Why are you afraid to call the helpdesk? They are there for support, how-to
questions, recommendations, and of course, defects.
Since when?
I thought they were there to intercept complaints and stop the pesky customers
from bothering the technicians!
Some even charge for 'how to'.
-
Too busy
Subject: Re: CA web site
Why are you afraid to call the helpdesk? They are there for support,
how-to questions, recommendations, and of course, defects.
Since when?
I thought they were there to intercept complaints and stop the pesky
customers from bothering the technicians!
Some even charge for 'how
On Jan 31, 2007, at 2:22 AM, Ted MacNEIL wrote:
Why are you afraid to call the helpdesk? They are there for
support, how-to questions, recommendations, and of course, defects.
Since when?
I thought they were there to intercept complaints and stop the
pesky customers from bothering the
I didn't say I was afraid to call the help desk. As a matter of fact, I said,
It appears most likely to be some sort of problem with our network here. I
just wanted some confirmation, since I'm waiting on response from CA. I was
working this problem via email, since I was in and out of the
From: Russell Witt [EMAIL PROTECTED]
Date: Wed, January 31, 2007 8:06 am
Come on Ted; we are talking about CA here (remember, the good guys).
Wow! How far things have come, I guess.
I manage to spit out after I finish choking on my drink.
Maybe I'm thinking of a different CA. *shrug*
OK- I was not trying to start a tirade on CA. Yes, I am wearing a CA hat as
we speak.
Using this site for shared issues is what it is for. I was trying to reduce
your time to
get your network problem possibly fixed. Our support folks are usually
quite good at either solving the problem, or
On Tue, 30 Jan 2007 14:37:55 -0500, Jon Brock wrote:
Has anyone else had trouble with CA's SupportConnect web site for
the last several days? I am unable to use the Knowledge Base feature. I
thought for a little while the problem was an Internet access-monitoring
package we have, but
Come on Ted; we are talking about CA here (remember, the good guys). I do
not believe we have ever charged for how-to questions, recommendations or to
I was talking in general.
And, I forgot the smiley.
But, I can name a specific helpdesk that charges: RIM (I bet you were expecting
somebody
Has anyone else had trouble with CA's SupportConnect web site for the
last several days? I am unable to use the Knowledge Base feature. I thought
for a little while the problem was an Internet access-monitoring package we
have, but now that doesn't seem to be the case.
Is
I just got into their system to review an incident that I have open. No
results but I got in and out OK
Jack Kelly
LA Systems @ US Courts
x 202-502-2390
--
For IBM-MAIN subscribe / signoff / archive access instructions,
send
I was able to get onto SupportConnect and run a Knowledge Base query
without any problem.
-Bret
-Original Message-
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Jon Brock
Sent: Tuesday, January 30, 2007 1:38 PM
To: IBM-MAIN@BAMA.UA.EDU
Subject: CA web site
Discussion List [mailto:[EMAIL PROTECTED] On Behalf
Of Jon Brock
Sent: Tuesday, January 30, 2007 2:38 PM
To: IBM-MAIN@BAMA.UA.EDU
Subject: CA web site
Has anyone else had trouble with CA's SupportConnect web site for
the last several days? I am unable to use the Knowledge Base feature. I
: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Jon Brock
Sent: Tuesday, January 30, 2007 1:38 PM
To: IBM-MAIN@BAMA.UA.EDU
Subject: CA web site
Has anyone else had trouble with CA's SupportConnect web site
for the last several days? I am unable to use the Knowledge Base
In a message dated 1/30/2007 2:08:54 P.M. Central Standard Time,
[EMAIL PROTECTED] writes:
don't want to take up any more of you folks' time or bandwidth. It appears
most likely to be some sort of problem with our network here. I just wanted
some confirmation, since I'm waiting on
Beats me. I plan to check with the network folks here, just in case.
Thanks,
Jon
-Original Message-
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED]
Behalf Of Ed Finnell
Sent: Tuesday, January 30, 2007 3:25 PM
To: IBM-MAIN@BAMA.UA.EDU
Subject: Re: CA web site
Hi Jon
It appears fine from my home broadband connection (not VPN).
Possibly a local configuration issue?
Meir Z
From: IBM Mainframe Discussion List on behalf of Jon Brock
Sent: Tue 1/30/2007 7:37 PM
To: IBM-MAIN@BAMA.UA.EDU
Subject: CA web site
Working here too. I noticed this message when I was there...
TODAY'S ALERT
Important Announcements:
Certain levels of ALP Licensing software may malfunction beginning January
1st, 2007.
SupportConnect users in North America may experience intermittent issues when
performing functions such
I can get it to work from outside our firewall here but not inside it. Looks
like a firewall issue to me. I am checking with our network guys.
I might have to move my office to Port City Java for a while. Darn.
Thanks,
Jon
snip
It appears fine from my home broadband connection (not VPN).
Yeah, I saw that, but this has been worse than intermittent. The worst part
is that I don't think I can even complain about CA in this case; it appears to
be our fault.
Jon
snip
Working here too. I noticed this message when I was there...
TODAY'S ALERT
Important Announcements:
Certain
: CA web site
Yeah, I saw that, but this has been worse than intermittent. The worst
part is that I don't think I can even complain about CA in this case; it
appears to be our fault.
Jon
snip
Working here too. I noticed this message when I was there...
TODAY'S ALERT
Important Announcements
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