[JAWS-Users] Microsoft technician phone number

[hamshack]

I lost all of my phone numbers and contacts several weeks ago in a computer 
crash and still trying to recover.  I would appreciate it very much if someone 
could email me the microsoft technicians phone number.  Thanks much and merry 
Christmas and happy new year to all.

Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Microsoft technician phone number

[Janie Degenshein]

800 936 5900
sorry to hear about your situation
HTH

-Original Message- 
From: hamsh...@tampabay.rr.com

Sent: Wednesday, December 23, 2015 6:28 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Microsoft technician phone number

I lost all of my phone numbers and contacts several weeks ago in a computer 
crash and still trying to recover.  I would appreciate it very much if someone 
could email me the microsoft technicians phone number.  Thanks much and merry 
Christmas and happy new year to all.


Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] JAWS And Microsoft Windows 7 Disk Partitioning

[Hicks Steven (ROYAL CORNWALL HOSPITALS NHS TRUST)]

Hi friends,

A while ago someone on the list helped me with a problem using the disk 
management console in Windows 7 to remove and re-create a disk patition.
I Foolishly deleted the really helpful email and was wondering if someone can 
help again please?
I Can go in to the disk partitioning and remove the partition.  I Now have 
drive 1 shoing up as unallocated which is fine but I am not able to select 
drive one and just create a new partition to take up the whole of the drive, is 
anyone able to help please?
I Have tried using the mouse cursor in JAWS and right clicking on the 
unallocated word and all kinds of different places on the drive one but I just 
can’t seem to find out where the option is to just create a completely new 
partition.

Any help would be much appreciated!



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Thank you for your co-operation.

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Re: [JAWS-Users] Microsoft technician phone number

[hamshack]

Yes, I am very aware of that as I have called them several times for help. 
Thanks again for the number.


-Original Message- 
From: Janie Degenshein

Sent: Wednesday, December 23, 2015 8:01 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Microsoft technician phone number

Woo hoo
HTH
They do great free work there and I suggest to loads of people
Hope you get the desired result



-Original Message- 
From: Fred Adams

Sent: Wednesday, December 23, 2015 7:53 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Microsoft technician phone number

Janie, thanks much for the info and merry christmas and happy new year.

-Original Message- 
From: Janie Degenshein

Sent: Wednesday, December 23, 2015 7:01 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Microsoft technician phone number

800 936 5900
sorry to hear about your situation
HTH

-Original Message- 
From: hamsh...@tampabay.rr.com

Sent: Wednesday, December 23, 2015 6:28 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Microsoft technician phone number

I lost all of my phone numbers and contacts several weeks ago in a computer
crash and still trying to recover.  I would appreciate it very much if
someone
could email me the microsoft technicians phone number.  Thanks much and
merry
Christmas and happy new year to all.

Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

[Pinky]

Hi Neal,
If you are using W10 the only time my pc makes the windows sound is on
restart. But from a cold start W10 does not make a sound. Just to let you
know.
Ed

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Neil Towery 
Sent: Wednesday, December 23, 2015 1:27 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hello Gang: 

 I have a windows 10 laptop that has been working fine for almost two
months. Yesterday, right after jaws came up, I heard a question similar to: 

 "Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down. 

 One of the times, I heard something about starting in the locked mode. 

 Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button. 

 Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore? 

 Sighted help might arrive, sometime tomorrow. But, I was just wondering if
I could do it using jaws and narrator. 

 Thanks, and Merry Christmas. He is The Reason for the season. 

Neil 

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




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[JAWS-Users] edding a signature in Outlook 2010

[Dacia Cole]

Hi,

I'm using Outlook 2010 and JAWS 16.  I created an email signature but
now after looking at it I see an error.  How do I go about editing the
signature?

thanks,

Dacia

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] Windows 10 crashes; safe mode & restore?

[Neil Towery]

Hello Gang: 

 I have a windows 10 laptop that has been working fine for almost two
months. Yesterday, right after jaws came up, I heard a question similar to: 

 "Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down. 

 One of the times, I heard something about starting in the locked mode. 

 Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button. 

 Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore? 

 Sighted help might arrive, sometime tomorrow. But, I was just wondering if
I could do it using jaws and narrator. 

 Thanks, and Merry Christmas. He is The Reason for the season. 

Neil 

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] edding a signature in Outlook 2010

[Kimberly]

Go through the same process you did to set up your new signature only this time 
look for the option to edit an existing signature. Make your correction then ok 
out.


