Re: [cisco-voip] DRF add intelligence thread

In CSCvb81026 a workaround was reconfiguring OpenSSH on the windows server SSHD config file for windows config file has SSHMaxConnections=16 and SSHTimeout=60 respectively. Removed these parameters and CDR-CAR backup completed successfully. So far I do not see any option to disable or extend

Re: [cisco-voip] Call Manager publisher - Database Communication Error

Yep. Several instance where I see this then even creation of remote account fails. At that point it is likely filesystem corruption. You can try recovery disk. But likely rebuild and restore. -Wes On Jun 5, 2023, at 8:17 AM, Charles Goldsmith wrote: platform config xml is created during

Re: [cisco-voip] Question about RISDB queries and ATA devices?

oip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Ryan Ratliff (rratliff) Sent: Thursday, May 25, 2023 10:46 AM To: Tim Reimers mailto:treim...@ashevillenc.gov>>; Wes Sisk (wsisk) mailto:ws...@cisco.com>> Cc: cisco-voip mailto:cisco-voip@puck.nether.net>> Subject:

Re: [cisco-voip] Question about RISDB queries and ATA devices?

May 25, 2023 at 10:17 AM Wes Sisk (wsisk) mailto:ws...@cisco.com>> wrote: Yes, registration information is in RIS not in SQL(informix). I see some other mentions of this, but not clear resolution. Note that ATA may follow different CM server resolution and 'show risdb' is per-node. Aka, h

Re: [cisco-voip] Question about RISDB queries and ATA devices?

Yes, registration information is in RIS not in SQL(informix). I see some other mentions of this, but not clear resolution. Note that ATA may follow different CM server resolution and 'show risdb' is per-node. Aka, have you checked all nodes with CM service activated where ATAs might be

Re: [cisco-voip] Call Flow data via transfers

Generally speaking there should be adequate info in CDR to track the multiple call legs. There are examples of tracking call flows here:

Re: [cisco-voip] Forced Authorization codes in Webex calling

I'm not sure about the webex calling implementation. In UCM it was intentional to write CMC to CDR and to not write FAC to CDR. That would be kind of like writing passwords on stickies and posting them in the hallway.

Re: [cisco-voip] Of Expressways and max-forwards...

I think maybe you're referring to "forward maximum hop count". That parameter is used to guard against call routing loops caused by numbers being forwarded. There is also a "max hop" parameter for multicast music on hold. That might be more related to high cpu on boundary devices or failing to

Re: [cisco-voip] Low space on partitions in CUCM

CSCvt97709 was for systems that installed using an older 80GB OVA and then upgraded. Partition sizes documented in CSCvt97709: TotalFreeUsed Disk/active 14154228K 319736K 13689364K (98%) Disk/inactive 14154228K

Re: [cisco-voip] Jabber: Wrong sequence number

Hello Reto, This looks like every RTP packet is duplicated. This could be an artifact of how the packet capture was taken. Was a SPAN or similar feature used that might duplicate packets? Are the packets truly duplicates? Sometimes this IP ID field is useful Otherwise, this could be a

Re: [cisco-voip] CUCM 12.5 issue with restore

rsions of cucm cluster backups is that too many, although I’ve not seen anything to say so. I’m going to change the file path tomorrow and see what happens with that. Andy On Fri, 19 Feb 2021 at 19:16, Wes Sisk (wsisk) mailto:ws...@cisco.com>> wrote: What is the exact error? What do DRS logs

Re: [cisco-voip] CUCM 12.5 issue with restore

What is the exact error? What do DRS logs show? I see one report that after re-install dbreplication is not established leading to "Unable to send network request to master agent. This may be due to Master or Local Agent being down” Resolved by resetting dbrepliaction for all nodes. Thanks,

Re: [cisco-voip] [External] Is it possible to bulk export phones from CLI or API?

