Hie,
How do I get the change module to work? I need flow of how it works as I
get stuck with a ticket staying on Requested. How do I change status
from, Requested -Approved-Under Implementation-PIR-Successfull-Closed
?
--
Mandlenkosi Mark Anthony Mkhethwa[ESQ]
Hello, you can set these states under conditions or also go into the sysconfig
and allow manual setting of states. Regards Günther
--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
Mandlenkosi Mketwa mkheth...@gmail.com wrote:
Hie,
How do I get the change module to work? I
I think what he's looking for is a walkthrough of what the roles are in the
change process, and what the steps are to walk through a change (who does what
at what point). The existing documentation doesn't really address this at all
at the moment.
Madlenkosi:
The major roles involved in
Thanks dboyes and guenther.
Feedback much appreciated. Guess I had missed a role somewhere along the
line! Guess I had been trying too hard with SysConfig, to move the states
manually!! I am testing before roll-out and have almost everything else
running except for CMDB and Change Management. Your
Hi,
You should really do a conceptional workshop first, then admin training,
followed by ChangeBuilder training:
http://www.otrs.com/solutions/services/consulting/
and
http://www.otrs.com/solutions/services/training/
Do you have any example of a minimal conditions I must have to make the
Also I couldn't link a change to a CI only to tickets.
how may I do that?
Thanks
2011/11/16 Wagner wagner...@gmail.com
Hello again,
First doubt I have, how does a user approves or rejects a change?
I haven't seen where to do this
Thanks
2011/11/10 David Boyes dbo...@sinenomine.net
Hello,
You have to build your change with workorders. Some of them can be of type
approval so you assign them to the ones in charge of approving. On the
conditions section, make sure you aproval WOs will determine whether the
change can be continued
Leonardo Certuche
www.itconsultores.com.co
Hello,
You can only link changes to tickets, but the workorders included on the
change can be linked to any object, including CIs
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 17 November 2011 11:01, Wagner wagner...@gmail.com wrote:
Also I couldn't link a change to a CI
Thanks for the help, but I've some doubts yet
I've created an approval workorder and approved it as you said, but the
state of the change still is Created Am I missing something? when the
state changes to pending approval? or accepted?
and I've added a agent in the CAB, shouldn't it create a
Do you have any example of a minimal of conditions I must have to make the
change state work correctly?
and does the order of the conditions matter?
Thanks
2011/11/17 Wagner wagner...@gmail.com
Thanks for the help, but I've some doubts yet
I've created an approval workorder and approved it
Hello again,
First doubt I have, how does a user approves or rejects a change?
I haven't seen where to do this
Thanks
2011/11/10 David Boyes dbo...@sinenomine.net
could anyone explain me, how does otrs works with Change Management?
** **
I won’t take you through the ITIL theory
Hello,
could anyone explain me, how does otrs works with Change Management?
thanks
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Hello,
What a wide question! Could you please read
http://doc.otrs.org/itsm/2.0/en/html/ch08.html and after that let us know
if you have any doubts?
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 10 November 2011 08:15, Wagner wagner...@gmail.com wrote:
Hello,
That's what I was looking for.. the documentation
Thanks
2011/11/10 Leonardo Certuche leonardo.certu...@itconsultores.com.co
Hello,
What a wide question! Could you please read
http://doc.otrs.org/itsm/2.0/en/html/ch08.html and after that let us know
if you have any doubts?
Regards,
could anyone explain me, how does otrs works with Change Management?
I won’t take you through the ITIL theory part, but it boils down to
understanding the relationship of three things:
1) Roles
2) Changes
3) Work Orders
Roles apply to people: eg, who initiates a change, who
HI All,
Is there any chance by which an email processed through Post master filter
can be created as ticket under change process.
Thanks
Siva Prasad
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi All,
I created a test change and added work orders to it ...from the Document
http://doc.otrs.org/itsm/2.0/en/html/x1213.html I see they are colors for
the work order depending on the state's.
But I'm unable to see any colors in the work order I create is there any
thing I need to change?
Hi All,
Can anyone please let me know How can I create new Change and approve it.
I created work orders of type approval but I'm unable to approve the ticket.
How can I assign a change initiator to the change created.
Thanks
Siva Prasad
Some one else please guide me ...
On Tue, Jun 1, 2010 at 1:09 AM, Nyung Zu sky6...@googlemail.com wrote:
I also tried to get change management working. Without success.
There is a strange thing called Change State Machine and another one
Defining Conditions. A non usable UI. I completely do
Hi,
On 31.05.2010, at 21:39, Nyung Zu wrote:
There is a strange thing called Change State Machine and another one
Defining Conditions. A non usable UI. I completely do not understand
how to use it.
I tried to get it working based on
http://doc.otrs.org/itsm/2.0/en/html/x756.html
Actually
Hi,
On 31.05.2010, at 22:06, Siva Prasad wrote:
I created work orders of type approval but I'm unable to approve the ticket.
What would be the way you want to make the Approval and what should happen to
the Change and other Workorders if the Approval is given?
How can I assign a change
Hi Luis,
there is an Change Management in OTRS::ITSM 2.0. Have a look at
http://www.otrs.com/en/products/otrsitsm/change-management .
- Renée
Luis Daniel Lucio Quiroz schrieb:
Hi otrses,
Well, after thinking how to add change management into OTRS I got an Idea. I
dont have enough perl
Hi otrses,
Well, after thinking how to add change management into OTRS I got an Idea. I
dont have enough perl skills. I was wondering to set a new type of CI's, let's
say directory or file type. Each dir or file is linked to a file in a server:
server:/path/file
with a cron and a SVN, we
Can anyone tell me when is change management going to be part of OTRS::ITSM ?
I read in OTRS::ITSM brochure that it should be implemented in Q4 2009
(http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf)
Any news regarding this matter ?
rgds,
Dejan Miklavcic wrote :
Can anyone tell me when is change management going to be part of OTRS::ITSM ?
[...]
Hi,
the beta should be released on february the 1st, 2010 according to
http://www.otrs.com/fileadmin/mediafiles/READY-FOR-TAKE-OFF/READY_FOR_TAKE-OFF_-_Change_Management_EN.pdf
.
Friends,
Since change management is not available in OTRS (Please
correct me, If I am wrong in saying this), what will be best tool to
look for integration time being (till change management becomes
available in OTRS, which is planned for Q3-2009).
Hi,
I you have ITSM installed then you can create a ticket type Change
Request and you can have Decision made to it.
http://doc.otrs.org/itsm/1.2/en/html/x603.html
I belive that future version will have better support for it so for now
I am using what it offers.
Regards
Adam
Ragho, Vinayak
Hello,
Has anyone written a
process for using otrs as a change management tool, or is this not possible?
Vielen Dank,
Shawn Beasley
Support - IT
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12
Has anyone been using OTRS for change management or
non-IT related purposes?
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I use it as a project tracking tool, so customers can log into OTRS and
see their projects in progress, and contractors can update the project
with status. Used a few very minor tweaks like renaming ticket to
job or project in most instances.
Brian Erdelyi wrote:
Has anyone been using OTRS for
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