Re: [cisco-voip] 'buzz' secretary's phone?

Yes InformaCast can do this. But what we did was just add a speed dial on the Supervisors phones and then add a NON-DID to the secretary's phone that says Boss is calling (not really but tell them that any way). Now the boss has a direct line and the secretary has a line that she knows she

Re: [cisco-voip] 'buzz' secretary's phone?

more Coffee, bring me a doughnut. Good luck Neal Haas From: Erick Wellnitz [mailto:ewellnitzv...@gmail.com] Sent: Monday, February 24, 2014 1:59 PM To: Haas, Neal Cc: cisco-voip Subject: Re: [cisco-voip] 'buzz' secretary's phone? We already have that set up. The problem this user has

Re: [cisco-voip] 8 channel GSM gateways?

We have done something a little different, Cisco Router with Verizon Data card, put cisco phones on the edge. Not your case, But could you get a SIP provider, would that not be cheaper solution than Cell Phones Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On

Re: [cisco-voip] CP-7937 EOL

It may look like a calculator, but it's the best TI-81 that I have had in a long time. 1. You can connect 2 of them together for better large room coverage. 2. You can do wireless MIC's, for additional $$ 3. I think the sound is better (and looks better). 4. You can

Re: [cisco-voip] Cisco Call Recording Solution

Voice Print, we use them for 911 recording and they have very good prices, very good support. www.vpi-corp.com Neal Haas -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ken Rhodes Sent: Wednesday, May 28, 2014 10:02 AM To:

Re: [cisco-voip] 2911 with PVDM-3 and 3x9971s and no Video Conference Homogeneous

Do you have the “Video Capabilities” Enabled and “RTCP for Video” Enabled on the Devices phone Configuration? Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Thursday, June 12, 2014 7:07 AM To: Brian Meade Cc: cisco-voip

Re: [cisco-voip] Disappearing Agents in CAD

I had this issue about a year ago with a 9.x version. I uninstalled and re-installed supervisor desktop. Haven't had an issue since then. Neal Haas IT Analyst, Communications Please report Troubles to the Help Desk. 559-600-5900 Telephone (559) 600-5890 FAX (559) 455-4747 County of Fresno

Re: [cisco-voip] Emergency Communication

I agree with Anthony, Singlewire is the way to go, we have it here and it works great. Look at their 911 options. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Wednesday, July 16, 2014 10:35 AM To: Lisa Notarianni Cc:

Re: [cisco-voip] UCCX Wallboard Query

Does Const SQL_Command = select * from rtcsqssummary” Work? Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Collins Sent: Wednesday, August 20, 2014 6:57 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] UCCX Wallboard Query Hi All, I’ve got

Re: [cisco-voip] C240M3 16 drives for CUCM/UCCE

Raid 10 all of the way! We have 4 C240’s. (Setup 2 Raid 5’s – then create them into a Raid 10. There is no button that just says create a Raid 10 from the bare drives.) Neal Haas IT Analyst, Communications From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Hyde

Re: [cisco-voip] CUCM 7.1.5-12009-1 direct upgrade to 10.5?

It's been awhile, but we had an ES 7.1.5. This ES was for a Raid driver issues with the MCS. We upgraded to 8.X (don't remember the exact ver.) but the UPGRADE reverted back to the Raid driver issue. We ended up rebuilding with a fresh install to each of the subs - then did the pub. Check

[cisco-voip] Upgrade Question

So just checking with people, what is an estimated cost to have an outside company virtualize your environment? (Just to show up and do the work, company already has the UC Chassis) $5,000 or more? Any companies that have paid someone to do this type of work want to share? My boss asked me

Re: [cisco-voip] Upgrade Question

We are CUCM 9.X, 4 MCS's 5000 phones. Straight MCS to VM no upgrade. thanks Neal Haas From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: Tuesday, September 09, 2014 2:04 PM To: Haas, Neal; cisco-voip@puck.nether.net Subject: RE: Upgrade Question I guess it depends