Not easily. You’d need to join ~4-5 tables to get that information. Any especial characters would botch record delineation in CLI output. https://developer.cisco.com/docs/axl/#!12-5-cucm-data-dictionary -Wes On Feb 18, 2021, at 2:11 PM, Louis Koekemoer (MEA)

Re: [cisco-voip] CUCM call set up issue after migration

On UCM cli ‘utils diagnose test’ to ensure things look mostly okay from OS and low level perspective. After that in UCMadmin ensure system->server shows the correct IP/name for each server. After that ensure ccm process restarted (or whole server rebooted). Based on your description SDL links

Re: [cisco-voip] [External] Re: List still active?

As a person who still processes 400+emails per day for more than a few years now (gulp) I hear you about the abundance of information and communication channels. I am still working on integrating WxT in my information processing model. I am still decommissioning my

[cisco-voip] Collaboration Solutions Analyzer (CSA) upcoming talk

Upcoming Talk: https://community.cisco.com/t5/online-tools-and-resources/collaboration-solutions-analyzer-support-talks-event/ba-p/4178251 CSA can help to identify and diagnose issues in Collaboration deployments including device registration and call failures. CSA Tool:

Re: [cisco-voip] Calls made into iPad via Jabber/WebEx teams Unified CM

Possibly: https://www.cisco.com/c/en/us/support/docs/conferencing/telepresence-server/118345-probsol-telepresence-00.html -Wes On Apr 2, 2020, at 12:11 PM, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: That’s fixed it thank you Kent, From: Kent Roberts

[cisco-voip] Temporary Licenses for UCM, Jabber, Webex Teams, Phones for COVID-19

Keep on connecting those users: https://www.cisco.com/c/m/en_us/products/unified-communications/unified-communications-manager-callmanager/obtaining-temporary-licenses.html -Wes ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] 12.5 Upgrade files posted on CCO

When last I looked PUT fulfillment was by electronic posting and download in countries where that is legal. Some geo’s require physical media and the creates a shipping limitation. What inefficiency do you experience with PUT? Thanks, Wes On Feb 6, 2020, at 12:17 PM, Ryan Huff

Re: [cisco-voip] 12.5 Upgrade files posted on CCO

this. When last I looked: PUT does create a sales order which helps address any licensing questions, re-issues, etc. ‘Upgrade’ media isn’t always the same as install media. PUT gets bootable install media in case of reinstall or disaster. And PUT doesn’t get the latest SU. PUT gets latest

Re: [cisco-voip] DNA Multiple Analyzer 11.5+ Broken

Yes, this is still open. Inquiry initiated. Thank you for the reminder. Bonus points if you can open a case that we can link to the bug. -Wes On Oct 3, 2019, at 12:50 PM, Anthony Holloway mailto:avholloway+cisco-v...@gmail.com>> wrote: Source:

Re: [cisco-voip] CPU Reservations

Adam, Yes, the reservation appears steep and outside monitors appear ripe for harvesting underutilized resources. And 3 things come to mind: * ccm.bin at its core is a distributed real time state machine. Delays have serious impacts. Feature are invoked across nodes. See the long history

Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Correction: it will not be visible. On Mar 21, 2019, at 2:58 PM, Wes Sisk (wsisk) via cisco-voip mailto:cisco-voip@puck.nether.net>> wrote: Whoops, I thought it was. Thanks for the callout Lelio! It should be visible in 24 hours. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh30732

Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Please note at this point the 8851 product manager has elected not to address that request. If this feature is important to you then please press your account representative more. Regards, Wes On Mar 20, 2019, at 5:56 AM, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Hi Reto,

Re: [cisco-voip] WAN Delays > 80ms for CUCM cluster?

Nick, The features you describe are propagated by both SDL signaling and with a dependence on database replication. At casual observation it sounds like database traffic between nodes may not prioritized and may be delayed or dropped. The 80 msec is especially important for near real-time

Re: [cisco-voip] WAN Delays > 80ms for CUCM cluster?

Nick, The command is invoking database commands that Cisco does not own. They are not being obtuse; they genuinely do not know. It will cause a spike in database communication between nodes. My first guess is very much in line with yours that the burst in traffic exceeds certain QoS queues.

