 2017, at 3:05 PM, Jared Mauch wrote: > > On Mon, Jan 23, 2017 at 02:28:37PM -0500, Shawn L wrote: >> I guess it all depends on what you utilize support for. We tend to have >> in-house spares, etc. that we can swap in in the event of a

Re: [c-nsp] Tabo Topic? Third party Maintenance

On 23/01/2017 17:16, Rick Martin wrote: I am under pressure to consider third party maintenance providers for our significant Cisco inventory, and I am quite leery of such an arrangement. I suppose third party maintenance may be OK for Ask yourself a couple of things: 1. Do you make use of

Re: [c-nsp] Tabo Topic? Third party Maintenance

>From the support side I always advise my customers to also get support from >the vendor. Almost all issues are down to software problems, bar a select few >where the problem is either a typo or lack of planning and understanding the >requirements. Access to support from vendor is essential

Re: [c-nsp] Tabo Topic? Third party Maintenance

On Mon, Jan 23, 2017 at 02:28:37PM -0500, Shawn L wrote: > I guess it all depends on what you utilize support for. We tend to have > in-house spares, etc. that we can swap in in the event of a failure. But, > there are times when you need to talk to someone at TAC to get the bottom > of an

Re: [c-nsp] Tabo Topic? Third party Maintenance

"cisco-nsp@puck.nether.net" <cisco-nsp@puck.nether.net> Sent: Monday, January 23, 2017 12:16 PM Subject: [c-nsp] Tabo Topic? Third party Maintenance I am under pressure to consider third party maintenance providers for our significant Cisco inventory, and I am quite leery

Re: [c-nsp] Tabo Topic? Third party Maintenance

I guess it all depends on what you utilize support for. We tend to have in-house spares, etc. that we can swap in in the event of a failure. But, there are times when you need to talk to someone at TAC to get the bottom of an issue. On Mon, Jan 23, 2017 at 12:36 PM, Jared Mauch

Re: [c-nsp] Tabo Topic? Third party Maintenance

On Mon, Jan 23, 2017 at 05:16:01PM +, Rick Martin wrote: > > I am under pressure to consider third party maintenance providers for our > significant Cisco inventory, and I am quite leery of such an arrangement. I > suppose third party maintenance may be OK for products that we have plenty

[c-nsp] Tabo Topic? Third party Maintenance

I am under pressure to consider third party maintenance providers for our significant Cisco inventory, and I am quite leery of such an arrangement. I suppose third party maintenance may be OK for products that we have plenty of spare inventory for such as customer edge routers or switches but