Sent from Kimber's iPhone

> On Dec 23, 2015, at 1:56 PM, Dacia Cole  wrote:
> 
> Hi,
> 
> I'm using Outlook 2010 and JAWS 16.  I created an email signature but
> now after looking at it I see an error.  How do I go about editing the
> signature?
> 
> thanks,
> 
> Dacia
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] edding a signature in Outlook 2010

[Kimsan]

The issue I have with 2010, 2007 and even 2013 is the box where the
signature is.  Using the arrow keys, jaws will just say blank and not the
signature when editing. I find myself selecting all and just redoing the
entire signature.

Do people share the same pain as I? If not, how do you read the signature
when attempting to edit it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimberly
Sent: Wednesday, December 23, 2015 1:44 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

Go through the same process you did to set up your new signature only this
time look for the option to edit an existing signature. Make your correction
then ok out.


Sent from Kimber's iPhone

> On Dec 23, 2015, at 1:56 PM, Dacia Cole  wrote:
> 
> Hi,
> 
> I'm using Outlook 2010 and JAWS 16.  I created an email signature but 
> now after looking at it I see an error.  How do I go about editing the 
> signature?
> 
> thanks,
> 
> Dacia
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[Cristóbal]

The leasing program for cable and satelite company's is a sweet deal for
them. That monthly fee is pretty much pure profet for them. That and the
hardware is going to be outdated. You're going to be better off simply
purchasing your own equipment. It'll pay for itself most likely after the
first year and almost always be more up to date than what they installed for
you.
When I signed up for DSL with TWC, I got the first year of the modem useage
free, but after that, they started to charge me $6 a month  in rental fees.
I said forget that noise. 
I just got my own Surfboard 6141 Docsis 3.0 modem on sale for around $65 and
returned their old docsis 2.0 modem. That was over two years ago. 
If you've got issues with bad service already, then what do you have to lose
by getting your  own equipment? It may even help. 
I know for other service companies like the cable or landline, unless you're
paying for some sort of monthly maintenance, then they're going  to charge
you a pretty penny to actually come out to your house to trouble shoot
anything. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kevin
Sent: Wednesday, December 23, 2015 4:23 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] leasing a router versus purchasing one

well even when you are renting the router from the company they won't come 
to your home to check what's wrong.  I've had countless of problems called 
the company and they never came out to check what is wrong, they always 
fixed it over the phone.
or it seemed it was fixed.

-Original Message- 
From: Alan Robbins
Sent: Wednesday, December 23, 2015 4:00 PM
To: Jaws-Users-List
Subject: [JAWS-Users] leasing a router versus purchasing one

Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
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[JAWS-Users] Does enhanced convenient OCR do a good job on an PDF image?

[Jim Slagle]

Has anyone tried using enhanced convenient OCR? 
What was your experience? 
Jim Slagle

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[Alan Robbins]

Kevin,

They will come out here, but even if they fix via phone,
they are not going to log into the router and mess around if
it is not their equipment. This is what is causing my
concern about purchasing one.

Al

-Original Message-
From: JAWS-Users-List
[mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of
Kevin
Sent: Wednesday, December 23, 2015 7:23 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] leasing a router versus purchasing
one

well even when you are renting the router from the company
they won't come to your home to check what's wrong.  I've
had countless of problems called the company and they never
came out to check what is wrong, they always fixed it over
the phone.
or it seemed it was fixed.

-Original Message-
From: Alan Robbins
Sent: Wednesday, December 23, 2015 4:00 PM
To: Jaws-Users-List
Subject: [JAWS-Users] leasing a router versus purchasing one

Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list
visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list
visit:
http://www.jaws-users.com/help/


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Re: [JAWS-Users] leasing a router versus purchasing one

[Moderator]

Please take this discussion off-list, it is not relevant toJaws.
Thank you,

Richard Q. Justice-list moderator
jaws-users-list@jaws-users.com

- Original Message - 
From: "Alan Robbins" 
To: "Jaws-Users-List" 
Sent: Wednesday, December 23, 2015 7:00 PM
Subject: [JAWS-Users] leasing a router versus purchasing one


Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[Dave Carlson]

Recommend you purchase the router, but pay a monthly wiring insurance fee 
and then they can only blame the router, which you can replace yourself --  
an likely at a lower cost than all the lease charges you're paying.