Re: [cisco-voip] A Little Monday CWMS Info

Working on it. Until it is resolved, and not the greatest workaround as it contains other things, try looking under “Cisco Meeting Server”. For example: CSCve59084CWMS OVA can not be deployed on vCenter 6.5 -Wes On Jul 30, 2018, at 2:36 PM, Anthony Holloway

Re: [cisco-voip] Looking for insight into how Cisco 8851 deals with DNS TTL

Looks like it was known broken at one point: The DNS Query Response TTL of the secondary DNS server is not being respected by the 9971/9951/8831 phones if the primary server goes down after the first request. Resolution Summary CSCut29536 for 8831 IP Phones CSCut29519 for 99xx IP Phones

Re: [cisco-voip] Automated PSTN ingress call regression testing?

I have seen Hammer used for inbound call verification before: http://www.empirix.com/products/hammer/ -Wes On Mar 8, 2018, at 3:13 PM, Nick Barnett > wrote: Thanks. I am aware of the multiple carriers... but I think being able to cover

Re: [cisco-voip] untraceable connection attempt?

+1. I have seen syn scan or TCP half open cause alerts with no ip, no mac. you can get some insight if this happening using the workaround for CSCsw73304CLI show open ports to show ports in SYN_RECV -wes On Dec 20, 2017, at 7:47 AM, Dave Goodwin

Re: [cisco-voip] New install 11.5 phones won't register or the subscriber

I’ll add a hard learned lesson here: Example: Subscriber sends a frame >1500 bytes. IF the frame makes it through the network it will by dropped by the NIC on the publisher if it exceeds the MTU configured on the publisher. You will not see the frame with ‘utils network capture…’ on the

Re: [cisco-voip] Informacast SNMP error with UCM

because it’s primarily a misconfig. -w On Jul 20, 2017, at 11:45 AM, Wes Sisk (wsisk) <ws...@cisco.com<mailto:ws...@cisco.com>> wrote: From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and Sub) From knowledge database, similar cases of "DBExc

Re: [cisco-voip] Informacast SNMP error with UCM

From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and Sub) From knowledge database, similar cases of "DBException with reason code 746" have been solved by cluster reboot or Subscriber re-build. try ‘risdb query…’ commands from CLI on cucm. restart ccm process, or

Re: [cisco-voip] License File

What particular features do you like about it (use)? -w On May 8, 2017, at 6:38 AM, Ben Amick > wrote: Can confirm, reissued my CCX license myself in 2 minutes through that page just the other day. Ben Amick Telecom Analyst From: cisco-voip

Re: [cisco-voip] Maximum Call Duartion

That is indeed enforced globally. There is no way to enforce this natively in CUCM. If you have any type of firewall or stateful inspection between CUCM and the gateway and using H.323 then you might look at terminating sessions. You might be able to do an automation with EEM on the gateway.

Re: [cisco-voip] CSCui62452

Potentially, yes. Feature does not get reset in situation of ‘no sip’ … ‘sip’. If allow-connections is not enabled then connections not allowed. -w On Nov 18, 2016, at 1:01 PM, Scott Voll > wrote: Would this affect phones not registering?

Re: [cisco-voip] Traffic Issues with 7900 Series Phones

d on initial observation. Given the earlier response that these devices are now done with support, this does not bode well, but, we are still looking. Regards, Adam Pawlowski SUNYAB NCS From: Wes Sisk (wsisk) [mailto:ws...@cisco.com] Sent: Tuesday, November 08, 2016 12:50 PM To: Pawlowski, Ad

Re: [cisco-voip] Traffic Issues with 7900 Series Phones

n we're having trouble, even if we can't directly fix it. Adam -Original Message- From: Wes Sisk (wsisk) [mailto:ws...@cisco.com] Sent: Friday, November 04, 2016 12:52 PM To: Pawlowski, Adam Cc: Tommy Schlotterer; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subje

Re: [cisco-voip] Traffic Issues with 7900 Series Phones

Phones process ICMP traffic with low priority and throttling. This was implemented to stem DoS attempts. Consider looking more at Voice Quality effects, retransmits in packet captures, or parsing CCM traces for round trip times. As you state these phones are relatively late in life and

Re: [cisco-voip] Applie i)S 11.7.1 stops after iOS upgrade?

