[Framers] Long Processing Time after a Frame file opens - Latest Frame Versions

[ORAN PETERSEN]

After a file opens and you click on it, it goes into "spin mode" and grinds 
away for sometimes as long as a minute, depending on file size. Often with two 
or more files opened, it freezes in this mode and must be killed with the task 
manager. This also happens when you copy a large section of text. This is 
particularly a nightmare when you are trying to copy/paste between two files in 
the same Frame session.
This happens on all computers (Win 10), high-end fully updated computers and 
Frame version 15.0.6.956
This has been chronic with Frame 14 and 15, all computers. A 200kb file cranked 
for 25 seconds with Frame "Not Responding" in gray-out mode. It also often 
shrinks down in window size to about 1 x 2 inches and must be minimized and 
expanded, and resized to get it back usable
Does anyone know what it is doing, and more importantly, how to stop it?

Thanks
Oran
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Re: [Framers] FM2019: Stopping the Save As PDF Process

[ORAN PETERSEN]

Hi Yves
I have the same issue. The Save As PDF freezes at the very end, does not save
the file and "locks up" Frame. Nothing seems to allow you to escape without
doing a force quit of Frame with the task manager. This happened frequently to
me when Frame 2019 first came out, after the first update. Often, just repeating
the Save As again would work. The problem went away for a while, but recently
came back big time. I have experienced about 20 of these freezes in the last
three weeks or so, and sometimes I need to repeat three times to get a save.
Very annoying! I put in a Frame bug #5253 on this issue, but since it is so
random and non-repeatable I think Adobe has given up trying to find and fix it.
I am gratified that someone else has this issue and not just me. Maybe there are
more out there and we can raise the flag higher to get it fixed. This happens
very often on the first try to create a PDF for a given new Frame file. On the 
2nd try it creates an empty PDF file. I create the PDF folder and point to it 
for the Save As. I then have a chance to get a good PDF most of the time. Wow.
I also have a 2nd big issue with Save As. When I Save As a PDF to the same
folder as the Frame file, it "completes" and makes a PDF, with a message that it
was successful, but the PDF is empty and flagged as corrupted when you try to
open it. My workaround on this is to create a PDF folder inside the main folder
and do the Save As to that folder. Save As then creates a valid PDF in the PDF
folder, and strangely enough, often duplicates the PDF in the main folder as
well. Weird. This is also a pain. In some cases I have had to resort to a "Print
to PDF" to get a satisfactory output, which has its own issues.
And I agree with you that the Publish Pod is a super pain for making PDFs with 
Frame
2019. It would be very nice if Adobe reverted the Save As PDF to work using only
Frame Menu "PDF Setup" controls and the PDF setup functions from the print
dialog. 
Oran

> Message: 1
> Date: Wed, 5 Jun 2019 14:41:04 +0200
> From: Yves Barbion 
> To: framers@lists.frameusers.com
> Subject: [Framers] Fm2019: Stopping the Save as PDF process?
> Message-ID:
>   
> Content-Type: text/plain; charset="UTF-8"
> 
> Hi group
> 
> I'm still not getting used to the (much too complicated) process of having
> to configure the PDF settings first in FrameMaker 2019 to be able to save
> my file as PDF. So I create a new Fm file and, from force of habit, I just
> choose File > Save as PDF. The process then starts and I just get to see a
> dialog with a progress indicator which says "Saving". But nothing else
> happens next and there seems to be no way to stop this process (pressing
> Esc, for example) other than doing CTRL+ALT+DEL and quitting FrameMaker.
> 
> Or is there a way to stop this "Save as PDF" process?
> 
> And is there really no other way to create PDF the good old quick & easy
> way? Or am I the only one who doesn't like the Publish pod?
> 
> Kudos to Rick Quatro by the way for his FREE RescuePDF script. ;-)
> 
> http://frameautomation.com/framemaker-2019-where-is-my-pdf/
> 
> Cheers
> 
> Yves
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[Framers] Frame 2019 Bug & Staus Update

[Oran Petersen]

Frame 2019 Bugs & Status
This is an update to my post of August 29. I have filed 4 bugs with Adobe on 
the new Frame. I have the TCS 2019 package.

Save-As PDF: (Adobe Frame Bug #5251) Hooked to the new Publish function, unless 
someone can find a setting or button to make it work as it did in earlier Frame 
versions. Not practical for those that just wish to pop out a quick PDF like we 
could do in earlier versions. It is even worse than I thought, because the 
Publish function creates a folder of the file name (without extension) AND 
creates a PDF folder inside that one. Two more layers. You also get the file 
name with a .pdf extension inside the PDF folder, with no opportunity to pick a 
name. This might be necessary to publish any number of the 7 outputs with one 
button push, but Publish and Save-As PDF need to be totally disconnected for 
most of our process flows. Right now most Frame print settings are ignored, and 
default to the Publisher settings. Frame warns you of this with an intercept 
dialog, but seemingly does not allow you to change it. There is a "Use 
Distiller" check box in the Publish settings, but it does not work. I now try 
to "Print" with Adobe PDF set as the default printer. This escapes the Publish 
crap, but you still have to choose the folder and make sure the Print to 
Postscript is unchecked. You can change the file name as well. Except, on 
several occasions the print bypassed the Save-As choice and went straight to 
PDF. You then figure out which folder. Seems to be the Windows focused folder 
at the time. Messing with the Print Settings in the Print window seems to 
re-focus it to bring back the Save-As. Weird. The distiller is not used for 
this operation. It is all inside Frame and Acrobat 2017. Even non-Adobe apps 
are done without the distiller.

Save-As PDF: (Adobe Frame Bug #5253) Frame Freeze! When the progress bar (new 
in 2019) hits 100% it just stops, forever, unless you use the task manager to 
kill Frame. I have found no other way to break out of this. Has now happened at 
least 5 times. It seems to work the 2nd time OK. Not sure of the trigger. Only 
seems to happen with Save-As PDF. No problem with this for the other print 
functions so far. No error message, no "Not Responding" indicator, no crash.

Frame Window sizing across dual monitors with different resolution: (Adobe 
Frame Bug #5252) Frame finally got this fixed in Frame 2017 and now it is 
broken again in Frame 2019. This is a real pain when you use two monitors with 
significantly different resolutions, which I do. I found that by making the 
lower res monitor the "Main Display" that the Frame window text, etc. is OK on 
the lower res unit, but goes tiny if you move the window to the high res 
monitor. This means you cannot put dialog boxes on the high res monitor because 
they are not legible with the small font. Dual monitor use is now not an option 
with my setup for Frame authoring.

"Go To Next" triangle (pointer) on the Frame window footer is 
inoperative/missing: (Adobe Frame Bug #5254). When on the First or Last page 
you see the small version of the triangle, but it does not work. When on other 
than First or Last, the triangle is simply gone. Page Down key is your 
alternative, or use the "Go To Page" dialog.

I am very close to remaining with Frame 2017 until this stuff gets fixed. The 
file management & processing for PDF is just too messy. And I need the displays 
to work as they did in the 2017 version as well.

If anyone has found fixes, workarounds or settings to help with this stuff, 
please let me know.

I have been a Frame user, and Frame expert in a large company, since the 
beginning, 1980’s until recent retirement. I should know better than to take on 
a new version out of the gate. I was a beta tester in earlier days, so I have 
seen all of the new version disasters and more.
Oran Petersen
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Re: [Framers] FrameMaker 2019 Issues and First Look

[Oran Petersen]

In answer to Caroline's question below:
Ever since day-one the rule has been that you should have only one version of 
Acrobat on your machine. When I was working for a large company managing this 
stuff, one of my biggest issues was those who intentionally or accidently 
loaded two version on their machine, which usually destroyed the ability to 
successfully create a PDF that worked correctly. Even Reader and full Acrobat 
on one machine could cause issues. I would have to uninstall all of them and 
re-install the correct one. 
For the later versions, Adobe installation now removes other versions for you. 
So my 2 machines now have only Acrobat 2017, which is the version that comes 
with TCS 2019. There is now no sign of DC or earlier versions on my machines. 
2017 should convert PF to Word very nicely, better than earlier versions, so 
should not be an issue for you. The install added an ACROBAT menu item to Word 
and other Office 365 products, which work well. I have also printed to PDF from 
older applications with no issues so far. None of them use or need the 
distiller. As I stated, earlier, the distiller seems needed only to convert 
postscript (ps) files.
I surmise that it is best to install Acrobat last so that it can set up the 
other apps for you.
Oran Petersen
---

From: Caroline Tabach 
To: "An email list for people using Adobe FrameMaker software."
 
Subject: Re: [Framers] FrameMaker 2019 Issues and First Look
Message-ID:
 
Content-Type: text/plain; charset="UTF-8"

Question.

If Acrobat DC is installed on the computer, how do they influence each
other.

I use it to fine tune files created in Word.
To export from PDF to Word.

Is there an order of installation for these?

Caroline Tabach

?? ??? ??, 29 ????? 2018, 22:44, ??? Oran Petersen ?<
orand...@comcast.net>:
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[Framers] FrameMaker 2019 Issues and First Look

[Oran Petersen]

TCS 2019 
I have purchased and installed this new version on two Win 10 computers, fully 
updated with version 1803. One is a Surface Book with a native resolution of 
3000 x 2000. The other is a Surface Pro 3 with a native resolution of 2160 x 
1440. Both have a 2nd monitor of 1920 x 1080. This is now a 64 bit program.