Dave Carlson
Oregonian, woodworker, Engineer, Musician, and Pioneer

- Original Message - 
From: "Alan Robbins" 
To: "Jaws-Users-List" 
Sent: Wednesday, December 23, 2015 04:00 PM
Subject: [JAWS-Users] leasing a router versus purchasing one


Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[TheHangMan]

Allan,
I just switch from Comcast to Verizon fios new package  dealand they too
supplied their own Modem.
The rental is $12 a month and for more than 3 TVs, it would require an
additional box.
What a ripp off!

I also just wanted to run my own personel router wifi and I bought an
Linksys18642  Wireless for $100 at Walmart and the only way is to buy a
ethernet cable about 100 feet long and connected to the modome..
I think, the best way is to tap into a un secure router or go to a food
joint and use their service.

TC,

Jorge


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Alan Robbins
Sent: Wednesday, December 23, 2015 7:00 PM
To: Jaws-Users-List 
Subject: [JAWS-Users] leasing a router versus purchasing one

Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[Steve]

Probably, they will or at least the first-level techs might.  That's an easy 
fallback.

But, remember, your router only handles the distribution of your internet 
signal; it still has to come in through your cable modem.  Usually, if you are 
having an issue with internet that is really a cable signal issue, you may see 
issues with your other services.  Also, sometimes the tech support people can 
see connection quality issues from their end.

Just a second consideration Just getting a router isn't going to solve your 
equipment rental charge.  What you may need is a cable modem.  Those are a bit 
more expensive than the run-of-the-mill router, of course.  You'll need to 
check 
with your cable company for compatibility before you purchase a cable modem. 
Some of the cable modems that are/were highly recommended like the Motorola 
Arris SB6141 are nearing their end-of-life cycle although Comcast plans to 
still 
support them for customers who've purchased one for themselves; but they are 
going to replace the ones they provide.  Also, if you have phone service 
through 
your cable company, these modems will not support that.

If you have Charter, I think their modem rental is part of the bill, so you 
won't save any money converting.

Steve

- Original Message - 
From: Alan Robbins
To: Jaws-Users-List
Sent: Wednesday, December 23, 2015 7:00 PM
Subject: [JAWS-Users] leasing a router versus purchasing one


Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] edding a signature in Outlook 2010

[Kimsan]

I do that all the time; however, the question was how or can you read the
signature when wanting to edit it using jaws.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of DGH
Sent: Wednesday, December 23, 2015 3:39 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

Try typing up  the signature in Word and then copy and paste it in that edit
field.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimsan
Sent: Wednesday, December 23, 2015 4:01 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

The issue I have with 2010, 2007 and even 2013 is the box where the
signature is.  Using the arrow keys, jaws will just say blank and not the
signature when editing. I find myself selecting all and just redoing the
entire signature.

Do people share the same pain as I? If not, how do you read the signature
when attempting to edit it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimberly
Sent: Wednesday, December 23, 2015 1:44 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

Go through the same process you did to set up your new signature only this
time look for the option to edit an existing signature. Make your correction
then ok out.


Sent from Kimber's iPhone

> On Dec 23, 2015, at 1:56 PM, Dacia Cole  wrote:
> 
> Hi,
> 
> I'm using Outlook 2010 and JAWS 16.  I created an email signature but 
> now after looking at it I see an error.  How do I go about editing the 
> signature?
> 
> thanks,
> 
> Dacia
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] leasing a router versus purchasing one

[Kevin]

well even when you are renting the router from the company they won't come 
to your home to check what's wrong.  I've had countless of problems called 
the company and they never came out to check what is wrong, they always 
fixed it over the phone.

or it seemed it was fixed.

-Original Message- 
From: Alan Robbins

Sent: Wednesday, December 23, 2015 4:00 PM
To: Jaws-Users-List
Subject: [JAWS-Users] leasing a router versus purchasing one

Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] in setting up adobe reader, what things should I do to make it work best with Jaws 15?

[Roger Levine]

Hi Mike, 
I have installed Adobe Xi DC andwould like to know how the settings
differ from your example you have indicated for Adobe XI. I am running Jaws
17.  

Roger 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Wednesday, December 11, 2013 4:40 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] in setting up adobe reader,what things should I do
to make it work best with Jaws 15?

Hi Jim,

The steps below are for Adobe XI / 11:

 Note that there are links with the Security Enhanced section to explain the

consequences of
unchecking items there, and you may want to find out what they have to say. 
Open Adobe from your desktop shortcut or start menu then, proceed with the 
steps below.

