Re: Frame crash on Windows under parallels

2014-07-02 Thread Wim Hooghwinkel - idtp
...@idtp.eu] Sent: Tuesday, June 24, 2014 8:09 PM To: Alan Houser Cc: framers@lists.frameusers.com; Adobe Technical Communication Subject: Re: Frame crash on Windows under parallels Hi Alan, I also had the impression it had to do with the mouse. But lately it aso happened when my

Re: Frame crash on Windows under parallels

2014-06-25 Thread Davis, David
-0400 From: M Lee marthale...@gmail.com To: Wim Hooghwinkel - idtp w...@idtp.eu Cc: framers@lists.frameusers.com framers@lists.frameusers.com, Adobe Technical Communication techc...@adobe.com Subject: Re: Frame crash on Windows under parallels Message-ID

RE: Frame crash on Windows under parallels

2014-06-25 Thread Harding, Dan
@lists.frameusers.com Subject: Re: Frame crash on Windows under parallels I was told to ... reinstall my OS - at this point it should have become clear to you that you were speaking to an idiot. It's like calling a plumber because you have a leaky pipe, and they tell you to demolish your house and build

RE: Frame crash on Windows under parallels

2014-06-25 Thread Davis, David
@lists.frameusers.com Subject: RE: Frame crash on Windows under parallels Well, in all fairness, it is *a* solution, although probably not *the* solution. :) -Dan -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Davis

Frame crash on Windows under parallels

2014-06-24 Thread Wim Hooghwinkel - idtp
Hi, I often get a frame crash when scrolling a page horizontally. Error message: Crash in HScrollTrack: 2044 This happens when I’m working with a remote screen (or beamer, while giving training…) or even on my laptop screen. I’m using Windows7 Ultimate running in Parallels (lots of memory

Re: Frame crash on Windows under parallels

2014-06-24 Thread Alan Houser
I can tell you that you're not alone. :-( I'm running the same environment. Horizontal scroll on an unsaved file ... boom. Never fails. I see this most often in structured mode, but I do most of my work in that mode. I always assumed it was my Apple Magic Mouse(TM), but perhaps not. I don't

Re: Frame crash on Windows under parallels

2014-06-24 Thread M Lee
Hi Wim, I recently posted a similar question. I also have Windows Ultimate with lots of RAM (16 GB) and dual processors (Intel Core i7-4700MQ 2.4GHz). FrameMaker 9 crashes when I scroll in the Open dialog. I didn't get a definite answer. I was told to reinstall FrameMaker or to reinstall my OS. I

Re: Frame crash on Windows under parallels

2014-06-24 Thread Wim Hooghwinkel - idtp
: Frame crash on Windows under parallels Hi, I often get a frame crash when scrolling a page horizontally. Error message: Crash in HScrollTrack: 2044 This happens when I’m working with a remote screen (or beamer, while giving training…) or even on my laptop screen. I’m using

Re: Frame crash on Windows under parallels

2014-06-24 Thread Wim Hooghwinkel - idtp
Hi Alan, I also had the impression it had to do with the mouse. But lately it aso happened when my mouse was dead (battery…). Especially when a book is open (or a ditamap) and some pods/panels, the document screen gets smaller and can not show the complete page. Scrolling left or right causes

Re: Frame crash on Windows under parallels

2014-06-24 Thread gr...@hedgewizard.net
Makes me wonder if it is a buffer or video driver issue. Grant On June 24, 2014 at 8:39 AM Wim Hooghwinkel - idtp w...@idtp.eu wrote: Hi Alan, I also had the impression it had to do with the mouse. But lately it aso happened when my mouse was dead (battery…). Especially when a book is

Re: Frame crash on Windows under parallels

2014-06-24 Thread Art Campbell
OK, this really isn't a slam -- honest. But you guys are complaining about buggy behavior in an operating environment, an emulator, that is not supported by Adobe. And from the sound of it, it's a pretty good bet that the device drivers for monitors or UI devices and the lack of signalling

Re: Frame crash on Windows under parallels

2014-06-24 Thread Scott Prentice
I think that the difference here is that this probably *only* happens with FM. If it was all (or at least other) apps, then it would likely be an OS or VM issue, but if it's just FM, then there's probably something slightly incompatible being done in FM that Adobe should be aware of. Granted,

Re: Frame crash on Windows under parallels

2014-06-24 Thread Steve Rickaby
At 10:57 -0400 24/6/14, Art Campbell wrote: But you guys are complaining about buggy behavior in an operating environment, an emulator, that is not supported by Adobe. I'm sure this is true, Art, but I'm also fairly sure that it's an operating environment that Adobe would nevertheless wish to

Re: Frame crash on Windows under parallels

2014-06-24 Thread Alan Houser
I'm pleased to hear this! I would like to acknowledge Saibal and the rest of the FrameMaker team for the amount of personal attention they provide to members of the FrameMaker community. We often forget that FrameMaker is a deep, rich, complex product, with many different business