Word of warning,
I have just upgraded from UCCX 10.5(2) integrated with IM and Presence
10.0(1) and I'm hitting bug CSCur84150
Soon as UCCX came online IM and Presence CPU spiked to 99%. Now during the
day jabber will go offline and presence status will not update.
I hope that Cisco confirm its
We have a UCCX queue that has the logic that if all agents are Not Ready,
it will send the call to voicemail. This particular CSQ has a small number
of agents so we're running into the problem where all agents are Not Ready
because one or two agents are making outbound calls. Any suggestions of
I’ve been going with 10.6(1) and has been solid so far.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan
LaFountain (rlafount)
Sent: Thursday, February 26, 2015 7:58 AM
To: Andrew Grech; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX 10.5(2) Bug - Presence
Hi Andrew,
It looks like we did indeed make a change in UCCX 10.6(1) where CAD sends less
requests to CUPS. The bug you cited is a severity 6 on CUPS to handle the
situation better, but the real bug on CAD is CSCur99802 which is resolved in
10.6(1) and is a severity 3 bug.
HTH.
Thank you,
I figured it out… you kinda need to add your route group to your route list….
Doh!
Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebookhttps://www.facebook.com/heliontech?ref=hl |
Twitterhttps://twitter.com/HelionTech |
Ah! And yes, route lists require route groups. ☺
+Chris
TME - MediaSense and Unity Connection
From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com]
Sent: Thursday, February 26, 2015 12:15 PM
To: Chris Ward (chrward); Bill Talley
Cc: cisco-voip@puck.nether.net
Subject: RE:
CSR 15 will read your mind and pick the route group(s) you meant to add to
your route list(s).
On Thu, Feb 26, 2015 at 11:22 AM Matthew Loraditch
mloradi...@heliontechnologies.com wrote:
I figured it out… you kinda need to add your route group to your route
list….
Doh!
Matthew G.
I'm hoping to group my software (CUCM) MTPs into a media resource group that is
not assigned to any list or device. As far as I know, as long as a media
resource is in a group, it's removed from the default group that anyone can
access.
Now, that being said, as far as I understand, an IOS
10.6 Finesse, just making call from the agent phone (following up on VM
generally)
--
Ben Story
CCNP, CCNA, CCNA Wireless, CCDA
ben.st...@gmail.com
ben.st...@gmail.com
@ntwrk80
http://showbrain.blogspot.com
http://rand0mw0rds.blogspot.com
From sour-faced saints and silly devotions, good Lord,
Don’t forget to add codec passthrough on all your MTP’s. otherwise it will pick
software ones over the hardware ones.
Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
[twitter]https://twitter.com/CollabSensei
Thinking off the top of my head, the simplest solution would probably be to
add a new primary line to their phones, and bump the ACD line down to line
two. This way, when they make the outbound call, their ACD line stays idle
and they stay Ready.
A more complex option is to use some advanced
What version of UCCX? CAD or Finesse? Outbound subsystem or just making
calls from Agent phone?
On Thu, Feb 26, 2015 at 10:50 AM Ben Story ben.st...@gmail.com wrote:
We have a UCCX queue that has the logic that if all agents are Not Ready,
it will send the call to voicemail. This particular
Is smart call home worth turning on in the UC 10.5 versions? I'm having a hard
time seeing from the documentation if there is a lot of value to it. It's not
clear to me either how much system information it sends to Cisco on a regular
basis and whether we should have any privacy concerns with
Just following up on this thread.
I've read through a number of documents, and I'm beginning to really like the
idea of trusted relay points.
I'm hoping to set up a IOS software based MTP and configure that as TRP (using
the firewall traversal command). I'd also set it up as codec
My voice gateways currently have the following setup:
!
voice-card 0
dspfarm
dsp services dspfarm
!
Now, from what I've read, the dspfarm command is used to invoke/enable DSP
Sharing, which is strongly discouraged. And is typically used when sharing DSPs
across voice cards and only
I’ve never removed it, and never had an issue with it ☺
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio
Fulgenzi
Sent: Thursday, February 26, 2015 1:17 PM
To: Cisco VOIP
Subject: [cisco-voip] to dspfarm or not?
My voice gateways currently have the following
I create a group name “DO-NOT-USE-SOFTWARE-MTP” and put them in that.
I recall under Service Parameters you can also set them to not run.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio
Fulgenzi
Sent: Thursday, February 26, 2015 1:13 PM
To: Dennis Heim
Cc: Cisco
I use it on a secondary router just for DSP resources as my main gateway
did not have room to add more. I have never had problems with it
On Thu, Feb 26, 2015 at 12:26 PM, Jason Aarons (AM)
jason.aar...@dimensiondata.com wrote:
I’ve never removed it, and never had an issue with it J
Parlance has a product, Operator Assistant, to do this as well. They changed
their pricing model so you just pay a fee for the service which includes
everything. They indicated they can do individualized greetings for auto
attendants, custom directories, the works. If this is something you want
I have two Connection 10.5.1.11900-13 server on same subnet, RTMT has some lost
connection to peer errors from middle of afternoon.
Any known issues others have seen?
___
cisco-voip mailing list
cisco-voip@puck.nether.net
The good news is that per Cisco there are ZERO bugs with Unity Connection 10.5.
Defect free software!
[cid:image002.jpg@01D05204.FE3000D0]
From: Jason Aarons (AM)
Sent: Thursday, February 26, 2015 8:40 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: Any known issues with Unity
Logs show lots of SBR (spit brain recovery) messages, lost heartbeat, etc.
Time for TAC.
From: Jason Aarons (AM)
Sent: Thursday, February 26, 2015 8:40 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: Any known issues with Unity Connection 10.5.1.11900-13 and database
SBR?
I have two
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