1. Go into preferences with control-k. JAWS lands on an item in a tree view.
If you have been here before, it will be the item you last opened. Arrow
down to Security Enhanced. Note that this is the item below "Security."
Then uncheck these 2 options, the 2nd option is not necessary to uncheck 
but, optional:
Enable Protected Mode at startup, needs to be unchecked.
Enable Enhanced Security, does not need to be unchecked.
Note. When making changes in the Security Enhanced section, you will be told
that Adobe needs to be restarted, but you can wait to finish the other
changes first.

2. Launch the Edit menu, scroll down to the Accessibility submenu and open
it. Scroll down to the Set-up Assistant and press enter. The Set-Up
Assistant has five screens, but the only change you have to make is on the
last, screen 5 of 5. Go through all the screens, pressing spacebar on "Next"
in each instance, until you reach the fifth and final screen. Here, tab to
the check box labeled "Display PDF documents in the web browser" and make 
sure it
is unchecked. It may be checked by default. Then tab to the Okay button & 
press enter to save your changes & close.

If you are running AdobeX / 10, let me know & I'll send those steps as well.

HTH
Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Wednesday, December 11, 2013 2:50 PM
Subject: [JAWS-Users] in setting up adobe reader,what things should I do to 
make it work best with Jaws 15?


I think mike had a fix for this. Jim

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] in setting up adobe reader, what things should I do to make it work best with Jaws 15?

[Roger Levine]

Hi Mike, 
After my previous email, I attempted to read a pdf file and it would not
read.  The document I was using did not read with Adobe X using Jaws 17, but
it read okay using Jaws 16. Please advise if you have any additional ideas.
This is very frustrating. Thank you,  
Roger

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Wednesday, December 11, 2013 4:40 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] in setting up adobe reader,what things should I do
to make it work best with Jaws 15?

Hi Jim,

The steps below are for Adobe XI / 11:

 Note that there are links with the Security Enhanced section to explain the

consequences of
unchecking items there, and you may want to find out what they have to say. 
Open Adobe from your desktop shortcut or start menu then, proceed with the 
steps below.

1. Go into preferences with control-k. JAWS lands on an item in a tree view.
If you have been here before, it will be the item you last opened. Arrow
down to Security Enhanced. Note that this is the item below "Security."
Then uncheck these 2 options, the 2nd option is not necessary to uncheck 
but, optional:
Enable Protected Mode at startup, needs to be unchecked.
Enable Enhanced Security, does not need to be unchecked.
Note. When making changes in the Security Enhanced section, you will be told
that Adobe needs to be restarted, but you can wait to finish the other
changes first.

2. Launch the Edit menu, scroll down to the Accessibility submenu and open
it. Scroll down to the Set-up Assistant and press enter. The Set-Up
Assistant has five screens, but the only change you have to make is on the
last, screen 5 of 5. Go through all the screens, pressing spacebar on "Next"
in each instance, until you reach the fifth and final screen. Here, tab to
the check box labeled "Display PDF documents in the web browser" and make 
sure it
is unchecked. It may be checked by default. Then tab to the Okay button & 
press enter to save your changes & close.

If you are running AdobeX / 10, let me know & I'll send those steps as well.

HTH
Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Wednesday, December 11, 2013 2:50 PM
Subject: [JAWS-Users] in setting up adobe reader,what things should I do to 
make it work best with Jaws 15?


I think mike had a fix for this. Jim

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] in setting up adobe reader, what things should I do to make it work best with Jaws 15?

[Mike B]

Hi Roger,

I don't recall making any changes that helped.  Hopefully someone will reply 
that has more experience with this new Adobe reader with settings changes 
that help.  I just don't use it enough to make any suggestions, & would like 
to know if there are better settings for myself.
Take care.
Mike

- Original Message - 
From: Roger Levine
To: jaws-users-list@jaws-users.com
Sent: Wednesday, December 23, 2015 6:17 PM
Subject: Re: [JAWS-Users] in setting up adobe reader,what things should I do 
to make it work best with Jaws 15?


Hi Mike,
I have installed Adobe Xi DC andwould like to know how the settings
differ from your example you have indicated for Adobe XI. I am running Jaws
17.

Roger

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Wednesday, December 11, 2013 4:40 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] in setting up adobe reader,what things should I do
to make it work best with Jaws 15?