Re: [cisco-voip] UCCX Reporting

Do you know if you use Historical reporting or CUIC? Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian Meade Sent: Thursday, September 18, 2014 11:33 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] UCCX Reporting Hey all, I know nothing about

[cisco-voip] Phone Configuration

We use several Translations services, is there a way to configure a phone to join into a phone call without pushing anything? Basically, our Employees call translation service and gives the account information, then gestures to the client to pick up the phone, at this point the client phone

[cisco-voip] Phone question

Is there a way to have a phone when picked up automatically conferenced into an ongoing call? We have a walk up counter they call a lot into a translator service, we want to make it easy for the client to get onto the call. Simply just pick up the handset. Is this possible? Neal Haas

Re: [cisco-voip] Phone question

James We use these, they work well (we use valcom at our Coroners Facility - they push that button 20 - 40 times a day without issue), and there are others like (www.cyberdata.net/products/voip/digitalanalog/intercom_endpoints.html) I Have used cyberdata for another application I reset that

Re: [cisco-voip] CUCM 8.6 promotion of new pub

All subs will need to be rebooted, hence the re-registration of all phones. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of TG Sent: Saturday, November 01, 2014 7:23 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] CUCM 8.6 promotion of new pub Hi

Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

It just took us 39 days to get our licensing for 9.1.1 to 10.5 Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bill Talley Sent: Thursday, December 11, 2014 3:50 PM To: Josh Warcop Cc: cisco-voip Subject: Re: [cisco-voip] licensing turn around time 8.6 to

Re: [cisco-voip] CUCMC 10.5.1 to CXN 10.5.1 with SCCP number of rings 4 before answer

Check CPU usage on the VM, we just encountered a bug were CPU is at 100%, had to go to failover and everything is working fine now. This really hit OWA, but response time for everything was really slow. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason

Re: [cisco-voip] UCCX 9x Desktop Administrator Work Flow Configuration Reason Codes gone?

You will also noticed that you can only select 1 reason code now, older version you could select multiple. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Monday, January 19, 2015 11:03 AM To: Anthony Holloway Cc: cisco-voip

Re: [cisco-voip] unity connection full mailboxes - notifying callers

Message- From: Erick Bergquist [mailto:erick...@gmail.com] Sent: Friday, January 16, 2015 8:39 AM To: Chris Ward (chrward) Cc: Haas, Neal; Justin Steinberg; Cisco VOIP Subject: Re: [cisco-voip] unity connection full mailboxes - notifying callers Thanks for the additional info. Guess

Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

10.5 is VM only, 8.6.1 usually was MCS hardware. To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, the upgrade 9.1 to 10.5(2)SU1. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Friday, March 27, 2015 7:30 AM

Re: [cisco-voip] Permission Information for helpdesk user to be able to add End Users in CCMAdmin

Sorry, “Seems a helpdesk admin role would have been included in the box!” this is Cisco we are talking about…….. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Tuesday, February 24, 2015 1:56 PM To: Kevin Przybylowski; cisco-voip

Re: [cisco-voip] CUCM 10.5 and OpenText 10.6

We had the same thing with our Accuroute Fax server. We called TAC and it was the time out on the SIP trunk needed to be increased. As soon as we called in the TAC person had us fixed up in minutes. I don’t know the exact thing that had to be changed; the guy that did the work is out this

Re: [cisco-voip] What is better than MediaSense for recording calls?

I have used: Calabrio – for are call center agents can we say $$$, and the it doesn’t have the in-depth management that I would like. WFM is nice! VPI – We use this for EMS and 911 Calls. If you screw up people could die. Price is good and easy to use. Great product. We looked at media

Re: [cisco-voip] freeware billing server

, Neal Haas Neal Haas IT Analyst, Communications Please report Troubles to the Help Desk. 559-600-5900 Telephone (559) 600-5890 FAX (559) 455-4747 County of Fresno Information Technology Services Division 1020 S Tenth St Fresno, CA 93702 From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net

[cisco-voip] Leap Second - 6/30

Could the Leap Second on June 30th cause any issues with the Call Managers/Telephony? Anyone worried? http://www.usatoday.com/story/news/nation-now/2015/06/09/leap-second-atomic-clock-earth-rotation/27786459/ Thank you, Neal Haas ___ cisco-voip

