Re: [cisco-voip] UCCX script question

ilto:ray.masla...@gmail.com] >> *Sent:* December 31, 2016 12:35 PM >> *To:* Terry Oakley <terry.oak...@rdc.ab.ca> >> *Cc:* cisco-voip@puck.nether.net >> *Subject:* Re: [cisco-voip] UCCX script question >> >> >> >> Terry, >> >> You can find g

Re: [cisco-voip] UCCX script question

ssistance. Thank > you. > > > > *From:* Ray Maslanka [mailto:ray.masla...@gmail.com] > *Sent:* December 31, 2016 12:35 PM > *To:* Terry Oakley <terry.oak...@rdc.ab.ca> > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] UCCX script question > > >

Re: [cisco-voip] UCCX script question

Thanks Ray. Some very good examples and some great assistance. Thank you. From: Ray Maslanka [mailto:ray.masla...@gmail.com] Sent: December 31, 2016 12:35 PM To: Terry Oakley <terry.oak...@rdc.ab.ca> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UCCX script question Terry, Y

Re: [cisco-voip] UCCX script question

Terry, You can find good examples of scripts that will help you with this in Cisco's script repository. You can download what I believe is the latest here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

[cisco-voip] UCCX script question

Does anyone have an example of a UCCX script that has the ability for a call centre or service desk to change a prompt? An example would be based on our ServiceDesk wanting to change the welcome prompt to inform the caller that 'all services are working' to 'email is down' etc. I was hoping

Re: [cisco-voip] UCCX Script question - can we query agent status from within the script

Cisco is correct, you need a third party server that can either query the UCCX database (not recommend) for the reason code or the UCCX CTI protocol. It's for this reason we built just such a solution for our customers that needed a bit more intelligence than is afforded by the reporting step.