Hi Jim,

The steps below are for Adobe XI / 11:

 Note that there are links with the Security Enhanced section to explain the

consequences of
unchecking items there, and you may want to find out what they have to say.
Open Adobe from your desktop shortcut or start menu then, proceed with the
steps below.

1. Go into preferences with control-k. JAWS lands on an item in a tree view.
If you have been here before, it will be the item you last opened. Arrow
down to Security Enhanced. Note that this is the item below "Security."
Then uncheck these 2 options, the 2nd option is not necessary to uncheck
but, optional:
Enable Protected Mode at startup, needs to be unchecked.
Enable Enhanced Security, does not need to be unchecked.
Note. When making changes in the Security Enhanced section, you will be told
that Adobe needs to be restarted, but you can wait to finish the other
changes first.

2. Launch the Edit menu, scroll down to the Accessibility submenu and open
it. Scroll down to the Set-up Assistant and press enter. The Set-Up
Assistant has five screens, but the only change you have to make is on the
last, screen 5 of 5. Go through all the screens, pressing spacebar on "Next"
in each instance, until you reach the fifth and final screen. Here, tab to
the check box labeled "Display PDF documents in the web browser" and make
sure it
is unchecked. It may be checked by default. Then tab to the Okay button &
press enter to save your changes & close.

If you are running AdobeX / 10, let me know & I'll send those steps as well.

HTH
Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Wednesday, December 11, 2013 2:50 PM
Subject: [JAWS-Users] in setting up adobe reader,what things should I do to
make it work best with Jaws 15?


I think mike had a fix for this. Jim

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] leasing a router versus purchasing one

[Alan Robbins]

Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

[Kevin]

I did a computer recovery once on my hp mini netbook.  I did not have to 
boot into safe mode.
I just from the desktop pressed win key+I for settings arrow to update and 
security enter

arrow down to recovery
entered on that and followed the prompts
it's almost like doing the windows 10 upgrade for the first time.
when I did it it took 3 hours.  but when it finished everything was fine. 
you don't need to customize your PC again, but you may need to run a jaws 
repair.  really no sighted help is needed unless you are wondering what the 
computer is doing.

you get jaws speech up until the computer starts the recover.
after that no speech is available even with narrator.


-Original Message- 
From: Neil Towery

Sent: Wednesday, December 23, 2015 11:26 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hello Gang:

I have a windows 10 laptop that has been working fine for almost two
months. Yesterday, right after jaws came up, I heard a question similar to:

"Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down.

One of the times, I heard something about starting in the locked mode.

Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button.

Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore?

Sighted help might arrive, sometime tomorrow. But, I was just wondering if
I could do it using jaws and narrator.

Thanks, and Merry Christmas. He is The Reason for the season.

Neil



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

[Kevin]

with windows 10 you never start the computer from a  cold start.  the 
computer is in hibernation mode which enables the quick start.  when quick 
starting the computer some drivers don't get loaded hence the startup sound 
does not play.  this is why when you run jaws in 40 minute mode then shut 
down and the next time you start the computer jaws announces in order to use 
jaws in 40 minute mode again you must restart your computer.
there is a way to disable the windows 10 quick start but I will not include 
this unless someone asks!


-Original Message- 
From: Pinky

Sent: Wednesday, December 23, 2015 11:36 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hi Neal,
If you are using W10 the only time my pc makes the windows sound is on
restart. But from a cold start W10 does not make a sound. Just to let you
know.
Ed

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Neil Towery
Sent: Wednesday, December 23, 2015 1:27 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hello Gang:

I have a windows 10 laptop that has been working fine for almost two
months. Yesterday, right after jaws came up, I heard a question similar to:

"Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down.

One of the times, I heard something about starting in the locked mode.

Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button.

Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore?

Sighted help might arrive, sometime tomorrow. But, I was just wondering if
I could do it using jaws and narrator.

Thanks, and Merry Christmas. He is The Reason for the season.

Neil



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

[Neil Towery]

 Well, since there is no talking, how do you know when the desktop is up?
Would this just be a time estimate? I can probably do a windows I, and
quickly get to update and security, because I have been there several times.
But, after striking enter on update and security, how does one know where
recovery is? Is it the last thing under update and security?  
 I have no sound, along with having a defined amount of time, before the
computer shuts down. 
 Thanks. Neil 
 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kevin
Sent: Wednesday, December 23, 2015 3:27 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

with windows 10 you never start the computer from a  cold start.  the
computer is in hibernation mode which enables the quick start.  when quick
starting the computer some drivers don't get loaded hence the startup sound
does not play.  this is why when you run jaws in 40 minute mode then shut
down and the next time you start the computer jaws announces in order to use
jaws in 40 minute mode again you must restart your computer.
there is a way to disable the windows 10 quick start but I will not include
this unless someone asks!