https://help.webex.com/docs/DOC-10317 ? -w On Oct 4, 2016, at 3:14 PM, Jason Aarons (AM) wrote: Has anyone received any cases where Cisco Jabber version11.7.1 stops working after upgrading their iPhone or iPad iOS from version 9 to 10? Or any other Apple

Re: [cisco-voip] Phone Fraud H.323

depending on how far you want to go: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsgd-712-cm/fsxfer.html#wp1043824 -w On Sep 13, 2016, at 12:54 PM, Erick Bergquist > wrote: Yep, seen that scenario a few dozen times

Re: [cisco-voip] FXO port to Viking C-1000B door entry controller

IMHO this is where it gets interesting. We have to leave the ‘digital’ world and enter the ‘analog’ world. The “FXO” emits a signal, it travels across the wire, and might possibly be echoed back at the electrical level. Get the o-scopes ladies and gents. When the firmware of the FXO card

Re: [cisco-voip] FXO port to Viking C-1000B door entry controller

spot on. right up until they invented analog answering machines… then we *HAD* to have analog disconnect supervision. -w On Jun 30, 2016, at 4:25 PM, Norton, Mike > wrote: A phone company cannot magically reach into your house and put

Re: [cisco-voip] FXO port to Viking C-1000B door entry controller

alternatively looks like the FXO port might be configured to to tone disconnect supervision. try disabling that all together and work forward from there. IIRC (dis)connect supervision is implemented in firmware on the card and is only sent back to IOS as an asserted event. Alternatively stated:

Re: [cisco-voip] Error Opening Log File Telepresence Content Server 6.2.1 for Windows Server 2008 R2 SP1

Looks like "make sure that you have the secondary drive on which all the data will be saved is with drive letter as E: and not something else as D: or F:. You can rename it under Control Panel>Administrative Tools>Computer management.” -Wes On Jan 19, 2016, at 7:15 PM, Foryanto J. Wiguna

Re: [cisco-voip] called party hears music on hold

I tracked one of these down once several years back: a calls b a puts call on hold b transfers call to c c answers and hears MoH when a, b, and c are all phones registered on the same node/cluster this shouldn’t happen. However, if the call from a to b traverses a trunk (SIP/H.323/MGCP) then

Re: [cisco-voip] CUCM Web Services API

This is what Contact center tries to do via CTI. -w On Sep 16, 2015, at 8:46 AM, Mark Holloway wrote: Does anyone know if it’s possible to query CUCM over HTTP/HTTPS to see if a user is available to take a call? (ie. is the phone registered, is DND on or off, are all

Re: [cisco-voip] 3905 dial tone problem

phones download the tone files as part of the locale. could be a bad file served up from the CME router. Could be the file was downloaded and corrupted in phone storage. suggest changing locale, reset phone, try again, then reset locale back. alternatively, hard reset phone. alternatively

Re: [cisco-voip] glibc/ghost vulnerability

Unified Contact Center Cisco Services Direct: +1 919 392 9898tel:%2B1%20919%20392%209898 Hours: M - F 9:00am - 5:00pm Eastern Time From: cisco-voip on behalf of Charles Goldsmith Date: Friday, July 10, 2015 at 5:21 PM To: Wes Sisk (wsisk) Cc: voip puck Subject: Re: [cisco-voip] glibc/ghost

Re: [cisco-voip] glibc/ghost vulnerability

I’ll lead off with: UCCX does a fair amount of work to customize the VOS platform to their needs. As such they don’t pull in updates and fixes as fast as UCM, UC, and CUP. I bet if you check the kernel or RHEL version you will find significant difference and that contributes to the complexity

Re: [cisco-voip] Strange Number

Thanks for pointing this out! I’ll get the doc updated. The rest of the list: **##*1, // analysis trace on/off **##*2, // terse/verbose toggle **##*3, // dump digit discarding instructions **##*4, // dump patterns **##*5, // dump partitions list **##*6, // dump

