Re: [rt-users] Apache SSL for RT 3.6.1

You don't want anything else running on port 443? That should be simple then. You don't need any rewriting or forwarding at all. Take out RT, and get apache to respond to some hello world text file on port 443. Once you get that working, then put RT back in. On Fri, 10 Nov 2006, Sujith

Fwd: [rt-users] Apache SSL for RT 3.6.1

Actually RT was running over http for some months, recently we made it public and hence we need to serve it over ssl. Initial port was 8080 as the other application was running on apache root. Then we used the rewrite rule to shift to 443 but it was not working, hence moved to another port 8446

Re: [rt-users] Migration to new host

Thanks for help. I have imported database succesfully but now I want to upgrade my database from 3.4.5 to 3.6.1. So I run the following script ### for action in schema acl insert; do /usr/sbin/rt-setup-database --dba root --dba-password mypass --action $action --datadir

[rt-users] Upgrading RTFM

I have installed RT 3.6.1 from rpm and now I want to upgrade RTFM on it. I have previously install RTFM 2.0 on it. I am gettings many error related to missing .pm files although my RT working perfectly. I searched these .pm files but I found them no where. What could be the problem. The rpm I

Re: [rt-users] Field validation ignored unless user is privileged?

I've continued to dig into this issue and have not been successful. I did, however, find someone else asking the same question, and also receiving zero response, from back in August. http://www.gossamer-threads.com/lists/rt/users/58573? search_string=validation;#58573 I'm starting to

Re: [rt-users] Newbie question regarding Custom Fields in Templates

No, that didn't work either. In fact, it fails to generate a message at all when I put that in the template so obviously that object isn't defined inside a template. At least with $Ticket a message generates, I just can't get to the data I need. I'm doing something wrong in my reference, I just

[rt-users] rt-remind: dependency on due AND priority

Hey there, anyone around who set up something like the following or knows any howto? I want tickets to resist to be forgotten depending on the given priority and the due. I don't use EscalatePriority, because we need fix values. Prio 1 means, the ticket need to be changed to open within xx hours

RE: [rt-users] Newbie question regarding Custom Fields in Templates

This a copy and paste from what works for me in my templates: {$Ticket-FirstCustomFieldValue('Application')} From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill WeaverSent: Friday, November 10, 2006 11:37 AMTo: Michael Lederman; rt-usersSubject: Re: [rt-users] Newbie

[rt-users] Re: RT and Apache2::RequestRec

On 11/10/06, Andrew Cobaugh [EMAIL PROTECTED] wrote: Did you ever solve the problem you were having with Apache2::RequestRecand RT? I am experiencing the exact same problem as you.I believe the problem was related to perl modules not being installed correctly. I went through the install process

[rt-users] FastCGI and moving the DocumentRoot

It appears most of the sample config files I've found through Googling involve mod_perl and not FastCGI so I'm a bit at a loss here. I want to move my RT instance to www.domain.com/rt/. I'm having a bit of trouble doing so however because apache isn't happy with Alias and ScriptAlias pointing

Re: [rt-users] Newbie question regarding Custom Fields in Templates

Bill, We had something similar to that. What we discovered was that we were trying to get more than 1 item per return. I believe the RT code allows only 1 retrieval of 1 data item per return code. when we broke up the returns to getting 1 item at a time, we were successful. I did not see

[rt-users] Queue deletion

Please forgive the newbieish question, but how do I simply delete a queue? I'm logged in as root and I can't see the option anywhere. I searched the wiki and couldn't find anything. I searched the mailing list archives and all I can find are people asking about how to delete just a queue

Re: [rt-users] Queue deletion

Dan, You don't. You disable it. If you want the Queu and all data related to it deleted from the database, you would be getting into a REAL delicate delete process. That's probably why RT designed it to disable a Queue only. That's my best guess. Kenn LBNL Dan Parsons wrote: Please

Re: [rt-users] Queue deletion

Okay, got it. Hey, do you know anything about my previous question, about why field validation doesn't work properly from SelfService? Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote: Dan, You don't. You disable it. If you want the

Re: [rt-users] Newbie question regarding Custom Fields in Templates

Two things make me question whether this is the issue I'm seeing; first, this is a single field with a single value and second, I'm using FirstCustomFieldValue which it is my understanding returns one and only one value regardless (i.e. the first). Am I mistaken?I do appreciate the help and am

RE: [rt-users] Apache SSL for RT 3.6.1

BRILLIANT Nathan! Works like a charm. I kept reading everywhere that you couldn't do it using virtual hosts. But this worked perfectly! I can't express how appreciative I am. -Robert -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vonnahme, Nathan

Re: [rt-users] Queue deletion

Dan, Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners update the tickets to make sure everything is as it should be before allowing them to be resolved, rather than expecting the requestors to know what to do or to enter required fields. That way, we can better control what

[rt-users] RTFM articles content migration

Hello RT admins In the README file is clearly specified the procedure to make an upgrade of RTFM (2.0.4 to 2.1.40), I ran the script rt-setup-database without any trouble. The custom fields for the content were created too and assigned to the article classes, but the articles content is still

[rt-users] Ticket owner not receiving email copies of ticket transactions

Hi folks, Please pardon this basic question. It's my understanding that a ticket's owner is automatically a watcher for that ticket. However, in my new RT 3.6.0 installation (RHEL/Apache/MySQL), owners are _not_ being copied, although all the other watchers (such as cc: and admincc: group

Re: [rt-users] RTFM articles content migration

Luis Moreno wrote: Hello RT admins In the README file is clearly specified the procedure to make an upgrade of RTFM (2.0.4 to 2.1.40), I ran the script rt-setup-database without any trouble. The custom fields for the content were created too and assigned to the article classes, but the

[rt-users] automatically assign ticket ownership upon submission?

Is there way to make it so when someone submits a ticket to a certain queue, that ticket is automatically assigned to a specific user, instead of nobody? Dan Parsons Sr. Systems Administrator Luxtera, Inc. ___

[rt-users] Large rt install is slow

We have a large rt3.4 install of about 70K tickets and growing. The larger the db grows, the slower it gets to the point that its getting painful. We have it running on postgresql7.4 on a dual proc system with 4GB of ram. The db dump itself is only about 700MB. Ive optimized the db to squeeze

Re: [rt-users] automatically assign ticket ownership upon submission?

My wife knows more about the scrips than I do, but I assume she found this on the wiki or something. Her id is 32, so this particular queue gets assigned to her: Condition: OnCreate Action: User Defined Template: Blank Stage: TransactionCreate Custom action preparation code: return 1