*The initial download from Adobe failed, showing complete when in reality it 
did not complete, making it impossible to install. An Adobe tech did a “back 
door” alternate process to fix that, and was helpful with the download and 
install.

Thoughts and issues so far for FrameMaker 2019 include:
The display scaling is broken. The main high-res monitor is great, with 200% 
text scaling on the Book and 150% on the Pro 3. But when you move the window to 
the 2nd monitor it does not rescale, making the text, menus, etc. huge. All 
other apps, including Frame 2017 work as expected. This makes Frame 2019 almost 
unusable on the 2nd monitor, or imagine, on any lower res monitor. 1080 is not 
the newest, but is not old either. It is awful at even the lowest text display 
setting of 100%. Frame 2017 had some display issues, but the scaling worked 
fine.

The PDF engine is a complete remake. The TCS uses Acrobat 2017, the latest 
version. The processing no longer uses the distiller. It is all internal. Frame 
“Save As” PDF does not allow you to choose your file name or storage location. 
The location must be set first in the Publish pod and is not held on a file 
basis. Frame Print Setup does allow you to choose an output folder, but the 
Publish output setting overrides it, so I see no value there. The only purpose 
for the distiller now seems to be to process postscript files to a PDF. Making 
a PDF in Word, Excel, etc. does allow choices for name, location, etc.

You must set the Win 10 file associations to use Acrobat 2017 as a default for 
the PDF extension. If you don’t, you get nothing; no file, no error message. 
This may be the issue for Susan Corcoran on her Thursday post of blank PDF.

So, overall, settings and management and creation of PDF with Frame 2019 needs 
work. Lots of it. Very confusing and convoluted with lots of broken code and 
different places to set things, some of which do not work. They did not get the 
interface between PDF in and out of Frame correct. Settings often do not “take” 
because they are stepped on by the Publish function.

The color management is now totally automatic. There is no choice of RGB or 
CMYK anywhere. Evidently the new engine determines the color model for each 
graphic and uses it for processing. This is an improvement if it works. This 
was another of Susan's issues.

So the fixes needed include:
*Display scaling across monitors with different resolution. (High Priority)
*Save As PDF needs to work as it did in Frame 2017. Publish functions should be 
an alternative, not a requirement. The Frame settings should have priority and 
not default to the Publish Pod settings.

As a workaround right now, most of us will probably use the Publish pod for 
everything. A real pain.
-Choose the Source Document
-Choose the output type (PDF)
-Create or Choose a settings file that is what you want
-Choose an Output Folder
-Hit the “Generate selected Output” Icon in the pod
-Hit the “View Output” Icon as desired.

Wow. This is an improvement? Before I could set up the PDF in Frame once for a 
file and it would work for that file every time, and I could choose a file name 
and location if desired. The default file name and folder was always the Frame 
name and Frame storage location. This was much better.

The above is a quick overview of a quick look at TCS 2019. There may be 
settings and methods to fix some of this that I have not learned yet. 

Your input is appreciated.
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[Framers] Win 10 Build 1803 Breaks FrameMaker Ability to make PDF.

[Oran Petersen]

On May 2nd I upgraded all 4 of my Win 10 machines to the latest build, 1803. 
This is a major do for Win 10. Today I unsuccessfully attempted to create a PDF 
from Frame. Save As PDF, Print, Print to file, etc. all gave the same 
FrameMaker error: "Cannot print because the selected default printer is not 
compatible with FrameMaker. (cannot query escape 768)". I changed the default 
printer and tried different methods with the same results. I tested both 
FrameMaker 2017 (TCS) and FrameMaker 2015. I tried two different computers, one 
with 2015. Same results. Creating a PDF from Word or other non Adobe apps works 
fine.
I then rolled back Win 10 1803 to the previous build, and all became well. Bear 
in mind that unless you disable the builds, it will come back like the build 
from hell. I created one PDF, and then checked Win Updates. It was already 
installing 1803 again within about 10 minutes. I paused it to shut it down.
If anyone has a cure for this please let all of us know. I see this as a major 
bug between Adobe and Microsoft that they will have to fix. It is amazing to me 
that two major Adobe products, both part of a common suite, stop talking due to 
a Win OS upgrade.
If you have more info on this, please share.
Oran Petersen
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Re: [Framers] active URLs spanning more than one line

[Oran Petersen]

I have experienced issues with URL's that have hyphens. I did not include the 
http://. they began with www. These resolved to garbage in the pdf. URLs 
without http:// and no hyphen resolved correctly. Frame assumes the http:// in 
most cases. While your problem is somewhat different, I surmise that the 
several hyphens in your long string are the issue. The fact that only the 
https:// is hot further supports this premise.

For troubleshooting, I would remove the hyphens to confirm the quality of the 
resulting link, particularly the hot portion. Of course it will not work, but 
you will have discovered the problem. In general, I have found that hyphens in 
URLs are a bad idea.
Oran Petersen
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Re: [Framers] table footing - possible only on last page

[Oran Petersen]

By definition, table footings are at the bottom of each page of a multiple page 
table. There is really no other reason for a footing to exist. What you want is 
another body row, with custom formatting if you wish, to have it look different 
to represent the footing information.

Date: Thu, 10 Nov 2016 11:50:42 -0800 
From: "Monique Semp"  
To:  
Subject: [Framers] table footing - possible only on last page ? 
Message-ID: <3A0A16166ACE4A9B8049C6C62B7479D6@WQI1509Dell> 
Content-Type: text/plain; charset="UTF-8" 

Hello, Framers, 

(FrameMaker 2015) 

Is it possible to have a table footing appear only on the last page of a table 
that spans two pages? (I don?t think so, and nor do I think it particularly 
desirable. But a reviewer wants it so.) 

Thanks, 
-Monique 


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Re: [Framers] Section Numbers and Generated Files

[Oran Petersen]

Adobe unwisely hooked up the "new" SectionNumber and Sub-SectionNumber 
variables to the 'new at the time' Hierarchical books functionality. This goes 
back to version 8 or 9. To use SectionNumber variables you must nest the 
"Section" files as children of the Chapter file(s) in the book.
In our implementation and for many others, we cannot use these layered books, 
making the variables worthless to us.

For the past 15 years or so we have used the "VolumeNumber" variable to 
implement the Section numbers. It does not have this stupid nested book hookup 
and will work just fine in an un-nested book. Just use <$volnum> in your 
generated files reference page in place of the <$sectionunm> and you are done.

Remember, ChapterNumber, SectionNumber, Sub-SectionNumber  and VolumeNumber 
variables are designed to control page number sequencing in files within a 
FrameMaker book. To autostep numbering within a file you use the paragraph 
autonumbering functions.

So if you want a file for each chapter and section, and if you nest the section 
files in a folder in each chapter as desired in your book, the SectionNumber 
variable will work as you wish.

The VolumeNumber variable has the same rules (unique file in a book for a given 
Chapter/Section (volnum) except that you do not need to use a nested book. Just 
be sure to set each file in the book under Format-Document-Numbering and do a 
book update to see the results of your work.

If you have questions, email me directly
Oran Petersen
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Re: [Framers] Pod Font Size

[Oran Petersen]

The Disable display scaling on high DPI settings checkbox is in the same place 
on all Windows versions.
Go to Programs(x86) Adobe > FrameMaker (your version) and right-click on 
FrameMaker.exe to open the FrameMaker.exe Properties. Open the Compatibility 
tab and check/uncheck the box. It is the exe file you want, not the shortcut.

Not sure if this will help your issue with font size.

Oran Petersen
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Re: Frame 11 license becomes trial license

[Oran Petersen]

This happened to me about 2 weeks ago for F11 on my Win 8.1 machine. Seems that 
Adobe lost its brain for some on the activation intelligence.
I chose the option install with a license, opened my Adobe account and 
entered the key. It came back activated and ready to go instantly.

I highly recommend that you know your AdobeID, password, and license key. I 
keep these on my machine and in a safe place for quick access. The fix for me 
was about 2 minutes.
  
On Fri, May 8, 2015 at 6:05 AM,   michael.schwa...@teradyne.com  wrote: 
 My Frame 11 license has stopped working.  This hasn't happened to any of my 
 colleagues.  One day, I was using ePub and Frame to generate .chm output. 
 The next morning, when I tried to do the same, Frame popped up a screen 
 telling me to request a trial license.  This caused an ePub error because it 
 couldn't start Frame.  When I tried starting Frame independently, I got the 
 same thing.  I had an immediate deadline to deal with, so I set up a trial 
 licence of Frame, hoping that ePub could use it.  It couldn't. 
 
 For various reasons, I don't have the information I need to access Adobe 
 support.  I'm hoping I can do that on Monday.  But, in the mean time, has 
 anyone had this experience?  Any idea why it's happening?  Any way to keep 
 it from happening? 
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Unicode Font Characters in Frame 8 through 12

[Oran Petersen]

I teach my students to make a shortcut to the Windows character map for 
convenience. The FrameMaker character map is awful. I point it out to my 
students, we have a good laugh and then forget it. 

