On 7/5/06, Marie Gellbäck [EMAIL PROTECTED] wrote:
Hello,
Hi,
But I would like to customize the setup in some ways to make the system look
more like our other services. That is why I would like to customize the
messages sent from RT. The emails should contain images as well as different
Grant ShowConfigTab rights to the group. This was, IIRC, a change in
the 3.4.x branch so that root wasn't a ticket owner simply because of
SuperUser rights.
Mathew Snyder wrote:
I'm migrating from RT v.3.0.9, Postgres to v3.6.0, MySQL v 5.0.22 on
Fedora Core 5. Our old setup has a group
I whipped something up because of similar problems on our install. It
may work for you. I removed the X Unowned tickets from
local/html/index.html and replaced it with this.
http://wiki.bestpractical.com/index.cgi?TicketsPerQueue
Tim Pritlove wrote:
Hi Gilmar,
thanks for the response
On 7/5/06, Tim Pritlove [EMAIL PROTECTED] wrote:
Hi Gilmar,
thanks for the response
On 04.07.2006, at 17:11, Gilmar Santos Jr wrote:
Hi Tim,
1. There is more than one permission involved. The SeeQueue and the
many ShowTicket*. When someone doesn't have the SeeQueue
permission
it's
Hello All,
I have a ticket queue with a bunch of CFs wrapped
around it. What im trying to do is, on creation of that ticket, I want to dump
all the custom field values into the email using a template that creates an
approval ticket. All that stuff is done, but im not to sure how to grab
Hi ;
Have anyone tried an unmerge function for tickets that have been merged
..I am sure my users are not the only one that merge tickets they should
n't have then call me to unmerge them ..
I 've started on the function but I am stuck with differentiating the
requestors and AdminCC for each
Ben Blakely wrote:
I have a ticket queue with a bunch of CF's wrapped around it. What im
trying to do is, on creation of that ticket, I want to dump all the
custom field values into the email using a template that creates an
approval ticket. All that stuff is done, but im not to sure how to
Hi, can someone help me to write a query for
users/super users:
select all of modified tickets since last login
Thanks, Zhiming.
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Hi, Is anyone see the same problem on RT-3.6.0? Every
time when root user create a new ticket, after click
on [Create] button, he get logout page:
[New Create In] - [Create] - logout page displayed
- login again - new ticket just create display.
Thanks, Zhiming.
Hello All,
Just wondering if someone can give me some insight on how to
put custom field data into the cc or admin cc field.
Thank you
Ben
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Community help:
Hello all,
I've been having some trouble setting up a new install of 3.6
(on Ubuntu server 6.06) with LDAP authenticating against AD (on 2003 R1
SP1). Login fails for new AD users. I set up an account in RT (with a
different-from-in-AD password) and tried to log in using the AD
password,
I'll try that though I've found since posting my question that the group
isn't even being brought over. It wasn't a problem a couple of weeks
ago though.
However, having inherited the system, I didn't know the root user
password. I've since found out what it is and am able to correct the
Hi All,
We are trying to install the RT 3.6 version, and for which we were installing mod_fastcgi module. We wanted the mod_fastcgi module to be a shared object for which we are using apxs command provided by the Apache (version
2.2.2).
The command is as follows:
cd mod_fastcgi-2.4.2
apxs -o
Does anyone have any experience with adding information about requestors on the
ticket view pages? We would like to add address and phone information that is
within the RT database, but have found no easy way of doing it. Thanks!
George Bishop
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Hi
At our site we use sendmail with the long name feature enabled. This
means a user that has a username jdoe and a gecos field set to the users
full name say John Doe can have email addressed to either [EMAIL PROTECTED]
or [EMAIL PROTECTED] also have the LDAP Overlap installed. The
I don't think your lookups are working.
The user you specified in RT_SiteConfig.pm probably can't search
the LDAP tree.
Try Set($LdapUser,
'[user]'); in your
RT_SiteConfig.pm (without the @smwm.com). Make sure you
have the correct LdapBase setting. Check by looking at a user record on
your AD in
I want to be able to give help desk folks the ability to keep
seeing the tickets (ID, subject) after they have transferred it into
another queue - without seeing the comments/replies that have been
made on that ticket. I thought that this was show ticket without
show ticket comments, but
At the very least could someone point me in the right direction to where
the page is generating that URL string? Maybe I could try to debug it
from there?
Also, to Kevin, are you running version 3.6.0?
-Josh
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
I'm trying to write a custom condition that will trigger every time a
transaction custom field is updated that will update other custom fields.
The idea is to keep track of time in a better way.
So I have 2 custom fields: Billable Time and Non-Billable Time. These are
attached to a ticket. I can
Josh Barron wrote:
At the very least could someone point me in the right direction to where
the page is generating that URL string? Maybe I could try to debug it
from there?
Also, to Kevin, are you running version 3.6.0?
Yes, I'm running 3.6.0.
It appears to be a bug in etc/initialdata,
The search results are displayed at /rt/Search/Results.html. Looking the
rt-instalation-path/html/Search/Results.html source code we find out
that the component used to display the results is /Elements/TicketList.
In this component there's a call to other in order to display the row,
but this
Hi,
I don't thinks that's easly possible, cause RT doesn't keep a Last Time
Login record... (does it?)
The sessions are stored in the database, so a customized
component/module could do this... but it doesn't seem to exist (I didn't
find anything with a quick search in the wiki)
--
Gilmar Santos
Gilmar Santos Jr wrote:
But RT allows users to customize the search format display (it's a per
user configuration), and it may be the problem's source.
If it is, then these configurations must be deleted. (DELETE FROM
Attributes WHERE Name = 'SearchDisplay', in MySQL, may in PostgreeSQL
too, but
Hello - I have looked in the regular .html docs for a description of
'Approval' mechanism, and then the wiki, which did actually describe
Approval (good thing!) - as I understand now, 'Approval' is a queue
that one has to create, and then generate tickets based on the event
of a new ticket
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