Re: [cisco-voip] Strange Number

From 10.5.2: 10.5.2.1-5 00710403.002 |13:32:04.919 |AppInfo ||DialingForest= { |DigitForest=Dialing { |Partition= |TreeType=TREE_TYPE_DIGIT |Patterns= { |(**##*01) } |(**##*02) } |(**##*03)} |(**##*04)} |(**##*05)} |(**##*06)} |(**##*07)} |(**##*08)} |(**##*09)} |(**##*10)}

Re: [cisco-voip] isdn channels full message

not tested, theoretically sound, YMMV. No guarantees, warranties, etc. use a route group with top down hunting. your real gateways are the first entries. last entry is an h323 gateway. the destination IP is the local CM. This is essentially a loopback going out/in the IP interface. Use the CSS

Re: [cisco-voip] Interesting off hook dial delay

yeah, we’ve tried to improve DNA several times to make it more accurate. something about it being “difficult” ;) -w On Jun 10, 2015, at 2:29 PM, Ryan Huff ryanh...@outlook.commailto:ryanh...@outlook.com wrote: Thanks to all who replied. I hate asking inter-digit questions because they are so

Re: [cisco-voip] Interesting off hook dial delay

yup. DNA is a close approximation, but in specific corner cases it deviates from dalib I put my chips on an unexpected overlapping pattern I troubleshot one of these long ago that turned out to be the intercept pattern for Cisco Messaging Interface (CMI for SMDI integration). When you

Re: [cisco-voip] Lead Second

Good call out Andrew. adding a quote so that this might register a little more… When the leap second update occurs it is possible for the kernel to hang or halt.” Kernel offline means all services/applications/processes offline. This is a little important. -w On Jun 8, 2015, at 8:53 PM,

Re: [cisco-voip] MGCP CCM TFTP Download issue with snmp-server-chassis-id

Looks like others have found this as well. No indication if this is a problem or working as designed. I’m still looking for external facing documentation. -Wes On Jun 5, 2015, at 3:05 PM, Erick Bergquist erick...@gmail.com wrote: Has anyone seen the snmp-chassis-server-id interfere with

Re: [cisco-voip] IMP Deployment Guide?

my first guess: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10/presence.html ? On May 29, 2015, at 4:07 PM, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com wrote: I'm reading through all of the available IMP documentation I

Re: [cisco-voip] Conf Phone?

i’m not aware of a phone with a workable mic profile. i did some work with cardioid mics in another life and those seem to fit the bill. a bit of a stretch but what about having multiple soft clients with cardioid mic inputs? one iPhone or iPad per conference with attached mic -w On May 28,

Re: [cisco-voip] MGCP Odd issue

right before the call goes busy. I may have over simplified my original explanation. I have several gateways that this exact same scenario happened to. All experienced the same condition, with the same configurations. On Tue, May 26, 2015 at 3:33 PM, Wes Sisk (wsisk) ws...@cisco.commailto:ws

Re: [cisco-voip] MGCP Odd issue

a couple things here - you say MGCP.. if using MGCP and d-channel bachaul then it is CCM’s ISDN stack in use. Where did you see the error “mandatory IE missing?” if it was with debugs on the gateway then it may have been generated by the gateway’s ISDN stack. each isdn ‘switch type’ has

Re: [cisco-voip] Phones not showing registered on subscriber server, 10.5.1

RIS reads a shared memory segment populated by the ccm process. If no server in the cluster can see registration status when phones are registered to that sub then likely the ccm process on that node has stopped updating shared memory on that node. you can verify this with ‘utils query risdb’

Re: [cisco-voip] Number of Partitions in CSS max 1024 chars?