Copy/Paste from the Windows map works well for us. 

I had no trouble with the infinity symbol with either Arial or Arial Unicode MS 
although the MS version is smaller. (Frame 11) 

I choose not to change the registry to use the Alt sequences. Most find the 
Windows character map satisfactory. 

One thing I did not see mentioned is that you must paste Rich Text Format. If 
you paste as text you get ? in most cases. 

Some of us set up our Maker.ini file to paste text only as a default. This 
solves many issues when you copy/paste from Word and other such programs. 
However, you must then select Paste Special from the menu and choose Rich Text 
Format to get the correct symbol. Could be that is why some computers work and 
others do not. 

Also, from an earlier discussion, if you open a Word file in Frame, you can use 
the character sequence \x0d in the Find box and change to nothing to clean up 
the hidden characters at the end of paragraphs that cause a number of issues. 
This is easier than a mif wash. 

Oran Petersen 

 
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Missing Font Names Problems - Another Factor

[Oran Petersen]

In the threads, I saw no mention of the default printer selection. 
Postscript printers usually have a font set loaded. 
If you select this printer as your default, Windows finds the fonts on the 
printer and allows use even though they are not on the computer. 
But when you create a PDF, you MUST use the Adobe PDF printer for successful 
results, and this virtual printer does not have the fonts, and therefore you 
get the missing fonts message. So, to clean up your files, do the following: 
-Uncheck the Remember Missing Font Names box 
-Set Adobe PDF as the default printer 
-Open and close all files in the book (you get the message for all impacted 
files) 

This permanently substitutes the fonts and will work until you again paste in 
content from other files and corrupt the file again. 
Oran Petersen
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Missing Font Names Problems - Another Factor

[Oran Petersen]

In the threads, I saw no mention of the default printer selection. 
Postscript printers usually have a font set loaded. 
If you select this printer as your default, Windows finds the fonts on the 
printer and allows use even though they are not on the computer. 
But when you create a PDF, you MUST use the Adobe PDF printer for successful 
results, and this virtual printer does not have the fonts, and therefore you 
get the missing fonts message. So, to clean up your files, do the following: 
-Uncheck the Remember Missing Font Names box 
-Set Adobe PDF as the default printer 
-Open and close all files in the book (you get the message for all impacted 
files) 

This permanently substitutes the fonts and will work until you again paste in 
content from other files and corrupt the file again. 
Oran Petersen

Bookmark Setup and Section Variables

[Oran Petersen]

I followed a couple of recent threads: Bookmarks and Section variables, and 
offer the following information based on painful experience on these topics. 

Bookmarks in Books: 
You can choose Paragraphs (or Elements if you have structured files) 
As mentioned in the thread, settings chosen during Save As PDF do not stick. 
The ?Magic? is in the first file in the book and in the book itself. Other 
files can have different tags, but ALL desired bookmark tags must be in the 
first file. 
Import Paragraphs from the first file into the book to be sure that they are 
available in both. 
Select all files in the book, including the top level book entry. 
Then, from the menu: Format > Document > PDF Setup... make your selections and 
click Set. 
Be sure and save the book. 
You have now permanently saved your settings in this book and in all the files 
in this book.

In a related thread, a user was having trouble NOT selecting a undesired 
paragraph as a bookmark. This happens for paragraphs that are used somewhere in 
the body pages, but are NOT in the paragraph catalog. We had this trouble when 
adding a text column with a paragraph tag during publishing operations. Even 
though we were using elements, this stray tag destroyed the PDF bookmarks. The 
twisted logic is simple. If the paragraph is not in the catalog, you can?t 
deselect it. But by default, Frame selects it for you. To fix, add the errant 
tags to the paragraph catalog and set up your book as discussed above. 
De-select the new entries during setup and you are good to go. 
Note: If you are using elements, you must still choose paragraphs and follow 
the full procedure above, including the save, for the setting to take. You 
cannot just choose and switch back to elements. After the save you can reselect 
elements and save again.

Elements used for bookmarks follow similar specifications. ALL elements desired 
for bookmarks must be in the first book file and in the book EDD. In addition, 
the bookmark hierarchy directly mirrors the element hierarchy. You cannot 
choose the hierarchical relationship during setup as you can for paragraphs. 
Setup is otherwise the same as for paragraphs. 

Section and Sub-section variables 
These were a much welcomed addition for us, but the Frame folks decided to hook 
them to the new book hierarchy, rendering them mostly worthless for our 
purposes. From the thread I sense that others are confused and frustrated as 
well. 
>From the book, open the numbering dialog and you see that Section and 
>Sub-section are grayed out. Create a folder (not group), add a file to the 
>folder, open numbering, and you see Section available, but Chapter and 
>Sub-section are grayed out. Add a folder at this 2nd level, add a file and 
>Sub-section becomes available, but Chapter and Section are not. We cannot use 
>hierarchical books due to processing operations, so we are not happy. 
Adobe: Can you hear us now? Disconnect the variables from the books please. 
Oran Petersen

Structured Books

[Oran Petersen]

Following the recent thread on structured books, a quick, (or not so quick) 
review of some functions and quirks might help. 
1. A book must have an EDD, same as a file, for structure to work. It must 
reflect the content file in the book.
2. A book is just pointers to content, like hyperlinks, and does not itself 
hold content.
3. Therefore a book "structure" reflects the Highest Level Elements (HLE), 
including attributes, if any, for each structured file in the book. You cannot 
edit attributes in a book. Change the file and then update the book to see the 
change in the book structure.
4. Unstructured files in the book display a "BOOK COMPONENT" element in the 
structured book. This is a Frame system value that can be changed only by 
removing or structuring the files. Generated files often have this issue 
because they do not have structure when created.
5. If you do not have a "Valid Highest Level" element in your book EDD, with a 
general rule that supports all of the HLE's in the content files, you get the 
"No Name" element because Frame does not know what you want. (If you have a 
book EDD you can change No Name to the Book HLE.
6. You can import an EDD into a book same as a content file. Make sure you have 
only the very top item in the book selected when you do this, or you import the 
book EDD into content files as well, which you will not like.
7. If you select a file in the book and import an EDD into it, you also import 
this EDD into the book. To avoid this, create a junk book for this operation 
and delete it when done, or alternatively you can re-import the book EDD into 
the book (item 6) to fix it after the fact.
8. If you do not import an EDD into the book, it takes on the EDD of the first 
file in the book. Some template masters include all of the book EDD elements in 
the EDD for this first file. I do not do this because it junks up the EDD for 
what is usually the title page.
9. To get a successful update of a book structure, you must TURN OFF every 
check box in the Update dialog box. If you do not, you will not update the HLE 
attributes and other metadata in the book structure, which causes mass 
confusion. (voice of experience)
10. If you have a No Name book, you can fix it by importing the Book EDD. I use 
"Book" as the HLE for the Book. Then select No Name and change it to "Book" 
from the element catalog. If the Book element is "Valid Highest Level" it will 
be valid.
11. A book update will not fix a No Name. You must change it once as in Item 
10. Then it will stick.
Hope this helps.
Oran Petersen

Structured Books

[Oran Petersen]

Following the recent thread on structured books, a quick, (or not so quick) 
review of some functions and quirks might help. 
1. A book must have an EDD, same as a file, for structure to work. It must 
reflect the content file in the book.
2. A book is just pointers to content, like hyperlinks, and does not itself 
hold content.
3. Therefore a book structure reflects the Highest Level Elements (HLE), 
including attributes, if any, for each structured file in the book. You cannot 
edit attributes in a book. Change the file and then update the book to see the 
change in the book structure.
4. Unstructured files in the book display a BOOK COMPONENT element in the 
structured book. This is a Frame system value that can be changed only by 
removing or structuring the files. Generated files often have this issue 
because they do not have structure when created.
5. If you do not have a Valid Highest Level element in your book EDD, with a 
general rule that supports all of the HLE's in the content files, you get the 
No Name element because Frame does not know what you want. (If you have a 
book EDD you can change No Name to the Book HLE.
6. You can import an EDD into a book same as a content file. Make sure you have 
only the very top item in the book selected when you do this, or you import the 
book EDD into content files as well, which you will not like.
7. If you select a file in the book and import an EDD into it, you also import 
this EDD into the book. To avoid this, create a junk book for this operation 
and delete it when done, or alternatively you can re-import the book EDD into 
the book (item 6) to fix it after the fact.
8. If you do not import an EDD into the book, it takes on the EDD of the first 
file in the book. Some template masters include all of the book EDD elements in 
the EDD for this first file. I do not do this because it junks up the EDD for 
what is usually the title page.
9. To get a successful update of a book structure, you must TURN OFF every 
check box in the Update dialog box. If you do not, you will not update the HLE 
attributes and other metadata in the book structure, which causes mass 
confusion. (voice of experience)
10. If you have a No Name book, you can fix it by importing the Book EDD. I use 
Book as the HLE for the Book. Then select No Name and change it to Book 
from the element catalog. If the Book element is Valid Highest Level it will 
be valid.
11. A book update will not fix a No Name. You must change it once as in Item 
10. Then it will stick.
Hope this helps.
Oran Petersen


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Windows 8 Frame 11 Icon Display Issue (touch screen)

[Oran Petersen]