-Original Message-
From: Pinky
Sent: Wednesday, December 23, 2015 11:36 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hi Neal,
If you are using W10 the only time my pc makes the windows sound is on
restart. But from a cold start W10 does not make a sound. Just to let you
know.
Ed

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Neil Towery
Sent: Wednesday, December 23, 2015 1:27 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hello Gang:

I have a windows 10 laptop that has been working fine for almost two months.
Yesterday, right after jaws came up, I heard a question similar to:

"Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down.

One of the times, I heard something about starting in the locked mode.

Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button.

Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore?

Sighted help might arrive, sometime tomorrow. But, I was just wondering if I
could do it using jaws and narrator.

Thanks, and Merry Christmas. He is The Reason for the season.

Neil



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

[Kevin]

you can try to turn on narrator at times win key+enter
I have some sight, and when the recover is commencing there is a white 
square on the screen.  when that went

away I tried to turn on narrator
but I think I remember jaws came up talking!
-Original Message- 
From: Neil Towery

Sent: Wednesday, December 23, 2015 12:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Well, since there is no talking, how do you know when the desktop is up?
Would this just be a time estimate? I can probably do a windows I, and
quickly get to update and security, because I have been there several times.
But, after striking enter on update and security, how does one know where
recovery is? Is it the last thing under update and security?
I have no sound, along with having a defined amount of time, before the
computer shuts down.
Thanks. Neil


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kevin
Sent: Wednesday, December 23, 2015 3:27 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

with windows 10 you never start the computer from a  cold start.  the
computer is in hibernation mode which enables the quick start.  when quick
starting the computer some drivers don't get loaded hence the startup sound
does not play.  this is why when you run jaws in 40 minute mode then shut
down and the next time you start the computer jaws announces in order to use
jaws in 40 minute mode again you must restart your computer.
there is a way to disable the windows 10 quick start but I will not include
this unless someone asks!

-Original Message-
From: Pinky
Sent: Wednesday, December 23, 2015 11:36 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hi Neal,
If you are using W10 the only time my pc makes the windows sound is on
restart. But from a cold start W10 does not make a sound. Just to let you
know.
Ed

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Neil Towery
Sent: Wednesday, December 23, 2015 1:27 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Windows 10 crashes; safe mode & restore?

Hello Gang:

I have a windows 10 laptop that has been working fine for almost two months.
Yesterday, right after jaws came up, I heard a question similar to:

"Hello, how do you like this picture. We will be sending you more, et
cetra." Even though I do not sign in with a password, I was able to find the
sign in button, and struck the space bar. However, the computer crashed. as
in shut down. I thought it was automatically re-starting, for some unknown
reason. Did a forced re-start. Heard similar info. Found sign in button.
Space bar. Computer shut down.

One of the times, I heard something about starting in the locked mode.

Now, the computer starts normally, as it pertains to the sound and humming.
However, there is no sound. Not even the windows start up sound. The
computer automatically shuts down in about a minute and half, after I press
the start button.

Without sighted help how do I get it to start in safe mode? Since narrator
has been so good in windows 10, will it allow me to do a system restore?

Sighted help might arrive, sometime tomorrow. But, I was just wondering if I
could do it using jaws and narrator.

Thanks, and Merry Christmas. He is The Reason for the season.

Neil



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] edding a signature in Outlook 2010

[DGH]

Try typing up  the signature in Word and then copy and paste it in that edit
field.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimsan
Sent: Wednesday, December 23, 2015 4:01 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

The issue I have with 2010, 2007 and even 2013 is the box where the
signature is.  Using the arrow keys, jaws will just say blank and not the
signature when editing. I find myself selecting all and just redoing the
entire signature.

Do people share the same pain as I? If not, how do you read the signature
when attempting to edit it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimberly
Sent: Wednesday, December 23, 2015 1:44 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] edding a signature in Outlook 2010

Go through the same process you did to set up your new signature only this
time look for the option to edit an existing signature. Make your correction
then ok out.