Re: [cisco-voip] Changing the enable password on VG224/2901/2911/881's

TAC can reset them for you, or just boot a Linux distro and reset them yourself (2nd one is not supported :) Thank you, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of norm.nichol...@kitchener.ca Sent: Saturday, August 22, 2015 8:13 AM To:

Re: [cisco-voip] BLF Pickup button

: Michael T. Voity [mailto:mvo...@uvm.edu] Sent: Monday, November 16, 2015 7:40 AM To: Haas, Neal; 'voip puck' Subject: Re: [cisco-voip] BLF Pickup button Neal, Thanks for the response,That thought did cross my mind, the users didn't want it that feature. -Mike Michael T. Voity Network

[cisco-voip] New 8851 Phones

So we got some 8851 phones into test. Only thing we don't like is on a multi-line setup the last line you talked on is selected as primary. How do you force the primary line to always be the first line? You can do this on the 7965 phones.. Thank you, Neal Haas

Re: [cisco-voip] CUCM with Lync RCC

Translated “To work properly though, Microsoft wants to be the ingress for all your calls” MS wants you to ditch Cisco and go with their Phone system :> Thank you, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matt Slaga (AM) Sent: Tuesday, September 29,

Re: [cisco-voip] Helios IP Uni intercom units Dual Button.

Are they on the correct VLAN? You might need to force this on the switch port. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Collins Sent: Wednesday, June 8, 2016 8:18 AM To: Cisco VoIP Group Subject: [cisco-voip] Helios IP Uni

Re: [cisco-voip] Trouble Getting 8831 to register

You might see this: https://supportforums.cisco.com/discussion/11905636/cisco-cp-8831-phone-not-registering Thank you, Neal Haas Neal Haas IT Analyst Please report Troubles to the Help Desk. 559-600-5900 Telephone (559) 600-5890 FAX (559) 455-4747 County of Fresno Information Technology

Re: [cisco-voip] Installation new phone firmware cop file installation

Just on the TFTP server. Thank you, Neal Haas Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Reto Gassmann Sent: Friday, January 29, 2016 6:55 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Installation new phone firmware cop file installation

Re: [cisco-voip] UCCX 9 prompts gibberish

I use audacity all of the time to convert to a “Cisco” format.. here are two links for you http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/ http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/

Re: [cisco-voip] UCCX 9 prompts gibberish

, 2016 7:17 AM To: James Buchanan <james.buchan...@gmail.com> Cc: Haas, Neal <nh...@co.fresno.ca.us>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UCCX 9 prompts gibberish ​yes seen them but again they save it in g711's. also in the new audacity there is no​ CCIT U-Law !! On

Re: [cisco-voip] cucm9 insert Local enduser via bat AD sync enable

How about an Application user account or an End User account? Thank you, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas Wali Sent: Thursday, February 18, 2016 10:38 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] cucm9 insert Local enduser via

[cisco-voip] 8851 Rollout

We are going from 7900 series phones to 8851 phones. Is there a software that will copy SCCP phones to SIP phones? Neal Haas ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] 8851 and Transfers

We have 8851 phones, just upgraded to the new firmware, now we have issues. When a phone call is in the process of being transferred and a new call comes in the phone will not let you finish the transfer. How can we stop this issue? Anyone have a solution - besides rolling back the firmware?