I just loaded TCS4 on a new Surface Pro with Win 8. (touch screen of course) 
Frame 11 Icons and the drop-downs associated with them are all pixelated, 
jumbled and unusable. 
This includes everything at the top and bottom of the screen, and all tool 
bars. 
The main menu items and dialog boxes are OK. 
F11 is not functional with this issue. 
No sure if this is a Win 8 thing, a Surface Graphics Adapter thing or a Frame 
11 thing. 
All other programs work OK. Only F11 is impacted. 
Anyone have any experience with this, or have suggestions? 
Oran Petersen 

Windows 8 Frame 11 Icon Display Issue (touch screen)

[Oran Petersen]

I just loaded TCS4 on a new Surface Pro with Win 8. (touch screen of course) 
Frame 11 Icons and the drop-downs associated with them are all pixelated, 
jumbled and unusable. 
This includes everything at the top and bottom of the screen, and all tool 
bars. 
The main menu items and dialog boxes are OK. 
F11 is not functional with this issue. 
No sure if this is a Win 8 thing, a Surface Graphics Adapter thing or a Frame 
11 thing. 
All other programs work OK. Only F11 is impacted. 
Anyone have any experience with this, or have suggestions? 
Oran Petersen 
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RE: Add to Books

[Oran Petersen]

I teach book/composite functionality, use and operations on a regular basis. I 
show my students the Add to Books feature in the menu, and then tell them to 
forget it. The sort issue goes back to the beginning of books in FrameMaker in 
Windows. 

What I teach is: 
- Create the book, or open an existing book in which you wish to add files. 
- Navigate in WINDOWS to the folder that holds the files. 
- Sort the files in Windows in the sort order you wish in the book (as close as 
possible) 
- Select the files in the Windows folder, using the shift key for a contiguous 
selection and Ctrl-click for a non-contiguous selection as desired. 
- With your mouse cursor on the top file of the selection (important) 
drag-select the files to the desired position in the book and release. 

The files will add to the book at the chosen position in the same sort order as 
in the Windows folder. Fast, easy and works every time. 

This saves us hours of time, as we create many books on a regular basis. 

If you do not grab the top file, they sort from the grabbed file down and then 
from the top file down to the grabbed one. Not what you want most likely. 
Oran Petersen
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Add to Books

[Oran Petersen]

I teach book/composite functionality, use and operations on a regular basis. I 
show my students the "Add to Books" feature in the menu, and then tell them to 
forget it. The sort issue goes back to the beginning of books in FrameMaker in 
Windows. 

What I teach is: 
- Create the book, or open an existing book in which you wish to add files. 
- Navigate in WINDOWS to the folder that holds the files. 
-?Sort the files in Windows in the sort order you wish in the book (as close as 
possible) 
- Select the files in the Windows folder, using the shift key for a contiguous 
selection and Ctrl-click for a non-contiguous selection as desired. 
- With your mouse cursor on the top file of the selection (important) 
drag-select the files to the desired position in the book and release. 

The files will add to the book at the chosen position in the same sort order as 
in the Windows folder. Fast, easy and works every time. 

This saves us hours of time, as we create many books on a regular basis. 

If you do not grab the top file, they sort from the grabbed file down and then 
from the top file down to the grabbed one. Not what you want most likely. 
Oran Petersen

Bookmarks Don't Stay Set

[Oran Petersen]

Reading between the lines, your problem may be where you are doing the settings.
This now works similar to a standard printer setup. If you wish to change the 
default settings, you must do it from the printer control panel. If you wish to 
change the defaults for a specific job, you it from the print dialog prior to 
printing. These do not "stick".

For PDF settings from a FrameMaker book, to change the defaults, go to the book 
menu: Format>Document>PDF Setup. Make your desired default settings, click set, 
and then SAVE THE BOOK. Now your chosen default settings will appear each time 
you Save As the PDF (or print/distill).

If you make changes from the print dialog prior to printing, they will not 
take, even if you save the book. Next time you will again see the defaults. I 
think this is what is happening to you. I am not certain, but I think this 
change may have been made with Version 10. Previously the settings would stick 
if made from the print dialog box before printing, if you saved the book.

On a slightly different topic, since we do not need color separations, spot 
printing, or any of the other higher end print operations, we find that Save As 
PDF works much better than print/distill. As mentioned recently, printing to a 
ps takes many times longer and bloats the file size. With Save As we do a pdf 
file from a 1000 plus page frame book in less than 2 minutes with no issues.

In doing troublshooting for a large company, I find most pdf issues are caused 
by two errors:
1. Attempting to "print" to other than the Adobe PDF printer. Will not work for 
creating a pdf. Period.
(I have seen a couple of threads in the forum recently that infer that this is 
what they are attempting)

2. Acrobat corruption triggered by attempting to simultaneously install 
multiple versions of Acrobat, including Pro vs Reader. This has been cleaned up 
some in the later installs, but I still see it frequently. You must fully 
uninstall all versions of Acrobat and then reinstall only the one version to 
avoid this issue.

Oran Petersen



- Original Message - 
I am using Frame 10 in TCS 3 and have a problem that I did not have in Frame 7, 
8 or 9. 

When I print to PDF, I set up my bookmarks in the PDF Setup dialog, but they 
don't stay set. Every single time I print to PDF, I have to delete all of the 
other bookmarks that it puts in that field. It takes a long time to get rid of 
them all. What is the deal. I never had this problem in previous versions. 

Thank You, 

Gillian Flato 
Senior Content Developer 
Skype: Gillian.B.Flato 

Re: Bookmarks Don't Stay Set

[Oran Petersen]

Reading between the lines, your problem may be where you are doing the settings.
This now works similar to a standard printer setup. If you wish to change the 
default settings, you must do it from the printer control panel. If you wish to 
change the defaults for a specific job, you it from the print dialog prior to 
printing. These do not stick.

For PDF settings from a FrameMaker book, to change the defaults, go to the book 
menu: FormatDocumentPDF Setup. Make your desired default settings, click set, 
and then SAVE THE BOOK. Now your chosen default settings will appear each time 
you Save As the PDF (or print/distill).

If you make changes from the print dialog prior to printing, they will not 
take, even if you save the book. Next time you will again see the defaults. I 
think this is what is happening to you. I am not certain, but I think this 
change may have been made with Version 10. Previously the settings would stick 
if made from the print dialog box before printing, if you saved the book.

On a slightly different topic, since we do not need color separations, spot 
printing, or any of the other higher end print operations, we find that Save As 
PDF works much better than print/distill. As mentioned recently, printing to a 
ps takes many times longer and bloats the file size. With Save As we do a pdf 
file from a 1000 plus page frame book in less than 2 minutes with no issues.

In doing troublshooting for a large company, I find most pdf issues are caused 
by two errors:
1. Attempting to print to other than the Adobe PDF printer. Will not work for 
creating a pdf. Period.
(I have seen a couple of threads in the forum recently that infer that this is 
what they are attempting)

2. Acrobat corruption triggered by attempting to simultaneously install 
multiple versions of Acrobat, including Pro vs Reader. This has been cleaned up 
some in the later installs, but I still see it frequently. You must fully 
uninstall all versions of Acrobat and then reinstall only the one version to 
avoid this issue.

Oran Petersen



- Original Message - 
I am using Frame 10 in TCS 3 and have a problem that I did not have in Frame 7, 
8 or 9. 

When I print to PDF, I set up my bookmarks in the PDF Setup dialog, but they 
don't stay set. Every single time I print to PDF, I have to delete all of the 
other bookmarks that it puts in that field. It takes a long time to get rid of 
them all. What is the deal. I never had this problem in previous versions. 

Thank You, 

Gillian Flato 
Senior Content Developer 
Skype: Gillian.B.Flato 
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Photo Truncation in Frame to PDF Creation

[Oran Petersen]

I saw a recent sidebar comment that a list member was finding photos truncated 
in pdf output. 
There is a long-time bug in FrameMaker that impacts photos/files imported and 
rotated, such as you might do with a landscape panoramic to make it fit the 
long way in a portrait file. If the long dimension of the rotated file is less 
than the page width it will not be truncated and if greater it will be 
truncated. 

If you rotate in Frame, you will find the photo truncated to the width of the 
portrait page size in pdf output, with white space above/below. So any rotated 
landscape photo, as an example, will be restricted to portrait width in the 
pdf, even though there is plenty of room for it on the page. It looks OK in 
Frame, which can really set you up for a hit. 

My solution is to rotate the photo in a photo editor prior to importing into 
Frame. Then all is good, as Frame is not doing the rotation. 
If anyone else has a solution I would like to hear it. 

Oran Petersen
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Photo Truncation in Frame to PDF Creation

[Oran Petersen]

I saw a recent sidebar comment that a list member was finding photos truncated 
in pdf output. 
There is a long-time bug in FrameMaker that impacts photos/files imported and 
rotated, such as you might do with a landscape panoramic to make it fit the 
long way in a portrait file. If the long dimension of the rotated file is less 
than the page width it will not be truncated and if greater it will be 
truncated. 

If you rotate in Frame, you will find the photo truncated to the width of the 
portrait page size in pdf output, with white space above/below. So any rotated 
landscape photo, as an example, will be restricted to portrait width in the 
pdf, even though there is plenty of room for it on the page. It looks OK in 
Frame, which can really set you up for a hit. 

