Re: [otrs] otrs at http://somesite/ (not http://somesite/otrs)

Hi Mike, I have been trying to workaround the same problem. The issue is that images will not be rendered within a CGI directory. If your set your ScriptAlias to the domain's root '/', the alias '/otrs-web/' becomes a subdirectory of the CGI directory. I run OTRS in a subdomain (i.e.

Re: [otrs] Re: CustomerID field as drop-down?

a value called Add new..., and if this is selected, then the Agent has the option to enter a new company via a newly displayed text box which appears??? Any ideas? Thanks Oliver -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Graeme

Re: AW: [otrs] System / SysConfig error message

/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ -- == Graeme Brough [EMAIL PROTECTED] Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0

Re: [otrs] Don't seem to have an otrs user

://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- == Graeme Brough [EMAIL PROTECTED] Customer

Re: [otrs] Re: CustomerID field as drop-down?

/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ -- == Graeme Brough [EMAIL PROTECTED] Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0)1506 673488

Re: [otrs] custom sorting of tickets

. Is the kind of custom sorting I'm looking for possible with OTRS? -- == Graeme Brough [EMAIL PROTECTED] Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0)1506 673488

Re: [otrs] Opening closed tickets

: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- == Graeme Brough

Re: [otrs] My Queues

/ -- == Graeme Brough [EMAIL PROTECTED] Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0)1506 673488 Sun Remote Support Centre Linlithgow, UK

Re: [otrs] Blinking queue name

list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- == Graeme Brough

Re: [otrs] Date format dd/mm/yyyy

mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ -- == Graeme

Re: [otrs] Blinking Queus

Hi Shawn, Queues blink to indicate which queue has the oldest ticket and they turn red if a ticket within the queue is over a admin-defined age (eg 24 hrs). HTH Graeme [EMAIL PROTECTED] wrote: Dear All, I am in the middle of a presentation, I hope someone can quickly respond. Why

Re: [otrs] Feature Requests

Hi Colby, Regarding signatures. I created agent specific signatures within OTRS and, as we are an international company, the signatures also varied depending on the continent in which our customer is based (contact details etc.). If you are interested in this I can provide you with a patch to

[otrs] Attempt to invoke directory as script

Hello Just installed OTRS on a new server. When I attempt to view /otrs/index.pl I get the download dialog box, which states that 'The file index.pl is of the type application/x-perl, and Web Browser does not know how to handle this file type'. I have had to install on an existing webserver

Re: [otrs] Phone ticket answer creates new ticket

Hi Matthieu, Just noticed your earlier mail, glad you found resolution. Regards, Graeme Graeme Brough wrote: Hi Matthieu, I have had a similar issue. Have you amended the TicketHook or the Ticket number format in any way? Additionally, what email client is your responder using

Re: [otrs] Changing the link color of a URL in the footer

Hi Zeke, Each of the links in the footer has been assigned a 'class' (ie 'footeritem' or 'small'). You can use html to create a new class or define the 'style' inline. HTH, Graeme Dehnert James Sr wrote: OK, I've massaged the customer interface into something appropriately corporate

Re: [otrs] Deleting a user

Hello Zeke, In order to maintain full database integrity, it is NOT possible to delete a user via the GUI. If a user account is no longer required you can set it to 'invalid' within the 'user' section of the admin area. If you really want to remove a user - and are absolutely confident that

Re: [otrs] Re: Error while viewing queue view:-

Hello, I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be removed or you will lose visibility of any new tickets created since '10440'. The

Re: [otrs] OTRS Variables.

Mark, I can also create your own variables. In Modules/AdminCompose.pm, prior to (approx line 270): # replace customer data foreach (keys %Customer) { if ($Customer{$_}) { $Data{Signature} =~ s/OTRS_CUSTOMER_$_/$Customer{$_}/gi; $Data{Salutation}

Re: [otrs] OTRS Variables.

Hi Mark, I only used the X-Headers to filter incoming emails and I cannot quickly think of a way to include X-Header content within an email. Perhaps someone else could shine some light on this for you. Hope you get your answer. Regards, Graeme Mark J. Nernberg wrote: From: Graeme Brough

Re: [otrs] Lite theme graphics

:38 AM, Graeme Brough wrote: The Lite version does not contain any graphics, as it is provided for use in environments with low bandwidth availability. Sure, but the pages reference graphics so I figured they must be there! :-) It would use even less bandwidth if the pages didn't even have

Re: [otrs] Lite theme graphics

Hi Wes, I currently use OTRS 1.3.2, so I can only comment for this version. The Lite version does not contain any graphics, as it is provided for use in environments with low bandwidth availability. HTH Graeme Wes Plate wrote: I switched to the Lite theme, but the graphics that are supposed

Re: [otrs] (no subject)

Hello Carl, If the CustomerID is not defined (correctly) it will automatically default to the incoming email address. I defined the CustomerID by parsing the incoming mail for the customer name, as this was always held in a specific place (email generated by webform). This was set up in the

Re: [otrs] Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line

Hi Rudi, I have experienced a similar issue. When this occurs, we simply remove the erroneous tickets from 'ticket' table in the SQL (OTRS) database and this resolves the issue 100% of the time. If this is not helping in your case, I can only assume that some corrupt tickets, without article