Sent from Kimber's iPhone

> On Dec 23, 2015, at 1:56 PM, Dacia Cole  wrote:
> 
> Hi,
> 
> I'm using Outlook 2010 and JAWS 16.  I created an email signature but 
> now after looking at it I see an error.  How do I go about editing the 
> signature?
> 
> thanks,
> 
> Dacia
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Microsoft technician phone number

[Mike B]

Hi Fred,

Phone#: 1-800-936-5900

TTY#: 1-800-892-5234

Monday thru Friday: 8:00 AM to 12:00 AM, easter time

Saturday & Sunday: 9:00 AM to 6:00 PM, eastern time

A very merry Christmas & Happy New Year to you & yours as well as all list 
members & their families.
Take care.
Mike

- Original Message - 
From: hamsh...@tampabay.rr.com
To: jaws-users-list@jaws-users.com
Sent: Wednesday, December 23, 2015 3:28 AM
Subject: [JAWS-Users] Microsoft technician phone number


I lost all of my phone numbers and contacts several weeks ago in a computer 
crash and still trying to recover.  I would appreciate it very much if 
someone could email me the microsoft technicians phone number.  Thanks much 
and merry Christmas and happy new year to all.

Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Addressing a few Messages in: leasing a router versus purchasing one

[Scorpio Forever]

Hi Folks, I'm addressing a few messages here, as it would seem that some
people don't know a few things about the provision of internet services
through a provider.

First and foremost, someone stated that they had countless trouble with the
rented modem, and the company never came over to fix the problem since they 
were

able to fix the issue over the phone from their offices.

Most gateway problems, and we *are* talking about gateways here, not
routers, can usually be fixed by unplugging the gateway from the power
supply, in other words, unplugging the power cord, either from the
electrical outlet, or the rear of the gateway, waiting for a count of twenty
to thirty seconds, then plugging the gateway back into the power.

This resets the gateway, and gives it the ability to pick up the IP address,
and bada-bing, bada-boom, you're connected again.

It's the same thing when you lose your wireless signal, you simply do the
routine above, and voila, your wi-fi is back from limbo.

This may be a problem with the gateway hardware, or it may be a setting
within the gateway's firmware that needs tweaking.  Since I am no mastermind
with gateways or networks, I think it's a safer bet to just unplug the darn
thing rather than sit there patiently looking for a setting that, at the end 
of the

day, has a simple fix.

Now, if it keeps happening several times a day, or even a week, then it 
would

be time to reset it, in which case, just like extracting an unextractable
CD/DVD from the CD/DVD drive with a paper clip, you can use that same paper
clip to press the reset button on the gateway, thus resetting the gateway
back to it's factory defaults.  At that point, you'll have to configure it
again, so if you weren't the person who first configured the gateway the
first day it was installed in your home, or you don't feel comfortable 
messing with your gateway's settings, then you may want to call your

ISP's tech support to get them to walk you through setting it up.

This usually involves accessing the gateway through it's internet browser
page with a username and password, if you can find the master username and
password, you'll be surprised of some of the functions you can unlock that
your ISP keeps from you.

For example, In Canada, Rogers gateways have the standard customer usernames
and passwords, and a master username and password that gives Rogers' tech
staff unfettered access to your gateway, so even if you change the gateway
access credentials, you're only changing an authorized user's credentials,
and not the master credentials, and so they'll be able to, as I said at the
beginning of the message, access your router to reset it, or reset the
settings so that what ever problem you had with the gateway disappears.

Now, please keep in mind that you are renting a gateway, not a router.

That's not to say that the gateway does not perform the functions of a 
router, but for ease of explanation, I call them gateways.  You can quickly 
tell the difference between the two because a gateway will have the main 
line, whether it be your telephone line, as is the case with A T & T, or 
cable Line, as is the case with Comcast, directly plugged into it.  A router 
does not.  It only has a connecting cable from your modem, which has the 
telephone or cable line directly plugged into it, plugged into the router.


A gateway does the job of both the modem and the router, and must be 
registered with the Internet Service provider in order to access the 
internet on their network.  This usually involves calling them with a serial 
number, or some other bunch of numbers on the back or bottom of the gateway, 
an them plugging the numbers into their system and registering your 
gateway's access.


Typically, gateways go for $75 for a refurbished/clearance model, to $350, 
depending on the quality and features you desire of the unit.


Now, if you don't have the money to afford these babies, then you have to go 
with the split option of purchasing a router, ranging in price from $25 to 
$99+, again, depending on the features the specific model has, and 
connecting it to your modem, which you will be renting from your service 
provider.


Regardless of which method you use to access the internet, whether it's a 
gateway, or a router plugged into a modem, you'll have to decide which is 
best for you, and which option you can afford.


the difference between purchasing a gateway and renting one is the warranty. 
In most cases, unless you purchase extended warranties with the unit, you'll 
get a one year manufacturer's warranty, as opposed to a lifetime warranty 
which you get when renting the gateway from your ISP.


Again, this boils down to the type and price of the gateway you decide to 
purchase.


Just like computers, gateways require maintenance, and/or break down.  if 
you purchased the gateway outright and it's past it's warranty period, 
you're S.O.L. and you're going to have to shell out another wad of money for 
a new 

Re: [JAWS-Users] leasing a router versus purchasing one

[Scorpio Forever]

Sorry Rick, didn't see your message until after I sent out my reply.

Scorpio

-Original Message- 
From: Moderator 
Sent: Wednesday, December 23, 2015 8:43 PM 
To: jaws-users-list@jaws-users.com 
Subject: Re: [JAWS-Users] leasing a router versus purchasing one 


Please take this discussion off-list, it is not relevant toJaws.
Thank you,

Richard Q. Justice-list moderator
jaws-users-list@jaws-users.com

- Original Message - 
From: "Alan Robbins" 

To: "Jaws-Users-List" 
Sent: Wednesday, December 23, 2015 7:00 PM
Subject: [JAWS-Users] leasing a router versus purchasing one


Years ago I owned a Linksys router for our home network.
Then, we decided to bundle our phone service with internet &
TV. The cable company then installed their router and all
things functioned through the router. At that time the
router was simply part of the equipment and there was no
additional cost for having it. Quite some time back, they
started charging a monthly leasing fee. At first it was only
$3. Over time it went to $5, then $8 and now it is going to
$10 per month.

My question is I know there are very good routers out there.
What I'm interested in hearing from folks that own one is
when you are having any type connectivity issues, does your
cable provider simply blame your purchased  router and state
the problem is with that or do they actually come to the
house and inspect the cables etc.

Over the years I have had trouble with their router and the
cable lines/connections. I know if one chooses to purchase
their own router, the cable company will not touch it. So,
what I'm fearful of is if I have trouble, they are
automatically going to say it is the purchased router and
there is nothing they can do to correct the issue.

Al

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For answers to frequently asked questions about this list visit:
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Re: [JAWS-Users] Microsoft technician phone number

[Fred Adams]

Janie, thanks much for the info and merry christmas and happy new year.

-Original Message- 
From: Janie Degenshein

Sent: Wednesday, December 23, 2015 7:01 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Microsoft technician phone number

800 936 5900
sorry to hear about your situation
HTH

-Original Message- 
From: hamsh...@tampabay.rr.com

Sent: Wednesday, December 23, 2015 6:28 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Microsoft technician phone number

I lost all of my phone numbers and contacts several weeks ago in a computer
crash and still trying to recover.  I would appreciate it very much if 
someone
could email me the microsoft technicians phone number.  Thanks much and 
merry

Christmas and happy new year to all.

Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Microsoft technician phone number

[Janie Degenshein]

Woo hoo 
HTH
They do great free work there and I suggest to loads of people 
Hope you get the desired result




-Original Message- 
From: Fred Adams 
Sent: Wednesday, December 23, 2015 7:53 AM 
To: jaws-users-list@jaws-users.com 
Subject: Re: [JAWS-Users] Microsoft technician phone number 


Janie, thanks much for the info and merry christmas and happy new year.

-Original Message- 
From: Janie Degenshein

Sent: Wednesday, December 23, 2015 7:01 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Microsoft technician phone number

800 936 5900
sorry to hear about your situation
HTH

-Original Message- 
From: hamsh...@tampabay.rr.com

Sent: Wednesday, December 23, 2015 6:28 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Microsoft technician phone number

I lost all of my phone numbers and contacts several weeks ago in a computer
crash and still trying to recover.  I would appreciate it very much if 
someone
could email me the microsoft technicians phone number.  Thanks much and 
merry

Christmas and happy new year to all.

Best wishes,

FRED C. ADAMS W4HC
US ARMY AIRBORNE RET
MARANATHA! MARANATHA!!!
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdege...@comcast.net

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/