My solution is to rotate the photo in a photo editor prior to importing into 
Frame. Then all is good, as Frame is not doing the rotation. 
If anyone else has a solution I would like to hear it. 

Oran Petersen

FM9: Cross refs lost when building a PDF (Terri Schultz)

[Oran Petersen]

We started using extensive Cross-refs about 5 years ago. Experienced similar 
issues with some not working in pdf. At that time we turned on the links, which 
generates Named Destinations all over the place, and the issue went away. We 
decided to live with the bloated file size and more sluggish performance of the 
pdfs. 

Recently, we started doing more fancy stuff with annotations and other such in 
the pdf, and the size became a huge issue with slow saves, sluggishness, etc. 
Turning off the links, and optimizing the files cured that problem, but ... 
some broken links reared up again. Some of these files are 50 pages of many 
column tables in small print, so are most likely generating 50,000 or so named 
destinations with the links on. This is not acceptable. 

So we did some serious research and discovered the following: 
When Frame populates Frame generated files, such as TOCs, Indexes, Lists of, 
etc. it generates a Named Destination for its internal use for those 
elements/paragraphs called in the generated files. This is permanently stored 
in the Frame file. This is why the hyperlink markers in the generated files 
always work, regardless of the links setting in the pdf setup. 

We painfully discovered that if you manually create a hypertext marker of the 
type used for generated files: 
openObjectId {filename}:2 {UniqueID} 
and point to a UniqueID that is called by a generated file the link works in 
pdf, and if not called it does not work in pdf. Works great in Frame. As a test 
I generated a file containing only the element/paratag type (Para in this 
case), and recreated the pdf. The broken links for that element//paratag type 
then worked, but but broken links for others not in the generate did not. 

We use the FDK to create a highlight report, and build links manually to point 
to the associated content. We now know why some work and some don't if the 
links setting is off. Some were in content called by generates and some were 
not. 

We also had issues with some, but not all cross-refs when the links setting was 
off. Here we discovered that if you point to another file in a Frame book, and 
DO NOT UPDATE THE FRAME BOOK before you create the pdf, those cross-refs do not 
work in the pdf, although they are OK in Frame. So it would seem that Frame 
also creates and stores named destinations for cross-refs when you update the 
book. 

I surmise that after you complete your cross-ref work if you update the book 
prior to pdf creation they will work with the link setting off. Same thing 
should hold true for a single file. Updated the file before you do the pdf. 

Others may have more insight on this. We are now researching methods to create 
named destinations for our manually inserted hypertext markers without 
resorting to turning on the links setting. 

RE: FM9: Cross refs lost when building a PDF (Terri Schultz)

[Oran Petersen]

We started using extensive Cross-refs about 5 years ago. Experienced similar 
issues with some not working in pdf. At that time we turned on the links, which 
generates Named Destinations all over the place, and the issue went away. We 
decided to live with the bloated file size and more sluggish performance of the 
pdfs. 

Recently, we started doing more fancy stuff with annotations and other such in 
the pdf, and the size became a huge issue with slow saves, sluggishness, etc. 
Turning off the links, and optimizing the files cured that problem, but ... 
some broken links reared up again. Some of these files are 50 pages of many 
column tables in small print, so are most likely generating 50,000 or so named 
destinations with the links on. This is not acceptable. 

So we did some serious research and discovered the following: 
When Frame populates Frame generated files, such as TOCs, Indexes, Lists of, 
etc. it generates a Named Destination for its internal use for those 
elements/paragraphs called in the generated files. This is permanently stored 
in the Frame file. This is why the hyperlink markers in the generated files 
always work, regardless of the links setting in the pdf setup. 

We painfully discovered that if you manually create a hypertext marker of the 
type used for generated files: 
openObjectId {filename}:2 {UniqueID} 
and point to a UniqueID that is called by a generated file the link works in 
pdf, and if not called it does not work in pdf. Works great in Frame. As a test 
I generated a file containing only the element/paratag type (Para in this 
case), and recreated the pdf. The broken links for that element//paratag type 
then worked, but but broken links for others not in the generate did not. 

We use the FDK to create a highlight report, and build links manually to point 
to the associated content. We now know why some work and some don't if the 
links setting is off. Some were in content called by generates and some were 
not. 

We also had issues with some, but not all cross-refs when the links setting was 
off. Here we discovered that if you point to another file in a Frame book, and 
DO NOT UPDATE THE FRAME BOOK before you create the pdf, those cross-refs do not 
work in the pdf, although they are OK in Frame. So it would seem that Frame 
also creates and stores named destinations for cross-refs when you update the 
book. 

I surmise that after you complete your cross-ref work if you update the book 
prior to pdf creation they will work with the link setting off. Same thing 
should hold true for a single file. Updated the file before you do the pdf. 

Others may have more insight on this. We are now researching methods to create 
named destinations for our manually inserted hypertext markers without 
resorting to turning on the links setting. 
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Section Number Grayed Out in Book

[Oran Petersen]

In response to a query as to why the Section Number is grayed out in book 
numbering I offer the following. 
Frame added a System based Section Number and Sub-Section Number with Version 
9. 
This is also when they enabled hierarchical books, with folders and groups. 
Unfortunately they tied the two functionalities together. 
The Section Number is enabled only at the 2nd level of hierarchy, and 
Sub-Section only at at the 3rd. 
Try it. Build a book, create a folder and drop a file into the folder. You will 
then be able to set Section Number, but will find the Chapter Number grayed 
out. 
The same is true for the Sub Section number. Make a 32d tier and you enable 
Subs, but gray out Section and Chapter. 
This is logical enough, but as we build our books customized through code, this 
destroyed the potential to use Section Number for us. We have been using Volume 
as a workaround for many years, and must now still do so. adobe, are you 
listening? Give us the option. 
Oran Petersen 
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Section Number Grayed Out in Book

[Oran Petersen]

In response to a query as to why the Section Number is grayed out in book 
numbering I offer the following. 
Frame added a System based Section Number and Sub-Section Number with Version 
9. 
This is also when they enabled hierarchical books, with folders and groups. 
Unfortunately they tied the two functionalities together. 
The Section Number is enabled only at the 2nd level of hierarchy, and 
Sub-Section only at at the 3rd. 
Try it. Build a book, create a folder and drop a file into the folder. You will 
then be able to set Section Number, but will find the Chapter Number grayed 
out. 
The same is true for the Sub Section number. Make a 32d tier and you enable 
Subs, but gray out Section and Chapter. 
This is logical enough, but as we build our books customized through code, this 
destroyed the potential to use Section Number for us. We have been using Volume 
as a workaround for many years, and must now still do so. adobe, are you 
listening? Give us the option. 
Oran Petersen 
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Re: SAving frame files with numbers at the end (Flato, Gillian)

[Oran Petersen]

RE: Subject: SAving frame files with numbers at the end 

Hi Gillian 

These numbers are hex codes that Frame uses to manage the save operations. They 
should exist only for seconds or less during the save. We saw this very 
frequently in past years, before we switched to a newer server version. My 
guess is that you are working across a server connection in which the 
permissions for the server transmission are in conflict with the Frame save 
operations, which disrupt the save and leave it hanging with the hex 
extension. I also guess that if you moved the files to your local machine the 
issue would go away. 

We also found that only certain files had the issue, so there is a content 
related factor associated with this as well. Sometimes mif washing or other 
refreshing would clean it up. If you are on Windows XP Service Pack 3 you can 
have all sorts of security related issues across a server and elsewhere. 

Our conclusion is that there is something in the server set-up and machine 
connection  that is causing the issue with Frame, but we never did determine 
exactly what the combination of conditions were. We did determine that it was 
machine related and user account related. Changing machines or users would 
often alleviate the issue. 

From: Flato, Gillian gfl...@nanometrics.com 
To: framers@lists.frameusers.com framers@lists.frameusers.com 
Subject: SAving frame files with numbers at the end 
Has anyone had the problem where Frame saves the frame files with suffixes like 
blah.fm.5a3? What's the cause and solution? 
Thank you, 
Gillian Flato 
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SAving frame files with numbers at the end (Flato, Gillian)

[Oran Petersen]

RE: Subject: SAving frame files with numbers at the end 

Hi Gillian 

These numbers are hex codes that Frame uses to manage the save operations. They 
should exist only for seconds or less during the save. We saw this very 
frequently in past years, before we switched to a newer server?version. My 
guess is that you are working across a server connection in which the 
permissions for the server transmission are in conflict with the Frame save 
operations, which disrupt the save and leave it "hanging" with the hex 
extension. I also guess that if you moved the files to your local machine the 
issue would go away. 

We also found that only certain files had the issue, so there is a content 
related factor associated with this as well. Sometimes mif washing or other 
refreshing would clean it up. If you are on Windows XP Service Pack 3 you can 
have all sorts of security related issues across a server and elsewhere. 

Our conclusion is that there is something in the server set-up and machine 
connection ?that is causing the issue with Frame, but we never did determine 
exactly what the combination of conditions were. We did determine that it was 
machine related and user account related. Changing machines or users would 
often alleviate the issue. 

