Thank you so much to everyone for your responses.
I have done some more testing but still not getting satisfactory results.
I have a feeling that the consortium discovered that they had to have
VIEW_USER set to a consortium depth in the past but I cannot remember why.
However I tried changing
Thanks, Erica! I wasn't aware of that.
Dawn Dale
PINES Helpdesk Manager
Georgia Public Library Service
1800 Century Place
Suite 150
Atlanta, GA 30345
404-235-7136
dd...@georgialibraries.org
- Original Message -
From: Erica Rohlfs eroh...@esilibrary.com
To: Evergreen Discussion Group
Hi folks,
We have libraries in our consortium that are claiming that Evergreen is not
properly checking in items, i.e. that they're scanning the items for check in
but the system isn't taking the item off the patron's account. We're running
2.5.1.
Personally, I'm pretty sure we've got PEBKAC
We have libraries in our consortium that are claiming that Evergreen is not
properly checking in items, i.e. that they're scanning the items for check
in but the system isn't taking the item off the patron's account. We're
running 2.5.1.
Buzzy, is it a case of items lingering in Items Out
Hi Buzzy, folks,
We’ve experienced this a bit in our consortium as well and can’t seem to really
track down a persistent identifying cause….best luck we have had has been with
adjusting barcode scanners and telling staff to slow down on scanning things.
Not real scientific, but seems to help…
Hello,
Our libraries have also reported that after checking in items the items
remained on the patron record. We started on release 2.2 and now on 2.4 so our
reports have not been specific to a release. Some of our libraries have
disabled the beep on the scanner and tell us that has improved
Our cases of check-ins not going through seem to be almost always because
staff was going faster than Evergreen could handle. Because of the beep,
they think the scan was accepted and aren't always as vigilant about
watching the screen as they could be. This has also happened at check-out.
The
Agreed. Staff going too fast and not watching the screen has been an issue with
every ILS in every library I've ever worked at, and it's not surprising if
they're at the desk because they are so often trying to multitask. I've worked
several places (some using Evergreen, some using those OTHER
Hi All,
This is mainly just a what's going on update, though I do discuss some
issues we're facing with un-trusted SSL certificates for those that are
curious:
http://wiki.evergreen-ils.org/doku.php?id=dev:browser_staff:dev_notes
-b
--
Bill Erickson
| Senior Software Developer
| phone:
On 4/11/2014 2:28 PM, McCanna, Terran wrote:
Agreed. Staff going too fast and not watching the screen has been an issue with
every ILS in every library I've ever worked at, and it's not surprising if
they're at the desk because they are so often trying to multitask.
Exactly this. Plus, if
We turned the beeps off at my previous library which forced staff to look
at the screen. It still didn't always work. They still didn't always
make sure that what they expect to happen happened.
On Fri, Apr 11, 2014 at 2:28 PM, McCanna, Terran
tmcca...@georgialibraries.org wrote:
Agreed.
The only method that guarantees complete attention probably violates the
Geneva Convention.
On Fri, Apr 11, 2014 at 2:34 PM, Ruth Frasur direc...@hagerstownlibrary.org
wrote:
We turned the beeps off at my previous library which forced staff to look
at the screen. It still didn't always
Personally, I'm pretty sure we've got PEBKAC going on. At our local library,
we've implemented work flow improvements and the problem has pretty much
disappeared. Still, I thought I'd ask: have any of you experienced this issue?
It’s the general consensus, but I’ll chime in, too. Yep, easy to
And Rogan wins the
Internet for today.
In addition to turning off the scanner beep, which helps, we've
also turned on Evergreen's sounds on checkin workstation. That
has also helped quite a bit.
Thanks for your comments, folks!
In addition to turning off the scanner beep, which helps, we've also turned on
Evergreen's sounds on checkin workstation. That has also helped quite a bit.
Wait, there are sounds?! How does one activate this?
-Holly
From: open-ils-general-boun...@list.georgialibraries.org
I think they're
enabled by default. If you plug speakers in to the computer or
turn up the sound, you should hear them. I will say,
however, that the default confirmation sound for a successful
checkin is pretty soft, so our systems staff replaced it with
I would definitely appreciate more info, so I too can change sound settings if
the defaults aren't great. Perhaps they are on currently, but we always have
our circ desk computer speakers off to avoid blasting noise from those pesky
internet ads. But our designated check *IN* station is rarely
Just wanted to add one more thought to this thread.
Our libraries deal with checkin errors as well. The same was true in our
previous library systems, but we had a LOT of questions about items not getting
checked in after we migrated to Evergreen.
As others have mentioned, we have encouraged
At last year's conference there was a list distributed containing the names,
emails, twitter/IRC handles of participants. If this was available in Boston I
completely missed it and I NEED it now.
Any chance someone has a shareable copy? Thanks!
-Holly
Holly Brennan
Library Technology
Holly, an Attendee List was in my registration packet. Do you need a copy?
Lise
On Fri, Apr 11, 2014 at 4:56 PM, Holly Brennan haderh...@ci.homer.ak.uswrote:
At last year's conference there was a list distributed containing the
names, emails, twitter/IRC handles of participants. If this
I missed a packet too?! Jeez, all I ended up with was my nametag and the
conference schedule. My body believed it to be 4am when I registered, so
I'll blame jetlag.
Yes please.
-Holly
From: open-ils-general-boun...@list.georgialibraries.org
Packet may have been a little too big a word, but I'll scan the Attendee
List and send it to you unless Kathy Lussier gets it to you first.
Thanks,
Lise
On Fri, Apr 11, 2014 at 5:11 PM, Holly Brennan haderh...@ci.homer.ak.uswrote:
I missed a packet too?! Jeez, all I ended up with was my
Thank you!
From: open-ils-general-boun...@list.georgialibraries.org
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
Elisabeth Keppler
Sent: Friday, April 11, 2014 1:30 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] contact list from conference
Here
Bill,
Thanks so much for this update.
On Fri, Apr 11, 2014 at 2:35 PM, Bill Erickson ber...@esilibrary.comwrote:
Hi All,
This is mainly just a what's going on update, though I do discuss some
issues we're facing with un-trusted SSL certificates for those that are
curious:
Rogan definitely wins the internet today.
On Fri, Apr 11, 2014 at 4:45 PM, Michele Morgan mmor...@noblenet.orgwrote:
Just wanted to add one more thought to this thread.
Our libraries deal with checkin errors as well. The same was true in our
previous library systems, but we had a LOT of
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