Re: [cisco-voip] 8851 and Transfers

No side Car, and this is a shared line across multiple phones. Thank You, Neal Haas From: Carlo Calabrese [mailto:carlo_calabrese2...@yahoo.com] Sent: Wednesday, October 5, 2016 2:17 PM To: Haas, Neal <nh...@co.fresno.ca.us>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip

Re: [cisco-voip] Nuance/UCCX 10.6

Looking for a basic example of this process: 1. UCCX Record Message Step. 2. Deliver message to Agent. Thank You, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Tanner Ezell Sent: Tuesday, October 11, 2016 9:48 AM To: Aaron Banks

Re: [cisco-voip] ATT BVOIP outage

Yep, seeing outages in Fresno Thank You, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Michele Harttree (Americas) Sent: Monday, April 3, 2017 10:35 AM To: Mergenthal, Chase ; Balk, David ;

Re: [cisco-voip] ATT BVOIP outage

We have noticed that if you dial the full 11 digits, the call has a better success rate of going through. Thank You, Neal Haas NSE, Communications From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, Neal Sent: Monday, April 3, 2017 11:03 AM To: 'Michele Harttree

Re: [cisco-voip] Question regarding Rightfax Configuration and "Transmission Error"

Do you use SIP or PRI, we use PRI 99.9% of the time, ATT does not allow T.38 over SIP. I will likely get a SIP trunk from Comcast or Time Warner in the future, they both do T.38 over SIP. Both say they can do Faxes without issue. Thank You, Neal Haas From: cisco-voip

Re: [cisco-voip] Anti-Tromboning Tie Lines to PBX

Back in the Day we had 11 Nortel PBX’s. I think that we had 11 PRI’s registered as MGCP. I don’t think we ever got the PRI’s to drop calls when a phone was transferred back to CUCM. Our next step was to look at SIP, but it just was not worth the cost to put a SIP trunk on the Nortel PBX to

Re: [cisco-voip] Configure 3845 router for 911 calls.

Everything is done in the CUCM. Pots are configured with MGCP. Create New Partition. (site Name) Assign 911 Route for site A to Site Partition 1 Assign 911 Route for Site B to Site Partition 1 Assign all other Routes to both Partitions. Only 911 calls are treated different per site - if you do

Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

We try to block Java as a whole on our network, to many security holes. When will Cisco Drop Java and move to HTML 5? Thank You, Neal From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Thursday, August 17, 2017 6:52 AM To: Abhiram Kramadhati

Re: [cisco-voip] 4g Router for site remote access?

Yes we use them, Verizon is the best connection in our area. Cannot do VoIP calls over them. We have 1 out of 4 that needs to be reset every night. Could be the tower we are connecting to. I actually used another type cradle point. You can do two SIM cards. Worked good. They use cradle point

Re: [cisco-voip] CDR on cucm analysis reports

I don’t think you can do more than 60 days on CUCM, it just does not have the storage to do that. We use Variphy Insight. They will give you a demo for a month or two. Vary easy to setup. Thank You, Neal Haas NSE, Communications Please report Troubles to the Help Desk. 559-600-5900 Telephone

[cisco-voip] Call Limiting

I am working on a project to track calls by ID. I thought law firms might have this, but can't find any that work with CUCM. 1. Unique ID 2. allow only Unique ID to call specific numbers 3. Limit call to 5 minutes. 4. Record all calls 5. Generate reporting by

Re: [cisco-voip] call queue light (BLF) for UCCX calls in queue

That would be cool never thought of that. We usually do one of two things. 1. Send email if no one is logged into the queue, 2. Phone log in, this will show you the actual number of calls in the queue. Thank You, Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On

Re: [cisco-voip] Voicemail history

1. What does your company want for a retention period for deleted VM. We started at 2 weeks, now I think we are 6 weeks. 2. for regulatory or legal requirements (state or local laws) what are those, we post on an MOU we only keep them for a specific period of time. If we have a request for

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

] Sent: Thursday, December 14, 2017 7:51 AM To: JASON BURWELL <jason.burw...@foundersfcu.com> Cc: Haas, Neal <nh...@co.fresno.ca.us>; NateCCIE <natec...@gmail.com>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color Thanks for y

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

From: Bill Talley <btal...@gmail.com> Sent: Wednesday, December 13, 2017 7:12:32 PM To: Haas, Neal Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color We have the same issue and have been unable to find a fix short of reverting to

Re: [cisco-voip] Lights for Calls in Queue CCX

Has anyone developed a Network attached electric zap……. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben Amick Sent: Friday, February 2, 2018 7:39 AM To: Matthew Loraditch ; Brian Meade Cc: