Hi,
I would use standard answers with a predefined text.
Optionally you could also use attachments or the FAQ module. Then you i.e.
the ticket agents could point to the FAQ entries instead of writing
repetitive answers as text.
Jan
On Fri, Jan 7, 2011 at 8:34 AM, Lars Jørgensen
Hi all,
I am running the pretty fine version 3.0.4. However I am still
wondering about hiding the most irksome list of merged tickets
from the list of linked child tickets. (like view
/otrs/index.pl?Action="">
I am using
Hi,
I develop a ticket template package for OTRS 3.0.x in my free time as I
have similar needs. But currently there are some minor layout issues and
the body is not updated when RichText is in use... I can create some
screenshots of the current implementation if you want.
I'll publish the
Would it help if you would switch LinkObject::ViewMode to Complex?
Also, if you're running version 3.0.4 it's no t neccesary to have ticket
numbers inside your subjects. You can set Postmaster to search on
'in-reply-to' and updates will automatically be merged into the correct
tickets.
What also
Hi Mike,
Switching to "Complex" - that's great! I'll check the other hints
later.
Kind regards
mb
On 07.01.2011 11:16, Michiel Beijen wrote:
Would it help if you would switch LinkObject::ViewMode
to Complex?
Also, if you're running
Hi Jan,
I tried addind the following line
$Self-{CheckEmailAddresses} = 0
And email is still mandatory but password is optional.
Any idea?
Message: 5
Date: Tue, 4 Jan 2011 16:01:45 +0100
From: Jan R?ssel janrues...@gmail.com
Subject: Re: [otrs] Customers without mail
To: User questions and
Are you using Phone tickets?
Or are you talking about the customer web interface potentially?
If you are using phone tickets this should to the job.
I am not sure since I am also new to OTRS, but maybe it is necessary to do
an apache restart.
On Fri, Jan 7, 2011 at 1:26 PM, Armando Irazabal
Hello,
On Jan 4, 2011, at 15:37 , Armando Irazabal wrote:
Hi everybody,
I need to setup (from agent interface ) a new customer who
hasn´t any email account.
Which version of OTRS?
///shawn
-
OTRS mailing
Hi Lars,
On 07.01.2011 13:37, Lars Jørgensen wrote:
Hi Renée
That's great. Looking forward to seeing the finished work.
you can find some screenshots at
http://renee-baecker.de/images/otrs_ticket_template/ . Currently the
descriptions are in German, but when I release the package, I will blog
Armando,
The solution we are using is to create a mail sink. Using Postfix (or any
other mail client) it's fairly easy to set email addresses that just throw the
mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just
gets thrown away. This allows us to have
I would like to be able to see the ticket title in tabular format. Can this
be added via sysconfig (so that I don't have to reapply .pm and .dtl patches
after each upgrade)?
Hugh
-
OTRS mailing list: otrs - Webpage:
Hello Steve,
On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
Armando,
The solution we are using is to create a mail sink. Using Postfix (or any
other mail client) it's fairly easy to set email addresses that just throw
the mail away.
Here, if you send an email to
my mailinator post does essentially the same thing. :)
On Fri, Jan 7, 2011 at 10:55 AM, Shawn Beasley shawn.beas...@otrs.comwrote:
Hello Steve,
On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
Armando,
The solution we are using is to create a mail sink. Using Postfix (or
any other mail
Hi
I asked before for an express to do the not =
It was like this: ^[^expression]
What I want now is the following:
A filter that will ignore all internal mails to create new tickets apart when
the internal mail is about a ticket
So I have in my filter
Fromwipo.int
^ usually indicates beginning of a line. ! indicates negation.
On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe
philippe.martign...@wipo.int wrote:
Hi
I asked before for an express to do the not =
It was like this: ^[^expression]
What I want now is the following:
A filter that
This is my apache otrs.conf file to handle teh ssl redirects.
Perhaps something in here is jacked up?
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
VirtualHost *:80
In the meantime :-)
http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 07.01.2011, at 09:35, Renée Bäcker wrote:
Hi,
I develop a ticket template package for OTRS 3.0.x in my free
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