Hi,
I cannot exactly find how to create new 'Mason components'. Do you happen to
have some documentation about it somewhere?
Regards,
Met vriendelijke groet,
Wouter van den Bergh, Customer Support Engineer 2nd Line
Easynet Nederland B.V., http://www.easynet.nl
Tel(Nationaal):
Hi
I use 3.6.5 and all is well except when i merge tickets. When i want to
do anything with merged tickets tghe system slow down to a snail and
even times out. I then have to close and reopen browser to continue as
it will just not do anything. Can anybody help please.
Thanks
Kobus
On Tue, 30 Oct 2007 11:51:34 -0400
Todd Williams [EMAIL PROTECTED] wrote:
Has anyone done anything similar to this? Can anybody offer some
pointers, ideas, or thoughts? Any suggestions would be greatly
appreciated.
we are currently implementing something like this (that is special
Hi
I want to disable some global scrips for a new queue and haver tried to
follow
http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html
but it does not work. All i get is the same scripts page.
Has anyone else tried this and if so on what version and what did you do
to
Traditionally the no show of queues is resolved by:
1. Logging off RT and back on
And/or
2. Making sure you have the proper rights to view the newly
created queues
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Roger
Mastrude
Sent: Wednesday, October 31, 2007
On Wed, Oct 31, 2007 at 8:47 PM, in message
[EMAIL PROTECTED], Darren Ellis
[EMAIL PROTECTED] wrote:
I am using ExtractCustomField to try to populate some custom fields by
scanning for values in the body of the incoming message. My regexp
needs to match a starting string and then grab
On Nov 1, 2007, at 9:20 AM, Tim Wilson wrote:
On Wed, Oct 31, 2007 at 8:47 PM, in message
[EMAIL PROTECTED], Darren Ellis
[EMAIL PROTECTED] wrote:
I am using ExtractCustomField to try to populate some custom
fields by
scanning for values in the body of the incoming message. My regexp
Hello Darren,
for historic reason ECFV uses | as delimiter in the template. If you use
| in your regexp what you do the template will not behave as you might
expect.
You can redefine the separator ECFV uses by inserting a line at the
beginning of your scanner template, e.g.
Separator=#
Try the deactivate scrip patch from here
http://page.mi.fu-berlin.de/pape/rt3/patches/rt/3.6.4/
Kobus Bensch NF wrote:
Hi
I want to disable some global scrips for a new queue and haver tried
to follow
http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html
but it does not
Tim Wilson wrote:
On Wed, Oct 31, 2007 at 8:47 PM, in message
[EMAIL PROTECTED], Darren Ellis
[EMAIL PROTECTED] wrote:
I am using ExtractCustomField to try to populate some custom fields by
scanning for values in the body of the incoming message. My regexp
needs to match a
Background info:
RT 3.6.4 (with LDAP support added)
RHEL 5
Postgres 8.1 (RHEL standard install)
First off -- I'm a little confused. Do I need to have a scrip in place to send
email to addresses added on the Cc: line (in the web interface)? It doesn't
work either way for
Make sure you have a Notify Others on Comment scrip for that queue.
Matthew Goheen wrote:
Background info:
RT 3.6.4 (with LDAP support added)
RHEL 5
Postgres 8.1 (RHEL standard install)
First off -- I'm a little confused. Do I need to have a scrip in place to
send
During our latest upgrade, we were trying to determine which platform to install
RT on. We had three basic choices:
o Install on our Sun V440 server (main production file server, 4 SPARC
CPUs)
o Install on a NEW Sunfire X2200 server (dual Athlon CPUs) running
Solaris 10
We get the following message in a seemingly random pattern when users reply to
an issue. I've checked their replies, and it's formatted properly. Does anyone
know what might be happening?
Thanks!
John
-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent:
Check the rights on the queue and make sure they can update tickets...we
had this happen to us.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John
Wells
Sent: Thursday, November 01, 2007 12:40 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Message not
Check the rights on the queue and make sure they can update tickets.we had
this happen to us.
Indeed...now that I think about it, this is the issue. Our tickets come in on
an Incoming queue, but then are moved around. We had ReplyTo set on the
incoming queue for everyone, but not the other
I'm not sure whether it makes a difference, but Subject is a function,
just like Content. Try using Subject() instead of Subject.
At 09:38 AM 11/1/2007, Dorothea Muecke-Herzberg wrote:
I simplified the template to:
{
my $ToAddress = 'mailto:[EMAIL PROTECTED][EMAIL PROTECTED]';
my
Matthew,
Comments default is to go nowhere except to be cataloged in the
ticket history (notice drop-down on comments page reads Comments (not
sent to Requestors).
If you want to make comments on a ticket and have them go somewhere and
reach those listed in the cc of the ticket you need to
John,
Perhaps the ticket has been moved or something. The queue where the
ticket currently exists while the users are trying to reply needs to
have ReplyToTicket as a right granted to either the group of users
that use this queue or to privileged or the role you deem proper. I do
not
Kevin Falcone wrote:
On Nov 1, 2007, at 9:22 AM, Drew Barnes wrote:
I found that I had to upgrade to 2.1 and run the associated scripts
first, then upgrade again to 2.2.1.
Perhaps I'll try that.
You need to run migrate-2.0-to-2.1 and then do the various
schema/acl/content
upgrades in
Roy McMorran wrote:
Kevin Falcone wrote:
On Nov 1, 2007, at 9:22 AM, Drew Barnes wrote:
I found that I had to upgrade to 2.1 and run the associated scripts
first, then upgrade again to 2.2.1.
Perhaps I'll try that.
OK, I backed out and re-upgraded as far as 2.1.40 and had the same
result.
One correction -- the IBM x335 has 2GHz Xeons, NOT 3GHz!
- Matt
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Matthew Goheen
Sent: Thursday, November 01, 2007 12:37 PM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Some
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