Checking, but not AFAIK. You might follow CSCuc24135Increase the 1024 characters limitation in the partition list for a CSS -Wes On Apr 20, 2015, at 8:59 AM, Jason Aarons (AM) jason.aar...@dimensiondata.commailto:jason.aar...@dimensiondata.com wrote: Anyone familiar with planned changes

Re: [cisco-voip] Cisco TAC Per Incident fee

Looks like it varies based on product. Typical Hardware/Software/Warranty discussion still applies. Software support that becomes hardware replacement may be up charge (re-entitlement)… etc. -Wes On Dec 17, 2014, at 3:50 PM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote:

Re: [cisco-voip] H245Interface Related Processes

Hmm, These should help: CSCsm26337need clear messages for h225 tcp session failure In versions with fix h225 session setup is clearly indicated in cm sdi traces with one of these messages: H225Cdpc(%07d)::requestConnect_TcpStartSessionErr: H225 Tcp Start Session request failed H225 Call is

Re: [cisco-voip] RTMT not able to collect trace files in 10.0.1

The components displayed on the first page are defined by an XML file stored on the UCM server. Likely that file is missing or corrupt. Any unexpected power outages or filesystem issues? Filenames on the server are documented in the footnote here:

Re: [cisco-voip] Remove lines on phones with BAT

, how does CER work? will the PSAP call back the line or does it call back the phone? I have a dialing plan that doesn't allow for much in the way of non DID numbers so have a very limited amount to use. TIA Scott On Wed, Oct 29, 2014 at 2:17 PM, Wes Sisk (wsisk) ws...@cisco.commailto:ws

Re: [cisco-voip] Remove lines on phones with BAT

Agreed with Ryan, Anthony, and Erick. Give the phones DN’s, even just internal DN’s. It is “burning a DN” in the sense that number is allocated. That number does not have to be a DID. Give the phones/lines a CSS that PLAR’s to a help desk. Or at least allow them to invoke local emergency

Re: [cisco-voip] Mobile Connect and CDR's

I see suggestions that the last redirecting number is the desk number. -Wes On Oct 23, 2014, at 10:04 AM, Ed Leatherman ealeather...@gmail.com wrote: Hello! I'm trying to figure out how we can identify call legs from Mobile Connect that are going out to long distance destination numbers. We

Re: [cisco-voip] CSCup71611 - ccx 10.5

That is closed as being unreproducible in other environments. The workaround was not documented. This bug is submitted for review and cleanup. Best route to forward progress is a TAC case. -Wes On Oct 15, 2014, at 2:31 PM, Erick Wellnitz ewellnitzv...@gmail.com wrote: Any of our Cisco people

Re: [cisco-voip] 3905 gives up on voice VLAN

Both should be visible within 48 hours. -Wes On Oct 11, 2014, at 7:48 AM, Peter Slow peter.s...@gmail.com wrote: both of the defect posted here appear as internal and can't be viewed, at least at the moment,with the bug search tool... On Fri, Oct 10, 2014 at 9:42 AM, James Andrewartha

Re: [cisco-voip] Redirect CUCM Hunt Group to CUC Call Handler

a few ideas to explore: * hunt group login/logout http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmsys/accm-851-cm/a03rp.html#wp1100559 * Incoming calls to a shared line, let users change the call forward all settings on the shared line * build a web service that changes

Re: [cisco-voip] Delete Log Files

of managing the duration of all CUCM log files on disk, not just CCM SDI/SDL. Hope this helps - Dan From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Martin Schmuker Sent: Tuesday, September 23, 2014 5:15 PM To: Wes Sisk (wsisk) Cc: Cisco VoIP Mailing List Subject: Re: [cisco

Re: [cisco-voip] Delete Log Files

onbox logging is circular. It will consume as much space as allocated and then loop over that. If something goes awry then Log Partition Manager (LPM) will auto-delete files as necessary. For Scheduled Trace Collection,

Re: [cisco-voip] increasing SDL file size from 2MB to, say 5MB.

still going to increase total consumed disk space, why not just setup scheduled trace collection? 1 day is pretty short window to get from user report, through operations, to TAC case, and investigation. AFAIK no issues with files/sizes in recent versions. -Wes On Sep 23, 2014, at 3:37 PM,

Re: [cisco-voip] increasing SDL file size from 2MB to, say 5MB.

, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Wes Sisk (wsisk) ws...@cisco.commailto:ws...@cisco.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca Cc: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net) cisco

Re: [cisco-voip] SCCP/SDL trace question re:transfer

Ed, Unity doesn’t parse the soft keys sent from UCM to Unity to understand if “transfer” is available. Unity just blindly sends transfer and hopes the call completes. I believe Progress is insufficient in UCM to enable transfer, usually have to wait for Alerting. Attempting to replicate this

Re: [cisco-voip] SCCP/SDL trace question re:transfer

Historically this has happened because: * gateway attempts to setup audio but call signaling is not at a state that would allow transfer to complete * the attempt to setup audio sends OpenReceiveChannel to Unity port * Unity ignores because unity has already sent 2nd transfer and considers the

Re: [cisco-voip] CCM Trace Question || MediaManager PTime

+1. Wouldn’t be the first time I’ve thought wrong but I think of these values as the max msec supported for each codec. I always thought there was an interesting underlying assumption that devices could do less than the advertised max msec. i.e. this device support codec 12 with maximum of 60

Re: [cisco-voip] Monitoring tool or best way to monitor

If MGCP you can see the calls per DS-1 (PRI / CAS) in RTMT and create alerts on the per-ds1 level but not per gateway and not in aggregate. RTMT provides the starting point for customization. You can use ‘show risdc…’ from CLI on UCM to see the same counters. Or you can use AXL Serviceability

Re: [cisco-voip] Monitoring tool or best way to monitor

, 2014 at 10:40 AM, Wes Sisk (wsisk) ws...@cisco.commailto:ws...@cisco.com wrote: If MGCP you can see the calls per DS-1 (PRI / CAS) in RTMT and create alerts on the per-ds1 level but not per gateway and not in aggregate. RTMT provides the starting point for customization. You can use ‘show risdc

Re: [cisco-voip] CDR and CMR Dump Tables

With diagnostics enabled then it comes down to whether the endpoint supports CMRs and any insert errors that may occur when CAR attempts to insert raw records into the database. 1. what are the endpoints in question? what version of code? 2. any interesting CMR errors? have you checked the

Re: [cisco-voip] Heartbeat Failure SNRD

Hi Daniel, Great find! For the document: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/46806-cm-crashes-and-shutdowns.html The initialization process and timers have changed *significantly* since 4.x. Some examples include:

Re: [cisco-voip] Multistage Dialing FAC

FAC/CMC is invoked after the route pattern is matched. FAC/CMC only work on the cluster where the device is registered. I’m not aware of any conflict with multistage dialing offhand. What does multistage dialing mean to you? -Wes On May 2, 2014, at 2:14 PM, Heim, Dennis

Re: [cisco-voip] Multistage Dialing FAC

is to have a speed dial that automatically enters the FAC. Dennis Heim | Solution Architect (Collaboration) World Wide Technology, Inc. | 314-212-1814tel:314-212-1814 PS Engineering: Innovate Ignite. From: Wes Sisk (wsisk) [mailto:ws...@cisco.commailto:ws...@cisco.com] Sent: Friday, May 02, 2014 2

Re: [cisco-voip] Run on All Active Unified CM Nodes in 8.5 and higher

I’m not aware of RouteLists doing “Run on all nodes” in 7.x. Going way back in time they did. In 7.x the route list should have registered on the nodes in the associated CM group. I suspect you are hitting one of CSCtq10477, CSCul71689, CSCum85086 Checking the box just started using

Re: [cisco-voip] CUCM 10

With eDelivery you get a custom link to perform your download. You will need to obtain the software via the order fulfillment information provided. That is the only way to fulfill your order. Regards, Wes On Apr 7, 2014, at 11:58 AM, Michel L. M. B. Perez

Re: [cisco-voip] User still in corp directory that was removed from AD. 9.1.1.20000 (9.1.1a)

Are they still in the enduser table? What is their status? run sql select userid,status from enduser Garbage collection runs automatically at the fixed time of 3:15 AM and deletes the users marked inactive. To keep the users after deleting LDAP just do run sql update enduser set status=1

[cisco-voip] UCM, UC, UCCX, CER, TP, VOS remote account usage statistics

I am working on serviceability enhancements across Cisco Voice products and currently focusing on use of remote accounts. These are situations where partners and customers must call Cisco to get into remote account (root) to diagnose and fix problems. Having some real live remote access logs