From: "Flato, Gillian"  
To: "framers at lists.frameusers.com"  
Subject: SAving frame files with numbers at the end 
Has anyone had the problem where Frame saves the frame files with suffixes like 
blah.fm.5a3? What's the cause and solution? 
Thank you, 
Gillian Flato 

FrameMaker 9 Repeatable Hard Crash

[Oran Petersen]

We have discovered a repeatable bug causing a hard crash in FrameMaker 9. By 
hard crash I mean Frame locks up, goes sort of "white screen", starts eating up 
the CPU, and requires Task Manager to break out, sometimes after multiple 
attempts. It will drive the CPU to 100 percent, effectively disabling the 
machine. Frame is fully patched p250. 



To demonstrate, just open a new file, insert a default table, such as Format A, 
and Import Formats Current. You will go down hard. This happens on any Windows 
version, XP, or 7, that we have been able to test. It happens on all machines 
tested. 



I have also discovered that if you change the table designer settings to "No 
Title" the issue goes away. If you add a title to an existing table and import 
formats current you crash. 



More interesting facts: The task manager shows FrameMaker twice, even though 
only one has been launched. You must actually terminate both entries in task 
manager to break out. Then it takes a bit for the CPU usage to calm down. It 
acts like Frame does not know how to handle "Current" and is trying to launch 
Frame a 2nd time and freezing in the processes. 



If you import from a different file (not current) you do not crash. 



Of course we can avoid the crash by not importing current. But a more insidious 
side of this is that we are getting random instant crashes while performing 
operations on large book files that are causing serious reliability and 
usability issues with our attempted upgrade to Frame 9. Researching the issue 
is taking time that we do not have. So far it looks like it is files with 
tables that are triggering these random crashes as well. If we cannot reliably 
operate on our books we will not be able to upgrade to Frame 9. We do thousands 
of processes a year and random crashes would be a nightmare. 

We are using structured files, but unstructured ones have the same issue. 



Is anyone else experiencing these issues, or does anyone have any clues as how 
to prevent them? 

Thanks 

Oran 

FrameMaker 9 Repeatable Hard Crash

[Oran Petersen]

We have discovered a repeatable bug causing a hard crash in FrameMaker 9. By 
hard crash I mean Frame locks up, goes sort of white screen, starts eating up 
the CPU, and requires Task Manager to break out, sometimes after multiple 
attempts. It will drive the CPU to 100 percent, effectively disabling the 
machine. Frame is fully patched p250. 



To demonstrate, just open a new file, insert a default table, such as Format A, 
and Import Formats Current. You will go down hard. This happens on any Windows 
version, XP, or 7, that we have been able to test. It happens on all machines 
tested. 



I have also discovered that if you change the table designer settings to No 
Title the issue goes away. If you add a title to an existing table and import 
formats current you crash. 



More interesting facts: The task manager shows FrameMaker twice, even though 
only one has been launched. You must actually terminate both entries in task 
manager to break out. Then it takes a bit for the CPU usage to calm down. It 
acts like Frame does not know how to handle Current and is trying to launch 
Frame a 2nd time and freezing in the processes. 



If you import from a different file (not current) you do not crash. 



Of course we can avoid the crash by not importing current. But a more insidious 
side of this is that we are getting random instant crashes while performing 
operations on large book files that are causing serious reliability and 
usability issues with our attempted upgrade to Frame 9. Researching the issue 
is taking time that we do not have. So far it looks like it is files with 
tables that are triggering these random crashes as well. If we cannot reliably 
operate on our books we will not be able to upgrade to Frame 9. We do thousands 
of processes a year and random crashes would be a nightmare. 

We are using structured files, but unstructured ones have the same issue. 



Is anyone else experiencing these issues, or does anyone have any clues as how 
to prevent them? 

Thanks 

Oran 
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Frame 9 Scroll Bar Lockup

[Oran Petersen]

I am using Frame 9 from a TCS2 package (XP). For me the many qwirks and bugs in 
the new interface have been less than pleasurable. I finally have a saved 
workspace that I can live with. 

One bug that is very frustrating for me is the vertical scroll bar locking up 
and becoming inoperable using the mouse. Clicking above or below the elevator 
does nothing. Attempting to drag the elevator does nothing. One solution I have 
found is untabbing the file, but what a pain. The lockup is not 100 percent. 
The scroll will work OK, and then just stop, presumably because of some action 
that I have not been able to determine. So instead of doing my work I find 
myself playing with it to get it back. Has anyone else seen this and have a 
better solution to get it back, or better yet to stop the lockup? 



Also, has anyone reported the change of behavior with the Fit Window to 
Page relationship to Zoom? Before Frame 9, after selecting Fit Window you 
could change the zoom and the Fit would follow automatically as long as you 
did not manually change the fit with the mouse. With Frame 9 this no longer 
works. You must often re-select the Fit after each zoom, but again not 100 
percent of the time . A minor nuance, but new interfaces should not break 
existing functionality. With Frame 9 the interface broke a number of things. 



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Frame 9 Scroll Bar Lockup

[Oran Petersen]

I am using Frame 9 from a TCS2 package (XP). For me the many qwirks and bugs in 
the new interface have been less than pleasurable. I finally have a saved 
workspace that I can live with. 

One bug that is very frustrating for me is the vertical scroll bar locking up 
and becoming inoperable using the mouse. Clicking above or below the elevator 
does nothing. Attempting to drag the elevator does nothing. One solution I have 
found is untabbing the file, but what a pain. The lockup is not 100 percent. 
The scroll will work OK, and then just stop, presumably because of some action 
that I have not been able to determine. So instead of doing my work I find 
myself playing with it to get it back. Has anyone else seen this and have a 
better solution to get it back, or better yet to stop the lockup? 



Also, has anyone reported the "change of behavior" with the "Fit Window to 
Page" relationship to Zoom? Before Frame 9, after selecting "Fit Window"?you 
could change the zoom and the "Fit" would follow automatically as long as you 
did not manually change the fit with the mouse. With Frame 9 this no longer 
works. You must often re-select the "Fit" after each zoom, but again not 100 
percent of the time . A minor nuance, but new interfaces should not break 
existing functionality. With Frame 9 the interface broke a number of things. 

RE: Frame Postscript Output Problem

[Oran Petersen]

One thing I did not see mentioned in this recent thread is the possiblity of 
file name issues. 

Over the years I have seen hundreds of frustrated users trying desperately to 
created postscript or pdf and getting nothing but cryptic (or no) messages and 
failure. In every case the problem was their file name. Some insist on using 
special characters and writing novels in their file names, which is against 
best practices but often works in Windows most of the time. Printers and pdf 
all use Postscript code, which goes back to dos days, and which is therefore is 
less tolerant of these bad names than Windows in general. The first thing you 
should try is renaming the file to the old 8.3 standard with no special 
characters. Even in this day I still see this issue a couple of times a year. 
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Frame Postscript Output Problem

[Oran Petersen]

One thing I did not see mentioned in this recent thread is the possiblity of 
file name issues. 

Over the years I have seen hundreds of frustrated users trying desperately to 
created postscript or pdf and getting nothing but cryptic (or no) messages and 
failure. In every case the problem was their file name. Some insist on using 
special characters and writing novels in their file names, which is against 
"best practices" but often works in Windows most of the time. Printers and pdf 
all use Postscript code, which goes back to dos days, and which is therefore is 
less tolerant of these "bad" names than Windows in general. The first thing you 
should try is renaming the file to the old 8.3 standard with no special 
characters. Even in this day I still see this issue a couple of times a year. 

Re: Way to save Frame9 files in Frame7 format?

[Oran Petersen]

I have a machine with 7.1 and a machine with 9.0. Frame 9 offers a Save As 
option of MIF 7.0. I used it on a couple of Frame 9 files, transfered the mif 
files to the 7.1 machine, and opened the files with no problems. If you are 
using special characters or fonts outside the normal Unicode set you might have 
to fix those, but otherwise it seems pretty clean. 

Oran 


Message: 6 
Date: Fri, 31 Jul 2009 16:17:40 -0600 
From: Fausset, Marilyn marilyn.faus...@snia.org 
Subject: Way to save Frame9 files in Frame7 format? 
To: framers@lists.frameusers.com 
Message-ID: 
7fe20dcbbc9cd747a29df177cd0e002d0c98f...@vs6.exchprod.usa.net 
Content-Type: text/plain;charset=us-ascii 

I edit a huge spec with multiple authors (mostly engineers) at multiple 
companies (spec is vendor-neutral). Currently there are well are over 
two hundred Frame files (plus other file types) in the several Frame 
books that make up the spec-and that's just the current version. I work 
on multiple versions as we develop it, test it, and submit it for ANSI 
and ISO acceptance. Some companies and individuals are having to convert 
to FrameMaker 9, but as a group we are still using Frame 7.2 

QU: Is there a plug-in (or other approach) for saving FrameMaker 9 files 
as FrameMaker 7 files? I don't have Frame 9 yet but understand that it 
doesn't give this option, although Frame 8 did. 

Currently we are using FrameMaker 7.2 for all spec work (without SP-3 so 
we can include Visio diagrams by reference), and we don't want to change 
yet (various reasons).  If this has already been discussed, I must have 
missed it. 

Thanks. 

