Good day
Is it possible to configure the system to send supervisor an
email when the call escalation is 0.
Please advice
Thanks in advance
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pip
Hi everybody,
I have two systems, one is OTRS 2.1.1
(productive) and one is OTRS 2.0.4 (test)
I have a problem when I am using OTRS
2.1.1 with Internet Explorer and
character " ' " is replaced
by ' in all webpages (Ticket views, Sysconfig pages).
In other browsers there is no problem
(Opear, Fire
Hello there,
I am having an issue with attaching some files to some ticket. In my
last example, the file is 3.5 MB. When we restore the production db to
our development server , I can attach the doc without a problem( Both
servers are suppose to be identical, obviously, they are not..).
Following
Hi there,
If you guys didn't notice, I have published the OTRS Virtual Appliance for
VMware. Please check out my blog OR got to VMware's site
http://www.vmware.com/vmtn/appliances/directory/591
Why I did it? Well actually I am doing an internation project and am proposing
Virtual Infrastru
Hi,
I'm trying to figure out how to perform a more advanced search in the
Subject and Free text field of the search panel. Is it possible to do a
boolean search including AND, OR operators? What is the syntax in that
case? I've been trying to find documentation on this subject both in
this li
Running the latest OTRS on Win2003:
Please see the error below found in the
otrs\var\logs\otrs.log file whenever I try to log in.
[Tue Oct 17 13:52:04
2006][Notice][Kernel::System::Auth::LDAP::Auth] User: testuser authentication
failed, no LDAP group entry foundGroupDN='CN=pscerms, OU
Hi,
I would like to have an incoming mail to be routed to a queue based on
the e-mail destination address.
Env.:
- OTRS 2.1.1
- Solaris 10
I have created a queue QUEUE1
Than, in Misc -> PostMaster Filter I have created a filter:
MATCH:
Header1: To Value: [EMAIL PROTECTED]
SET:
H
If I click "All" nothing happens...
I can't see any user
- Original Message -
From: "Gerold Gruber" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Tuesday, October 17, 2006 2:08 PM
Subject: Re: [otrs] One question...
> Maurizio Pederneschi schrieb:
>
Hi,
I would had you may need to kill the remaining process
Check if 1837 is really the pid:
ps -fp 1837
then
kill -TERM 1837
kill -9 1837
finally delete the line from the table process_id concerning the process left
in "processing" status
Cordialement,
Bastien Leblanc - Administrateur People
Dominic Marks wrote:
I setup my database (MySQL) on a remote machine, but I did it
by manually importing the SQL. Now I need to:
1. Install a system user. I've looked at just adding in a user
via phpMyAdmin but I'm not sure if this is a great idea, or
what the format is some of the fields is (p
Maurizio Pederneschi schrieb:
Sorry...
I have check my setting.
I define a queue "CED" and a subqueue "ADSL".
I define a new group "ced" and two users with the preferred queue
"ADSL". The two user are associated with the role "operator" that have
permission (ro, create, owner and priority
Hello Bipin,
try
crontab -e -u otrs
and then just comment out the Popmaster line in the crontab
Vielen Dank,
Shawn Beasley
Support - IT
LPID LPI77664
VERIFICATION NUMBER 3vk4xshbx6
LPIC - 1 (pruefen)
Cargo Future Communications GmbH
-Ursprüngliche Nachricht-
Von: [EMAIL PROTE
Hello,
I'm in the process of setting up OTRS to have a play with it.
I've been following the documentation and reached part 2 of
installer.pl.
I setup my database (MySQL) on a remote machine, but I did it
by manually importing the SQL. Now I need to:
1. Install a system user. I've looked at just
Sorry...
I have check my setting.
I define a queue "CED" and a subqueue
"ADSL".
I define a new group "ced" and two users with the
preferred queue "ADSL". The two user are associated with the role "operator"
that have permission (ro, create, owner and priority) to "ced"
group.
I still
Hi
No incoming mails to my queues. The /var/log/messages shows the
following error. How can I stop the running postmaster process?. I had
tried ./PostmasterPOP3.pl -f 1, but the problem still exists. Please help.
Oct 17 16:27:07 otrs OTRS-PM3-10[2077]:
[Notice][Kernel::System::PID::PIDCreate]
Hi
I use the following script [bat] file. It makes a mysql backup and
copy/backup the otrs directory
Steps
1. Create a text file and change the extension to .bat
2. Change the contents to do your backup
:: # Begin #
For /f "tokens=1-4 delims=/ " %%a in ('date /t') do (set dt=%%c%%a%
http://doc.otrs.org/2.0/en/html/
B.2.8. Core::TicketWatcher
B.2.8.1. Ticket::Watcher
Description Value
Description:
Enable or disable the ticket watcher feature.
Group:
Ticket
SubGroup:
Core::TicketWatcher
Valid:
1
Required:
1
Config-Setting:
$Self->{’Ticket::Watcher’} = ’0’;
Hi!
I upgraded 2.0 to 2.1 according to the UPGRADING File.
Afterwards I copied the Kernel/Config.pm to the new
Kernel/ and restarted all.
Now Ldap Auth does not work:
Tue Oct 17 11:24:20 2006][Error][Kernel::System::Auth::LDAP::Auth][125]
First bind failed! No password, did you mean noauth or
Maurizio Pederneschi schrieb:
Hi,
Hi Maurizio,
I'm a newbie of OTRS and I would want know if exist a User Guide of this
product.
Look at the attached image: Where I must define "owner" and
"responsible"? The listbox is empty...
select a queue in the "To" field, an all agents, that are subs
Just resolved the issue on my own for the installation!
The constraints were created before the insert. Then we tried several times the
insert, so the sequence were not initialised.
After a re_run of:
1) otrs-schema.oracle.sql
2) initial_insert.sql
2) otrs-schema-post.oracle.sql
All the data an
Hi,
I'm a newbie of OTRS and I would want know if exist
a User Guide of this product.
Look at the attached image: Where I must
define "owner" and "responsible"? The listbox is empty...
Thank's,
Maury
P.S.: There is some italian that use
OTRS?
__
Eugene Colesnicov wrote:
Ok, but how I can backup mysql database on a windows platform?
I'm guessing the Windows version of MySQL also has mysqldump (http://
dev.mysql.com/doc/refman/4.1/en/mysqldump.html), which would take of
this. You can always install something like phpMyAdmin (http://
Please help me to upgrade OTRS from 2.0.4 to 2.1 on a Windows platform (Windows2003).When I try to install 2.1 on top of (above) 2.0.4, OTRS instalator said, that find an installed apache service ...Maybe I should make backup of database
2.0.4, uninstall 2.0.4, and after install 2.1.1 and restore
>
> Howdy all.
> I've been looking through the list archives and can't find a
> solution. Does
> anyone have any recommendations for otrs integration with nagios?
>
> I've seen perl scripts posted about using an ssh connection to call
> genericappication.pl, but it seems so much cleaner to u
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