Re: [otrs] Emails

Hi Richard, To reformat your outgoing OTRS Email, simply add the following to Config.pm : $Self-{ResponseFormat} = '$Data{Salutation} $Data{StdResponse} $Data{OrigFrom} $Text{wrote}: $Data{Body} $Data{Signature} '; If you don't want the original message displayed remove : $Data{OrigFrom}

Re: [otrs] Emails

Hamson wrote: Graeme, That was a big help - many thanks. Out of interest I only noticed this code in the Defaults.pm file and nowhere else. Where does OTRS draw the default configuration from if the code doesnt appear in the Config.pm file? Regards Richard From: Graeme Brough [EMAIL

Re: [otrs] Sorting Tickets

= % DESC from the select sentence i can see all tickets. Any Idea?. Alvaro. Alvaro Lopez wrote: thanks a lot. Alvaro. Graeme Brough wrote: Hello, We reorganised our tickets by doing the following: Amend the Kernel/Config.pm by adding

Re: [otrs] Sorting Tickets

Hello, We reorganised our tickets by doing the following: Amend the Kernel/Config.pm by adding: $Self-{DefaultQueueSortOrder} = 'st.change_time ASC, st.ticket_priority_id DESC, ts.name = New DESC, ts.name like In% DESC, ts.name like Awaiting% DESC, ts.name like Pend% DESC, st.until_time ASC,

[otrs] Parsing in OTRS

Hello I am currently attempting to make OTRS parse the subject line of an incoming email, for a leading 8-digit number and then add this number into to X-OTRS-TicketValue1. I can add a fixed value into X-OTRS-TicketValue1 no problems, but want to be able to dynamically populate this value

Re: [otrs] Re: Changing the ticket format

Hi, Use one of the freetext fields. Define a TicketFreeKey within the Config.pm: $Self-{TicketFreeKey1} = { 'Estimated Completion Date' = 'EstCompleteDate', }; The Coding is already in place and when populated, the 'EstCompleteDate' will be displayed automatically in

Re: [otrs] sort order of the QueueView

suggested previously, but this results in no messages being shown at all, regardless of which queue I look at. :-( Restoring the original two lines makes the messages reappear. Are there any other changes that are required? Thanks. - Original Message - From: Graeme Brough [EMAIL

Re: [otrs] sort order of the QueueView

and couldn't find it anywhere, so I gather you're running a different version of OTRS, correct? Thanks, Alain. - Original Message - From: Graeme Brough [EMAIL PROTECTED] To: User questions and discussions about OTRS. otrs@otrs.org Sent: Thursday, April 07, 2005 11:36 AM Subject: Re

Re: [otrs] sort order of the QueueView

a different version of OTRS, correct? Thanks, Alain. - Original Message - From: Graeme Brough [EMAIL PROTECTED] To: User questions and discussions about OTRS. otrs@otrs.org Sent: Thursday, April 07, 2005 11:36 AM Subject: Re: [otrs] sort order of the QueueView We wanted

Re: [otrs] sort order of the QueueView

Hello Alain, Did you get a solution for this issue? I have been working on something recently which may be of help. Regards, Graeme amg-1 wrote: Bingo! That's exactly what I want, for anybody trying to follow this thread. ;-) - Original Message - From: Jack Doyle [EMAIL

Re: [otrs] sort order of the QueueView

- From: Graeme Brough [EMAIL PROTECTED] To: User questions and discussions about OTRS. otrs@otrs.org Sent: Thursday, April 07, 2005 6:34 AM Subject: Re: [otrs] sort order of the QueueView Hello Alain, Did you get a solution for this issue? I have been working on something recently

[otrs] Error Messages

Hello, Running 1.3.2 under Solaris 9 and periodically getting the following error messages. [Error][Kernel::System::PostMaster::Filter::FilterDelete][Line:159]: Need Name! [Error][Kernel::System::State::StateGet][Line:81]: Need ID or Name! The 'errors' do not seem to affect the functionality

Re: [otrs] sort order of the QueueView

-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ -- == Graeme Brough[EMAIL PROTECTED] Internal: x(70) 73428 Worldwide: +44 (0)1506 673428

Re: [otrs] date format

://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- == Graeme Brough

Re: [otrs] Queue blinking

/ -- == Graeme Brough[EMAIL PROTECTED] Internal: x(70) 73428 Worldwide: +44 (0)1506 673428 Application Development Sun Remote Support Centre Linlithgow, UK

[otrs] otrs 1.3.2 with mozilla on Solaris

Hello Tom, The issue here appears to be the 'Content-Disposition' MetaTag. In Mozilla 1.4 under Solaris this does not appear to be handled correctly and opens the File Download Dialog Box. If you simply comment out the 'Content-Disposition: $Data{ContentDisposition}' line in Header.dtl this

Re: [otrs] otrs 1.3.2 with mozilla on Solaris

Hello Tom, The issue here appears to be the 'Content-Disposition' MetaTag. In Mozilla 1.4 under Solaris this does not appear to be handled correctly and opens the File Download Dialog Box. If you simply comment out the 'Content-Disposition: $Data{ContentDisposition}' line in Header.dtl this

[otrs] FreeTextField as a Drop-down Menu

Hello, I would like to create a database linked drop-down menu for a freetextfield. Please can anyone offer advise or information to help in this? Thanks in advance. Regards, Graeme ~ NOTICE: This email message is for