Marilyn Fausset 
Technical Writer 
Storage Networking Industry Association 
__ 
SNIA 
Phone: 303.543.8918 
Mobile: 207.467.1412 
marilyn.faus...@snia.org 
www.snia.org http://www.snia.org/ 
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Way to save Frame9 files in Frame7 format?

[Oran Petersen]

I have a machine with 7.1 and a machine with 9.0. Frame 9 offers a Save As 
option of?MIF 7.0. I used it on a couple of Frame 9 files, transfered the mif 
files to the 7.1 machine, and opened the files with no problems. If you are 
using special characters or fonts outside the normal Unicode set you might have 
to fix those, but otherwise it seems pretty clean. 

Oran 


Message: 6 
Date: Fri, 31 Jul 2009 16:17:40 -0600 
From: "Fausset, Marilyn"  
Subject: Way to save Frame9 files in Frame7 format? 
To:  
Message-ID: 
<7FE20DCBBC9CD747A29DF177CD0E002D0C98F427 at VS6.EXCHPROD.USA.NET> 
Content-Type: text/plain;charset="us-ascii" 

I edit a huge spec with multiple authors (mostly engineers) at multiple 
companies (spec is vendor-neutral). Currently there are well are over 
two hundred Frame files (plus other file types) in the several Frame 
books that make up the spec-and that's just the current version. I work 
on multiple versions as we develop it, test it, and submit it for ANSI 
and ISO acceptance. Some companies and individuals are having to convert 
to FrameMaker 9, but as a group we are still using Frame 7.2 

QU: Is there a plug-in (or other approach) for saving FrameMaker 9 files 
as FrameMaker 7 files? I don't have Frame 9 yet but understand that it 
doesn't give this option, although Frame 8 did. 

Currently we are using FrameMaker 7.2 for all spec work (without SP-3 so 
we can include Visio diagrams by reference), and we don't want to change 
yet (various reasons). ?If this has already been discussed, I must have 
missed it. 

Thanks. 

Marilyn Fausset 
Technical Writer 
Storage Networking Industry Association 
__ 
SNIA 
Phone: 303.543.8918 
Mobile: 207.467.1412 
marilyn.fausset at snia.org 
www.snia.org  

RE:Controlling sort order of files added to books (Was Adding files to book results in reverse order)

[Oran Petersen]

As stated by Ian, to control sort order of files added to books, do not use the 
Frame Add Menu. Drag them from a Windows folder instead. Some more points: 

1. Make sure that the files are sorted in the folder as you wish them to be in 
the book. 

2. In the folder, click and shift-click to select a continuous set of files. 

3. With your mouse pointer over the TOP FILE (this is important), drag (hold 
down left mouse button) the files into your book and position the pointer 
exactly where you wish the file to add, if you have existing files in the book. 



If you wish to add a contiguous set of files, or omit some from the selected 
group, just control-click to deselect before you drag. You can also 
contiguously select files by just using control-click to select/deselect as you 
wish. You could use shift-click to select a group and control-click to deselect 
some in the group and control-click to add strays outside the group. 



If you do not position the pointer on the top file of the selection before you 
drag, the drag will sort the file under the pointer to the top, followed by 
those under the pointer, followed by those above the pointer from the top down. 
This is usually not what what you want, but who knows. 



Also, in the folde r, first sort by name, then sort by type. This gets you an 
alphabetical list of Frame files (.fm) all grouped together for convenience. 



If you wish a sub-set of Frame files that meet a certain criteria, you can use 
the Windows Search function to generate a result of the desired files. This is 
another way to filter out all but Frame files (search for .fm). One caveat; all 
selected files from the search must be in the same folder, not sub-folders, or 
the sort w ill fail. You can sort the Search window by In Folder to 
accomplish this. 



You can also drag files from one Frame book to another Frame book. Use 
control-drag to copy the files. A straight drag will move them from one book to 
the other. Sort order will be retained. 



I have added hundreds of files in one swoop using this technique, with perfect 
results. 



This technique works for all versions of Frame from 6 through 9 on Windows XP 
machines. Don't know about VISTA. 



Oran Petersen 


From: Ian Hawkins ihawk...@sundorne.com 
Subject: Re: Adding files to book results in reverse order 
To: Dustin Wilcox dus...@wilcoxconsulting.net 
Cc: framers@lists.frameusers.com 
Message-ID: 4a689eb4.1000...@sundorne.com 
Content-Type: text/plain; charset=ISO-8859-1; format=flowed 

Instead of using Add  Files, just drag them from a Windows explorer 
window onto the book. This way the order stays the same. 

Ian 

Dustin Wilcox wrote: 
 Hopefully this is an easy one. 
 
 I had this problem in 7.2 and now 9 and wonder what exactly is causing it 
 and if there is a fix. I'm creating a book and adding 50 or so files to it 
 (through the add file button). Even though the files are sequentially 
 numbered, Frame adds them in reverse order. It's time consuming to go back 
 and reorder them. Is this just a quirk, am I doing something wrong, or is 
 there a patch? 
 
 Many thanks 
 
 Dustin 

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Controlling sort order of files added to books (Was Adding files to book results in reverse order)

[Oran Petersen]

As stated by Ian, to control sort order of files added to books, do not use the 
Frame "Add" Menu. Drag them from a Windows folder instead. Some more points: 

1. Make sure that the files are sorted in the folder as you wish them to be in 
the book. 

2. In the folder, click and shift-click to select a continuous set of files. 

3. With your mouse pointer over the TOP FILE (this is important), drag (hold 
down left mouse button) the files into your book and position the pointer 
exactly where you wish the file to add, if you have existing files in the book. 



If you wish to add a contiguous set of files, or omit some from the selected 
group, just control-click to deselect before you drag. You can also 
contiguously select files by just using control-click to select/deselect as you 
wish. You could use shift-click to select a group and control-click to deselect 
some in the group and control-click to add strays outside the group. 



If you do not position the pointer on the top file of the selection before you 
drag, the drag will sort the file under the pointer to the top, followed by 
those under the pointer, followed by those above the pointer from the top down. 
This is usually not what what you want, but who knows. 



Also, in the folde r, first sort by name, then sort by type. This gets you an 
alphabetical list of Frame files (.fm) all grouped together for convenience. 



If you wish a sub-set of Frame files that meet a certain criteria, you can use 
the Windows Search function to generate a result of the desired files. This is 
another way to filter out all but Frame files (search for .fm). One caveat; all 
selected files from the search must be in the same folder, not sub-folders, or 
the sort w ill fail. You can sort the Search window by "In Folder" to 
accomplish this. 



You can also drag files from one Frame book to another Frame book. Use 
control-drag to copy the files. A straight drag will move them from one book to 
the other. Sort order will be retained. 



I have added hundreds of files in one swoop using this technique, with perfect 
results. 



This technique works for all versions of Frame from 6 through 9 on Windows XP 
machines. Don't know about VISTA. 



Oran Petersen 


From: Ian Hawkins <ihawk...@sundorne.com> 
Subject: Re: Adding files to book results in reverse order 
To: Dustin Wilcox  
Cc: framers at lists.frameusers.com 
Message-ID: <4A689EB4.102 at sundorne.com> 
Content-Type: text/plain; charset=ISO-8859-1; format=flowed 

Instead of using Add > Files, just drag them from a Windows explorer 
window onto the book. This way the order stays the same. 

Ian 

Dustin Wilcox wrote: 
> Hopefully this is an easy one. 
> 
> I had this problem in 7.2 and now 9 and wonder what exactly is causing it 
> and if there is a fix. I'm creating a book and adding 50 or so files to it 
> (through the add file button). Even though the files are sequentially 
> numbered, Frame adds them in reverse order. It's time consuming to go back 
> and reorder them. Is this just a quirk, am I doing something wrong, or is 
> there a patch? 
> 
> Many thanks 
> 
> Dustin 

Font Issues - Keeping Your File Clean - More Recap

[Oran Petersen]

As a Postscript (no pun intended) to the earlier recap of font issues, I 
offer the following: 
As Stuart Rogers mentioned, pasting text, with the help of a plugin, can also 
solve font issues. 
Many companies, mine included, do not allow use of plugins as they fall under 
the realm of unapproved software and getting them approved is a long painful 
process. 
But you can easily paste text without the plugin several different ways. 
Easiest is to just use the menu EditPaste Special and select Text. 

But if you are doing significant amounts of pasting, this can slow you down, 
and it is easy to forget. 
For most of our authors, I have modified the maker.ini file to set Text as 
the default. The Frame default is OLE, which as most of you know, is a disaster 
in newer Windows systems. 

To do this, navigate Program FilesAdobe..FrameMaker(n) and open the 
maker.ini file in a text editor. (I suggest a backup file prior). 
You can also do a Windows search for the file, but be aware that there is a 
sub maker.ini file for each user on the machine that holds specific settings 
for that user on that machine. Do not modify this one. Find the the one in 
Program Files. 

Search(find) TEXT in the file. You will see a string similar to (may differ 
with Frame version): 


ClipboardFormatsPriorities=FILE, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, RTF, 
UNICODE TEXT, TEXT 

Move TEXT in front of FILE, as shown below, save the file, and re-launch Frame 
ClipboardFormatsPriorities=FILE, TEXT, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, 
RTF, UNICODE TEXT 

Now unformatted text is the default paste action, and Paste Special is not 
needed. Two more points: 
1. In Paste Special, the order of the list items does not reflect the order in 
maker.ini. 
2. You can still use Paste Special to select RTF, etc. to override the new 
default text paste if you wish. 

Also, many of our authors open Word files in FrameMaker to do their copy paste 
operations. This come from many sources, and are often very dirty from a 
format perspective. If you wish to paste Rich Text Format from Word to carry 
some formatting, or just use the Frame version of the Word file, you can do 
clean up by finding and deleting the hidden character \x0d. (no quotes, and 
it is a zero, not an o). You can also do this with a mif wash, but I think 
this is easier. 
Oran Petersen 
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Font Issues - Keeping Your File Clean - More Recap

[Oran Petersen]

As a "Postscript" (no pun intended) to the earlier recap of font issues, I 
offer the following: 
As Stuart Rogers mentioned, pasting text, with the help of a plugin, can also 
solve font issues. 
Many companies, mine included, do not allow use of plugins as they fall under 
the realm of "unapproved software" and getting them approved is a long?painful 
process. 
But you can easily paste text without the plugin several different ways. 
Easiest is to just use the menu Edit>Paste Special and select "Text". 

But if you are doing significant amounts of pasting, this can slow you down, 
and it is easy to forget. 
For most of our authors, I have modified the maker.ini file to set "Text" as 
the default. The Frame default is OLE, which as most of you know, is a disaster 
in newer Windows systems. 

To do this, navigate Program Files>Adobe>...>...FrameMaker(n) and open the 
maker.ini file in a text editor. (I suggest a backup file prior). 
You can also do a Windows search for the file, but be aware that there is a 
"sub" maker.ini file for each user on the machine that holds specific settings 
for that user on that machine. Do not modify this one. Find the the one in 
Program Files. 

Search(find) TEXT in the file. You will see a string similar to (may differ 
with Frame version): 


ClipboardFormatsPriorities=FILE, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, RTF, 
UNICODE TEXT, TEXT 

Move TEXT in front of FILE, as shown below, save the file, and re-launch Frame 
ClipboardFormatsPriorities=FILE, TEXT, OLE 2, EMF, META, DIB, BMP, MIFW, MIF, 
RTF, UNICODE TEXT 

Now unformatted text is the default paste action, and Paste Special is not 
needed. Two more points: 
1. In Paste Special, the order of the list items does not reflect the order in 
maker.ini. 
2. You can still use Paste Special to select RTF, etc. to override the new 
default text paste if you wish. 

Also, many of our authors open Word files in FrameMaker to do their copy paste 
operations. This come from many sources, and are often very "dirty" from a 
format perspective. If you wish to paste Rich Text Format from Word to carry 
some formatting, or just use the Frame version of the Word file, you can do 
clean up by finding and deleting the hidden character "\x0d". (no quotes, and 
it is a zero, not an "o"). You can also do this with a mif wash, but I think 
this is easier. 
Oran Petersen 

Font Issues - Unavaiilable Fonts and Font Information Changed - Recap

[Oran Petersen]

Following the two recent threads on the list concerning fonts, I did not see a 
comprehensive recap of these issues for cause and cure. 

CAUSE-Unavailable fonts 

1. Most postscript printers come loaded with a set of Postscript fonts. 

2. If you set a postscript printer as your default, Windows will "see" these 
fonts and allow you to?use them in your documents. Also, if you copy/paste text 
from another document that uses them you can also inject them into your 
documents. 

3. Most computers do not have the postscript fonts installed. They must be 
purchased, and are not part of the default Windows font packages. Frankly, in 
today's world, unless you have very specific requirements, most of us do not 
need the postscript fonts. 

4. When you create PDF, you are using the Adobe PDF virtual printer, which does 
not have the postscript fonts, as it is not "real". This severs the connection 
to the postscript printer, and thus to the fonts. You will therefore get the 
"Unavailable Fonts" message whenever you do a PDF. 

5. The most common postscript fonts have an equivalent OpenType or TrueType. 
The two worst offenders are postscript Helvetica = Opentype Arial and 
postscript Times = opentype Times New Roman. Default mapping will change to the 
opentype unless you have changed the setting to do otherwise. 

6. With XP and Vista, the need to use postscript fonts, and the need to use 
special tools to manage fonts is essentially gone for most of us. 

7. Of course, any time you open a document from another source, that source may 
use any number of fonts not on your system, including Company specific and 
proprietary fonts for logos, etc. This will always display the font message 
when you first open the file. 



CURE-Unavailable fonts 

We have over 130 FrameMaker users bringing in data from multiple sources, 
including customers, on a regular basis. This data is added to our files 
several different ways. In spite of this, we now have very little issue with 
font messages by adopting the following: 



1. In your templates, use only opentype fonts, preferably within the default 
font set included with Windows. If you have any postscript fonts defined in 
your template, get rid of them. If you must have a special font, be absolutely 
certain that it is loaded on every computer in your system that may open the 
files. (We have one of these) When new machines come in, your SA must load 
these fonts as part of the setup for the machine. If you do work at home, your 
machine must have the fonts. 

2. In FrameMaker, as suggested earlier in the thread, uncheck the "Remember 
Missing Font Names" in Preferences. Caution: If you open a file with this 
setting that has needed fonts not on your machine, you will corrupt the file. 
The Frame Console will inform you of which fonts are mapped and to which 
font.?Either do not save the file, or temporarily check the box to "remember" 
the font if you must edit on this machine. 

3. Set your default printer to Adobe PDF. This severs the connection to "bad" 
postscript fonts on your printers. 

Steps 2 & 3 will "remap" any "bad" fonts brought in by editing or using data 
from other sources, and keep your files clean. 



CAUSE-"Font Information Changed" message when changing printers from the 
FrameMaker print dialog. 

This message appears whenever you select a printer other than the default from 
within the FrameMaker print dialog. FrameMaker is warning you that you may get 
unexpected font issues due to this change, regardless of any "real" issues. 



CURE-"Font Information Changed" 

This one is quite obvious. Either live with the message or don't change the 
printer in the dialog. Our authors mostly use Adobe PDF as the default printer, 
which also solves the other font issues. Most of our print output is PDF. If we 
need a paper print from Frame we live with the message when we point to the 
postscript printer. This is becoming more rare as most authors work with PDF on 
screen now. 

Hope this helps. 

Oran 

Frame 9 UI Scren Mode and Tab Icon Issues

[Oran Petersen]

I am using TCS2 with Frame 9 with the patch on XP SP3. 

For me the new user interface seems a little confusing and inconsistent in how 
it works, but I am figuring out most of it by experimentation and trial  
error. The Help file is mostly worthless. Seems they forgot to update it for 
the new interface and icons in many cases. 



Two UI items however, escape me. 



1. I cannot get the Paragraph Formatting tool bar Tab icons to work. On earlier 
versions I could drag them onto the ruler to add new tabs. While I can move 
existing tabs on the ruler, I cannot seem to add new with the icons. The tab 
icons seem inoperative, as I cannot make to do anything through dragging, 
double-click, etc. I do see the New Tab Stop text in the paragraph designer 
flicker when I click an icon, but nothing else happens . 



2. If I use the Screen Mode icon to select  Full Screen Mode the menus 
correctly disappear. So far the only way I have found to get back out of that 
mode is to close and reopen the file using keyboard shortcuts. (Ctrl-W) I 
cannot find a keyboard shortcut or key to get back out, and menu is gone of 
course. What is interesting is that re-opening the file gives you the menus 
back, but Screen Mode remains in Full Screen Mode (checkmark) even though 
it is not. 



With respect to Recent Items on the splash screen and FileHistory I find 
expected behavior both before and after installing the patch. Seems to work OK 
for me. 

Oran Petersen 

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Frame 9 UI Scren Mode and Tab Icon Issues

[Oran Petersen]

I am using TCS2 with Frame 9 with the patch on XP SP3. 

For me the new user interface seems a little confusing and inconsistent in how 
it works, but I am figuring out most of it by experimentation and trial & 
error. The Help file is mostly worthless. Seems they forgot to update it for 
the new interface and icons in many cases. 



Two UI items however, escape me. 



1. I cannot get the Paragraph Formatting tool bar Tab icons to work. On earlier 
versions I could drag them onto the ruler to add new tabs. While I can move 
existing tabs on the ruler, I cannot seem to add new with the icons. The tab 
icons seem inoperative, as I cannot make to do anything through dragging, 
double-click, etc. I do see the "New Tab Stop" text in the paragraph designer 
flicker when I click an icon, but nothing else happens . 



2. If I use the "Screen Mode" icon to select? "Full Screen Mode" the menus 
correctly disappear. So far the only way I have found to get back out of that 
mode is to close and reopen the file using keyboard shortcuts. (Ctrl-W) I 
cannot find a keyboard shortcut or key to get back out, and menu is gone of 
course. What is interesting is that re-opening the file gives you the menus 
back, but "Screen Mode" remains in "Full Screen Mode" (checkmark) even though 
it is not. 



With respect to "Recent Items" on the splash screen and "File>History" I find 
expected behavior both before and after installing the patch. Seems to work OK 
for me. 

Oran Petersen